Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über bsport

Verwalten Sie Ihr Pilates-Studio effizient: Automatisieren Sie Verwaltungsaufgaben, zentralisieren Sie Ihren Betrieb und bieten Sie Ihren Mitgliedern ein erstklassiges Erlebnis.

Erfahre mehr über bsport

Vorteile:

The integration with my former plateform was nicely done and i'm very satisfied.

Nachteile:

So far I miss that there's not an automatic invoice every week of the payments of memberships. Still learning more and more about Bsport, so much is possible.

Bewertungen zu bsport

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,7
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,2/10

bsport hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 200 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (200)

Ruben
Gründer in Deutschland
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Vorsicht! Keine Zulassung in Deutschland

3,0 vor 3 Monaten

Kommentare: Nicht für den Deutschen Markt geeignet, da es keine TSE-Zulassung hat und man so also ein extra Buchung-Kassensystem on top bräuchte. Das macht den Aufwand extrem groß. Es ist absolut unausgereift!
Schnell im Verträge verkaufen durch "cool wirkende" junge Leute, die den persönlichen Eindruck geben, den man haben will. Ein "Start-up", dass darauf ausgelegt ist, Daten zu sammeln und irgendwann verkauft werden soll. Keine echte "hands-on" Mentalität (einzelne Mitarbeiter ausgenommen!).

Vorteile:

Die White-Label-App ist ein tolles Tool, was das Ego eines jeden Unternehmers triggert - aber Vorsicht! Die Klassenplanung für Kuspläne oder Open Classes geht einigermaßen im back-end, aber dadurch, daß das Programm keine TSE-Zulassung hat, ist es leider hinfällig und kann bei einer Steuerprüfung des Studiobetreibers zu hohen Strafen führen in Deutschland.

Nachteile:

Im "Sales-Prozess" wird einem mündlich gesagt, "ja, das Programm kann das alles...", im "on-boarding" wird man dann sukzessive aufgeklärt, dass vieles nicht geht. (bei uns Beispiel: mehrer Teilnehmer gleichzeitig in einem Termin, Kassen- und Zahlungssysteme alle integriert, Daten-Migration nur zum Teil, nicht die entscheidenden Daten, ...)

Marcus
Trainer in Deutschland
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

BSport als Studiosoftware für MMA

5,0 letzten Monat Neu

Kommentare: Es gab ein paar Startschwierigkeiten, die sich aber mit dem Wechsel des Supports erledigt haben.

Vorteile:

Die einfache Funktionsweise und Flexibilität bei der Verwendung.

Nachteile:

Die derzeit zur Verfügung gestellte APP hat leider wenige Funktionen.

In Betracht gezogene Alternativen: Eversports Manager

Warum bsport gewählt wurde: BSport hat mehr Funktionen und der Support von Fitogram hatte sehr lange Reaktionszeiten

Zuvor genutzte Software: FitogramPro

Gründe für den Wechsel zu bsport: Günstigerer Preis bei BSport und die Verknüpfung zu Urban Sportsclub

Antwort von bsport

vor 4 Wochen

Hallo Marcus, vielen Dank für deine Bewertung! Besonders freut es uns zu hören, dass du mit dem deutschsprachigen Support und den Vielfalt an Funktionen und Features bei bsport zufrieden bist. Vielen Dank für dein Feedback und auf eine lange, gute Zusammenarbeit!

Marif
Area Sales Manager in Schweiz
Sport, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Geniale Lösung für Pilates Studios

5,0 letzten Monat Neu

Kommentare: Wir hatten bisher sehr positive Erfahrung mit der bsport App. Wir empfehlen es allen Studios dies zu einsetzen, somit kann man sich von den anderen Studios differenzieren.

Vorteile:

Sehr übersichtlich, leicht zum bedienen. Deckt alle Anforderungen von einem Pilates Studio. Unsere Kundinnen haben grosse Freude dran, weil sie das ganze selber können an und abmelden.

Nachteile:

Es wäre schön wenn mehrere Mailvorlagen schon ein Bestandteil wäre.

Antwort von bsport

vor 4 Wochen

Hallo Marif, es freut uns zu hören, dass du mit unserer Softwarelösung für dein Pilatesstudio zufrieden bist und wir sowohl die Anforderungen als Studio, als auch die Anforderungen eurer Kunden erfüllen können. Auch deine positiven Worte zu Beratung und Kundensupport erfreuen uns sehr!

Rupert
Director in UK
Sport, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Power of Boxing

5,0 vor 8 Monaten

Kommentare: Further to the above the experience has been superb and I can't recommend them highly enough. I am big on customer service and all my questions have been answered either by chat or zoom call within a matter of hours. The clients have enjoyed the new system too which is equally important, particularly for retaining our client base and attracting new customers.

Vorteile:

I believe bsport is a step up from our previous booking platform, Zingfit, and has a more modern feel to it, coupled with outstanding customer service.We are a very small business that has taken a hit since the pandemic and bsport were the most understanding, out of every potential company we spoke to, in terms of the platform and the setup we required. They were the only ones to show willingness to meet me in person, which speaks volumes about the integrity of the company. They also made sure that the transition was effortless too.

Nachteile:

There are a few features that I would like to see included going forward but I have been told that these are in the pipeline and will therefore hopefully be implemented next year.

In Betracht gezogene Alternativen: ABC Glofox und Mindbody

Warum bsport gewählt wurde: Zingfit decided to put up our price to a level which would have made it difficult to survive as a company.

Gründe für den Wechsel zu bsport: Pricing primarily and then we believed the booking platform was exactly as we needed it, knowing that they would also strive to develop it going forward to meet out future requirements.

Antwort von bsport

vor 8 Monaten

Hi Rupert, Thanks for your feedback and for going through the migration and onboarding process with me. It's been great working with you so far, and we expect to keep upgrading the platform and our service. We have taken into account your requests to improve the system and will work on having that ready as soon as possible! Kind regards, bsport team

Chilli
Founder and Head-Trainer in Deutschland
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A premium product which runs rings around the competition!

5,0 vor 4 Monaten

Kommentare: Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that!

Vorteile:

The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it!

Nachteile:

No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform

In Betracht gezogene Alternativen: Momence und Mindbody

Warum bsport gewählt wurde: They had no customer service. The day I signed my contract I had no one on one contact. The help site is quite confusing and didn’t offer any personal solutions - most thi be s I had to figure out myself.

Zuvor genutzte Software: Eversports Manager

Gründe für den Wechsel zu bsport: The personal experience of having everything completely customisable - plus my one-on-one account manager. Jeremy has been incredible!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Not fit for martial arts businesses

3,0 vor 2 Jahren

Kommentare: Sold false promises and we found out we were the first BJJ gym they had ever signed and we understand why. Extremely overpriced.

Vorteile:

We liked the video library, it was limited with categories, but I know they were working on developing it and adding more features.

Nachteile:

Useless dashboards, reports that don't show the correct information, cannot add leads easy or manage them, errors with email templates, errors with double payments, bad translations, and really bad UX on the paid app. A mix of good and bad customer support. No ranking (sold it to us that we could use a workaround), really hard to see how many times someone trained, unable to show who has signed up to a class, cannot go back to a previous day in the teacher app.

In Betracht gezogene Alternativen: Zen Planner

Warum bsport gewählt wurde: Because the previous app we were using was just for checking in classes and we wanted more of a all in one management tool to scale the growth of the business

Gründe für den Wechsel zu bsport: Because they were located in Barcelona (local for us), they really sold us on a lot of amazing features, we really liked their video library, simple design.

Antwort von bsport

letztes Jahr

Thanks a lot for taking the time to give us your feedback ! Your review is helpful and rich of insights, that we actually used to improve ourselves. Since the time of your review, we grew the martial arts area and have more partners within this discipline. If you're still interested, we would be glad to expose you all the improvements. Hence we kindly invite you to contact us to do so. In any case, we thank you for having choosing Bsport !

Lindsey
Director in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Rebel Circus and Bsport - Brilliant

5,0 vor 4 Monaten

Kommentare: Really really.happynwoth bsport, after doing demos with glofox, Mindbody, punchpass and another, bsport had all of the functions we were looking for, it spoke our businesses language. Ontop of that, as a bit of a digitally phobic being, the onboarding process was so easy and smooth. I really can't recommend them enough, especially for the price, which after demoing so many to find out the price was astronomical, it shows that bsport has it's priorities right in both pricing, customer care and studio needs. Bravo Bsport

Vorteile:

- the onboarding process, the team that helps, [sensitive content hidden] is absolutely fantastic, responds so quickly.and efficiently, a lot of the time with videos which as a dyslexic is phenomenal. So easy to get help if an issue. Scheduling is very easy, setting up memberships and repeated bookings, so so easy!! The tutorial library is also so useful! Absolutely brilliant

Nachteile:

A little hard to find things by clicking about- some specific processes need to be understood before using but that's just learning a new software!

Antwort von bsport

vor 4 Monaten

Dear Lindsey, Thank you sincerely for sharing your feedback. It has truly been a joy to collaborate with you recently. Witnessing the development of your studio and your satisfaction with our platform has been immensely gratifying. I deeply value the dedication you've shown throughout our onboarding process. Your adept use of the platform is a testament to your effort, and I sincerely hope that partnering with Bsport has made your journey smoother with The Rebel Circus. Please remember, we're always here to support you. Thank you once again!

Nicolette
Owner in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Visibility of the whole studio in one place

5,0 vor 5 Monaten

Kommentare: The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done.
I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective.

Vorteile:

Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate.

Nachteile:

I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7.

In Betracht gezogene Alternativen: Momence

Warum bsport gewählt wurde: Clunky, out-dated MindBody where everything feels like it's an afterthought. In Canada, Mindbody don't offer a tap and pay card processing solution. Our newsletter database was in Mailchimp, we had no ability to talk directly to clients who we could see liked to attend a specific class or had a certain pass-type etc. As a result all marketing was unintegrated and untargeted. Our online channel was in Vimeo OTT so Mindbody passes were useless and it was as separate customer database again. Lastly we wanted to add a webshop, like Shopify, which would require yet another inetgeration app between Mindbody and Shopify to keep the records in sync!

Zuvor genutzte Software: Mindbody , Vimeo und Mailchimp

Gründe für den Wechsel zu bsport: Momence pricing for the same features was more than double and to be honest at the Momence price point we couldn't afford to switch, but would have just stayed with the cobbled together MindBody platform. Plus Momence doesn't currently offer the webshop functionality or it is very limited in comparison to bsport.

Antwort von bsport

vor 4 Monaten

Hi Nicolette, Thanks for your feedback and for your positive comments! It's been a pleasure working with you so far. As we constantly look to improve our system and service, we have taken note of your comments to improve the current features. Keep an eye out for future releases! Kind regards, bsport team

Robyn
Yoga Meditation Teacher in UK
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A big fan of Bsport! Highly recommend

5,0 vor 6 Monaten

Kommentare: Efficient, supportive, forward-thinking, supports my business so well, it has been very well thought through by people who have obviously worked within the industry. Such a fantastic platform and I would certainly recommend! I look forward to all the upgrades you integrate over the years to come. Big thank you! :)

Vorteile:

Functionality, the create tutorial videos, it's a simplified and very efficient, streamlined but extensive platform which supports my business absolutely perfectly, the team are so helpful with queries and to expand my business, I feel I've chosen the most supportive platform!

Nachteile:

It would be great to have a login for me to see what customers experience so I am able to more easily help their queries. Sometimes steps can be a bit confusing with the tags and ways in which I need to link passes to products to ensure they are sold in the correct usage. However the team have always sorted problems for me very quickly. Also would be great if the calendar linked to my google calendar so i can see bookings that come in live. Would be great if I could have the "hide" option so I can upload month's worth of classes without them going live for booking. The app would be great if I could book people in through that rather than need to use a laptop always.

In Betracht gezogene Alternativen: Momence

Gründe für den Wechsel zu bsport: The fact you guys offered appointments, plus weekly classes and events, plus online library and live classes. You had everything that I needed... Momence links live to Google Calendar though, which I would have really liked to make use of! And they also have more filtering systems for their online products - would be great if you looked into what they offer and run something similar as it had a nice organisation and feels more like online courses, drip fed, which is what I felt was missing from Bsport.

Antwort von bsport

vor 6 Monaten

Hi Robyn, Thank you very much for taking the time to give us some feedback and for your positive comments. It’s been a real pleasure working with you so far, and I look forward to continuing this journey as you expand your business! We are constantly looking to improve our service, and have taken into account your suggestions to improve aspects of the App and to add new features to the platform. Kind regards. bsport team

Charlotte
Director in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Changed software to bsport

5,0 vor 8 Monaten

Vorteile:

Integration was simple and the onboarding team were very helpful during this process.

Nachteile:

Once you get your head around navigating the system it becomes pretty straight forward.

In Betracht gezogene Alternativen: TeamUp und Momence

Zuvor genutzte Software: ABC Glofox

Gründe für den Wechsel zu bsport: Integrations we’re so good. Love being able to customise notifications. Video platform available Use of app

Antwort von bsport

vor 8 Monaten

Hi Charlotte, thank you for taking time to provide us with your feedback, it is greatly appreciated. We're glad you love our customizable notifications, and integrations - We expect to keep upgrading the platform and our service to meet your expectations! Thanks again for your time and trust. Kind regards, bsport team

Sven
Manager in Estland
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very convenient and friendly booking and client management system for fitness studios

4,0 vor 11 Monaten

Kommentare: Am very happy with the experience - love that I can always relay on the communication from the BSPORT team and that there are always improvements happening.

Vorteile:

The look and feel of the product is very friendly and also easy to understand. Very good integration with our webpage and also use of the client side of the system. Very good client profiles and payment processes, easy reports. What I like most is the very good client relations - always get a quick answer, tutorials are constructed very well and I always get an answer to my feedback or question.

Nachteile:

There are some tweaks that could be better, but as the program is constantly worked upon then cant even bring out any issues here. Was a bit complicated first to switch from MINDBODY but it is very easy and after few tried understood well what are the core differences and now the system works even better.

Antwort von bsport

vor 10 Monaten

Hello Sven, Many thanks for your nice feedbacks. We are really happy to see your enthusiasm regarding bsport. It was a pleasure to exchange with you the other day. Please let us know if you need anything, I would be happy to help ! Many thanks for your time. bsport team

Kirstie
studio owner in UK
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Bsport review

4,0 letztes Jahr

Kommentare: Good - the onboarding process was great and [sensitive content hidden] was thorough and attentive. The system works well overall both for me and customers. It has ended up costing more than I initially budgeted for so I'm not sure I could continue to justify in this market, however it's as good as anything else I have tried on the market including MindBody and Glofox.

Vorteile:

The video database, online booking, database management and integrationMarketing capabilities are really good - takes a bit of time setting up but worth it

Nachteile:

Some clients have had trouble adding payment details and had to try more than a couple of times. Occasionally the translations into English are a little unclear and can cause confusion.It's very expensive. Some customers have had trouble booking - although most seem to manage ok. No waiting list for workshops and events.

Antwort von bsport

letztes Jahr

Thank you for taking the time to write down your feedback. This constructive review will help us improve the service that we provide. Thanks to you, the platform will positively evolve. We will of course remain available for any improvements you would suggest! Take care bsport team

Amy
Director in UK
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

BSport Product Review

4,0 vor 8 Monaten

Kommentare: Having a booking app is proving easier so that our customers can manage their own bookings. It is making us clear on how we want to market our business and how to develop a more consistent approach to our customer journeys.

Vorteile:

Excellant customer support - always on hand to help in a very reasonable time. Marketing potential with bsport is greatly improved compared to other providers.

Nachteile:

There are a few issues with block booking classes / and issuing of invoices. But its a new system so we are adapting our processes to use it.

In Betracht gezogene Alternativen: Acuity Scheduling und WellnessLiving

Warum bsport gewählt wurde: Lack of easy to use marketing features and cost.

Zuvor genutzte Software: Mindbody

Gründe für den Wechsel zu bsport: Gave the best overall cost with a branded app.

Antwort von bsport

vor 8 Monaten

Hi Amy, Thanks for your feedback and for going through the migration and onboarding process with me. It's been a pleasure working with you so far, and we expect to keep upgrading the platform and our service to meet your expectations. We have taken into account your requests to improve the system and expect to implement them soon! Kind regards, bsport team

Tish
Director in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review from Tish/Grove Pilates

4,0 vor 2 Jahren

Kommentare: Very good so far. The customer service is good. Eda has been very helpful and quickly got back to me and sorted everything.

Vorteile:

Easy to set up classes, organise passes. Simple interface. Migration has been mostly successful from MBO. The business notifications are great to see who owes payment. The ability to make templates is very good. I haven't got to use the smartlists yes but I'm sure I will.

Nachteile:

Notifications for people who first attend an activity needs to be set up and after 2 - 5 times so that emails can be drip fed telling them about the business. Also the ability to allocate a payment to a past appointment/past invoice or past class. And the ability to 'void' a payment like you can in Mind Body Online, if you made a mistake

In Betracht gezogene Alternativen: Momence

Warum bsport gewählt wurde: Marketing difficult without paying so much more. Interface not as easy.

Gründe für den Wechsel zu bsport: The fact that we could bring in other email lists to just be part of a newsletter. The fact that we could do surveys. This means we can reduce costs of email newsletter services and survey monkey. The salesman was much nicer too!

Antwort von bsport

letztes Jahr

Thank you for your feedback Tish, we are glad that you appreciate the platform and especially our transactional notification tool. We really value your feedback as it helps us grow. We wish you an amazing day bsport team

Ranah
Personal Trainer + Entrepreneur in Italien
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product with lots of useful facets

5,0 vor 2 Jahren

Kommentare: Some bumps in the road as far as communication and follow-through in the beginning, but now I am happy with the product and the assistance.

Vorteile:

Class package tracking, payment and invoice management, client info database.

Nachteile:

Communication/email templates could be more user friendly, would like more ability to customize invoice format and information.

In Betracht gezogene Alternativen: ABC Glofox

Warum bsport gewählt wurde: Other platform didn't have enough of the features I needed.

Zuvor genutzte Software: Bookwhen

Gründe für den Wechsel zu bsport: Highest quality for mid- price point.

Antwort von bsport

letztes Jahr

Thank you for the feedback! We trust that by now, the recent advancements in regards to the email templates have provided solutions to your concerns about this. We value your complimentary remarks regarding our teams! We take all of your feedback into account as we continue to build the platform.

Marloes
Yogateacher in Niederlande
Sport, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Really happy I took this step for my online studio

5,0 letztes Jahr

Kommentare: Really happy I changed from Eversports to Bsport. My expenses are clear every month and the videotheek is easy to use (which is important for an online yogastudio). Support is also really helpful, as I'm still learning the ins and outs of Bsport.

Vorteile:

Video on demand is really easy to use and it looks nice. People can find the classes easy and are also happy about it.

Nachteile:

So far I miss that there's not an automatic invoice every week of the payments of memberships. Still learning more and more about Bsport, so much is possible.

Antwort von bsport

letztes Jahr

Thank you for taking the time to leave us a review! We appreciate your warm words and hearing that your customers are happy with it as well. Regarding the automatic weekly invoice for subscription payments, I've already sent you an email about it! I want to thank you once more for your comments and kind words. Please never hesitate to contact us as you are still learning about the platform, our customer service team is always happy to help. bsport team

Cédric
Directeur in Frankreich
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Needs more development

4,0 vor 3 Jahren

Kommentare: The team is nice, but the tool needs more updates. They are incoming, so let's wait :)

Vorteile:

Rather instinctive tool, rather clean. Needs more improvement but I will try to give some feedback to the team to be sure that you will implement it.

Nachteile:

We truely need to use batch of users in once, by clicking multiple clients and by uploading clients with .csv or so.

Antwort von bsport

letztes Jahr

We appreciate your feedback and the kind words about our team. This has been taken into account when we enhanced and launched features!

Nathalie
Director in UK
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Using B-sport for our fitness business

5,0 letztes Jahr

Kommentare: Overall experience with B-sport has been great. The migration process was made really easy and we got allot of tech support from the b-sport team. It great to have the online chat feature, really helpful rather having to sit on the phone for help.

Vorteile:

The branded app is what we most like about B-sport. It's easy and straight forward for our clients to use.

Nachteile:

Would be great to have more of a business app rather than having to go into the back office to make changes. Also being able to add information that's specific to our business to the app would be really helpful.

Antwort von bsport

letztes Jahr

Hi Nathalie, Thanks for your feedback and for taking the time to let us know what you value from us and where would you like to see some improvements. We are really glad that overall you have enjoyed the software and our service so far. We hope to continue improving everything around here by adding more features and supporting our clients in a professional way. About the things you would like to see, we will take into account your comments to try and improve processes and features inside the system. Don't hesitate to contact us if you need anything! bsport team

Shelly
Business Owner in Thailand
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The most friendly booking platform out there!

4,0 vor 6 Monaten

Vorteile:

Overall Bsport is easy and friendly to use. It's more technologically advanced than many other booking systems. Their representatives (especially [sensitive content hidden]) are also helpful and polite when I reach out for support.

Nachteile:

There's no phone number to talk to customer service. And due to the time difference between NYC and France, sometimes I need to wait for a few hours or the next day for response. There're a few features that are lacking with the system, such as sending out an auto reminder email to teachers who're subbing; select exact dates needed to process the payroll instead of having to select a whole month. The feature I need the most is to have clients stay on our website to complete the check out process, without having to go to the Bsport page.

Antwort von bsport

vor 6 Monaten

Hi Shelly, Thanks for your feedback and for your positive comments! It's been a pleasure working with you so far, and we expect to be by your side as you expand your business in the future. We constantly look to improve and have taken into account your requests to add new features to the system. bsport team

Souad
Director in UK
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A 5 star Experience!

5,0 vor 9 Monaten

Kommentare: The support team behind B Sport is nothing short of amazing. They are incredibly responsive and have consistently demonstrated a genuine commitment to helping their users succeed. Any questions or concerns I've had were met with prompt and insightful responses, making me feel valued and supported.

Vorteile:

One of the features I appreciate the most is the messaging and emailing capabilities. These functions have streamlined communication with members and staff, making it much more efficient than previous systems I've encountered.

Nachteile:

In terms of drawbacks, I honestly can't find anything to complain about. B Sport has met or exceeded all my expectations.

Antwort von bsport

vor 9 Monaten

Dear Souad Your positive feedback puts a smile on our faces! :star2: Thank you for choosing and trusting us. Your satisfaction is our greatest reward. We look forward to serving you again in the future! bsport team

Laura
Studio Director in UK
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Comprehensive Feature List with Unresolved Issues

4,0 vor 8 Monaten

Vorteile:

bsport is very intuitive to use from the admin side with a vast array of tutorials and help articles if needed and the customer support team are very responsive. The software is relatively inexpensive compared to competitors and you can pay for add-ons as required. There are a huge amount of features and they actively produce new features and listen to feedback and ideas from users.

Nachteile:

Some features feel incomplete and the focus is on creating new ones rather than fixing existing issues e.g. the branded app has some major formatting issues that remain unresolved.

Antwort von bsport

vor 8 Monaten

Hi Laura, Thanks for your feedback for lighting up both the things you appreciate about our system as well as the things we definitely need to improve. We expect to keep upgrading the platform and our service every day, and we'll be reaching out to keep an eye out on the unresolved issues. Kind regards, bsport team

Alex
Manager in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

M/Body Review

5,0 letztes Jahr

Kommentare: Overall my experience with bsport has been positive! Just a learning curve from previous software

Vorteile:

I like how accessible it is to get help/ask questions on the software. The answers are always clear and precise.

Nachteile:

What I like least about the software is the amount of clicks it takes to create a new class

Antwort von bsport

letztes Jahr

Hi Alex, We are really glad to hear you are enjoying the platform! You have been great throughout the whole onboarding process and it is always a pleasure to hear from you and the M/body team. Have an amazing day bsport team

Nathalie
Co-Director in UK
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

My Customer Support has been unparralelled

4,0 letztes Jahr

Kommentare: Really Great, [sensitive content hidden]- my go to customer support member has been invaluble in helping me get the absolute most of out of the system.

Vorteile:

I like most that I can manage my entire Yoga studio from my iPhone in some cases. I like the dedicated App.

Nachteile:

Sometimes things have more steps than feels really nessasary. Sometimes the translations form french havent been done. Pausing memberships isnt that clear.

Antwort von bsport

letztes Jahr

Hi Nat, Thanks for your feedback and for taking the time to let us know where are we performing well and where we can improve. We look forward to keeping and upgrading our customer service that you have enjoyed so much until now. About the things that we can improve, we will take into account your comments to try and improve processes and features inside the system. Don't hesitate to contact us if you need anything! bsport team

Emma
Director in UK
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great registration system

5,0 letztes Jahr

Vorteile:

It is easy to use and the customer service and helplines are fantastic.

Nachteile:

I literally can't think of anything!! Maybe to be able to add in people on the teacher app (who haven't signed in for a class) and not just the back office?

Antwort von bsport

letztes Jahr

Emma, many thanks for your time and your kind words. We're glad you're happy with our product and service. Please don't hesitate to keep sharing your experience with us. It is important for the team and the development of the platform to get the feedbacks from the ones who are using it on a daily basic. Once again if you need anything we are fully available ! Kind regards, bsport team

Tim
Founder in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

bsport review

5,0 vor 10 Monaten

Kommentare: Very happy overall

Vorteile:

Easy to use for customers, nice simple attractive interface. Range of features. Easy integration with our website. Branded app.

Nachteile:

Billing/invoicing could be slightly smoother in terms of emailing customers when billing/taking payments

Antwort von bsport

vor 10 Monaten

Hi Tim, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. It's been a pleasure working with you so far, and we expect to keep upgrading the platform and our service! Kind regards, M. from bsport