Über Acefone

No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.

Erfahre mehr über Acefone

Vorteile:

It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location.

Nachteile:

Not sure yet haven't started, i have just signed up but i will report back once i know.

Bewertungen zu Acefone

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,8/10

Acefone hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 67 Nutzerbewertungen auf Capterra.

Hast du Acefone bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (67)

Verifizierter Rezensent
Telemarketing rep. in Ungarn
Verifizierter Nutzer auf LinkedIn
Eventservice, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great service

5 vor 11 Monaten

Kommentare: Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

Vorteile:

Good Integration with HubSpot. It was pretty convenient.

Nachteile:

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Antwort von Acefone

vor 11 Monaten

Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone

Skanda B.
Support Manager in Indien
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Acephone Service

5 vor 2 Monaten Neu

Kommentare: I would like to thank [SENSITIVE CONTENT] for guiding me and providing all the inputs about the services and plan. Related to Demo provided by [SENSITIVE CONTENT] was very clear which help me to understand how it works. As well I was getting help from them at any point of time if I had any query or issue.Overall i would again thanks both of them making this process very smooth with out any hiccups

Vorteile:

It is very user friendly software, it can be managed with different places like browser, mobile, laptops etc

Nachteile:

Currently I could not find any at this point.

Eric R.
Director of Business Development in USA
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

United States Customers Stay Away

1 vor 9 Monaten

Kommentare: Horrible, waste of time, and a complete frustration

Vorteile:

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Nachteile:

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Antwort von Acefone

vor 4 Monaten

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone

Omar S.
Co-Founder in Ägypten
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

On-boarding

5 vor 2 Monaten

Vorteile:

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Nachteile:

None so far and will see if there is any

Ibrahim M.
Network security Engineer in UK
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good

5 letzten Monat Neu

Vorteile:

easy to use and great support from their team

Nachteile:

nothing so far as i have just implemented this set up to have any serious feedback

Scott B.
Scott B.
Managing Director in UK
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Verry buggy

1 vor 5 Monaten

Kommentare: Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.

Vorteile:

If it work as it should all the time then it would be a good system.

Nachteile:

It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.

Antwort von Acefone

vor 4 Monaten

Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here. We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues. Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest. Thank you so much for sharing your review; it helps us get better. For further queries or concerns, you can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time. ~Team Acefone

Jamie M.
Digital Director & Co-Founder in UK
Kino & Film, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great Service

5 vor 2 Monaten Neu

Kommentare: great

Vorteile:

The team were on hand to help me get this set up and running quickly.

Nachteile:

I couldn't get the basic stuff set up without speaking to someone but they were very helpful and sorted it quickly.

Kenneth S.
President in USA
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Follow up call with [SENSITIVE CONTENT]

5 vor 3 Wochen Neu

Kommentare: So far, so good.

Vorteile:

The ease of setup and working with Acefone customer reps

Nachteile:

Haven't found any yet problems or anything negative. I just signed up for the service yesterday and today am forwarding the setup details to the person who will use the service daily.

Solomon T.
officer in USA
Immobilien, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great service

5 letzten Monat Neu

Vorteile:

easy to use. convenient. inexpensive. hassle free.

Nachteile:

payment system doesnt work and annoying to use.

Joe M.
Director in UK
Buchhaltung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Onboarding From [SENSITIVE CONTENT] was excellent.

5 vor 2 Monaten Neu

Kommentare: [SENSITIVE CONTENT] was excellent, very knowledgeable, diligent and patient. Keep us the good work

Vorteile:

Easy to use. Excellent voice clarity, stable application and no freezing.

Nachteile:

The software does not allow copying and pasting of numbers.

Lee M.
Manager in UK
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Feature Packed and cheaper than a standard single BT phone line

5 letztes Jahr

Kommentare: I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Vorteile:

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Nachteile:

Too early to tell, but so far I have no gripes about this software.

Antwort von Acefone

letztes Jahr

Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Gordon R.
Director in UK
Fluggesellschaften/Luftfahrt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Acefone Review

5 letztes Jahr

Kommentare: My overall experience has beed extremely positive.
I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.

Vorteile:

The software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.

Nachteile:

Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.

Antwort von Acefone

vor 12 Monaten

Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Jonathan W.
Proprietor in UK
Transport/Güterfrachtverkehr/Schienenverkehr, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

New Business

4 vor 8 Monaten

Vorteile:

Easy to use software along with a very helpful customer service

Nachteile:

The only thing that I would have liked to see is Company caller id when a customer rang the business

Antwort von Acefone

vor 4 Monaten

Thank you Jonathan for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, we try our best to provide valuable features at competitive prices. Serving our customers is our number 1 priority. We would like to assure you that our team will look at your company caller ID suggestion and take necessary actions. We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at contact@acefone.com or call us at 0800-084-3663.

Rana S.
Director in UK
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Costumer Service

5 vor 5 Monaten

Kommentare: [SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.

Vorteile:

They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.

Nachteile:

If you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.

Antwort von Acefone

vor 4 Monaten

Hello Rana, Thank you for your valuable feedback. We're glad that you find our services efficient and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible. We are happy to put our customers first; thus, we always try to offer reasonable pricing and an easy set-up process. We hope that you have a great experience using Acefone's solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Shakeel A.
Director in UK
Telekommunikation, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A great Experience with Acefone

5 letztes Jahr

Kommentare: A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.
[SENSITIVE CONTENT HIDDEN] always go above and beyond great customer service. Acefone providing great levels of services on cost and support.
I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.

Vorteile:

Very friendly and having all the features that are need it for telecommunication business and users.

Nachteile:

Acefone made their software very friendly and simple to use and So far all good.

Antwort von Acefone

letztes Jahr

Thank you for choosing Acefone and sharing your valuable feedback with us. We follow a simple philosophy---not even one customer should be dissatisfied with our products and services. Which is why we've built our software to be user-friendly and adaptable to all industries. At Acefone, we believe in consistent improvement. Thus, do reach out to us in case of any future queries or feedback. Drop us an email to contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Thorsten S.
Consultant in UK
Buchhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Early feed-back

4 letztes Jahr

Kommentare: The service team is exceptional. They are keen to help (also AFTER sales conclusion) with information and also with the set-up to manage call handling on the service panel.

Vorteile:

- There is a central contact database over all applications

Nachteile:

- The contact database has to be duplicated into Acefone's service panel, no synch with online database seem to be possible e.g. with Google, icloud - Even tough 2 phone numbers can be entered with the contact (not much though), only one is offered to dial; there seems to be no selection possible

Antwort von Acefone

letztes Jahr

Thank you for choosing Acefone and sharing your valuable feedback with us. We strive to go above and beyond to give our customers an all-around customer service experience. We are glad you found that helpful. Our customer support team has taken note of your feedback concerning our contact database. We are constantly in the process of improving our products and we are certain that we will be able to address this issue in a future update. In the meanwhile, feel free to reach out to us at contact@acefone.com or at 0800-084-3663 with more details. ~Team Acefone

Prameya U.
Director in UK
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great cloud based Telephony Product to be given to our Customer Service team located off shore

5 letztes Jahr

Kommentare: Price and easy set up telephony system to our customer service team which we are planning to set up offshore.
Monthly Renewal of Price plan.

Vorteile:

Incoming and Outgoing calls through any device through mobile app and Web based. No Telephone hardware requirement. Cloud based with real time analysis Integration with a wide range of leading CRM's available in the market.

Nachteile:

Need Integration with Accounting software Quick books.

Antwort von Acefone

letztes Jahr

Thank you for choosing Acefone and sharing your valuable feedback with us. We are proud to put our customers first---which is why we guarantee reasonable pricing and an easy set-up process. At the same time, we are happy that we were able to help you streamline and optimise your communication process. We plan to integrate Acefone with more CRMs and help-desks in the future. An integration with QuickBooks is certainly on the calling cards. In the meanwhile, do take advantage of our current list of 15+ integrations including Zoho, HubSpot, Bitrix24, etc. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Kenneth L.
Director in UK
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Happy

5 letztes Jahr

Vorteile:

It's easy to use, It records and I can use it anywhere.

Nachteile:

I don't have any issues with it as I have just started to use it.

Antwort von Acefone

vor 12 Monaten

Thank you for taking the time to post this and sharing your valuable feedback with us. We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well. If you are ever stuck with something, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Phillip F.
Company Director in UK
Druck, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

great

5 letztes Jahr

Vorteile:

Great product. works well. customer service is great, [SENSITIVE CONTENT HIDDEN] is very helpful

Nachteile:

sometimes the recordings are a little laggy and not clear.

Antwort von Acefone

letztes Jahr

Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that you found our product and customer service up to your expectations. We want to help you solve the issue you face with recordings. Do share more details by dropping an email to contact@acefone.com or calling us at 0800-084-3663. In the meanwhile, we will forward your concern to our product team. ~Team Acefone

Navin B.
Director in UK
Bildungsmanagement, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Customer Service & Connection

5 letztes Jahr

Kommentare: Very good Customer Service and 24/7 help center.
I would recommend Acefone to everyone out there who would want their service.

Vorteile:

The online portal is very user friendly and the best part is we could sync it with our CRM.

Nachteile:

The Minutes they're providing per month is pretty decent compared to others. If it was Unlimited, they would be perfect.

Antwort von Acefone

vor 12 Monaten

Thank you so much for taking the time to review us. We are delighted to hear from you. At Acefone, we aim to deliver excellent services at the most competitive prices. The plans are customisable, and so, you only pay for the services that you use. We understand that some businesses require more minutes for operating, that's why we offer unlimited minutes in our premium plan. You can select our premium plan to enjoy unlimited minutes and uninterrupted communication. You can upgrade your plan anytime with ease. If there's anything else you'd like to share, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Christopher M.
Owner in UK
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Fabulous service for 838 Cars

5 vor 11 Monaten

Kommentare: Fab

Vorteile:

Friendly staff and got the number i needed

Nachteile:

Took longer to get and felt frustrated

Antwort von Acefone

vor 11 Monaten

Thank you Christopher for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, our teams work hard on providing all customers with real-time assistance. We are truly sorry for the delay you experienced in receiving your number. We would like to assure you that your feedback is duly noted and concerned departments have been made aware of the issue. We are sure that your future interactions with our support team will be much faster. If you like to give us more information about your experience or have any queries regarding our services, you can contact us at contact@acefone.com or call us 0800-084-3663. ~Team Acefone

Daniel G.
director in UK
Personalbeschaffung & -besetzung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone Hosted Phone Systems Review

5 letztes Jahr

Kommentare: Just signed up and looking forward to checking out the AceFine service. [SENSITIVE CONTENT HIDDEN] was excellent in his explanation of the service on offer and the signup process. Anyone thinking of signing up I would definitely recommend asking for him to talk you through the process. Hopefully the service is as efficient as [SENSITIVE CONTENT HIDDEN].

Vorteile:

features and cost. after reseachinng the marcket Ace Fones came out on top

Nachteile:

not sure yet haven't started, i have just signed up but i will report back once i know!!

Antwort von Acefone

letztes Jahr

Thank you for choosing Acefone and sharing your valuable feedback with us. We are confident that your experience with Acefone's services will be as good as your experience with the onboarding process, if not better. We look forward to hearing from you once you've started using our product. If there's anything else you'd like to share, including future feedback, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Minu D.
Director in UK
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN] and his colleagues

5 letztes Jahr

Kommentare: It was wonderful.

Vorteile:

I liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service.

Nachteile:

The functionality of the software is much more than I needed and that is why I could not find the negative point.

Antwort von Acefone

letztes Jahr

Thank you for choosing Acefone and sharing your valuable feedback with us. Your business goals are Acefone's business goals. Hence, we constantly encourage our product team to come up with new features and improve the service's functionality. We are glad that our features are able to help you enrich your communication processes. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Keith J.
CEO in UK
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very happy with the service

5 vor 11 Monaten

Kommentare: Very happy

Vorteile:

Very happy with the service. So refreshing after 4 years with our previous provider.

Nachteile:

The app is not that great on IOS. Needs to be as good as the Android version.

Antwort von Acefone

vor 8 Monaten

Hi Keith, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our user-friendly services. We always try our best to meet our client's expectations. Our team is consistently working on making improvements to the IOS version to deliver a great user experience for IOS users. We will resolve this issue at the earliest. In the meantime, if you want to share any further concerns or queries about our services, you can always drop us an email at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Babesh G.
Manager in UK
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good overall

5 vor 12 Monaten

Kommentare: Very good

Vorteile:

Good service and good value of money as well.

Nachteile:

Integration with other platform hope they will improve

Antwort von Acefone

vor 11 Monaten

Thanks Babesh! We are glad you found our services to be good and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible, for highly competitive prices. We are also happy to receive your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more and more tools to ease business operations. In the meantime, I would urge you to take advantage of the current, more than 15 integration software we have that can seamlessly pair up with Acefone. While the integration process is quite simple, if you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone