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Nutzerbewertungen filtern (27)

Verifizierter Rezensent
Business Director in USA
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Boosted our Salon's revenue

5 vor 3 Jahren

Vorteile:

This program has some incredible functionality and is so easy to use! The reservation side is so easy to use. We have ability to click and drag appointments, we can also open an appointment builder window to search a span of time and find the ideal placement. There is a feature that shows you whether the placement of an appointment is going to be best for the stylist. Great reporting systems and easy to understand! Goal setting and goal dashboard are super helpful for stylists to see where they are at.

Nachteile:

Some of the reports can be very difficult to read. There is a texting functionality but it has limited capabilities.

Amanda K.
Salon Coordinator in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Perfect for busy salons

5 vor 2 Jahren

Vorteile:

The customer service is top notch! The support staff is beyond patient and will help to solve any issue or confusions you may have. I never have to wait long for help or answers.

Nachteile:

Permissions and security measures can make some tasks a little more time consuming.

Frank P.
Owner in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We've used STX since 1990

3 vor 4 Jahren

Vorteile:

We've used STX since 1989 or 1990 so I have a great understanding of the software and the company. The software looks great, it's easy to use and the few features that it includes, work great.

Nachteile:

Attention: 25+ years using STX/SalonTranscripts) If you use STX, your data can NOT be converted easily to another software platform using automation, you'd have to hand enter almost, if not, everything-depending on whom you'd switch to After several conversations w STX, they have many "reasons" why they haven't updated the functionality of the software and give no timeline as to when. IMHO this is a slick looking dinosaur. Below are just a few reasons for my opinion Reports: The reports are cumbersome with multiple data on a single report with no way to choose individual data points to get the information you need and it's lacking in metric flexibility (you get what they think you need), retention report is useless, no reports to track up sells/down sells, no time off tracking... Marketing: Automated client marketing is light (5 or 6 different types of emails) lacks customization (you get what THEY think you need with few options) No automatic remind guests that their products likely need replenishing. No two way texting. No mobile/custom branded app for customers and we have to be on our guests mobile device to stay competitive. Difficult to send out test marketing emails, you have to set up a filter to send one to yourself to see how they look. STX mobile app has few features, lacks functionality when compared to what other salon software companies offer... There isn't space to write everything that this program lacks. Call me if you'd like to know more

Verifizierter Rezensent
Healthcare in Ägypten
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I like this company and iI wish all happiness for every member on it.

4 vor 4 Monaten

Kommentare: This software improved everything I had problems with them.
It has high features.

Vorteile:

It is very easy to use and I use it to take advantage of my life and work.

Nachteile:

I feel like to use this software and I advice everyone to use it. It's very easy and useful.

Malorie L.
Manager in USA
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Definitely has it's ups and downs

4 vor 3 Jahren

Kommentare: Okay so we have had our reasons for trust issues and just feeling like we were another number with this company. However, I was reached out to and for the first time since all of this occurred, I actually felt like we were cared about by this company and asked to stay and give the demonstration another try. I am going to have a second demo with STX Cloud and work with them on the things I am way more familiar with now and hopefully move forward with possibly them, and see where the outcome goes from here. They have excellent customer service as far as how they treat you. My issue with the service was the question of why we were not asked appropriate questions to make sure we were always on the right plan that fit our needs, and checked on. However, after getting that off of my chest with someone who cared enough to reach out after placing my review, they made me feel better about trusting them again. Excited for the future! Will review the Cloud version later on!

Vorteile:

We are currently on this version of STX (desktop) and were not happy for some very valid reasons but after knowing this someone has so kindly reached out to us and things are looking up from here. I will say this desktop version is easy to use and great for being "old school" but we are looking forward to moving up to the new web based software. What we have liked about this version the most is being desktop and not worrying about it being web based. I don't know why that has scared me but it just has. I have done a lot of research moving forward about the new Cloud software and surprisingly I am looking forward to taking ahold of that software and pressing on.

Nachteile:

The lack of evolving with the newer features that are out there. How slow it is verses (I am positive) how much faster the cloud will be! And the lack of trust from our first set of issues, but that is resolved now! Thankful for a team that will fight for their customers!

Kerry K.
Sales in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Frustrating

4 vor 4 Jahren

Vorteile:

Have been using STX for over 10 years. Overall a very good salon software program. Good reports. Booking is easy. Inventory management is also good.

Nachteile:

To buy a gift card on our website that then goes through STX, clients have to register via an ugly archaic registration page and then wait for a return email mail from STX, then go back to our website to then purchase a gift card or instant certificate. We have lost numerous potential gift card sales because clients cannot buy a gift card without registering all their information first before the purchasing. This initial registration process has stopped people from going any further in the buying process. I've called numerous times over the years to ask STX to change the process so that customers can register at the end of the online gift card sale not BEFORE. When buying anything online these day, the first thing you often see before you purchase anything is an option to 'check out' as a guest or register. Surely, this is a simple fix.

David W.
Co-owner in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

The Best, trust me I've been burt..

5 vor 7 Jahren

Kommentare: We opened our commission salon 6 years ago, for the first 1-2 years we tried every software and nothing was better than what we were using, Quick Books and the computers Calendar. As we grew it became apparent we needed a software program. Because we were a Paul Mitchell Focus salon we bought into Millennium, and for the next three years it was a living hell. The biggest business mistake we've ever made. I never saw so many pop up windows, error messages, computer lock-ups in my life, and we had the best PC's available running Millennium .
About 4-5 months ago we bit the bullet spent lots of money on real computers "MAC" four total and STX program. The money we had to spend to switch to STX I believe we already have gotten back just because of no pop-up windows, no error messages or tech support wait times. STX tech support knows what their doing unlike most of Millennium tech's, if we have to get on the phone with STX support its for about one third the time we had to spend with Millennium support.
Our staff gets their job done faster and customers are happier because they don't have to wait for computer errors to clear. STX is one of the best things we did to improve our business, we are a very busy salon with no time to waste booking appointments. Just the fact that two computers can have the same client open, one checking them out and the other booking is a huge plus for us. Millennium would only allow one computer to view a client, so we always had to wait. Our receptionists get their job done in a third less time with no hassles, they never bitch anymore about error messages. Besides all the bells and whistles all software companies have, we actually sell more product with STX because we can have a customer opened up in multiple computers at the same time, theres no waiting for anything. STX is the best thing you'll ever do for your salon or spa so stop waiting and wondering.
Feel free to come and test drive STX at our Salons in Arizona David Gerard Salon in Goodyear and David Gerard Salon & Gentlemen's Parlor in Avondale

Antwort von STX Software

vor 7 Jahren

Thank you so very much for the great review David!

Sandra H.
Owner/colorist in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Our long relationship with STX

5 vor 5 Jahren

Kommentare: We have been with STX since 1993! I didn't know much at all about computers, but I knew I needed to automate the salon. The tech support has always been amazing (I spent long phone calls with Brenda!) I have never had any glitchy software or viruses. It has always been super easy to teach new staff members. Love my STX! I am never tempted to change software!

Vorteile:

Consistency, good support, ease of use

Nachteile:

I would like some additional report options and some of the benefits of Beacon without loosing what I love about STX

Francesco G.
Front Desk Manager in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stx review

4 vor 3 Jahren

Vorteile:

The system is user friendly. Comes with a lot of features.

Nachteile:

The software seems to be falling behind. A lot of different salon softwares seem to be more advanced. We do not want to fall behind.

Verifizierter Rezensent
Vice President, Content & Editorial in USA
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lost its step, avoid at all costs

1 vor 4 Jahren

Vorteile:

Used to be the only salon on platform available on a mac (and it was good! ...emphasis on past tense). Cloud based platforms make the same possible, and the shortcomings of this product surpassed the value.

Nachteile:

Has evolved almost none over the past half decade. Corners you into a POS that is awful, yet provides little to no support. Lacks basic options for progressive features, and overall client communication is abysmal. Every new release for mac OS causes catastrophic failures that are very slow to be fixed.

Stephanie G.
Spa Director in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gets the job done

5 vor 4 Jahren

Vorteile:

What I really like most about the STX software is that the calendar is very simple to read and color coordinated for all appointments. It makes it very easy to navigate through the booking system to find an appointment or future availability. The transaction list for employees is also very helpful as it gives you a breakdown of service prices, add ons like products or tips, and it monitors the cash drawer amount. This makes things very easy to work with on a regular basis. The mobile site is also a great perk and very helpful.

Nachteile:

Besides the occasional technology issues there really isn't something I like least about the software.

Gina B.
Salon coordinator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

STX is easy to use for the most inexperienced t the most experienced!

5 vor 5 Jahren

Vorteile:

Ease of use and visually easy to see. I like the totals report for balancing st the end of the day. I also love the feature of being able to send an email confirmation at any time. I like the customizing features also

Nachteile:

Running specific reports are sometimes tricky. Also, cash in/out to balance is a bit confusing as well

Lu A.
Owner in USA
2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Glitchy and not easy to use

3 vor 5 Jahren

Kommentare: Everything has too many steps. The click and drag feature on the app and computer was too sensitive, now almost impossible to use on both. If you have to cancel appointment, you have to go to a different screen, If you have to reschedule appointment you cant change the date easily. Its hard to see a week view on your phone. To sign in they ask you to verify every time. They have to find away to simplify on the app, like Millennium.

Vorteile:

Week view

Nachteile:

On the app click on the client option doesnt have good features, needs to be simpler to move, cancel, modify and book multiple services

Lauren C.
Assistant Manager in USA
Kosmetik, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Unsatisfied with software

3 vor 11 Monaten

Vorteile:

What I liked most was being able to always see past transactions and easy to understand.

Nachteile:

The things i liked least was how it would crash often, not be able to customize a lot of things and couldn't save credit card info easily.

Katie D.
Operations Manager in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Katie

3 vor 11 Monaten

Kommentare: Our business was too large to use the cloud

Vorteile:

That you could open multiple screens at once

Nachteile:

That it crashed and when it did you have no way of seeing the books. Also it is difficult to set up open ports for accessing the hub when not on site.

Marissa B.
owner in USA
Kosmetik, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A terrible experience for our new business

1 vor 2 Jahren

Vorteile:

we thought is was best suited for our industry

Nachteile:

We tried this product for the first few months of our business being open. We had nothing but issues and a huge lack of support on their end to help us solve the problem. Clients were being sent the wrong appintment dates and showing up with no one to take care of them. Our prices and info kept changing so we had to constantly go back in and fix it. It was nothing but issues and costed us so much money which we could not afford as a small business. Finally the President of the company called us to apologize because there seemed to be a 'glitch' in just our program. We lost clients and money over this and were hoping to get some of our money back. We didnt and now are stuck in contracts with their partner companies that will end up costing us thousands over the next couple year. Very disappointing that STX would not reach out to help cover some of the costs their company brought on us.

Adrienne R.
owner in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

stx

3 vor 3 Jahren

Vorteile:

easy to double book clients and to reschedule appointments/adjust times

Nachteile:

antiquated, did not like stx beacon. would have rather kept the original stx

Pam W.
President in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Love STX!

5 vor 7 Jahren

Kommentare: I have had STX for 5 months after using a competitor for many years. I love the online booking we now have on our website & Facebook, as well as the stylist being able to book from their mobile devices wherever they are. Tracking & goals are great and customer service in sales & technical support are great too. When I can't figure something out, I just let them in the computer remotely and they show me! I am grateful & looking forward to many years together. The monthly charge is worth it!

Antwort von STX Software

vor 7 Jahren

Thank you very much for the Kudos Pam!

Isabella I.
Reception in USA
Kosmetik, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

STX

2 vor 11 Monaten

Kommentare: Hard pass.

Vorteile:

Its easy to use after training for about a month.

Nachteile:

Its NOT user friendly. It was so difficult to learn how to use.

Tina A.
Salon Owner/ Manager in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great software!

5 vor 7 Jahren

Kommentare: We started with STX 13 years ago when we opened our salon. The software is a fantastic tool that we could not run our business without! The business reports, client marketing and guest booking and transactions are features that are priceless. STX is constantly growing and improving their product and if I ever have a question or problem they are they to help promptly.

Matteo G.
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

There for me when I goofed

5 vor 7 Jahren

Kommentare: STX support Deserves 10 stars! My main computer crashed (literally), I ran to the Apple store, grabbed a new iMac, the support guy over there at STX had my back up ready to get my new Macbook up and going and i was ready for open next day!

Antwort von STX Software

vor 7 Jahren

Thank you Matteo, we pride ourselves on providing first class customer support!

Nadine T.
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great software!

5 vor 5 Jahren

Kommentare: I've been using STX beacon for over a year now. The cloud version was new when I signed on and had improved so much over the last year. Raul was our customer service rep and he was always very helpful. Definitely easy to use, several features and options- worth the cost!

Ricardo R.
Massage Therapist in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Why is it not compatible with android phones ?

3 vor 7 Jahren

Kommentare: The software is excellent and works well on our computers. My only issue with is that when it comes to mobile use it only works on apple products such as iPhone and iPad. Half of the staff uses Android phones so they're unable to use the scheduling software app.

Zoran L.
Director in Australien
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Best Hair and Beauty Software

5 vor 7 Jahren

Kommentare: Our salon has been using STX for over 6 years and it's been the best and most supportive system. STX has grown with our business and the Support and Education team are second to none.

Antwort von STX Software

vor 7 Jahren

Hi Zoran, Thanks so much for the great review.

Rodney T.
owner in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Salon

5 vor 10 Jahren

Kommentare: Buy it if you are large or small. I am always aware of our bottom line. My staff can always see where they are and where they need to go.

Vorteile:

support is always available via email phone or online instruction

Nachteile:

alternate terminals drop connects quickly