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Über Movidesk

All-inclusive omnichannel system for customer services and support. The low price, top features, and customization offer a great value.

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Nutzerbewertungen filtern (3)

Renan A.
Analista de TI in Brasilien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Melhor ferramenta de Helpdesk!

5 letztes Jahr

Kommentare: Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte.

Vorteile:

Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas.

Nachteile:

Algumas melhorias de layout, mas nada que afete a usabilidade.

Vanusa S.
Support Coordinator in Brasilien
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

With an affordable price, it meets the needs of service management very well.

5 vor 10 Monaten

Kommentare: When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success.
We were able to organize our operation and share the information.
After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.

Vorteile:

Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software. The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.

Nachteile:

Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk. Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.

Emilio joaquín B.
Customer Success and Implantation Analyst in Brasilien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy attendance control

4 vor 2 Jahren

Kommentare: After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy.

Vorteile:

It has a very easy to use and understand interface, allows you to quickly consult the necessary information.

Nachteile:

There are a lot of settings and settings to start using the software.