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Bird Eats Bug Erfahrungen

4,7 (49) Eine Bewertung schreiben Deutschland Lokales Produkt

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Vorteile:

Surfaces the network tab/related information to engineers. Integration with jira on new jira tickets is good to.

Nachteile:

It will crash if a page sends out a lot of errors.

Bewertungen zu Bird Eats Bug

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,2/10

Bird Eats Bug hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 49 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (49)

Carolyn
Carolyn
Director of Customer Success in UK
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Love Bird Eats Bug for Bug Reporting!

5,0 vor 3 Jahren

Kommentare: Ever since the software was introduced to our team, it has been a huge help to standardize the screen capture software across the company and provide the necessary details when logging bugs so that our Product team can pinpoint the issues.

Vorteile:

I love how the software lets me capture all of the important information necessary for our engineering team to debug issues in our tool.

Nachteile:

I wish it could upload my files just a tad faster

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Carolyn, Thanks a lot for your feedback. The issue with slower uploads could be caused by having a lot of information in the "Network" tab. We have already made improvements to the size of the uploaded files, but we will keep optimising the uploads nonetheless. Thanks again, Bird team

Anoud
Product Owner in Saudi-Arabien
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love BEB!!

5,0 vor 3 Jahren

Kommentare: BEB saved a lot of time for me and my team we can now screen record a bug so fast and it includes most of the information the Developers and QA need to fix the issue. It also saved a lot of storage space in my laptop :D

Vorteile:

-The product is very easy to use I love how everything is displayed on one page and yet they are all clear. - I like how I can share it with the team using a link and not having to download the video and send it (it doesn't take space) - The new Network features are very helpful not to mention the consol!

Nachteile:

from time to time BEB logs me out and it does not save my email, it would be nice if when I click on the email field it would show the most frequent emails I use to log in (my work email is kind of long)

Kevin
Developer in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Issues with recording

3,0 vor 3 Jahren

Vorteile:

The recordings are useful and clear. The concept of the tool is solid.

Nachteile:

It's glitchy, often fails to record, or fails to save. (Using chrome) It will crash if a page sends out a lot of errors.

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Kevin, Thanks a lot for bringing this up. We have indeed noticed that a small number of users have issues with uploads when there are a lot of errors on the recorded page. Our engineers have already made a few big improvements to that mechanism, so the issue should not be as big any more, but we will definitely keep improving the stability. Thanks once again for your feedback - it's super helpful, Bird team

Lars
Lead Product Manager in Deutschland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Finally a product like Bird!

5,0 vor 3 Jahren

Kommentare: I worked in support for one year and then transitioned into product, still doing a lot of 3rd level support and debugging. Before Bird, we always had a hard time gathering all the important data from support or any employee and then also conveying the information in a way that engineering can quickly fix the bug. Data ways always missing, was incomplete and so there was a lot of back and forth involved until we were able to pinpoint the bug. No more with Bird! We record a video or make a screenshot, create the JIRA bug ticket out of it right away, done.

Vorteile:

The ability to capture feedback and data related to bugs or QA review in a format that ensures that the data is so complete, that engineering can act on it.

Nachteile:

I would love it if we could implement Bird in our web app so customers can also use it! Right now, we can only use it internally.

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Lars, Thanks a lot for your feedback. We do have plans to make Bird experience available without installing a browser extension. Cannot yet share any timelines, but it will come - stay tuned :) Thanks again, Bird Team

Vaios
QA tester in Zypern
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very helpful and innovative tool

4,0 vor 2 Jahren

Kommentare: Overall i think this is already ahead of its time and had GREAT potential!!!

Vorteile:

"Fire and forget" feeling of the console flow and possible errors Screen capturing and uploading it on the cloud makes sharing easier compared with other solutions

Nachteile:

Lack of Firefox extension Not being able to get multiple recording in one session or at least multiple screenshots in a waterfall/timeline manner , so i can upload one session with many screens (to illustrate the problem better) instead of limiting for one screen per session or uploading multiple sessions.

Antwort von Bird Eats Bug

vor 2 Jahren

Hi Vaios, thanks a lot for your review. The good news is that some of the things you mentioned are already on the roadmap. We will definitely add shortcuts - it's actually something we wanted to do for a while. As for adding multiple screenshots, it was actually possible before, but the interface was not very intuitive which is why we want to go back to the drawing board and improve it. Thanks again, Bird team

Joel
Chief Technology Officer in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Satisfied customer

5,0 vor 11 Monaten

Vorteile:

I am very picky about using third party tools. Tried to cover this mission for a while using Loom with Chrome Dev Tools open for capturing bugs, but didn't quite cut it.

Nachteile:

The name is kind of strange :-). It does it's mission and is pretty easy to learn.

Neil
Lead QA Engineer in Frankreich
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

One of the best issue recording tool out there

5,0 vor 2 Jahren

Kommentare: All in all it's easy to use and logs are really easy to read and understand. Also log content has really good information to let you know what's happening

Vorteile:

Ease of use and great recording functionality including error and network logs

Nachteile:

Someone who wants to just look at the video needs to login

Antwort von Bird Eats Bug

vor 2 Jahren

Hi Neil, Thanks a lot for your review. We are super glad that you are liking the tool and we hope we can keep delivering good features. Bird team

Jay
Jay
Quality Assurance Engineer in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review

5,0 vor 3 Jahren

Kommentare: Its been really great!! Where before knowing about birds eats bug a lot of my time used to go in recording via windows recorder or other applications but this helped as it captured the logs and saved the time where I don't have to explain later over a call on how to reproduce the bugs which I just saw roaming around.

Vorteile:

Easy and quick to use, the extension made life so much easier :)

Nachteile:

While sharing the recording the process or the time it takes to load the page + over all sharing UI it could just be shown outside instead of tucking it inside under 3 dots but that's just my suggestion.

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Jay, Thanks a lot for your review. We will actually improve the sharing UI soon, so it will be faster to copy a link. You assigned 1 star to customer support. Could you please let us know what went wrong? Please, feel free to reach out to me directly at dan@birdeatsbug.com. Thank you, Dan

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bird Eats Bug saves days of guess work

5,0 vor 3 Jahren

Vorteile:

QA can give devs precise stack trace of what happened without even knowing it

Nachteile:

There are some UX issues that could be improved, but I'm nitpicking here. Overall the product is great

Antwort von Bird Eats Bug

vor 3 Jahren

Hi there, Thanks a lot for your feedback. We would actually be curious to find out about the UX issues no matter how small. Would you mind sharing them over email or we could have a quick call. Just let me know at dan@birdeatsbug.com. Thanks a lot!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Takes the pain out of bug reporting

5,0 vor 3 Jahren

Kommentare: Great!

Vorteile:

Easy-to-use, does what it is supposed to do without me needing to think about this. I

Nachteile:

I am a casual use and the tool is perfect for me. Small thing: I always forget to add the title of a bug, because the respective field is placed somewhat weirdly on top of the page. Better to have this on top of the description text.

Antwort von Bird Eats Bug

vor 3 Jahren

Hi there, Thanks a lot for your review. Funny enough, just yesterday we discussed designs where the title is between the video and description. It's very good to hear that you think it makes sense as well. Thanks again, Bird team

Ben
Software Engineer in Israel
Computer- & Netzwerksicherheit, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Absolute essential for frontend engineers in R&D, and very helpful for QA and CS

4,0 vor 3 Jahren

Kommentare: Great! The team is very responsive, and the product works very well.
I especially like that ANYONE can use it - pretty much everyone uses Chrome (or a Chromium-based browser, like Edge, Brave etc.) and it's super easy to use.

Vorteile:

It's really easy to set up and use, and it makes describing bugs A LOT easier than what you're probably used to (text bullet points). It really makes my job as a frontend developer a lot easier when I have a Bird Eats Bug liked attached to a ticket. There's plenty of useful information attached to the session, and those are things that aren't usually attached to plain screen recordings.

Nachteile:

It logs me out from time to time, and there's no integration with anything other than Jira, which is a bit annoying - but it's still a 1-click to copy the link, and that's usable anywhere...

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Ben, Thanks a lot for your review. The login behaviour is unfortunately a bug from our authentication provider. We have already implemented a few workarounds, but we plan to replace the current authentication setup to solve those issues. As for integrations, we also have Trello/Linear + we will soon release Slack and GitHub integrations, so we hope you will find those useful. Thanks again, Bird Team

Zimo
Product Manager in Schweiz
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fantastic piece of software that developers love

5,0 vor 3 Jahren

Kommentare: Fantastic experience, helpful customer support. Been using it on recommendation from someone I worked with and brought it over when I changed jobs. Will be using this neat little app as long as it's around I'm sure! Keep up the good work

Vorteile:

I love how easy it is to use and record a bug! It takes seconds to create a recording, seconds to upload it and seconds to upload. End users can use it, support team and myself when testing new features. Developers love it and find it really helpful to have all the information in one place

Nachteile:

Potentially the experience of how it is shared? End user or clients have to download the app, then record, then sign-in to upload. It can be a big of a barrier. More browsers would be nice as well! I don't think you can do anything about this but sometimes I need to be testing on incognito mode - it's a shame extensions can be used in incognito mode!

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Zimo, Thanks a lot for your review. 1. We do plan to have an SDK version of Bird, that you would be able to integrate in your product and it will allow anyone to report a bug without installing an extension. Cannot yet guarantee anything in terms of timelines, but it will come :) 2. You can actually use Bird in incognito mode as well. You just to right-click on the Bird extension, click "Manage extensions", scroll down to "Allow in incognito" and enable that option. Hope that helps. Thanks again for your review, Bird team

Sergioandrea
Customer Success Manager in Deutschland
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bird Eats Bugs helps Start-ups to solve Bugs and develop new functionalities

5,0 vor 11 Monaten

Kommentare: fantastic tools that helps start up to solve bugs and develop new features. Keep doing the good job

Vorteile:

Easy to Use, great at record bugs, helps start up to solve bugs and develop new features

Nachteile:

permission roles are certainly important and not all public viewers can see the recording

Antwort von Bird Eats Bug

vor 11 Monaten

Hi Sergioandrea, Thanks a ton for reviewing Bird. We are actually soon releasing more granular access permissions. Right now though you can already let only your team access the recordings. In the upper right corner you can see the "Share" button. If you click on the carat, you can select "Private" and "Set as Default". In this case only the members of your workspace will be able to see the video. Hope that helps, but feel free to reach out to me or support@birdeatsbug.com - we're happy to help with access controls (and anything else). Thanks a lot, Dan

Amelie
Senior Technical Product Manager in Bulgarien
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very valuable tool for bug reporting

5,0 vor 11 Monaten

Vorteile:

I love the screen recording feature coupled with the dev console recording.

Nachteile:

Nothing to not like, all what I am looking for in such tool is there

Antwort von Bird Eats Bug

vor 11 Monaten

Hi Amelie, It's so great to hear that you're enjoying Bird. Thanks a lot for your review - it means a lot to us! Dan

Serafim
Serafim
CEO in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Save a significant amount of time if your team has more than three developers.

4,0 vor 11 Monaten

Kommentare: Overall, it's been super useful and has saved me a lot of time. I have recommended it to a couple of friends and reported bugs to their projects.

Vorteile:

Screen recording captures network requests, console errors, and timeline.

Nachteile:

The app is extremely buggy and crashes frequently.

Antwort von Bird Eats Bug

vor 11 Monaten

HI Serafim, Thanks a lot for your review. We would really like to understand why the extension is crashing for you. Do you mind contacting us at support@birdeatsbug.com so that we can schedule a call for example? Alternatively, you can report any bugs very easily if you click the "?" icon in the bottom right corner of the screen when you're inside Bird. Thanks in advance, Dan

Aaron
Developer in Irland
Computer-Software, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Good product

4,0 vor 3 Jahren

Kommentare: I use it for testing websites on a daily basis.

Vorteile:

Great for capturing errors in time with bugs on a site. Haven't found anything better.

Nachteile:

Login functionality is clunky. When you click login it asks you to signup, and then there are several steps you have to go through to actually get logged in and your recording uploaded.

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Aaron, Thank you for your review. Some of the issues with login are caused by our authentication provider unfortunately, but we do have plans to replace it in order to be in full control of that. Thanks once again, Bird team

Amy
Product Manager in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Favorite Bug Reporting Tool!

5,0 vor 3 Jahren

Vorteile:

The tool is easy for anyone at the company to use (from support to business analysts to QA and devs). The console errors it captures is incredibly helpful for our developers.

Nachteile:

There's no cons that I can think of at the moment. This tool is really great, especially when capturing bugs and having our developers look into the issue.

John
Senior Support Specialist in Kanada
Internet, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for support specialist

4,0 vor 3 Jahren

Vorteile:

- Easy to share bugs to engineering and QA teams. - Love the console errors.

Nachteile:

- Whenever I need to use the app i need to log back in and use my authentication code. Not a big con, just slows you down when trying to troubleshoot (sometimes) urgent issues.

Antwort von Bird Eats Bug

vor 3 Jahren

Hi John, Thanks a lot for your review. There are indeed some issues on the side of our authentication provider, where some users are logged out earlier than 30 days. We have implemented some workarounds, but still have certain improvements in mind. Thanks again for bringing this up, Bird team

Jeff
Technical Support Manager in USA
Informationsdienst, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great application, makes reporting bugs to engineering easy!!!!

5,0 vor 3 Jahren

Vorteile:

Surfaces the network tab/related information to engineers! Integration with jira on new jira tickets is good to. Easy to use.

Nachteile:

For an organization that has limited storage would be great if there was a way to auto delete videos once the jira tickets are closed

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Jeff, Thanks a ton for your review. We will soon release sorting of issues and a bulk delete option actually, that would make it a lot easier to manage sessions when there's limited storage. Thanks again, Bird team

Prashant
Frontend Engineer in Indien
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Really great and useful software

5,0 vor 2 Jahren

Vorteile:

I like how you can see the network info and console logs for the recorded tab. That gives most of the information while watching the video. Audi capture is really useful when QA team needs to convey some message which they can't convey during screen recording.

Nachteile:

I did not find any cons as of now. Great work xD

Antwort von Bird Eats Bug

vor 2 Jahren

Hi Prashant, thanks a lot for your review - it's really helpful to know that you're enjoying Bird.

sujit
QA engineer in Frankreich
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

humble opinion about product

5,0 vor 2 Jahren

Kommentare: all good. I am very happy with this tool.

Vorteile:

1. easy to use 2. concise 3. video is crystal clear

Nachteile:

session is not preserved in browser. Each time when I close and open the browser, I need to re login.

gavin
CEO in UK
Eventservice, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing product

5,0 vor 3 Jahren

Kommentare: Easy to teach my staff how to use it and it helps support our tech issues greatly

Vorteile:

It is so easy to use and JUST works and gives us all the information we need

Nachteile:

Nothing, it is easy to set up and use. I guess if there was any downside it would be the upload feature that sometimes falls our

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A game changer

5,0 vor 3 Jahren

Kommentare: Fantastic experience, a game changer for our organization

Vorteile:

Screen records coupled with logs are the greatest features for us, allowing to get effective feedback from customer teams and understand what the problem is exactly.

Nachteile:

Getting the "share" link is too long and the login is not lasting enough time.

Sanny
Productowner in Niederlande
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Dev and organization is happy with this software

5,0 vor 3 Jahren

Vorteile:

Easy of use and does what it have to. I wanted to implement bugreplay in our organisation. Then this came on our path. Since we're smaller and have a lower budget, this was a perfect fit.

Nachteile:

Not clear you need to upload it in organisation environment so others can see it. We were struggling a bit there at the beginning.

Nadia
Data Manager in USA
Architektur & Planung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good for sending repros

5,0 vor 3 Jahren

Kommentare: Pretty good.

Vorteile:

I like the video captured and there is console logs

Nachteile:

It's not able to capture pop-up error box (from javascript). I hope it will be able to capture while switching to other tabs. Sometimes I thought I already recorded but it did not so had to redo.

Antwort von Bird Eats Bug

vor 3 Jahren

Hi Nadia, Thanks a lot for your feedback - super helpful. As for the capturing the pop-up error box, have you tried recording the whole screen (vs the default option of recording the current tab)? Thank you, Bird team