--- description: Detaillierte Informationen über Acefone zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Acefone Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [VoIP-Software](/directory/30940/voip/software) > [Acefone](/software/198347/acefone) # Acefone Canonical: https://www.capterra.com.de/software/198347/acefone Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/198347/acefone?page=2) > Ganz gleich, welche Anforderungen du an deine Geschäftskommunikation stellst, Acefone bietet dir maßgeschneiderte Cloud-Telefonielösungen. > > Bewertung: **4.6/5** von 135 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Acefone? Der Anbieter betreut kleine, mittlere und große Unternehmen in allen Bereichen ihrer Telefoniebedürfnisse und ist spezialisiert auf leistungsstarke Integrationen und maßgeschneiderte Lösungen, die auf die Anforderungen des Unternehmens abgestimmt sind. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 135 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Acefone - **Gegründet**: 2019 ## Gewerblicher Kontext - **Startpreis**: 19,99 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Indien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anrufaufzeichnung - Anruferprofile - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Audio/Video Conferencing - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM - Call Screening - Call-Center-Management - Chat / Messaging - Dashboard - Dateitransfer - Echtzeit-Chat - Filesharing - IVR - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Management der Anruflisten - Multi-Channel-Kommunikation - PBX - Rollen-basierte Genehmigung - Rückruf-Terminplanung - SIP-Trunking - SMS-Nachrichtenversand - Sprachanrufe - Suchen / filtern - Syndikat-Gruppen - Telefon-Tasteneingabe - Umleitung der Anrufe - Videokonferenzen - Virtuelle Erweiterungen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Wechselseitige Audio & Video - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ... und 5 weitere Funktionen ## Integrationen (11 insgesamt) - Bitrix24 - Dynamics 365 Customer Voice - Freshdesk - Google Workspace - HubSpot CRM - Kapture - LeadSquared - Microsoft Teams - Salesforce Desk - Zendesk Suite - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software) ## Ähnliche Kategorien - [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software) - [Online Meeting Tools](https://www.capterra.com.de/directory/30075/web-conferencing/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [UC Software](https://www.capterra.com.de/directory/31035/unified-communications/software) - [Kommunikationstools für Teams](https://www.capterra.com.de/directory/31033/team-communication/software) ## Alternativen 1. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [VoIP.ms](https://www.capterra.com.de/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [Microsoft Teams](https://www.capterra.com.de/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 5. [Zoom Workplace](https://www.capterra.com.de/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) ## Nutzerbewertungen ### "Acefone is an excellent choice for any companies online phone system and IVR needs." — 5.0/5 > **Neil** | *15. Juni 2022* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements. > > **Nachteile**: So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist \[SENSITIVE CONTENT\] was AWESOME and our Client Services Representative \[SENSITIVE CONTENT\] is so accommodating, I really have nothing I can say is a downside to this company or product. > > Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. \[SENSITIVE CONTENT\] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses. ----- ### "Feature Packed and cheaper than a standard single BT phone line" — 5.0/5 > **Lee** | *29. Januar 2021* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. \[SENSITIVE CONTENT HIDDEN\] was a great help when designing a package that best suited my business needs. I would highly recommend. > > **Nachteile**: Too early to tell, but so far I have no gripes about this software. > > I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact \[SENSITIVE CONTENT HIDDEN\]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost. ----- ### "Don't buy acefone, After paying them they don't care" — 1.0/5 > **Sachin** | *23. Februar 2026* | Non-Profit-Organisation Management | Empfehlungsbewertung: 0.0/10 > > Don't buy acefone, After paying them they don't care, take 5-7 days to do just onboarding, never inform any updates, costlier than tata tele services. Feels like not genuine company ----- ### "Great Service at an Affordable Price" — 5.0/5 > **Nancy** | *16. Januar 2024* | Rechtsberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I enjoyed working with \[sensitive content hidden\] my sales representative. He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. He was extremely patient and kind. The product itself is excellent for our business model. I would recommend Acefone to any entrepreneur and institution seeking business phone services. > > **Nachteile**: The Virtual Receptionist robotic sounding voice. I wish it sounded more human. > > I really enjoy my experience with Acefone as it was seamless from start to finish in record time within 24 hours. ----- ### "On-boarding" — 5.0/5 > **Omar** | *14. März 2022* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls > > **Nachteile**: None so far and will see if there is any ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/198347/acefone?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/198347/acefone) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten