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Über Acefone
Ganz gleich, welche Anforderungen du an deine Geschäftskommunikation stellst, Acefone bietet dir maßgeschneiderte Cloud-Telefonielösungen.
Easy to use software along with a very helpful customer service.
Not sure yet haven't started, i have just signed up but i will report back once i know.
Nutzerbewertungen filtern (132)
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Nutzerbewertungen filtern (132)
Acefone is an excellent choice for any companies online phone system and IVR needs.
Kommentare: Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.
Vorteile:
So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.
Nachteile:
So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.
Antwort von Acefone
vor 2 Jahren
Thank you Mr Neil for choosing Acefone and for sharing your valuable feedback with us. We're glad you liked our onboarding process. Our team is always all ears when it comes to you because we value you choosing us when you could've gone anywhere else. If there's anything else you'd like to share more, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
In Betracht gezogene Alternativen:
Feature Packed and cheaper than a standard single BT phone line
Kommentare: I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.
Vorteile:
The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.
Nachteile:
Too early to tell, but so far I have no gripes about this software.
Antwort von Acefone
vor 4 Jahren
Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Terrible company to do business with
Kommentare: One of the worst commercial software experience's I've ever had.
Vorteile:
The calls, when connected, connected perfectly with high quality sound
Nachteile:
The company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company
On-boarding
Vorteile:
Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls
Nachteile:
None so far and will see if there is any
Antwort von Acefone
vor 3 Jahren
Hi Omar, Thank you for your positive review. At Acefone, we always strive to provide our customers with the best experience possible. We are glad you liked the interactions with our support team and our recording feature. Acefone offers 65+ business essential features at affordable rates. If you have any questions or would like to know more about what solutions work best for you, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Very professional Team
Vorteile:
Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges.
Nachteile:
Nothing right now about the platform. Happy service
Verry buggy
Kommentare: Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.
Vorteile:
If it work as it should all the time then it would be a good system.
Nachteile:
It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.
Antwort von Acefone
vor 3 Jahren
Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here. We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues. Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest. Thank you so much for sharing your review; it helps us get better. For further queries or concerns, you can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time. ~Team Acefone
Excellent
Vorteile:
All excellent fantastic excellent customer service cost effective
Nachteile:
Nothing everything superb no complaints best service
review
Kommentare: 10/10. great accessibility, easy to use, and they are very thorough in the set-up process. they set up one-on-one calls to help you understand the platform, and will answer every question you have. they know their stuff!
Vorteile:
ability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.
Nachteile:
the variety of voices for voicemails and introduction messages.
Fantastic service
Vorteile:
Customer service fantastic always solves issues promptly.
Nachteile:
Setup can be difficult at times UI could do with being more friendly
Great service
Kommentare: Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)
Vorteile:
Good Integration with HubSpot. It was pretty convenient.
Nachteile:
The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.
Antwort von Acefone
vor 3 Jahren
Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone
Great Product
Vorteile:
It’s easy to use. Can use from a app on my phone
Nachteile:
Doing the survey, it takes up too much time.
Great System
Vorteile:
The system is easy to set up, admit multiple users.
Nachteile:
The price is market average comparing to others.
United States Customers Stay Away
Kommentare: Horrible, waste of time, and a complete frustration
Vorteile:
1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.
Nachteile:
1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST
Antwort von Acefone
vor 3 Jahren
Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone
Acefone Review
Vorteile:
Support was nice and application works smooth
Nachteile:
I have just started using it so cannot comment
Antwort von Acefone
vor 3 Jahren
Hi Khawar, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our customer support and solution. We are constantly refining our services to provide seamless communication to our customers. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Setting up support
Kommentare:
Excellent.
As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer.
I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks
Vorteile:
Simple interface .......................
Nachteile:
Supporting documentation jargon ........
Antwort von Acefone
vor 2 Jahren
Hello Mr Stefan Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you. If you wish to share anything more, you can always reach us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Good overall
Kommentare: Very good
Vorteile:
Good service and good value of money as well.
Nachteile:
Integration with other platform hope they will improve
Antwort von Acefone
vor 3 Jahren
Thanks Babesh! We are glad you found our services to be good and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible, for highly competitive prices. We are also happy to receive your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more and more tools to ease business operations. In the meantime, I would urge you to take advantage of the current, more than 15 integration software we have that can seamlessly pair up with Acefone. While the integration process is quite simple, if you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
A great Experience with Acefone
Kommentare:
A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.
[SENSITIVE CONTENT HIDDEN] always go above and beyond great customer service. Acefone providing great levels of services on cost and support.
I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.
Vorteile:
Very friendly and having all the features that are need it for telecommunication business and users.
Nachteile:
Acefone made their software very friendly and simple to use and So far all good.
Antwort von Acefone
vor 4 Jahren
Thank you for choosing Acefone and sharing your valuable feedback with us. We follow a simple philosophy---not even one customer should be dissatisfied with our products and services. Which is why we've built our software to be user-friendly and adaptable to all industries. At Acefone, we believe in consistent improvement. Thus, do reach out to us in case of any future queries or feedback. Drop us an email to contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Acefone Trial so far
Vorteile:
The cost was very reasonable and the support was very forthcoming
Nachteile:
Pipedrive integration was unclear needs more work
Antwort von Acefone
vor 3 Jahren
Hi Maris, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We understand the essential nature of communication and aim to offer our services at affordable rates with dedicated support. We welcome your feedback on the integration process and would like to assure you that our team is constantly working to enhance our platform and ease the operations for our clients. If you have any difficulties related to integration, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Best Customer Service & Connection
Kommentare:
Very good Customer Service and 24/7 help center.
I would recommend Acefone to everyone out there who would want their service.
Vorteile:
The online portal is very user friendly and the best part is we could sync it with our CRM.
Nachteile:
The Minutes they're providing per month is pretty decent compared to others. If it was Unlimited, they would be perfect.
Antwort von Acefone
vor 4 Jahren
Thank you so much for taking the time to review us. We are delighted to hear from you. At Acefone, we aim to deliver excellent services at the most competitive prices. The plans are customisable, and so, you only pay for the services that you use. We understand that some businesses require more minutes for operating, that's why we offer unlimited minutes in our premium plan. You can select our premium plan to enjoy unlimited minutes and uninterrupted communication. You can upgrade your plan anytime with ease. If there's anything else you'd like to share, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Acefone Hosted Phone Systems Review
Kommentare: Just signed up and looking forward to checking out the AceFine service. [SENSITIVE CONTENT HIDDEN] was excellent in his explanation of the service on offer and the signup process. Anyone thinking of signing up I would definitely recommend asking for him to talk you through the process. Hopefully the service is as efficient as [SENSITIVE CONTENT HIDDEN].
Vorteile:
features and cost. after reseachinng the marcket Ace Fones came out on top
Nachteile:
not sure yet haven't started, i have just signed up but i will report back once i know!!
Antwort von Acefone
vor 4 Jahren
Thank you for choosing Acefone and sharing your valuable feedback with us. We are confident that your experience with Acefone's services will be as good as your experience with the onboarding process, if not better. We look forward to hearing from you once you've started using our product. If there's anything else you'd like to share, including future feedback, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN] and his colleagues
Kommentare: It was wonderful.
Vorteile:
I liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service.
Nachteile:
The functionality of the software is much more than I needed and that is why I could not find the negative point.
Antwort von Acefone
vor 4 Jahren
Thank you for choosing Acefone and sharing your valuable feedback with us. Your business goals are Acefone's business goals. Hence, we constantly encourage our product team to come up with new features and improve the service's functionality. We are glad that our features are able to help you enrich your communication processes. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Must use app for remote users
Vorteile:
All the features are great and the ease of using and understanding each feature.
Nachteile:
Integration to Oracle is not there, as I'm using the Oracle. But still they have inhouse CRM which is good too.
Antwort von Acefone
vor 2 Jahren
Hello Mr Mark, Thank you for your review. At Acefone, we're all about you. We spend a lot of time enhancing our customer services so that you can enjoy them effortlessly. We are happy to serve your needs through our solutions and also glad that you liked our feature-rich application. If you feel the need to get in touch with us for anything, reach us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
I have a great start
Kommentare: great so far!
Vorteile:
I just got to start using the service it comes with great Fut features
Nachteile:
equipped with modern apps and integration
Antwort von Acefone
vor 2 Jahren
Hi Fitsum, Thank you for sharing a positive review of our services. We are always glad to hear such words of encouragement from our customers. At Acefone, we strive to provide you with the best possible experience. Reach out to us at contact@acefone.com or call us at 0800-084-3663 in case of any query or concern. - Team Acefone
Total Control Pro Review
Vorteile:
Integrating the software with Zoho looks to work seamlessly once configured
Nachteile:
Setting up the intimal integration with Zoho was a little bit confusing
Antwort von Acefone
vor 3 Jahren
Hi Jack, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more tools and ease operations for our clients. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
On boarding support
Vorteile:
The fact that the call can go to my mobile phone when I'm out of the office
Nachteile:
I'm a new user need time to explore the system
Antwort von Acefone
vor 3 Jahren
Hi Isokonda, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. Acefone's services are aimed at transforming businesses into the modern workspace. Our multi-device accessibility enables and promotes true remote working. We are glad this service was of assistance to you. If you face any difficulties or have any queries about our solutions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
