Über Capacity

Capacity ist eine sichere, KI-native Support-Automatisierungsplattform, mit der du und dein Team Zeit sparen und intelligenter arbeiten können.

Erfahre mehr über Capacity

Vorteile:

Nicht verfügbar

Nachteile:

Nicht verfügbar

Bewertungen zu Capacity

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,5
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8,1/10

Capacity hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 13 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (13)

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Nutzerbewertungen filtern (13)

Sherea
Executive Director in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Capacity’s Knowledge Management Solution

5,0 vor 3 Jahren

Kommentare: We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

Vorteile:

The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.

Nachteile:

We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.

Antwort von Capacity

vor 3 Jahren

Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7. We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer.

Alyssa
Executive Assistant in USA
Immobilien, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Valuable Time Saver

5,0 vor 3 Jahren

Kommentare: Fantastic and quick which is just the way I like to operate.

Vorteile:

1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!

Nachteile:

1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.

Antwort von Capacity

vor 3 Jahren

Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things! We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Kirsten
Staffing Manager in USA
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great concept but needed more work before release

3,0 vor 2 Jahren

Vorteile:

The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.

Nachteile:

We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.

Antwort von Capacity

vor 2 Jahren

Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap.

Santino
Student in Jamaika
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Capacity Review

4,0 vor 3 Monaten

Vorteile:

A highly customizable chatbot, its intuitiveness allows for reduced times when answering repetitive questions. Very easy to use and integrate into websites. The customer support team is very knowledgeable and aided greatly with the few queries that came up.

Nachteile:

No major issues were experienced with Capacity to this point.

Jake
Director of Development in USA
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

You'll never have to answer a question twice. Use Capacity - a great AI platform

5,0 vor 3 Jahren

Kommentare: With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

Vorteile:

Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.

Nachteile:

Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.

Antwort von Capacity

vor 3 Jahren

Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity. We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Alyssa
Talent Development Manager in USA
Personalbeschaffung & -besetzung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great concept - Wonderful staff

4,0 vor 2 Jahren

Kommentare: Our overall experience has been great! Great team to work with and they really helped set us up or configure our platform with any updates.

Vorteile:

Capacity is easy to use and to set up. The customer support at Capacity is also amazing and they are incredibly helpful. If we ever have questions or issues they respond extremely fast. The integration through our internal messaging system, Slack, has also been great!

Nachteile:

I do feel that reliability could be improved. There have been times where, when asked a question, the bot will just not respond or will connect with an unapplicable answer. While this doesn't happen often, it would improve reliability if it didn't happen at all. It would also be nice if you could set up a new user on your side rather than having to email Capacity and ask them to set up a new user.

Antwort von Capacity

vor 2 Jahren

Thank you so much for your feedback! We're working hard to make Capacity better every day. We're happy to hear that Capacity was easy to implement and simple to use. We will share your positive feedback with our Customer Support team. We are continually improving our product, and we appreciate your feedback and suggestions for future features.

Jelle
Software Engineer in Niederlande
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Powerful software

5,0 vor 2 Monaten

Kommentare: My overall experience is simply great

Vorteile:

The UI of Capacity is one of my favourites, their customer service is very friendly and has responded quickly to my teams needs. It's easy to get started with too, including new users.

Nachteile:

I can't think of anything that I dislike about Capacity, it might not be the best match for you if you want to use it for a big company. I'm looking forward to having more functionalities!

Antwort von Capacity

vor 2 Monaten

Thanks Jelle! We're always adding to the product and look forward to providing everything you and your team need to automate support for customers and teams!

Jeremy
LOIS Co-pilot in USA
Finanzdienstleistungen, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

LeaderOne Co-pilot review

5,0 vor 2 Jahren

Kommentare: I have enjoyed working with Capacity so far. The people have been very informative and helpful.

Vorteile:

This software is simple to use on the back end. It has integrated well to this point and hopefully will continue to do so in the future. I like that they are continuously working on features such as guided conversations to make front end usage easier.

Nachteile:

I wish the software would offer a tool to click through the questions within a folder. Some folders have 100+ questions and to move on to the next one in the folder, I have to go back to the folder and scroll all the way down to the next question to edit it. It would be nice if there was a way to toggle through the questions without having to dig through the whole folder repeatedly.

Antwort von Capacity

vor 2 Jahren

Thank you so much for your feedback! We're working hard to make Capacity better every day and we're glad you find it simple to use.

Nicole
Marketing Manager in USA
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great tool for the new decade!

5,0 vor 2 Jahren

Kommentare: [SENSITIVE CONTENT HIDDEN] and the Capacity team has been great and VERY patient with us as we went through some transitions during our onboarding. They're always available to help and answer our questions and great to work with.

Vorteile:

We're in the process of ironing out the last few kinks before launching but I know that it will cut back the amount of emails I receive daily with redundant questions that sometimes take up hours of my day/week just answering. Looking forward to having a go-to "point person" per-se for people to quickly ask their questions to.

Nachteile:

I don't have any negatives to say right now - just hope that everything runs smoothly after we officially launch to the company :)

Antwort von Capacity

vor 2 Jahren

We appreciate your feedback! We are confident that you will be very pleased with the results once you officially launch our platform. As always, please reach out to our Customer Success team if you need anything at all throughout the process.

Kasezga
Sales in USA
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Capacity Review

4,0 vor 2 Jahren

Kommentare: Positive so far

Vorteile:

The ability to collaborate between sales/marketing.

Nachteile:

More intuitive GUI to spur the ease of use.

Antwort von Capacity

vor 2 Jahren

Thank you for your feedback! We are glad you are having a positive experience so far. We are continually improving our product, and we appreciate the feedback for a more intuitive GUI.

Brett
Director, Linguistics Program in USA
Bildungsmanagement, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Educational Chat Bot

5,0 vor 2 Jahren

Kommentare: We are using capacity software as an educational tool to familiarize students with practical uses of natural language processing. The Capacity team has been incredible helpful in our efforts towards this objective.

Vorteile:

I was impressed with how easy it was to integrate the software with our existing website. The Capacity team is very helpful. They are very responsive to questions and suggestions.

Nachteile:

I can't say at this point that there is anything not to like about the software. We haven't been able yet to take advantage of all the ways that we can use it. We are still exploring the different types of things that it can help us do.

Antwort von Capacity

vor 2 Jahren

Thank you for the kind words! We are excited about the possibilities of the platform with your institution. Please keep the feedback coming as every bit helps. Visit capacity.com/contact-us to let us know what you think.

Brooke
Learning Strategist in
Finanzdienstleistungen, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Customer Success Team!

5,0 vor 3 Jahren

Kommentare: The Capacity team is top notch as is the software itself.

Vorteile:

The Capacity team is very responsive to all of our support inquiries; they are a great partner.

Nachteile:

It required more of our own employees' time to set up and maintain than I had expected. That said, if you are aware of that upfront and have the personnel in place to support it, then it's not really a con.

Antwort von Capacity

vor 3 Jahren

Thank you so much for the kind words. We are happy to hear that our Customer Success Team has been very responsive and helpful. Please reach out anytime with additional questions or feedback. Thank you for being a valued customer!

Audra
Manager of Operations in USA
Bildungsmanagement, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Cutting Edge

3,0 vor 3 Jahren

Vorteile:

Capacity is a very forward-thinking, cutting edge company.

Nachteile:

I liked it but it just wasn't a fit for our community.

Antwort von Capacity

vor 3 Jahren

Thank you for taking the time to leave a review. We sincerely appreciate your feedback. We are sorry to hear that Capacity wasn't a fit for your community. We'd love to connect to learn how Capacity could better serve your community. Please contact us here: https://capacity.com/contact-us/