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Über Fiserv

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Erfahre mehr über Fiserv

Vorteile:

This is extremely easy to use as all it requires is an internet shortcut on the desktop.

Nachteile:

You also can't delete someone from a recurring payment plan or change the date of their payment. Finally, there are no automatic receipts for donations.

Bewertungen zu Fiserv

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,8
Kundenservice
3,2
Funktionen
3,7
Preis-Leistungs-Verhältnis
2,8

Weiterempfehlungsquote

5,2/ 10

Fiserv hat eine Gesamtbewertung von 3,6 von 5 Sternen basierend auf 30 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (30)

Royte
Royte
Spa and nails in Dominikanische Republik
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellence at the service of the merchant

5,0 vor 2 Wochen Neu

Kommentare: I would say that the experience has been gratifying, most of our friends process with the company and it has helped them as a means of establishing their businesses since they are no longer accepting credit cards and above all the payment of fees is well structured.

Vorteile:

They have a great team, Capable and intelligent, their service to the merchant is impeccable.

Nachteile:

The opportunity that this company gave my family to be able to process payments for our business, as a means of payment processing they are great

Dustin
IT Helpdesk Support Specialist in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Credit Card Payment Solution

5,0 vor 7 Jahren

Kommentare: This is a great solution to a previous credit card processing option that was being utilized.

Vorteile:

This is extremely easy to use as all it requires is an internet shortcut on the desktop. This makes it really easy for end users as all they have to do is fill in all the customer's information in the blanks and hit submit. It is easy to find previous transactions and keep track of payments. It's easy to print receipts for the customer and payments process very fast.

Nachteile:

When printers mess up it's sometimes a pain to track down a receipt to print it for the customer once the window has been closed. It's also a hassle when a password is forgotten as only an administrator can reset a user's password.

Nick
Compliance Agent in USA
Transport/Güterfrachtverkehr/Schienenverkehr, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Would not recommend to my worst enemy.

1,0 letzten Monat Neu

Kommentare: I am astounded that with this shady of business practices, that a class action hasn't been reached yet. The sales representative that helped me set up my account assured me that there were no annual fees on top of my monthly charge and interchange plus rates. The contract that i signed concurs with the notion that i did not agree to any form of annual fees, yet, i was charged two separate annual fee's. I called in to demand a refund and stated that i would dispute the charges with my financial institution if they wouldn't make things right on their end- and then take to the internet to warn everyone about their deceptive business practices. The response of the agent from the retention department was, "are you going to continue to do business with us if we reverse the charge," to which point i was honest and said absolutely not. I will not do business with a company that doesn't operate with both hands on the table. I was then told that i would not be refunded since i was cancelling my account. What a pathetic operation. Predatory, manipulative, and downright deceptive. I'm sure they get away with this with larger operations that create enough revenue so as to not notice $500-1000 in additional charges, but that was NOT the case here. DO NOT do business with Fiserv, Clover, Cardpointe, ETC.

Vorteile:

Initial contact with sales rep was enjoyable and was promised better rates than prior processor.

Nachteile:

The only pro of Fiserv lasted about 8 months until i found out i was lied to about the annual fees and total cost of services. Bait and switch. Customer service reps are outsourced and try to put you on a 3 day hold to receive support. Retention department offered to refund me the annual fee that i never agreed to if i signed that i would continue services with them. Waived that over my head to get me to stay but told me she wouldn't refund anything if i cancelled services.

Eve
Eve
Bookkeeper/IT Specialist in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Payeezy is Easy

5,0 vor 6 Jahren

Kommentare: Easy to use and will continue to use it.

Vorteile:

It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts.

Nachteile:

Sometimes the system will lag when talking to other programs.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Money Network

5,0 vor 5 Jahren

Vorteile:

I like that the payment platform has so many options. First Data has it software on so many payment platforms you wouldn't believe it unless you have seen.

Nachteile:

none at this time. This company has GREAT software and I have been with a part of their pat form since 2014

Chad
Owner in USA
Automotive, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

If I knew then what I know now

1,0 letztes Jahr

Kommentare: Fiserv and clover POS are same company
They are both equally as bad, time-consuming, rude and disparaging
Extraordinary long wait times one company will keep you on hold for an hour. The other company will keep you on hold for an hour and a half.
After four years of using their services
You find out how many better options are out there. My advice is a small business owner just don’t use Clover, or fiserv
Save yourself, a lot of money, processing fees, the four different bills you get every month and use a different company. Believe me, you won’t regret it.

Vorteile:

At the time it was available And I didn’t know any better

Nachteile:

5 1/2 years later and much more business savvy I would not recommend as a matter of fact I can’t imagine a worse business decision, one of the most costly business decisions I’ve ever made and I have an 85% profit margin

Richard
CEO in USA
Fluggesellschaften/Luftfahrt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Executive Manager

1,0 vor 5 Monaten

Kommentare: Stay away! This company does not care about you or any business owner. They placed a hold on our account because client decided to pay by wire and refunded their credit card. Fiserve placed a hold on all our client funds. We provided them all the information they asked for now they keep telling us "They" will get back to you. Its been over a month and our clients are complaining why their cards are being charged and filing disputes when there is no dispute. Its awful, this company is not able to handle the amount of business they have. And business owners pay with their reputation. Stay away is all I can say. Stay away.

Vorteile:

When we started with them the salesperson was very nice and painted a pretty picture.

Nachteile:

Holding our money hostage due to their lack of staff or care for their customers.

Tj
OWNER in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

THE WORST CUSTOMER SERVICE

1,0 vor 10 Monaten

Kommentare: THE WORST. THE ONLY WAY TO SPEAK TO AN AGENT IS TO NOT INPUT YOUR BD AFTER LISTENING TO THE LOOP FOR 10 MINUTES

Vorteile:

NOTHING, ZIP, NADA, ZERO, NAY, NIL, ZILCH

Nachteile:

THERE IS NO OPTION TO SPEAK TO AN AGENT. 41MINUTES ON HOLD

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Merchant Processing

4,0 vor 6 Jahren

Kommentare: We have been using this platform for almost a year now. We don't process a lot of credit card payments so our volume is low but when we do it is very easy to use and administer. Pulling up past transactions is very easy as well which is super helpful when there are questions on charges.

Vorteile:

Easy to use Easy to add users Easy to process payments

Nachteile:

I don't have any blaring cons to report on and I am always happy to share opportunities for improvement.

Joshua
Joshua
Guitarist & Songwriter For Artist & Publication in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Compatible to paypal

4,0 vor 6 Jahren

Kommentare: I was not impressed because of the timely manner in transaction timing.

Vorteile:

Different languages to help people that are limited.

Nachteile:

Not as fast transactions as they advertise.

Natalia
Duena in Argentinien
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ESTAFADA POR LA FISERV

3,0 letztes Jahr

Kommentare: ¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡Pesima!!!!!!!!!!!!!!!!!!

Vorteile:

Nada, fui estafada el año pasado, llamé y me dijeron que fue un error (nunca me devolvieron el dinero) y este año me volvieron a estafar

Nachteile:

fui estafada el año pasado, llamé y me dijeron que fue un error (nunca me devolvieron el dinero) y este año me volvieron a estafar

Bonnie
ceo in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Worst company to work with

1,0 letztes Jahr

Kommentare: The worst experience dealer with any processor in 30 years

Vorteile:

This is by far the worst experience I've encountered in the 30+ years in business.

Nachteile:

Te appears to be ZERO redeeming qualities.

Ryan
Account Manager in USA
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Robust payment processor with a slow customer service response time.

4,0 letztes Jahr

Kommentare: Great on the integration and operation side, slow on the customer service side.

Vorteile:

Robust and easy to navigate, set up and deploy for clients on their eCommerce sites.

Nachteile:

Their response time on customer service issues/questions can drag on and on. We have tickets open with them for months with no answers.

Ben
Treasurer in USA
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fiserv is an Ok Choice for a Mid-Size Bank

4,0 vor 2 Jahren

Kommentare: We use Fiserv as our ERP system with general ledger, loans, and deposits. The system performs adequately. It could present its information in an easier-to-use, more valuable format.

Vorteile:

It is consistent in the way it works and the information is presented across modules. They do provide pretty good customer service.

Nachteile:

There isn't enough trend data presented graphically. It needs a business intelligence and visualization capability. Nearly everything you want to do with the software that is not exactly day-to-day processing requires additional charges which aren't insignificant.

LISA
Digital Channel Project Coordinator in USA
Bankwesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Antiquated Phone Banking options - Maxxar

3,0 vor 4 Jahren

Kommentare: Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't be looking in to this specific product, however, the lack in support has also been discouraging. Make sure to do your research on products and get references if possible.

Vorteile:

The Maxxar software for phone banking is very basic. It makes it easy for the end user to use as there are not many different options to confuse users. Often our user base for this software is not as tech savvy as others, which draws them to utilize this option.

Nachteile:

The Maxxar software that we use is antiquated. There are no fancy features, no voice options, and no potential for this software to be updated. We have had issues with the service being disrupted many of times which results in us having to reset our server to get it to work again. It seems that since there are newer technologies available for this type of software, this product has gone to the wayside.

Miguel
Owner in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Credit card processing

5,0 vor 2 Jahren

Vorteile:

Is a big company with great produts and services

Nachteile:

Waiting time is occasions to support take

Kelsey
Trainer in USA
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great system

4,0 vor 4 Jahren

Kommentare: Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features.

Vorteile:

It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and back office staff. For myself, I can easily create screens and edit existing screens without it being too difficult.

Nachteile:

The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implement difficult. For somethings in the system it is a one or none where you either give all access or no access.

Russell
Principal in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sneaky extra charges

4,0 vor 3 Jahren

Kommentare: When I finally gave up on this service due to glitches and increasing fees and went to a more reliable service with lower fees I was hit with a $110 Closure fee! When I started this service several years ago, I had specifically asked if there was a fee to leave the service and was told that there was no such fee.

Vorteile:

It usually worked ok but the connection was poor.

Nachteile:

Poor connection. To receive payments I had to stand outside my practice with the merchant terminal held above my head!

Adrian
Owner in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Worst Company ever

1,0 vor 2 Jahren

Kommentare: Terrible,I suffered a $2500 loss one day over 2 Terminals,they offered zero monetary compensation,I called no less that 40 times

Vorteile:

Nothing,the whole experience was frustrating

Nachteile:

Unstable platform,no support,you get put on hold for hours to a call centre in the Phillipines

Morgan
Accounts Payable in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software for taking credit card payments. Super easy to use.

5,0 vor 7 Jahren

Vorteile:

I like how simple the program is. Its as easy as filling in all the customer's information in the blanks and hitting submit. Its great way for our service techs to collect over the phone. I also like how easy it is to find past transactions; you will never lose track of payments. Our customers really like the email receipt function. They know almost instantly that they were charged the correct amount.

Nachteile:

DO NOT FORGET YOUR PASSWORD. You will get locked out of the system, and if you are not an administrator you cannot reset it. It is a great security feature, but make sure you have your password memorized, and write it down after the program has you change it every few months.

mandy
operations support specalist in USA
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Payeezy

5,0 vor 5 Jahren

Vorteile:

This software is userfriendly and easy to navigate. Use this daily to locate charges.

Nachteile:

I have locked myself out of the software before and waited hours to get a representative on the line to reset my password. There has got to be a better way to get a hold of someone.

DANIEL
OWNER / SALES AGENT in USA
Versicherung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TOO EXPENSIVE

4,0 vor 5 Jahren

Kommentare: WHEN I OPENED MY AGENCY I TOOK WHAT EVER THE BANK TOLD ME TO TAKE, I LATER REALIZED THEY WERE CHARGING ME AN INSANE AMOUNT OF FEES AND TO CANCEL SERVICES THERE WAS A LINE IN THE CONTRACT THAT SAID I WOULD HAVE A CANCEL FEE OF 5K. YEAH, THAT ANGERED ME. I AM GLAD THAT IS FAR BEHIND ME.

Vorteile:

IT WAS DIRECT FROM THE BANK, SO ANY DISPUTED CHARGES WOULD BE HANDLED BY THE BANK. AND IT TAKES PRETTY MUCH EVERY CREDIT CARD TYPE. ALSO PRINTED THE RECEIPTS FROM THE MACHINE AND WAS CONNECTED WIRELESS., EXCEPT POWER CORD.

Nachteile:

FIRST DATA WAS VERY EXPENSIVE AND IN REALITY FOR A NEW BUSINESS NOT A GOOD PURCHASE WHEN YOU HAVE TO USE YOUR NEW COMPANIES MONEY WISELY.

Jodie
CEO in USA
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Decent software, bad price.

3,0 vor 8 Jahren

Vorteile:

Simple to understand and utilize. Not too glitchy, seems to be well programmed. Does what it's supposed to.

Nachteile:

I haven't been very impressed with the price. There's also no flexibility with the lease, and the cost seems excessive. Will probably switch companies as soon as our lease has expired.

Cana
Accountant in USA
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pros and Cons

3,0 vor 6 Jahren

Vorteile:

I like Payeezy because it allows you to be paid easily! Rarely are there issues with cards being declined.

Nachteile:

On the other hand, the system does not store the encrypted information in a way that we can set up new donations or charge another donation if requested. New donations are POS, which means we can only change the amount of the recurring donations. Anything new has to be added to the original donation; otherwise, a customer must give their CC info each time.

Jon
Sales in USA
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Lower cost payment processing

4,0 vor 6 Jahren

Vorteile:

Integrates well with Shopify and can result in lower transaction fees. Lots of options for customization and fine tuning.

Nachteile:

Super difficult to navigate the interface and make changes. Still haven't been able to figure out how to change our business name on statements.