Agilysys Stay Erfahrungen

Über Agilysys Stay

Guest-centric solutions for independent hotels, boutique brands, casino resorts, enterprise chains, management companies and more.

Erfahre mehr über Agilysys Stay

Vorteile:

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Nachteile:

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Bewertungen zu Agilysys Stay

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
3,9
Funktionen
3,9
Preis-Leistungs-Verhältnis
3,6

Weiterempfehlungsquote

6,7/10

Agilysys Stay hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 9 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (9)

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Nutzerbewertungen filtern (9)

michael
DOO in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software

5,0 vor 2 Jahren

Kommentare: We are able to get so much done thanks to Agilysys Stay's user friendly modules.

Vorteile:

Easy to use UI. Great services provided that streamline our business operations.

Nachteile:

There is always room for improvement, and the team knows it. They are always releasing updates and staying in the lead in this industry.

Jon
Bar Supervisor in USA
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Work Around Projects

5,0 vor 2 Jahren

Kommentare: I have no specific issues with the system or its functionality at this point. During the three roll-outs we have had in the last year (opening, upgrade & cloud) there have been many issues. It takes weeks to complete or fix any issue. That is not acceptable to me. We had an on-site tech that was amazing and did phenomenal things with our system, but those were all lost during the recent cloud integration.

Vorteile:

It has a functionality about it, that was easy to learn. It has some clunky steps that are time-consuming from a user standpoint, but overall I like the system. The reporting, once set-up definitely has some great information. Overall, the system is very reliable and we have very few system crashes.

Nachteile:

The basic system set-up once we went to the cloud took dated system information. This led to a couple of weeks of set-backs and functionality work around projects. The most distressing issue I have had is actually reaching a qualified tech support person to finish these work around projects. There is NEVER a level 2 tech avail after hours (after 5pm) or weekends. We are a casino, so obviously these times are when we are most busy.

Michelle
Office Administrator in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Guest Stay is Okay

3,0 vor 2 Jahren

Vorteile:

This products set up makes it very simple for our staff to use and to learn.

Nachteile:

The reporting is lacking in some of the areas our company uses and needs. We are adapting and hope the software updates will include better reports.

Garrett
Assistant Manager in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great concept, needs work

4,0 vor 2 Jahren

Kommentare: Overall we really see a lot of potential with the software and as it stands today, we are happy with the functionality and ability to tailor the software to fit our property needs. Customer service has been very available for us and though things aren't always taken care of in a timely fashion, they are always helpful and try to push things through their engineering team for us. We are looking forward to where this software will be after some more fine tuning.

Vorteile:

Very easy to learn, simple, and fast. Easy to train staff on due to its simplicity. Customization is also quick and easy.

Nachteile:

It seems that we signed on in the early stages of this software as many things weren't as we expected and when we asked customer service we were almost always told that the engineering team was working on designing and implementing those features. We had, and still have issues with communication between the software and third party booking channels. We also have experienced the software "timing out" at inconvenient times during the booking process. Seems like a work in progress.

Ernesto
IT Manager in Mexiko
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not for boutique hotels

4,0 vor 2 Jahren

Kommentare: It was expensive to get started, but the issue only grew with the COVID situation and our own staff rotation management levels.

Vorteile:

The sales team is impressive. The system has a larger number of partners we can use to integrate with our PMS like siteminder for reviews or Sonifi for TV media.

Nachteile:

The training is extremely expensive and virtually unavailable through any medium except via their own experts.

Denise
General Manager in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Stay Review

5,0 vor 2 Jahren

Kommentare: Customer service is incredibly responsive and helpful.

Vorteile:

We went from a ledger book with pencil and paper! The Stay system has been simple to train staff and implement.

Nachteile:

No, integration was very simple. There is nothing about the software that I don't like.

Kevin
President in USA
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Araceli Hotel & Resort

5,0 vor 2 Jahren

Kommentare: Absolutely wonderful

Vorteile:

This software allows for the seamless and professional execution of the public trust. Independents are now able to outperform or compete against the big boys and consistently wow the customer who deserves the experience.

Nachteile:

It's not a simple plug and play if you want it to work effectively. You have to work with it to allow it to speak and perform as your vision persists

Chad
IT Network Administrator in USA
Informationstechnologie & -dienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Decent Product

4,0 vor 2 Jahren

Vorteile:

The setup and implementation was easy as we went with SaaS. The customer support is pretty good.

Nachteile:

We get a lot of outages during business hours due to maintenance.

Dave
Director of Sales & Marketing in USA
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very Solid product!

4,0 vor 2 Jahren

Vorteile:

It is easy to access the software & user friendly.

Nachteile:

No negative feedback. If I would select a drop down box, I sometimes did not get what I had requested.