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Über Acefone

Ganz gleich, welche Anforderungen du an deine Geschäftskommunikation stellst, Acefone bietet dir maßgeschneiderte Cloud-Telefonielösungen.

Erfahre mehr über Acefone

Vorteile:

Good Integration with HubSpot. It was pretty convenient.

Nachteile:

Not sure yet haven't started, i have just signed up but i will report back once i know.

Bewertungen zu Acefone

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,7/10

Acefone hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 124 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (124)

Neil
Neil
Director of Business Development in Kanada
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone is an excellent choice for any companies online phone system and IVR needs.

5,0 vor 2 Jahren

Kommentare: Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Vorteile:

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Nachteile:

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Antwort von Acefone

letztes Jahr

Thank you Mr Neil for choosing Acefone and for sharing your valuable feedback with us. We're glad you liked our onboarding process. Our team is always all ears when it comes to you because we value you choosing us when you could've gone anywhere else. If there's anything else you'd like to share more, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Lee
Manager in UK
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Feature Packed and cheaper than a standard single BT phone line

5,0 vor 3 Jahren

Kommentare: I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Vorteile:

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Nachteile:

Too early to tell, but so far I have no gripes about this software.

Antwort von Acefone

vor 3 Jahren

Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Nancy
Marketing Director in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great Service at an Affordable Price

5,0 letzten Monat Neu

Kommentare: I really enjoy my experience with Acefone as it was seamless from start to finish in record time within 24 hours.

Vorteile:

I enjoyed working with [sensitive content hidden] my sales representative. He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. He was extremely patient and kind. The product itself is excellent for our business model. I would recommend Acefone to any entrepreneur and institution seeking business phone services.

Nachteile:

The Virtual Receptionist robotic sounding voice. I wish it sounded more human.

Eric
Director of Business Development in USA
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

United States Customers Stay Away

1,0 vor 2 Jahren

Kommentare: Horrible, waste of time, and a complete frustration

Vorteile:

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Nachteile:

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Antwort von Acefone

vor 2 Jahren

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone

Anthony
CTO in UK
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fantastic service

5,0 vor 2 Monaten Neu

Vorteile:

Customer service fantastic always solves issues promptly.

Nachteile:

Setup can be difficult at times UI could do with being more friendly

Omar
Co-Founder in Ägypten
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

On-boarding

5,0 vor 2 Jahren

Vorteile:

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Nachteile:

None so far and will see if there is any

Antwort von Acefone

vor 2 Jahren

Hi Omar, Thank you for your positive review. At Acefone, we always strive to provide our customers with the best experience possible. We are glad you liked the interactions with our support team and our recording feature. Acefone offers 65+ business essential features at affordable rates. If you have any questions or would like to know more about what solutions work best for you, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Philburt
Admin in UK
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very professional Team

5,0 vor 4 Monaten

Vorteile:

Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges.

Nachteile:

Nothing right now about the platform. Happy service

Hanna
estimator in Kanada
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

review

5,0 vor 5 Monaten

Kommentare: 10/10. great accessibility, easy to use, and they are very thorough in the set-up process. they set up one-on-one calls to help you understand the platform, and will answer every question you have. they know their stuff!

Vorteile:

ability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.

Nachteile:

the variety of voices for voicemails and introduction messages.

Marilu
Manager in Costa Rica
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fantastic Onboarding Support

5,0 vor 6 Monaten

Vorteile:

I like all the services I need for my business

Nachteile:

I like everything about the service , I havent use the service that much but so far I know is going to be great for my business

Ana-Maria
CEO in UK
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Nice Product experience

5,0 vor 3 Wochen Neu

Kommentare: It has been satisfactory experience working with Acefone.

Vorteile:

It has been great connecting with the Acefone team. Mo helped us setup the account with great onboarding experience.

Nachteile:

It takes some time to understand the features available on the platform.

Jonathan
Proprietor in UK
Transport/Güterfrachtverkehr/Schienenverkehr, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

New Business

4,0 vor 2 Jahren

Vorteile:

Easy to use software along with a very helpful customer service

Nachteile:

The only thing that I would have liked to see is Company caller id when a customer rang the business

Antwort von Acefone

vor 2 Jahren

Thank you Jonathan for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, we try our best to provide valuable features at competitive prices. Serving our customers is our number 1 priority. We would like to assure you that our team will look at your company caller ID suggestion and take necessary actions. We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at contact@acefone.com or call us at 0800-084-3663.

Dean
CEO in UK
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

great on boarding process

4,0 vor 2 Jahren

Vorteile:

great service quick setup software is great !

Nachteile:

can't think of anything that could be improved service and features are great!!!

Antwort von Acefone

letztes Jahr

Thank you for your positive review Mr Dean. At Acefone, our teams are always working to give you a smooth experience. We are glad you found our assistance helpful and features easy to learn. If there's anything else that you'd like to share, feel free to connect with us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Sreeshyam
COO in Indien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone Review

5,0 vor 2 Jahren

Vorteile:

Acefone has a great Customer Support and the pricing is very much reasonable

Nachteile:

Setup time was a little longer than expected but they covered all the requirement with Support

Antwort von Acefone

vor 2 Jahren

Hi Sreeshyam, Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team will be thrilled to read your kind words. We have taken your feedback on the setup time and are constantly working to improve the process to make it easier for customers to get onboarded quickly. Our support team spends considerable time walking everyone through our services in detail. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Shamsul
Director in UK
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Customer Service Experience

5,0 letztes Jahr

Kommentare: Good customer service, problem solved promptly. Very much delighted

Vorteile:

Excellent Customer Service. [SENSITIVE CONTENT] was very helpful

Nachteile:

Customer Service Experience. Very much delighted

Antwort von Acefone

letztes Jahr

Hello Mr Shamsul, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our customer support services. It is words like these that motivate us to keep up with the hard work and continue towards even better services. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663 in-case you have any queries to be resolved. ~Team Acefone

William
Director in UK
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great service

5,0 vor 3 Jahren

Kommentare: Great for remote working.

Vorteile:

easy set up with great help from customer service. Lots of useful features

Nachteile:

No downside to this service so far. So cannot comment on any problems yet.

Antwort von Acefone

vor 3 Jahren

Thank you for choosing Acefone and sharing your valuable feedback with us. We are always there to help you decide what is best for your business. Hence, we encourage our agents to help you make the right decision. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Jack
Infrastructure Technician in UK
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Total Control Pro Review

5,0 vor 2 Jahren

Vorteile:

Integrating the software with Zoho looks to work seamlessly once configured

Nachteile:

Setting up the intimal integration with Zoho was a little bit confusing

Antwort von Acefone

vor 2 Jahren

Hi Jack, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more tools and ease operations for our clients. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

tim
Technical Director in UK
Tiefbau, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Initial set up

4,0 vor 2 Jahren

Vorteile:

Ease of use, clear interface, good support.

Nachteile:

I havn't used it enough to give an opinion.

Antwort von Acefone

vor 2 Jahren

Thank you for your review Mr Tim. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our support and services. We pride ourselves in providing solutions that are user-friendly with dedicated support and are glad you found them to your liking. We hope that you have a great experience using our solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us anytime at 0800-084-3663. ~Team Acefone

Abraham
Director in UK
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone Review

4,0 vor 2 Jahren

Vorteile:

Setting up.Use of local landline and price

Nachteile:

It requires a knowledge base in Information technology to navigate.

Antwort von Acefone

vor 2 Jahren

Thank you, Abraham, for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with your Acefone communications solution. We believe in consistent improvement and delivering stellar customer support. Thus, our customer support team is available round the clock to offer assistance. Please do not hesitate to reach out to us if you need any assistance or have questions. Contact us at contact@acefone.com or 0800-084-3663. ~Team Acefone

Darren
Proprietor in UK
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone Review

5,0 vor 3 Jahren

Vorteile:

Customer service is great, from [SENSITIVE CONTENT HIDDEN] who signed us up to the support team who are very quick to settle any queries. On boarding call was good too.

Nachteile:

Nothing so far, only been using for a couple of weeks though.

Antwort von Acefone

vor 3 Jahren

Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that your experience with Acefone has been seamless. We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Hector
Sales Manager in Singapur
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone Quality Review

5,0 letztes Jahr

Vorteile:

Initial impression is quite good great supportive staff and we are really impressed.

Nachteile:

Hopefully everything goes well in future too, fingers crossed.

Antwort von Acefone

letztes Jahr

Hello Mr Hector, Thank you for choosing Acefone. We are delighted to receive your positive feedback. Providing you with the best experience has always always been a priority. Thus, our support team works round the clock to assist you in all your queries. If there is anything else that you'd like to share or know more about, feel free to connect with us at 0800-084-3663 or at contact@acefone.com. ~Team Acefone

Ravi Shekhar
HR Manager in Indien
Personalbeschaffung & -besetzung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Services and Support

5,0 vor 3 Jahren

Vorteile:

I am using this services from past three months. Support system is great and i also have great experience

Nachteile:

Support team and sales team is very good. we get the responses in very short time frame.

Antwort von Acefone

vor 3 Jahren

Thank you Ravi for choosing Acefone and sharing your valuable feedback with us. Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive. If there's anything else you'd like to share drop us an email at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Rida
Managing director in UK
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Service & support

5,0 letztes Jahr

Vorteile:

Very organised & user friendly.. cutting edge technology

Nachteile:

I didn't like the user interface colour of the platform

Antwort von Acefone

letztes Jahr

Thank you for your kind words. Our team focuses on providing the best customer services possible to help you take your business forward. We regret that you didn't appreciate the color combination of the user interface much. However we'll try to make it more apealing in the near future If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Nadia
owner in USA
Darstellende Künste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Value

5,0 vor 2 Jahren

Vorteile:

Great value and lots of features for the price!

Nachteile:

Interface is not as easy as other programs but the functionality is there so it isn't too much of a drawback.

Antwort von Acefone

letztes Jahr

Thank you Ms Nadia for your positive feedback! We are glad you found Acefone systems friendly and easy to set up. Rest assured, our teams are constantly working to empower you with the latest tools so that you can take your business to new heights. If you have any queries, you can reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Bruno
Managing Director in UK
Welthandel & internationale Entwicklung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone setup and review

5,0 vor 2 Jahren

Vorteile:

Ease of use and immediate technical support

Nachteile:

First day of use, will need a week or so in order to assess properly

Antwort von Acefone

letztes Jahr

Thank you for choosing Acefone and sharing your valuable feedback with us, Mr Bruno. We really appreciate it! Our team has been constantly working towards better customer services and technical support. We are happy to hear that your pleasant experience and we intend to keep it this way. Feel free to connect with us anytime for any further assistance at contact@acefone.com or 0800-084-3663. ~Team Acefone

Stewart
Director in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great new phone

5,0 vor 2 Jahren

Vorteile:

Easy to install and use. Help for on boarding brilliant.

Nachteile:

So far all good, no issues. Working smoothly.

Antwort von Acefone

letztes Jahr

Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we work for our customers to provide you with the best experience at priority. That's why our support team works round the clock to ensure that. If there is anything else that you'd like to know about, we are always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone