Capacity

Capacity Bewertungen

von Capacity

Capacity’s Knowledge Management Solution

Bewertet am 14.11.2019
Sherea D.
Executive Director
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

Vorteile: The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.

Nachteile: We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.

Antwort des Softwareanbieters

von Capacity an 26.11.2019

Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7.

We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer.

Valuable Time Saver

Bewertet am 18.11.2019
Alyssa H.
Executive Assistant
Immobilien, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Fantastic and quick which is just the way I like to operate.

Vorteile: 1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue.
2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly.
3) The price point for this product is extremely fair.
4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!

Nachteile: 1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.

Antwort des Softwareanbieters

von Capacity an 19.11.2019

Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things!

We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

You'll never have to answer a question twice. Use Capacity - a great AI platform

Bewertet am 14.11.2019
Jake D.
Director of Development
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

Vorteile: Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.

Nachteile: Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.

Antwort des Softwareanbieters

von Capacity an 26.11.2019

Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity.

We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Cutting Edge

Bewertet am 20.11.2019
Audra C.
Manager of Operations
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Vorteile: Capacity is a very forward-thinking, cutting edge company.

Nachteile: I liked it but it just wasn't a fit for our community.

Antwort des Softwareanbieters

von Capacity an 26.11.2019

Thank you for taking the time to leave a review. We sincerely appreciate your feedback.

We are sorry to hear that Capacity wasn't a fit for your community. We'd love to connect to learn how Capacity could better serve your community. Please contact us here: https://capacity.com/contact-us/

Excellent Customer Success Team!

Bewertet am 3.12.2019
Brooke S.
Learning Strategist
Finanzdienstleistungen, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The Capacity team is top notch as is the software itself.

Vorteile: The Capacity team is very responsive to all of our support inquiries; they are a great partner.

Nachteile: It required more of our own employees' time to set up and maintain than I had expected. That said, if you are aware of that upfront and have the personnel in place to support it, then it's not really a con.

Antwort des Softwareanbieters

von Capacity an 23.12.2019

Thank you so much for the kind words. We are happy to hear that our Customer Success Team has been very responsive and helpful. Please reach out anytime with additional questions or feedback. Thank you for being a valued customer!