Documo Erfahrungen

Most Bang for Your Buck

Kommentare: I love mFax. They are always looking at innovative ways to improve their product and stay ahead of the game. They listen to their customers and have excellent customer service. They have managed to produce a product that serves a wide variety of consumers at a low cost point.

Vorteile:

I have been with mfax for over 2 years. During this time I have had the pleasure of watching this company grow from an internet faxing service to a full scale business faxing company, servicing both small & large companies. I use mfax at least once monthly. My favorite feature of this software is the ability to fax documents via email. Customer service is excellent, responsive, and courteous. They send out email updates when new features are added. There are many bells and whistles that I do not use because I have no need for it, such as the ability to fax documents from other cloud drives. There is no other product on the market with this many features that you can get at their price point.

Nachteile:

My only con is not being able to fax documents from my camera roll on my iPhone. I would really like for them to update this feature.

BlueCloud Review

Kommentare: Documo has been easy to use, sell and deploy. So far it has been great!

Vorteile:

Easy to use Easy to deploy Cost efficient HIPAA compliant

Nachteile:

How billing looks and is hard to understand or read

Do not love it.

Vorteile:

Being able to see your faxes and see if they were successfully sent.

Nachteile:

There are too many steps to sending a fax.

Great Fax Client

Kommentare: Good platform and overall very usefull with pre-filled default cover pages that can be modified via placeholders to represent different areas of a business or different entities or companies working in one location or under one master company and helps by allowing customized cover sheets available for the company and the user; and that the user can set their default cover page. The email faxing works well as does the regular faxing via the portal and are nearly indistinguishable from a fax sent from a physical fax machine except the added clarity and quality of the document attached,

Vorteile:

The Fax from email users for user's with an account is extremely useful as they only need to use the number with the customized email domain; and then you get a processing and completed/error report email sent back depending on if it succeeded or not. That allows users to keep track of sent faxes and their success without any additional effort. Capability to either invite users to directly setup their info and credentials or setup user accounts manually as admin and then provide the password or have them reset it afterwards. The optional Drive storage capability is super useful as well as the document/image converter for faxes that are on the user's fax home page.

Nachteile:

The invite user doesn't allow the admin to specify their information until after the user activates the account; where as inviting the user to an account with their info already configured would be more useful as an administrator.

truly no support

Kommentare: Good systrempoor supportleary of support knowledge

Vorteile:

Easy to useApp availableOnline portal available

Nachteile:

Found out they had issues with a few of the numbers they had provided us - worked with them AT& T and local reseller of lines in our rural area and they just kept needing and needing from the others (100 plus days) - and stated they could do nothing unless these were provided. THEIR NUMBERS AND THEY WANTED EVERYONE ELSE to find their problems...we ended our association with them immediately upon their pithy responses to the problem of theirs that noone locally in 17 years of being in the business had been asked to provide..

Easy to use virtual faxing - tailored to actual users

Kommentare: We tried a number of virtual fax systems before selecting this one. The price package was perfect for a blend of heavy and light users and allowed us to offer faxing as an extra to our home office teams without worrying about large costs if they didn't use it much. It handled our 50+ page contracts to legal and healthcare customers with ease.

Vorteile:

All the common settings can be built into user templates - ranging from cover sheets to default call display info. Adding and deleteing users is easy and you can assign North American (or toll-free) fax numbers to one or even to several users, so that it can work as a distribution group. Faxes can be archived for 12 mths, with admin access to check completed delivery and run reports on errors and fax delivery. The users have a choice of faxing by email for the low-tech end of the spectrum or using teh web portal for full customization.

Nachteile:

The porting process was the usual pain point, since our previous carrier was not cooperative, but the Documo team were able to provide work arounds of forwarding toll-free numbers until the local numebrs were all resolved.

mFax Review

Kommentare: My overall experience with mFax has been positive. Our organization is using it to facilitate the communication to doctors office and other service providers.

Vorteile:

I liked that there are several options to send a fax (Web portal, print driver, and email). I am also very happy with the customer support when we are having any type of technical issue.

Nachteile:

The only thing I don't like about the current software is not being able to send multiple documents using the print driver. That is a feature we had in our old system.

Faxing Made Easy

Kommentare: I compared many different faxing platforms before I selected mFax. We needed a flexible and dependable platform that was easy to use. Also, we needed to incorporate physical fax machines in some cases. mFax fit the bill for us and has fulfilled their promise of an excellent fax platform that works. Also, the continual addition of features has been a welcomed benefit.

Vorteile:

What I like most about mFax is its ease of use. The interface is very friendly and I am able to navigate it with no trouble. Since it's so intuitive, I am able to get in to it and send/review faxes quickly.

Nachteile:

I'm not a huge fan of faxing in general as it's more difficult to deal with than an email is. That said, some communications demand fax.

This software works very well!

Kommentare: Overall, it's been a very easy solution to manage. With the large amount of fax #'s, I need something that is easy to manage and navigate.

Vorteile:

The integration of MFax with Skyetel integration was a very easy process. MFax allows you to easily use the Skyetel fax #'s within their interface. Training of our staff has been an easy process, and they have caught on to it very well.

Nachteile:

For the most part, I am completely satisfied with the product.

Best Faxing Service!

Vorteile:

The product is easy to configure, the UI is very user-friendly and the support has been 10x better than anything I have experienced with HelloFax which we were using before we changed to mFax. The best feature is the "Log In As" button that allows administrators to access a user profile and do troubleshooting without bothering the user.

Nachteile:

So far I cannot state any con of this product. Everything about it has been a Pro so far!

Great product for a specialized niche

Kommentare: The FaxBlast feature allows me to quickly message a select group of customers at once. This has saved a tremendous amount of time with phone calls and visits to communicate with them.

Vorteile:

All of my customer utilize their fax machine as a way to order and communicate. Using mFax has allowed us to place our advertising in front of our customers without interrupting their day. It also allows us to quickly send a message from our desktop to their fax machine without interrupting our workflow. I would highly recommend this product for ease of use.

Nachteile:

This product is so easy to use the amount of faxes that were sent quickly piled up. Especially when using the FaxBlast feature. I would highly recommend counting your fax usage among the group and purchase the right package.

Great for Work From Home Positions

Kommentare: When I first transitioned to working from home during the COVID pandemic, having quick access to incoming faxes was crucial to my job performance. This software was easy to use and quick to get setup. It has made working from home manageable by having a trusted fax system in place.

Vorteile:

It's extremely easy to use and set up and I like that faxes come directly to my email in-box, I never have to search for them.

Nachteile:

I feel like it's takes somewhat longer to send out a fax using this software than it does with a traditional in-office fax machine. It's not a major setback, just something I have noticed.

Great Product

Vorteile:

The ease of use is top notch, our end users are very happy with this product.

Nachteile:

Once we got through the end user training we haven't had an issue.

Great Software for the Legacy Fax Services

Kommentare: Being able to continue to still fax in this decade.

Vorteile:

Simple interface and works as it is supposed to. Never had an issue.

Nachteile:

No con with mFax, mostly still asking myself why I email to fax, just to have the other side fax to email. Why could they just accept my email, guess that is why I use mFax.

Amazing product and team!

Kommentare: Nothing but positive. I haven't run into any hiccups in service.

Vorteile:

mFax is an amazing product that is backed by an exceptional team. So easy to use it is almost effortless.

Nachteile:

I haven't found any cons. This has been nothing but a pleasure to use.

mFax Digital Fax Solution

Kommentare: My experience is always wonderful when working with mFax and their support team.

Vorteile:

I like most the ease of the platform for managing any number of users, either for internal customer or for reselling the service.

Nachteile:

I least like removing numbers from the platform and if they need to be added back. Support is usually needed to add a number back.

mFax brings fax to the 21st Century

Vorteile:

-easy to implement and use -lots of valuable features -fast and customizable

Nachteile:

There is nothing I don’t like about mFax at this time.

Ease of use

Vorteile:

easy to find history of faxes incoming and outgoing

Nachteile:

sometimes a delay in receiving fax, but the notification helps

mFax has been great

Vorteile:

The software is very intuitive, I barely had to show users how to use it. The support is great.

Nachteile:

Everything has been great so far. They are constantly adding new features, to enhance the product.

mFax is easy to organize ALL faxes!

Kommentare: We deliver and receive document from clients that are buying life insurance. It is a great program to keep our documents organized and secure.

Vorteile:

I like that we are able to check faxes off if we've checked them. It helps keep the business more organized with the amount of faxes we receive from many different numbers.

Nachteile:

I honestly don't have anything that I dislike. mFax is great!

mFax Feedback

Kommentare: I am able to send faxes easier than before and I can search faster as well.

Vorteile:

Aesthetically it is pleasing, user friendly when sending or receiving a fax and I like the notifications that I receive when there is an issue or when I receive.

Nachteile:

Sometimes there is a delay when receiving inbound faxes from customers.

EFAX

Kommentare: overall a good system

Vorteile:

easy and saves paper. our hospital uses a lot of paper and we are wanting to go paperless

Nachteile:

no alert when I have an inbound fax. it would be beneficial

easy peasy!

Vorteile:

Easy, quick. Love feeling confident that the recipient has gotten what I sent.

Nachteile:

There is nothing I have been unhappy with in the slightest.

mFax has great features set, flexible APIs and great customer service.

Vorteile:

The simplicity of integrating the fax API with an existing fax application and the great customer service and support.

Nachteile:

None as of now, would be great if it supported faxes to more international destinations.

very easy to use practical and works

Kommentare: fax easy from any place and time

Vorteile:

practical and I can fax with no issues from any place, small business will benefit from this product

Nachteile:

easy to use, value price, works well and easy to set up on your computer and upload documents from computer good work