--- description: Detaillierte Informationen über SpotOn zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SpotOn Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Warteschlangenmanagement Systeme](/directory/31495/waitlist/software) > [SpotOn](/software/197473/spoton-restaurant) # SpotOn Canonical: https://www.capterra.com.de/software/197473/spoton-restaurant Seite: 1 / 16\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/197473/spoton-restaurant?page=2) > Die Hardware ist robust und zuverlässig, bereit für die Anforderungen von hart arbeitenden Restaurants, Bars, Ladengeschäften, Online-Shops und mehr. > > Bewertung: **4.2/5** von 369 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SpotOn? Egal, ob du persönlich, online oder unterwegs verkaufst, SpotOn macht es dir leicht, Zahlungen schnell und sicher zu akzeptieren. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 369 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SpotOn - **Region**: San Francisco, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 99,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Mexiko, Vereinigte Staaten ## Funktionen - Abrechnung & Rechnungsstellung - Alarmfunktion / Benachrichtigungen - Angebot in sozialen Medien - Angebotsmanagement - Anmerkungen zur Reservierung - Auftragserfassung - Auftragsmanagement - Auftragsverfolgung - Berichterstattung und Statistik - Bestandskontrolle - Bonus-Verwaltung - Dashboard - Daten-Import / -Export - Debit-/Kreditkartenverarbeitung - Engagement-Tracking - Erinnerungen - Gruppenreservierungen - Kalenderverwaltung - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Kanalmanagement - Kitchen/Menu Management - Kontakt-Datenbank - Kundenaktivitäts-Tracking - Kundenbetreuung - Kundendatenbank - Kundenkarten - Mehrere Kampagnen - Mehrere Zahlungsmöglichkeiten - Negatives Feedback Management - Nutzerbewertungs-Notifikation - Online-Buchung - Online-Zahlungen - PCI-Compliance - Persönliche Zahlungen - Reaktions-Management - Reservierungs-Management - Routing - SMS-Nachrichtenversand - Tabellenverwaltung - Terminverwaltung - Touch-Screen - Transaktion-Überwachung - Treueprogramm - Verkaufspunkt POS - Wartelistenstatusverfolgung - Wartezeit-Nachverfolgung - Zahlungsabwicklung - Überprüfung bewerten ... und 29 weitere Funktionen ## Integrationen (27 insgesamt) - 7shifts - Apple Pay - Auto Decision Platform - BevSpot Food and Beverage Management - Craftable - DAVO - DolceClock - DoorDash for Merchants - HotSchedules - INControl - MarginEdge - Marqii - PayPal - Paycom - Paycor ... und 12 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Warteschlangenmanagement Systeme](https://www.capterra.com.de/directory/31495/waitlist/software) ## Ähnliche Kategorien - [Warteschlangenmanagement Systeme](https://www.capterra.com.de/directory/31495/waitlist/software) - [Kassensysteme für Bars](https://www.capterra.com.de/directory/30897/bar-pos/software) - [Gastronomie Software](https://www.capterra.com.de/directory/20026/restaurant-management/software) - [Kassensysteme](https://www.capterra.com.de/directory/20052/point-of-sale/software) - [Zahlungssoftware](https://www.capterra.com.de/directory/30232/payment-processing/software) ## Alternativen 1. [Restroworks](https://www.capterra.com.de/software/142877/restroworks) — 4.9/5 (581 reviews) 2. [Toast POS](https://www.capterra.com.de/software/136301/toast-pos) — 4.2/5 (549 reviews) 3. [Lavu](https://www.capterra.com.de/software/118828/lavu) — 4.2/5 (258 reviews) 4. [CAKE POS](https://www.capterra.com.de/software/143463/cake-pos) — 4.6/5 (522 reviews) 5. [Epos Now](https://www.capterra.com.de/software/152638/epos-now) — 3.8/5 (714 reviews) ## Nutzerbewertungen ### "SpotOn and Great Customer Service" — 5.0/5 > **Bill** | *16. Mai 2025* | Restaurants | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us. > > **Nachteile**: It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part. > > It's been great. I recently had an issue that Client Success Partner \[sensitive content hidden\] helped me out with and exceeded my expectations\! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated\! ----- ### "SpotOn its Amazing\!\!\!" — 5.0/5 > **Gabriela** | *22. August 2025* | Restaurants | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from \[sensitive content hidden\], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. > > **Nachteile**: One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. > > My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from \[sensitive content hidden\], I always feel confident navigating their tools and growing my business. ----- ### "SPOT ON is the WORST POS SYSTEM" — 1.0/5 > **Kris** | *25. März 2026* | Essen & Trinken | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. > > **Nachteile**: It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently > > We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. ----- ### "Review from Cary" — 4.0/5 > **Cary** | *31. Dezember 2025* | Restaurants | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. > > **Nachteile**: Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues > > Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. ----- ### "SpotOn Review" — 5.0/5 > **Aaron** | *7. April 2026* | Restaurants | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. > > **Nachteile**: They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. > > Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. ----- Seite: 1 / 16\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/197473/spoton-restaurant?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/197473/spoton-restaurant) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Strukturierte Daten