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Über Acefone

Ganz gleich, welche Anforderungen du an deine Geschäftskommunikation stellst, Acefone bietet dir maßgeschneiderte Cloud-Telefonielösungen.

Erfahre mehr über Acefone

Vorteile:

Easy to use software along with a very helpful customer service.

Nachteile:

Not sure yet haven't started, i have just signed up but i will report back once i know.

Bewertungen zu Acefone

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

8,8/10

Acefone hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 130 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (130)

Neil
Neil
Director of Business Development in Kanada
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone is an excellent choice for any companies online phone system and IVR needs.

5,0 vor 2 Jahren

Kommentare: Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Vorteile:

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Nachteile:

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Antwort von Acefone

vor 2 Jahren

Thank you Mr Neil for choosing Acefone and for sharing your valuable feedback with us. We're glad you liked our onboarding process. Our team is always all ears when it comes to you because we value you choosing us when you could've gone anywhere else. If there's anything else you'd like to share more, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Lee
Manager in UK
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Feature Packed and cheaper than a standard single BT phone line

5,0 vor 3 Jahren

Kommentare: I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Vorteile:

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Nachteile:

Too early to tell, but so far I have no gripes about this software.

Antwort von Acefone

vor 3 Jahren

Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Mohammed Nakash
Director in UK
Fluggesellschaften/Luftfahrt, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

[sensitive content hidden]

5,0 vor 2 Monaten Neu

Vorteile:

Just spoken to one of the customer representative [sensitive content hidden] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy .

Nachteile:

no cons so far faced

Eric
Director of Business Development in USA
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

United States Customers Stay Away

1,0 vor 3 Jahren

Kommentare: Horrible, waste of time, and a complete frustration

Vorteile:

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Nachteile:

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Antwort von Acefone

vor 2 Jahren

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone

Ian
Company Director in UK
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome support

5,0 vor 3 Monaten

Kommentare: Awesome! Aman was so helpful and really understood the needs of our business.

Vorteile:

How helpful the support was in setting up the system

Nachteile:

That the call quality wasn't so good but found out this was because we were using the wrong software

Nancy
Marketing Director in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great Service at an Affordable Price

5,0 vor 6 Monaten

Kommentare: I really enjoy my experience with Acefone as it was seamless from start to finish in record time within 24 hours.

Vorteile:

I enjoyed working with [sensitive content hidden] my sales representative. He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. He was extremely patient and kind. The product itself is excellent for our business model. I would recommend Acefone to any entrepreneur and institution seeking business phone services.

Nachteile:

The Virtual Receptionist robotic sounding voice. I wish it sounded more human.

Omar
Co-Founder in Ägypten
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

On-boarding

5,0 vor 2 Jahren

Vorteile:

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Nachteile:

None so far and will see if there is any

Antwort von Acefone

vor 2 Jahren

Hi Omar, Thank you for your positive review. At Acefone, we always strive to provide our customers with the best experience possible. We are glad you liked the interactions with our support team and our recording feature. Acefone offers 65+ business essential features at affordable rates. If you have any questions or would like to know more about what solutions work best for you, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Nirav
CTO in Indien
Personalbeschaffung & -besetzung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Value for Money !

5,0 vor 4 Monaten

Vorteile:

Recommended for Startup and User-friendly portal can be managed easily.

Nachteile:

Mobile App can be improvised, there are many competitors where each one has their good feature evaluate that and implement so all things can be covered.

Philburt
Admin in UK
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very professional Team

5,0 vor 9 Monaten

Vorteile:

Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges.

Nachteile:

Nothing right now about the platform. Happy service

Shamsul
Director in Kanada
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Customer Support by [sensitive content hidden]

5,0 vor 3 Monaten

Kommentare: Execellent customer care and technical rendered by [sensitive content hidden] I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Vorteile:

I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Nachteile:

I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this.

Jonathan
Proprietor in UK
Transport/Güterfrachtverkehr/Schienenverkehr, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

New Business

4,0 vor 3 Jahren

Vorteile:

Easy to use software along with a very helpful customer service

Nachteile:

The only thing that I would have liked to see is Company caller id when a customer rang the business

Antwort von Acefone

vor 2 Jahren

Thank you Jonathan for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, we try our best to provide valuable features at competitive prices. Serving our customers is our number 1 priority. We would like to assure you that our team will look at your company caller ID suggestion and take necessary actions. We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at contact@acefone.com or call us at 0800-084-3663.

Dean
CEO in UK
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

great on boarding process

4,0 vor 2 Jahren

Vorteile:

great service quick setup software is great !

Nachteile:

can't think of anything that could be improved service and features are great!!!

Antwort von Acefone

vor 2 Jahren

Thank you for your positive review Mr Dean. At Acefone, our teams are always working to give you a smooth experience. We are glad you found our assistance helpful and features easy to learn. If there's anything else that you'd like to share, feel free to connect with us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Keith
CEO in UK
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very happy with the service

5,0 vor 3 Jahren

Kommentare: Very happy

Vorteile:

Very happy with the service. So refreshing after 4 years with our previous provider.

Nachteile:

The app is not that great on IOS. Needs to be as good as the Android version.

Antwort von Acefone

vor 3 Jahren

Hi Keith, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our user-friendly services. We always try our best to meet our client's expectations. Our team is consistently working on making improvements to the IOS version to deliver a great user experience for IOS users. We will resolve this issue at the earliest. In the meantime, if you want to share any further concerns or queries about our services, you can always drop us an email at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Christopher
Owner in UK
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Fabulous service for 838 Cars

5,0 vor 3 Jahren

Kommentare: Fab

Vorteile:

Friendly staff and got the number i needed

Nachteile:

Took longer to get and felt frustrated

Antwort von Acefone

vor 3 Jahren

Thank you Christopher for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, our teams work hard on providing all customers with real-time assistance. We are truly sorry for the delay you experienced in receiving your number. We would like to assure you that your feedback is duly noted and concerned departments have been made aware of the issue. We are sure that your future interactions with our support team will be much faster. If you like to give us more information about your experience or have any queries regarding our services, you can contact us at contact@acefone.com or call us 0800-084-3663. ~Team Acefone

Sreeshyam
COO in Indien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone Review

5,0 vor 2 Jahren

Vorteile:

Acefone has a great Customer Support and the pricing is very much reasonable

Nachteile:

Setup time was a little longer than expected but they covered all the requirement with Support

Antwort von Acefone

vor 2 Jahren

Hi Sreeshyam, Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team will be thrilled to read your kind words. We have taken your feedback on the setup time and are constantly working to improve the process to make it easier for customers to get onboarded quickly. Our support team spends considerable time walking everyone through our services in detail. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Joe
Director in UK
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Onboarding From [SENSITIVE CONTENT] was excellent.

5,0 vor 2 Jahren

Kommentare: [SENSITIVE CONTENT] was excellent, very knowledgeable, diligent and patient. Keep us the good work

Vorteile:

Easy to use. Excellent voice clarity, stable application and no freezing.

Nachteile:

The software does not allow copying and pasting of numbers.

Antwort von Acefone

vor 2 Jahren

Thank you Mr Joe for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible. We are glad you found our onboarding session helpful & we'll also try to work on your suggestion as soon as possible If you face any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Tushar
Assistant Manager in Indien
Konsumgüter, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Must use app for remote users

5,0 vor 2 Jahren

Vorteile:

All the features are great and the ease of using and understanding each feature.

Nachteile:

Integration to Oracle is not there, as I'm using the Oracle. But still they have inhouse CRM which is good too.

Antwort von Acefone

vor 2 Jahren

Hello Mr Mark, Thank you for your review. At Acefone, we're all about you. We spend a lot of time enhancing our customer services so that you can enjoy them effortlessly. We are happy to serve your needs through our solutions and also glad that you liked our feature-rich application. If you feel the need to get in touch with us for anything, reach us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Patience
Business Manager in Nigeria
Marketing & Werbung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acephone

5,0 vor 3 Jahren

Vorteile:

Just Starting to use it. HOWEVER, THE CHANGE OF NUMBER AND & THE MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE, THE 24/7 GREAT CUSTOMER SERVICE, ARE WHAT I LOVE THE MOST

Nachteile:

Nothing at all. JUST STARTING TO USE THEIR PRODUCT AND ENJOY THEIR SERVICES.

Antwort von Acefone

vor 2 Jahren

Thank you for taking the time to post this and sharing your valuable feedback with us. We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well. If you are ever stuck with something, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Lisa
Owner in UK
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product and great customer services. IO would recommend

5,0 vor 3 Jahren

Kommentare: It works well with for intended services

Vorteile:

Ease of use with straight-forward instruction and steps

Nachteile:

So far I haven't yet see any cons as I have just started using it

Antwort von Acefone

vor 2 Jahren

Hi Lisa, Thank you for choosing Acefone and sharing your valuable feedback with us. Our team will be thrilled to read your kind words. We always aim to deliver unwavering support to our clients and your review affirms our efforts. We're also pleased to know that you found our guide helpful. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Ann
Business Support Officer in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great OnBoarding

5,0 vor 2 Jahren

Kommentare: Great Customer service team, very patient

Vorteile:

Ease of use and value for money. Enjoyed the little introductory session with [SENSITIVE CONTENT], he was very patient as I'm a bit of a technophobe

Nachteile:

Haven't used it enough to comment on this

Antwort von Acefone

vor 2 Jahren

Thank you for your positive review. At Acefone, we are always working to give you the best customer service possible. We are glad you found our assistance helpful and features easy to learn. If there's anything else that you'd like to share, feel free to connect with us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Abraham
Director in UK
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone Review

4,0 vor 3 Jahren

Vorteile:

Setting up.Use of local landline and price

Nachteile:

It requires a knowledge base in Information technology to navigate.

Antwort von Acefone

vor 2 Jahren

Thank you, Abraham, for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with your Acefone communications solution. We believe in consistent improvement and delivering stellar customer support. Thus, our customer support team is available round the clock to offer assistance. Please do not hesitate to reach out to us if you need any assistance or have questions. Contact us at contact@acefone.com or 0800-084-3663. ~Team Acefone

Ravi Shekhar
HR Manager in Indien
Personalbeschaffung & -besetzung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Services and Support

5,0 vor 3 Jahren

Vorteile:

I am using this services from past three months. Support system is great and i also have great experience

Nachteile:

Support team and sales team is very good. we get the responses in very short time frame.

Antwort von Acefone

vor 3 Jahren

Thank you Ravi for choosing Acefone and sharing your valuable feedback with us. Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive. If there's anything else you'd like to share drop us an email at contact@acefone.com or at 0800-084-3663. ~Team Acefone

La Marcus
Business Transformation Lead in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone works with my CRM!

5,0 vor 2 Jahren

Vorteile:

It's great that I finally have a phone system that connects to Zoho CRM

Nachteile:

Would be great to have a more modernized user interface

Antwort von Acefone

vor 2 Jahren

Thank you Mr La Marcus, for your positive review. We at Acefone pride ourselves on the diligence of our service team and are glad you liked our solutions. We are constantly working on making the solution even more user friendly to empower you to do basic things all by yourself If you still have any queries, you can always reach out to us anytime at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Sue
Company Secretary in UK
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone onboarding review

5,0 vor 2 Jahren

Vorteile:

Price point was a consideration. The help service with onboarding has been excellent.

Nachteile:

As of the moment I don't have any idea about the calls.

Antwort von Acefone

vor 2 Jahren

Thank you for your positive feedback Ms Sue! At Acefone, we follow a customer first approach towards everything. Hence, our support team ensures you you get a smooth experience and all your requirements are fulfiled within time. If you face any issues in the future, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Ana-Maria
CEO in UK
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Nice Product experience

5,0 vor 6 Monaten

Kommentare: It has been satisfactory experience working with Acefone.

Vorteile:

It has been great connecting with the Acefone team. Mo helped us setup the account with great onboarding experience.

Nachteile:

It takes some time to understand the features available on the platform.