Über Helpwise

Helpwise ist ein gemeinsam genutzter Posteingang für Team-E-Mail, SMS, Live-Chat, WhatsApp, Social-Media-Konten und viele andere Kanäle.

Erfahre mehr über Helpwise

Vorteile:

The ability to do the tasks fast. The interface is very easy to use and to navigate.

Nachteile:

I sometimes am not sure if the reports are accurate.

Bewertungen zu Helpwise

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,1/10

Helpwise hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 22 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (22)

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Nutzerbewertungen filtern (22)

Masuk Sarker
Masuk Sarker
Online Instructor in Bangladesch
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One of the Best Helpdesk Software

5,0 vor 2 Jahren

Kommentare: HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.

Vorteile:

I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Nachteile:

Help center UI is not so modern and Needs improvement in Chat beacon.

In Betracht gezogene Alternativen: Help Scout und Intercom

Warum Helpwise gewählt wurde: Because helpwise is similar to helpscount and inexpensive too.

Zuvor genutzte Software: Help Scout

Sarah
Director in Neuseeland
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Helpwise Fan!

4,0 letztes Jahr

Vorteile:

I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!

Nachteile:

While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!

Michelle
Assistant Reservations Manager in Vereinigte Arabische Emirate
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Helpwise Review

3,0 vor 4 Monaten

Vorteile:

Email assignment and round-robin mail routing

Nachteile:

Inaccurate team performance reports and delayed support response

Roger
Roger
Director in UK
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for team mailbox

5,0 vor 4 Monaten

Kommentare: Support very fast. Helpwise is very open to any suggestions for improvement.

Vorteile:

Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.

Nachteile:

There is nothing that we don't like about Helpwise.

Abraham
Abraham
Social Media Manager & Administrative Support in Philippinen
Verifizierter Nutzer auf LinkedIn
Metallabbau, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Help Scout Alternative

5,0 vor 10 Monaten

Kommentare: I am very satisfied and happy with the product. I switched to it without thinking twice.

Vorteile:

Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout! I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes. They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it. Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page. I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.

Nachteile:

I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Marcelo
Marcelo
CEO in Spanien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Brilliant and Easy to use.

5,0 vor 2 Jahren

Kommentare: The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.

Vorteile:

The ability to do the tasks fast. The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience. It is really amazing what these guys did. Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.

Nachteile:

The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.

Christina
Head of HR/Customer Service in USA
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product for Customer Service

5,0 vor 3 Monaten

Kommentare: Great service to have

Vorteile:

Super easy to tag colleagues and keep on top of email threads

Nachteile:

I sometimes am not sure if the reports are accurate

Verifizierter Rezensent
Co-Founder and CTO in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great collaboration tool for various teams

5,0 vor 2 Jahren

Kommentare: I managed to get my team onboarded without any hassle. We have started using it for our customer support, marketing, recruitment and development teams. As a startup, we are definitely winning with Helpwise with increased productivity and efficient communication. Lastly, they have got a super-responsive customer support team.

Vorteile:

1. Super easy and quick to set up and get started 2. Intuitive and clean UI/UX 3. Being able to see who is viewing the same email thread in real-time. This has made my life really easier. 4. Seamless integration with Hubspot CRM

Nachteile:

Nothing so far. Email formatting options could be slightly better, I checked with the team and multiple updates are already upcoming.

Lex
Problem Solver in USA
Logistik & Lieferkette, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Helpwise is great

5,0 vor 4 Monaten

Kommentare: I have had a great experience with helpwise. No issues

Vorteile:

Product is easy to use and effective. Allowing us to have multiple shared inboxes is great

Nachteile:

We have ran into storage issues before. The ability to increase storage when we get near capacity would be great

Jonatan
CEO in Finnland
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use & effective

5,0 vor 3 Monaten

Kommentare: It's been great.

Vorteile:

Easy to use & works well. My team uses it every day to answer customer emails.

Nachteile:

Nothing to complain about really, it's easy to use which is the biggest thing and it has all the necessary features.

Walter
Owner in Australien
Internet, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Surprising gem in the customer support SAAS space

5,0 letztes Jahr

Kommentare: Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks.

Vorteile:

The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used.

Nachteile:

No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours.

Selle
Ceo in USA
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Email Collaboration

5,0 vor 2 Jahren

Kommentare: It’s fairly easy to use and I like the automations

Vorteile:

We love the ability to see everyone’s email boxes and make internal notes on how to handle requests

Nachteile:

The UI isn’t the best, it could also use the ability to view all inboxes in one place

Jason
Owner in Jamaika
Lebensmittelproduktion, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great help desk software

5,0 letztes Jahr

Kommentare: Wonderful to use thus far especially if you have a small business. Customers care takes care of any problem you might have. Might not be perfect, but definitely would recommend to anyone.

Vorteile:

What I love most is that I can schedule emails to be sent any time I want. The support team is wonderful especially in their responsive time frame.

Nachteile:

Only problem I have is that notifications don’t go away immediately after clicking, other than that I have no problem.

Florencia
Administrador in Spanien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Nuestra experiencia con Helpwise

4,0 vor 4 Monaten

Vorteile:

Nos gusta que el soporte tecnico esta abierto constamente a nuevas modificaciones ante nuestras sugerencias en el uso.

Nachteile:

Encontrar correos pasados cuando tenes varias bandejas de entradas o direcciones de correos es muy complejo. Si bien estan trabajando en el beta del universal inbox seria agradable tener una sola bandeja donde lleguen los emails de todas las cuentas y luego uno poder ir moviendolos como lo desee.

Sven
Sven
CEO in Norwegen
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great shared inbox

5,0 letztes Jahr

Kommentare: We have got the shared inbox, and that helps a lot. Since normally i am on every CC on every mail. Now we can take a discussion instead of mail so we have everything in one place. Same with mail, som just one answers the mail.

Vorteile:

It has it all. Autoanswers, discussions, Rules, ticket and chat

Nachteile:

I would like it to have translation into my language when i send out mail on autoanswers. But that is just a very minor detail.

Verifizierter Rezensent
Engineer in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great software..

5,0 vor 2 Jahren

Vorteile:

It is a nice shared inbox software which is really easy and handy.

Nachteile:

As such, i did not find any problem in it.

Julio César
HR Consultant in USA
Bildungsmanagement, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Helpwise una muy buena alternativa para centralizar correos con seguimiento y soporte

5,0 vor 4 Monaten

Kommentare: Excelente, seguro y disponible en todo momento

Vorteile:

Fácil de implementar y usar. Uso en computadora y en celular Invitar y delegar seguimiento de correos.

Nachteile:

Enlazar a un embudo de correo. Permita crear una landing page.

James
Project Supervisor in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Honest Feedback

5,0 vor 4 Monaten

Vorteile:

The platform is very easy to learn and it makes being "one team" so much easier!

Nachteile:

I honestly don't have any cons I can think of, I'm sure there are things that could be better but i don't have any complaints.

Sejal
Operations Head in Indien
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Promising tool

5,0 vor 2 Jahren

Vorteile:

We were looking for a shared inbox software when we came across helpwise, have to say it has been really helpful for our remote team.

Nachteile:

Took us a little time to understand the software being first timers.

Teesha
Complaints Team Leader in UK
Verbraucherdienste, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

great product

5,0 vor 4 Monaten

Vorteile:

the software easy to use and easy layout the reports / dashboard very good

Nachteile:

no log in and out times, order of emails should be oldest first

Verifizierter Rezensent
PRESIDENT in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

AWESOME SOFTWARE

5,0 letztes Jahr

Vorteile:

FEATURES AND CUSTOMER SERVICE, QUICK RESPONSE TIME

Nachteile:

THERE NOTHING IN THE SOFTWARE THAT WE DON'T LIKE.

Devyn
FnB Associate in Indien
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great Concept, works well

5,0 vor 2 Jahren

Vorteile:

Easy to use, has streamlined my workflow

Nachteile:

None that I can think of seems to be working fine