--- description: Detaillierte Informationen über Home Care Pulse | Experience Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Home Care Pulse | Experience Management Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenzufriedenheit Software](/directory/30541/customer-satisfaction/software) > [Home Care Pulse | Experience Management](/software/191386/home-care-satisfaction-management-software) # Home Care Pulse | Experience Management Canonical: https://www.capterra.com.de/software/191386/home-care-satisfaction-management-software Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/191386/home-care-satisfaction-management-software?page=2) > Die Software für Zufriedenheitsmanagement hilft dir, die Zufriedenheit deiner Kunden und Pflegekräfte zu verbessern und zu einer herausragenden Agentur zu werden. > > Bewertung: **4.9/5** von 96 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Home Care Pulse | Experience Management? Home Care Pulse wurde für nichtmedizinische Hauspflegeagenturen entwickelt, die verstehen, dass die Erfahrung von Kunden und Pflegekräften von größter Bedeutung ist. Die Anwendung bietet Eigentümern und Büromitarbeitenden detailliertes, umsetzbares Feedback. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 96 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Home Care Pulse - **Region**: Rexburg, USA - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: 129,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Befragungs-/Umfragemanagement - Kundenerlebnis-Management - NPS-Umfragestruktur - Sentiment-Analyse - Trend-Analysen - Visuelle Analytik - Überwachung der Beschwerden ## Integrationen (11 insgesamt) - AlayaCare - AppointMate - AxisCare - HHAeXchange - KanTime - MatrixCare Home Health & Hospice - MatrixCare Private Duty - Rosemark - SwyftOps - Viewpoint Spectrum - eRSP ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) ## Alternativen 1. 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The collection of this information has enabled our company to better address our clients needs and also make changes within our company to be a better place of employment. The benchmarking against our regional competitors also adds a differentiator that has been valuable to our sales and marketing efforts. I highly recommend this to companies that prioritize customer and employee satisfaction\! > > **Nachteile**: I would prefer clients and employees to NOT be able to leave Anonymous feedback. We value everyones feedback and to be able to address any concerns directly with the client or employee is valuable. ----- ### "Excellent product, great value for the investment" — 5.0/5 > **Andy** | *10. Juni 2020* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Excellent monthly reports summarizing the client and employee scores. Easy to share all or portions of the reports with other team members. It's fantastic to have real data benchmarked against our peer agencies in our regionally and nationally. > > **Nachteile**: Can be tricky managing family members who don't want to participate in the monthly surveys. Keeping that information updated takes time and focus, and you are penalized if you have too many families or employees who opt out of the survey. > > Outstanding. The HCP team is always responsive when we have questions. Great customer service. ----- ### "Would recommend HomeCare Pulse" — 3.0/5 > **Tammy** | *7. Dezember 2019* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The software is pretty easy to use. The reporting is easy to understand. > > **Nachteile**: Sometimes you cannot put information into some of the fields within the software. Also it would be nice to have some additional options as to why we would not include clients/employees in the interview process. > > The pros of this software is that it helps us gage our client and employee satisfaction with all aspects of our business. It helps us understand if clients are happy with how they are treated with not only their caregivers but our internal office personnel as well. Clients give the interviewers of Homecare Pulse comments that can pinpoint problems and in some cases validates actions that need to be taken. With employees, Homecare pulse helps us understand what they are looking for in order to improve employee satisfaction and retention. We put programs in place internally based on comments made. I will also say that the support that you receive from Homecare Pulse is awesome. ----- ### "The most important change we made to our practice" — 5.0/5 > **Merrie** | *15. September 2021* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Our goal was to improve our clients and caregivers experience with JFS Care, Home Care Pulse delivered much more than that. It gave us insight into how changes we were making to operations, practices where actually working in real time. As an example we had started sending out small gifts with birthday cards, the following month we saw reviews from our staff commenting on what it meant to them, real time feedback\! During COVID lockdown we had started making direct calls to all our clients weekly to check in and see how they were, again real time we heard that this was important to them. > > **Nachteile**: I really di not find anything that is negative, > > Home Care Pulse has been a great asset to JFS Care, making us better each month. The customer service is always fast and friendly. ----- ### "We've Grown Together" — 5.0/5 > **Angela** | *26. Mai 2020* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Home Care Pulse captures feedback from my clients and caregivers, giving them an opportunity to say what they might not say to me. I get a monthly report showing responses to a set of questions, which enables me to identify possible concerns before they become major problems and to address needs I might not be aware of. The report are highly detailed and help us maintain compliance with quality control requirements. I like the way the company has responded to changing needs and situations. They have grown and improved the services they provide, and my company has grown as well during the time I have used the service. Recently, they have added online caregiver training, which is helpful to us. I consider Home Care Pulse an important partner of our business. > > **Nachteile**: Phone surveys tend to garner mixed results based on a particular person's attitude. Some people are by nature generous, others seem to prefer the middle range of client satisfaction scores, even if we are providing very good care. I've gotten less than positive results from clients who have received stellar service (from our point of view) and occasionally extremely low scores from a disgruntled person. These numbers bring our overall score down and jeopardize our standing as a highly-ranked in-home care company. I sometimes wish there was a way to remove "outliers" when they don't reflect the standard of care we provide. I have received the highest award given by Home Care Pulse, and have reviews pushed out to a site that should get referrals for our company, but to date we have not received any referrals. > > We use the Net Promoter Score and trend reports in our marketing, to show we are exceeding industry standards. We review the caregiver responses to make changes to our hiring practices and training procedures. We follow up, when respondents provide their name, to thank them for positive reviews or address concerns they have raised, to show them we care about their needs. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/191386/home-care-satisfaction-management-software?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/191386/home-care-satisfaction-management-software) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Strukturierte Daten