WebinarNinja Erfahrungen

It has unique details to have a better webinar experience.

Kommentare: We have been using WebinarNinja to run highly successful webinars for our clients, it is a low cost but very beneficial product to keep clients informed, our clients are happy that we provide timely and accurate information. The setup is very easy to do, we all quickly adapted to this software and improved lead capture.

Vorteile:

I really like the features that WebinarNinja has, since it makes it easy for the interaction in the webinars to be professional and we have every detail covered when we want to cover an important point in the webinars, it is very easy to configure. It has a very attentive technical support team and is very committed to solving our doubts, communication is stable, the image is not distorted, it is an ideal software for my work area.

Nachteile:

I don't really have any complaints or issues that have persisted for long periods of time as the support team always works on time and tries to resolve issues quickly.

Decent all in one solution for service providers

Kommentare: Decent application, would use again and does the job especially if your audience is small but you want a quality experience

Vorteile:

Decent free trial and lower cost option to start. You can grow with the platform's pricing as your audience grows.

Nachteile:

despite they don't charge extra fees, the steep jump in pricing can be discouraging for small businesses on a budget.

Stealing money from users

Kommentare: Terrible, dishonest and disgusting customer service.

Vorteile:

Stole 100$ from me. Avoid this company.WebinarNinja is stealing money from people who sign up to their free trial. I signed up to the free trial. They intentionally do not send you emails letting you know when your free trial comes to an end in the hopes that you'll forget to cancel.Then, when you reach out to them, they tell you that you need to cancel your membership before refunding. I cancelled, then they refused to provide a refund stating that according to their terms and conditions, they cannot refund.This is a complete scam. I notified them about my refund request 21 minutes after seeing I got charged. They can see in my account that I didn't use their tool. They're using the lazy excuse that they are "unable" to issue a refund, despite any provider being able to log into their payment gateway like Stripe and issue a refund. They're absolutely lying and stealing and it's pathetic.I can understand that some users sign up for a month, use the tool for 29 days and get lots of value from it, then claim a refund. That's not right and I wouldn't expect a refund in that situation either, but I emailed them 21 minutes after being charged for the month and never used their tool.They now won't respond to my emails either.I have screenshots of all evidence and claims in this statement and am willing to provide them upon request.Avoid WebinarNinja - absolutely dishonest and unprofessional company that's stealing money from people.

Nachteile:

They're stealing money from their users by duping them into free trials that auto charge you and then don't refund if you forgot to cancel by citing fake, lazy, and unprofessional reasons for why they can't refund you just so they can keep and steal your money.

A great platform for interactive training sessions

Kommentare: WebinarNinja has been an excellent platform for delivering training sessions. It’s actually perfect for busy trainers like me. The interactive features like polls, Q&A, and chat have made my training sessions more engaging for participants. The platform's stability ensures that sessions run smoothly without technical glitches, which is crucial for maintaining a professional atmosphere during training.

Vorteile:

The interactive tools are fantastic. Being able to engage with participants through polls and live chat makes the training more dynamic and keeps everyone involved.

Nachteile:

I am still discovering more about this tool so nothing to not like about yet.

Tech that has stood the test of time

Kommentare: I've been with WebinarNinja for more than six years (May 2015) and have tried many platforms before and since. This product has stood the test of time and keeps getting better. The company engagement with their client base is exceptional and has always been that way. Coupled with a tech solution that works and it is a wining formula

Vorteile:

The many different formats of automated, live and hybrid webinars provides a perfect toolbox for hosting and delivering content to people at different stages of your flywheel.

Nachteile:

There is already a lot of integration, nonetheless (and I'm being pedantic) I'd like to see more integration options... yes I know that's why there are things like Zapier but then I would like to see the functionality provided through that connector expanded.

There are so many things I like about WN, but ultimately, I don't think I can use it.

Kommentare: Overall, I had a good experience with the interface and those who work at WN. Good customer service goes a long long way, so I won't just walk away. I got my WN account through an AppSumo deal and it's for life, so I will most definitely try it again and see what happens as they continue to develop and update it. But for now, I'm going to try other options.

Vorteile:

The support is excellent. Really responsive and they go out of their way to answer questions, help with updates and anything you need. Even when I've asked about features they don't yet have, they listen and take it seriously for potentially adding to the functionality. I also love that all pre and post webinar e-mails are set and ready to go. No extra work on my part. And the integrations work well and seamlessly.

Nachteile:

It's a bit clunky to use and the audio and video pop in and out. It seems to be a glitch that appears differently for different users and admin. The signup page templates aren't as robust as I need them to be. I want to add a checkbox for my GDPR sign up, but right now I can't. There is GDPR option requiring users to check a few boxes. I think this probably turns users away. Which is fine if they're in the EU. But most of my clients are in the US and don't need that level of approval. I contacted WN about adding GDPR optional by webinar and they said they'd discuss it with the development team. I appreciated their response, but all these issues mean I won't be able to use WN for all my webinars and so I'm lookinig for another option..

Great price for an easy to use webinar software with customizable emails

Kommentare: Always a great experience. My students like the platform for learning - both live webinars and recorded. Accessing the replays is easy. Customer service is very helpful and responds quickly. I never feel like a "number." Plus the [SENSITIVE CONTENT HIDDEN] of Webinar Ninja teaches regular classes on how to succeed with webinars. So you feel a bit like you know him because he's teaching you, live, how to use his software. Fun experience!

Vorteile:

I like that I can customize all the follow-up emails (directly within Webinar Ninja) after someone signs up for a webinar. I find it an easy software to use and it had features that compare to more expensive software, for a reasonable price.

Nachteile:

The only thing I'd change is to allow an image in the "Offer" section below the webinar video. Right now they offer a button and plenty of space for texts and links. But when I'm selling my online course at the end of a webinar, I think an image of the course would go a long way towards sales. I've heard this is coming, though!

Best Value For Our Webinar Needs

Kommentare: Overall I'm extremely pleased with WebinarNinja. They offer all of the services and features my business needs at an affordable price.

Vorteile:

My business has used WebinarNinja for a little over two years now. I've tried just about all options for doing webinars and WebinarNinja is the only one that supports all or our needs. One of the biggest things we needed was the ability to play video over a webinar and WebinarNinja handles that like a champ.

Nachteile:

Sometimes navigation inside the backend is a little confusing but they have an extensive knowledge base that has lots of step by step on how to do most all things.

I've been involved with webinar software for almost a decade and WebinarNinja is growing up!

Kommentare: I love what the team has put together and their customer service is bar none. Representative is always out teaching others how to use the system, which is definitely a plus for the rookies. I just haven't had the time to use it much since my purchase of the lifetime package when WebinarNinja was first announced in beta! I'll be using this software for years to come! Can't wait to see what else they add as features in the future!

Vorteile:

- Presents Very Professionally with great follow-up features - Ability to do LIVE, Evergreen or Hybrid webinars - Ease of Use

Nachteile:

- Could use a few more integrations - Duplicating the Webinar didn't duplicate the offers attached to the webinar (is this fixed?) - Had some glitchy live streaming issues between desktop sharing and camera (fixed?)

Multipurpose Webinar Tool

Vorteile:

What really stands out to me about WebinarNinja is its versatility. The ability to host different types of webinars – live, automated, series, and hybrid – gives me the flexibility I need to match any event format I dream up. Plus, the integrated email system simplifies my life by keeping attendees informed and engaged, all from one platform. It's like having my own webinar command center.

Nachteile:

If there's one area I'd nudge for improvement, it's the customization options for landing pages. They're good, but having a bit more creative control to make my pages pop would be the cherry on top.

Don't fall for the great sales pitch the follow up S..ks

Kommentare: the customer service is lip service they say how sorry they are for the issues I'm ha=ving but really have no clue as how to fix the problems, will say were working on it then it's fixed and then the same problem the next time I try to do a webinar or something worse

Vorteile:

The sales pitch everything else from there has been mostly a nightmare. From getting dropped, not being able to get back on when I was hosting but my co-host were still there, to features not working at all like share my screen did then it didn't. freezing up , signing in and taking 10 min or more to be able to after webinar was supposed to start, and more

Nachteile:

So far just about everything since with every webinar I have done just about there has been an issue with cohost not being able to get in, to screens going black and the list goes on

Appalling product, worse customer service

Kommentare: Absolutely appalling. Then they recently auto-renewed my subscription without prior notification. i told them within minutes that I wanted my money back and to cancel and they are now referring to Ts and Cs.

Vorteile:

Nothing is useful and you may as well use Zoom

Nachteile:

Everything, spent over $2,000 after being missold the advantages and never used the platform for any meaningful seminar.

WebinarNinja - A software that strives to consistently improve and get better - worth checking out.

Kommentare: I recommend giving it a try. It is well built and will surprise you. The owners are wonderful, genuine people and they have done a lot to bring the software where it is for you today.

Vorteile:

I've used it for several years. It was buggy initially, but they fixed that (web-based vs software based, like Zoom, there's always the chance for the participant to have an outdated browser). But they do a good job and I love how simple and easy it is to have it.

Nachteile:

Early in its days it was buggy and people had issues using it (I've used it for several years). They've come A LONG way and those kinks are gone. The great thing is that this lets you get quality webinar software at an affordable rate.

Horrible costumer support, disastrous bugs

Kommentare: I have had the most horrible customer support experience with Webinarninja. They answer all sweet and nice but many times with no solution, asking to wait while they check better. But the worst was my last webinar. I had an upcoming webinar for 1700 subscriptions, I upgraded my plan to the max, 1000 viewers, many hours before the webinar. But when the webinar started and people started to complain I realised that, there was a bug and I was not upgraded. I asked for emergency help in the chat, took them 30 min to answer and were not able to help. Trying to save the webinar, I changed my plan many, my credit card got charged but the system did not work. I finished the webinar with 300 viewers and 700 angry ones that were not able to enter the webinar.
I asked for an explanation and my money back in the chat. With a conversation that took more than a month, with different people, all asking the same questions over and over, without checking what has happened till they took over. The explanation was the same as well, such as "you can't have more people than your subscription" "you should upgrade to have more capacity".
After 14 days the "manager" started talking to me which was even worse than the rest, she repeated all that the others said. Never accepted to do a refund of course. She offered me 1 free month while the previous person had offered me 2 months, and I hadn't accepted.

Vorteile:

The software is user friendly and it's easy to learn.

Nachteile:

There are some crucial bugs in the software. - As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished. - Issues and bugs with uploading cover image. - Issues with statistical analysis. Not all my webinars show the numbers. - changing plan of the subscription might get blocked somehow, and you need help to resolve it.

Simple Webinars

Kommentare: Although I purchased it years ago I only recently in the past 2 years or so began to use regularly because of the automation feature it became the most cost effective way for me to grow my list with the registration feature.

Vorteile:

I purchased WN when it first came on the scene, when Webinar Jam was the leader - before Zoom or Belive - so it an economical purchase for my company.Best feature us the cost. I also like the automation features with the email reminders.

Nachteile:

I would love for WN to make it possible to for the viewers to interact without having to be brought onto the screen.

It's "stupid simple" to use!

Kommentare: We use W/N for two things:
1. To present free webinars; these are a key component of our marketing program, allowing us to build awareness for our firm, position us as subject matter experts and generate sales leads.
2. To present paid online workshops; events that take place over a 3-week period, with participants logging in intermittently
W/N has been great for both!

Vorteile:

Setting up and getting going could truly not be any easier or any faster. They've made it really easy.

Nachteile:

There are two issues, though neither are really big problems: 1. When doing a paid online event, it would be nice to have different ticket pricing levels (e.g. early bird discounts, etc.). 2. A webinar has to be viewed and listened to through a participants computer/phone. Every once in a while, someone will want to "call in" and that option does not exist.

Webinar Ninja: The Webinar Software that Costs You Money

Kommentare: If I didn't purchase this software on a one-time purchase sale, I would have switched WAY faster. Please, spend just a little more and find an alternative to this dysfunctional and unhelpful webinar software.

Vorteile:

The chat feature is more fun that other similar products I've used.

Nachteile:

While the interface and functionality are definitely lacking, the real coup de grace for this webinar software is that they are constantly losing your replays. And since the post-webinar email sequences are based on the correct processing of a replay, these emails never actually go out, costing you potentially $1,000s in sales. Additionally, when you try to reach out to support, they often take over a day to find and process your replay manually, which is often too little too late.

Motivated creators

Kommentare: Easy to create/schedule and push out notifications for webinars. Very easy to use as the presenter and you can have someone take temporary stage with you.

Vorteile:

I love the creativity and customer service of the Webinar Ninja creators. They also hold frequent webinars to help push out their new fixes/add-ins. Very helpful.

Nachteile:

Would like ease of use with multiple hosts. Sometimes you want a co-host to be on screen at the same time...I believe that isn't possible at this time. (looking into it)

The best value and continually improving

Kommentare: I had used a number of other solutions before WebinarNinja. It was the best I found for the price and features.

Vorteile:

WebinarNinja offers overall ease-of-use and is more affordable than other platforms.

Nachteile:

There is not an option to delete test webinars though this is a planned update in 2019.

WebinarNinja: Ninja or not quite?

Kommentare: Overall WebinarNinja has been a great company to work with. I find value in their product. They have been fairly responsive to my concerns and assure me that they are looking at them for future releases.

Vorteile:

When I found this software I was looking for a browser-based webcast system. This product fits the bill. I like that fact that they are constantly working on improving the product, and it has come a long way. I like the versatility in the options for different types of webinars.

Nachteile:

The biggest con for me is that in previous versions I was able to embed Vimeo videos in the automated webinars, with the newer versions I am limited to YouTube-hosted videos or the videos of webinars recorded by WebinarNinja. I do not like hosting my videos on YouTube. The other main issue is that I have had many scammers registering for my webinars, repeatedly with no way to eliminate that problem.

Going in the right direction

Kommentare: I was sad to stop using Webinar Ninja as overall it met a lot of my expectations. Unfortunately I have a specific requirement for very HQ screen sharing, and this platform could not deliver that. However, for power point style broadcasts, it would be fine.

Vorteile:

Webinar Ninja support is first class with attentive and helpful responses.

Nachteile:

My requirement was for very high quality screen sharing and unfortunately it was not possible with this product.

Automations matched with style

Kommentare: Excellent customer service and variety of resource.

Vorteile:

I love that I can create beautiful stylised landing pages along with automated email reminders. The operating system is easy to use and I love the pre-planning I can do including polls and offers that I can turn on throughout my presentation.

Nachteile:

I can not create custom questions in the registration process. I deliver online training for the government and there is strict criteria for them to be eligible. Without this, I have to use a third party (Eventbrite) to manage registrations first. :( Would like if you could just hit button for recurring evergreen webinars for routine repeats (e.g. every tuesday at 10am) for a determined time frame (e.g. 10 times or until this date).

Continuing to get better as a platform

Kommentare: At first the software had issues, but with newer versions it continues to get better. There are still a few issues which keep it from being my go-to webinar platform, but I have faith that they will continue to improve it.

Vorteile:

Webinar Ninja is extremely easy to use and get setup. Their 'green room' style feature to check that things are working as they should is great. Also the way they log questions live on the webinar I would consider the best implementation of QnA of any of the platforms I have tried.

Nachteile:

At times there have been tech issues which are incredibly stressful to have when you have many people waiting to watch you go live, only to see you fighting to get the software working.

Quick and Easy

Kommentare: Webinar Ninja has been adding features throughout my time (2+ years) with them and I appreciate their communication and the fact they help me, help my clients.

Vorteile:

Integrates seamlessly with my CRM, Easy to set up and start, and support articles are comprehensive and support chat is helpful when needed. I am not tech proficient and I was able to host live webinars with ease and swiftness.

Nachteile:

Because, I rarely use technology, I don't have a list of cons. This does what I need it to do.

I wish I could use Webinar Ninja more often.

Kommentare: I was using it for something it really wasn't designed for: meetings. I'd have folks sig in as co-hosts and then hold design review meetings for landscape design projects. I had wanted to also use it to sell on-line courses on landscaping/gardening, but jumped the gun a bit in not realizing how long it would take to get a product ready for sale.

Vorteile:

Great to send out branded invites to other "co-hosts" for meetings, and really good interface if everyone is using Chrome. Easy to use, somewhat easy to link with Convert Kit.

Nachteile:

If folks were trying to use other browsers it sometimes didn't work so well. Also, it's a two-part sign in for folks having to join first and then "enter the studio".