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Über Gensolve Practice Manager

Cloud-hosted practice management software for online bookings, inventory management, integrated accounting and detailed clinical notes

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Nutzerbewertungen filtern (20)

Tina M.
Tina M.
Physiotherapist/Manager in Neuseeland
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve Practice Manager for Physiotherapist

5 vor 2 Jahren

Kommentare: Gensolve improved all areas of my work and cut down my admin time, my clinical notes are far easier
All admin work with ACC is quicker
The Accounting Package is great and everything I need. Dont have to pay for another accounting package
Would highly recommend and I do encourage physios including solo or small practices to use Gensolve as well.

Vorteile:

The program is tailoring very well for Physiotherapist They are constantly reviewing and updating Customer Service is excellent and always easy to get hold off. Online support is also great Can use from the phone for some features Works really well with windows Accounting package is great All the reports are fantastic Saves me alot of time in all areas both clinically and admin wise

Nachteile:

Not that great with Apple and have to purchased Parallels in order to run. Slower with Apple Does have tendencies to crash quite frequently ie once per week and have to shut down the whole program to get going again. This appears to happen more with the Apple but also does happen occasionally with windows

Nadine D.
Director in Australien
Psychische Gesundheitsfürsorge, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Helped us improve productivity

5 vor 2 Jahren

Kommentare: Overall, we found this product easy to use and it has greatly helped to improve our productivity and get closer to having a paperless office.

Vorteile:

Easy to invoice and do bulk invoicing Able to process medicare rebates on Gensolve rather than Hicaps machine Auto-populate templates in great and uploading new templates is easy Help desk service is good as they send us clear steps to troubleshoot when we have issues Good to have all client related info in 1 client record, eg appts, attended, client notes uploaded to record, events uploaded to client record, payments etc. It's good that we can hide client names on the appt book if we need to at reception

Nachteile:

It would be easier if we can press enter on the keyboard when trying to select a function eg when searching for an invoice instead of pressing Get data, just to press enter key. Good if we can have a copy and past function on the appt book for clinician appts, eg copy and past multiple admin spots or supervision time or annual leave. Need to be able to be compatible with Onenote to be able to have Onenote templates Would like more report functions/features eg having GP addresses included in the Client Referrer Details report, having a billable hours report for clinicians that included only "psychologist appt" data not "cliniciam appt", (non-billable data). Would be great if there is an alert that comes up when booking in a client who has fees owing. It would be good if Gensolve can increase the size of files that we can upload

Verifizierter Rezensent
CEO in Australien
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve

3 vor 2 Jahren

Vorteile:

Bookings and payments are okay. online feature looks promising. cloud based

Nachteile:

very little flexibility and interaction with other software. Terrible marketing results. Very difficult to interacti with patients as sms/email system is clunky

Nadine G.
Podiatrist/owner in Neuseeland
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve Practice Management

5 vor 2 Jahren

Vorteile:

Easy and straight forward to use. Good online support team who are quick at finding you a solution. Gensolve had more to offer as an practice management system compated to others, suited my practice needs and worked well with other systems (ACC and Physitrack)

Nachteile:

Nothing much, lots still to learn and explore.

Patricia T.
Practice Manager in Australien
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GPM Vs PPMP

5 vor 2 Jahren

Kommentare: Our previous practice Management program was PPMP - Gensolve is so much more advanced and easy to use and the "Help Desk" Support is amazing.

Vorteile:

Ease of use. Everything quite logical and easy to access and use

Nachteile:

I find the accounting side of things a little confusing and cumbersome

Adam M.
Physio in Australien
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve is easy and works well

5 vor 2 Jahren

Kommentare: It is easy and works well

Vorteile:

Easy to use. Good with shortcuts and they took cate of data change over

Nachteile:

Could have better symbols for physio specific techniques

Broderick L.
Practice Manager in Australien
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Physiotherapy Practice Management System: Gensolve

5 vor 2 Jahren

Kommentare: Excellent and robust system.

Vorteile:

It has both online and offline interfaces which many others don't offer. It also includes in the diary, one glance visual references for each entry that serves as reminders for task completion - this is surprising a rare feature amongst these management systems. The billing is also fair as it is based on active practitioners rather than installation, which means we can have infinite workstations, and just pay by active user.

Nachteile:

The user interface remains aesthetically outdated, but does not encroach on its function. Having to cater to many different practices and their unique processes, there are a lot of unused features and data that do clog up the system if you are not making use of them. Also this requires a fairly sturdy internet connection - which is more a con on NBN than this program.

Maryanne H.
Finance Administrator in Australien
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Physiotherapy Practice

4 vor 2 Jahren

Kommentare: Gensolve has enabled our office to be paper free . We are able to upload all our files and notes for each patient making it quite efficient.

Vorteile:

This software is easy to use and enables us to run our practice efficiently.

Nachteile:

The reporting aspect is not great. It does not allow us to breakdown or scroll through the reports as well as we would like. The information can be quite hard to find or 2 reports are required to get some information required.

Antwort von Gensolve

vor 2 Jahren

Hi Maryanne, Thank you for your awesome review, it is great feedback we genuinely appreciate and also includes something for us to work on.

Andy H.
Director in Australien
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A comprehensive system that changes as it grows.

4 vor 2 Jahren

Kommentare: Gensolve have done very well to keep their product up-to-date with changes in the physiotherapy industry, and their support team are very helpful and interactive.
The software is very comprehensive, which also means it is multi-layered, and this sometimes makes it a little opaque. The help desk is very approachable and are very forward in finding solutions, however, so that mitigates what might otherwise be problems with the system.

Vorteile:

Densolve supllies a comprehensive experience to users. There's not much this software doesn't do for you.

Nachteile:

It's very complex, which means it's probably designed by the people who understand how it works, rather than from a user-friendly point of view.

Jasmine H.
Practice Principal and Physiotherapist in Australien
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sophisticated

4 vor 2 Jahren

Kommentare: We are able to work across 3 locations, 23 staff seamlessly.

Vorteile:

This program is really sophisticated. There are a lot of functions. It took us some time to work them all out, but once we know, the program is really great. Great reports.

Nachteile:

It could be more user friendly, as well as progressive. There are a few things we have wanted to do, but is not possible

Jennee C.
Finance Manager in Neuseeland
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve for a Physiotherapy practice.

5 vor 2 Jahren

Kommentare: I have definitely recommended this software not just because it is extremely user friendly and easy to introduce to new staff but more importantly to us is the first rate support from the help desk crew. They are quick to respond and always have an answer/fix when something goes amiss.

Vorteile:

The diversity of reports available and ease of set up from an administrative perspective. Great appointment book set ups.

Nachteile:

While there are great reports available it would be good to be able to customize some reports to our particular needs. Very small criticism as this really is a great product.

Elizabeth C.
Physiotherapist in Neuseeland
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve Review - Massey Physiotherapy

5 vor 2 Jahren

Kommentare: Very good, excellent customer support and training videos.

Vorteile:

So many uses e.g text reminders of appointments, notes and calendar, links to other things like xero. Also like the training videos, this allows for training in its use for the various features. Admin in the clinic utilise the customer support via skype often and always have quick and useful answers.

Nachteile:

Nothing, it works well for what we use it for.

Penny C.
Director and physio in Australien
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve is great!

5 vor 2 Jahren

Kommentare: The system is really good and can do almost all of what I what.
[SENSITIVE CONTENT HIDDEN] in the support team is an excellent help.

Vorteile:

Being a cloud based software and Having an integrated accounting system

Nachteile:

It can be hard to generate all the reports I want.

Antwort von Gensolve

vor 2 Jahren

Thanks for your review Penny, it is great feedback from an awesome customer and thanks for giving us something to work on!

Jess T.
director in Neuseeland
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve in practise

4 vor 2 Jahren

Vorteile:

Mostly easy to use, lots of helpful report options and support are fantastic with any concerns. Teaching new staff how to use it is great with the tutorials etc really clear.

Nachteile:

The accounting software is more difficult to use - would be amazing if it could align with the likes of xero and make the whole system more fluent

Simon M.
BUsiness Controller in Neuseeland
Gesundheit, Wellness & Fitness, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

4 vor 2 Jahren

Vorteile:

Logical, easy to use, cloud based so can access anywhere (one package that includes accounting and CRM)

Nachteile:

Can be slow getting some information for reports (downloads to excel etc)

Matthew H.
Physio in Australien
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensove Review

4 vor 2 Jahren

Kommentare: Was a great change for our practice to go paperless

Vorteile:

Was a great change for our practice to go paperless Quick easy notes

Nachteile:

I like to use Mac computers (as do lots of medical people) and this is difficult with Gensolve

Wendy T.
Receptionist in Neuseeland
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gensolve Practice Manager Review

5 vor 2 Jahren

Kommentare: Not really applicable to my role.

Vorteile:

It's one of the best business software I have used in my 30+ years of working life. It's easy to understand, logically set out, clear to look at.

Nachteile:

I do have a couple of things I would like to be able to do. I need to submit some jobs/tickets but I simply don't have time currently.

Dirk W.
Boss in Neuseeland
Think-Tanks, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

5 vor 2 Jahren

Kommentare: Good as diary and acc invoicing

Vorteile:

Diary and acc invoicing.

Nachteile:

Clumsy extraction fonts that can’t be customised Convoluted menues

Bonny B.
Receptionist in Australien
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

5 vor 2 Jahren

Vorteile:

easy to read - diary is set out well so understand where our clients are

Nachteile:

to many areas to gensolve - not simple enough

Adam P.
Podiatrist in Neuseeland
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gensolve

3 vor 2 Jahren

Vorteile:

Integration with ACC Diabetic screening Form

Nachteile:

Clunky Appearance Lack of API functionality Tailorability Customer support patchy Reporting/ KPI dashboard lacking