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Über Tekmetric

Eine All-in-one-Werkstattmanagementsoftware mit Sicherheit auf Unternehmensebene.

Erfahre mehr über Tekmetric

Vorteile:

Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world.

Nachteile:

RO Board gets messy fast and you can't do a quick counter sale.

Bewertungen zu Tekmetric

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,2/ 10

Tekmetric hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 100 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (100)

Russ
Russ
Owner in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Regular updates

5,0 vor 4 Jahren

Kommentare: Responsive. I can get help when I need it and get attention to a requested change.

Vorteile:

TekMetric offers most everything we need but is responsive to requested improvements and upgrades. With every other software application we have used we are bound by the system architecture to make needed or desired changes. We haven't run into similar limitations with TekMetric. They are always improving and listening.

Nachteile:

Reporting is good but it could be improved with additional access to information.

Antwort von Tekmetric

vor 4 Jahren

Hey Russ! Thanks for taking the time to review Tekmetric. We are glad to hear that feel your voice is being heard by our team as it is our overall goal to provide the best user experience possible and a big part of that is listening to our customers. In regards to reporting I would like to learn more about the limitations you are having and am happy to help you navigate the reports and find the best way to help utilize them to effectively run your shop. Please feel free to get in touch with our Customer Success team at 832-930-9400, option 2.

Joe
General Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The Best Shop Management System - Hands Down

5,0 vor 2 Jahren

Kommentare: With the implementation of Tekmetric we have seen a dramatic increase in business and positive feedback from customers. We can easily access previous inspections and work done to guide a customer through the "what is next" process.

Vorteile:

What better system to use than one designed by a shop owner! Tekmetric offers a complete shop management system including DVIs, two way texting with customers, online payment options, and multiple integrations with part suppliers and other vendors to make this system shine! It eliminates the need for any paperwork -- all techs have tablets to access their WIPs. Tekmetric offers a feature request board for all users to offer suggestions and to vote on items they would like see added to the platform. Tekmetric actually uses that feedback to implement regular updates to the program (at no additional charge). They actually listen to their customers. Our customers love the Technology and the use of email and text messaging to relay information about the repair, inspection results, estimates and invoices. This technology has set us apart from other service centers in our market.

Nachteile:

The ability to send and receive images in the texting system.

Antwort von Tekmetric

vor 2 Jahren

Hey Joe! Thank you for the fantastic review. We love to hear that your shop is seeing success after implementing Tekmetric and not only your team is finding the program beneficial but so are your customers. That is wonderful to hear! Also, I just wanted to make sure that you saw with our latest release that you can now send pictures via text message. If you have any problems access this please contact our team at 832-930-9400 and they can help!

Carlos
President in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Complicated to use it

3,0 vor 11 Monaten

Kommentare: it was more difficult to learn to use than my previous program. it has some great features, but I feel I should have evaluated it better before. the problem is that you don't know how the program will work for you until you use it for a while.
I wish I had tried it for a month before transferring my database.

Vorteile:

Ease of DVI, shows declined work on the final invoice and keeps track of declined work.

Nachteile:

Cannot create an estimate without assigning it a permanent RO number.

Scott
Owner in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tekmetric use

5,0 vor 4 Monaten

Kommentare: We have been using Tekmetric for about 5 years and it has been easy to learn and use.

Vorteile:

Ease of use. Very easy to use, the system in very intuitive.

Nachteile:

If we lose internet connection we are down and then all of our systems are down. We have a backup internet connection

Chris
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The shop management system you wish you had.

5,0 vor 4 Jahren

Vorteile:

Easy to set up, Great all in one package

Nachteile:

I don't have any concerns or issues with the software because they are constantly rolling out new updates and features.

Antwort von Tekmetric

vor 3 Jahren

Hey Chris! Thanks for taking the time to review Tekmetric. Feedback from shop owners like you is always appreciated because you have been the ones to see the advancement of the software. We are thrilled to see you are still loving the software after all this time and it keeps getting better for you and your team with each release.

JARRET
OWNER in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Not actually faster

3,0 letztes Jahr

Kommentare: Switched from Mitchell1 to do estimates faster. After 2 1/2 months of learning, we switched back. ITS JUST SLOWER. Sorry, but everything takes a million mouse clicks (a mouse is child simple. a keyboard will always be faster). The labor guide lie was too much. Everybody in front of shop felt like the program was still in beta. we were the testers (they wanted us to fill in their labor guide for them), and it wasnt getting fixed quickly. In the end, we switched back, and within two hours, everybody was telling me it was faster writing estimates in mitchell.

Vorteile:

Texting inspections to customers was a great feature. the job board was almost usable to replace our shopfix whiteboard system. The tech support was full of great people who just couldnt fix issues with the software. The fleet billing is much better than mitchell. It was a little better for the owner. the reports are better, but still have to custom calculate to get what i want. the "customizable" report they said would be so great, didnt include all the data i needed.

Nachteile:

The labor guide was a falsehood. it is so full of holes it is unuseable. I was told by tech support to use mitchells labor guide for $180/mo. Multiple screens running was not actually useful because if you look up parts in one tab and switch to another, the parts tab crashes. The main summary report had lots of very important things missing. The invoice bottom line was obscure. Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line bigger or colored. The schedule was crazy complicated. We just click and drag appointments to change techs. Tekmetric wants you to click (everything is 3 or more clicks) edit a few times, change color, then go in and change tech, and it STILL would not reassign the tech on the job. We just double click an appointment to start an order. Teckmetric you have to clik multiple lines, and then hope you copied your schedule notes, cause they dont cary over. Also be prepared to get email/passwords for every employee, and they will control their info, not you. This makes no sense.

Mande
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TekMetric is well on its way to becoming the industry's best shop management system available.

5,0 vor 4 Jahren

Vorteile:

Everything about TekMetric is gold standard. Their team is diligent in addressing any concerns, issues, bugs or upgrades and always do so in an efficient and kind manner.

Nachteile:

The only complaint I had about Tekmetric has now been resolved and that was their labor time guide. They have since made upgrades and changes and this is no longer an issue for us.

Antwort von Tekmetric

vor 3 Jahren

Hey Mande! Thanks for reviewing Tekmetric. We are happy to hear that you and your team are benefiting from the software and the rollout of the new labor guide. Additionally, many shop owners like you have stated how much they enjoy Tekmetric being cloud based because it allows them to spend more time at home and less time at the shop. We are happy to see that Tekmetric is helping you and your team! Thanks again for taking the time to review Tekmetric.

Michael
Business Owner in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tekmetric for high volume auto repair shop

5,0 letztes Jahr

Vorteile:

Easy to customize. Quick for estimating.

Nachteile:

Communication tools to customers and within the shop need upgrading.

Zach
Assistant Service Manager in USA
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

So much better than Mitchell

5,0 vor 3 Monaten

Vorteile:

Using TekMetric after years of [sensitive content hidden] makes it feel like I'm living in the space age. I love how everything integrates so seamlessly, especially the parts catalogs. Saves me tons of time when I'm estimating repairs.

Nachteile:

The app leaves quite a bit to be desired in its current state, but being able to utilize TekMetric as a mobile website leaves it largely irrelevant.

Dori
Service advisor in USA
Automotive, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shop management essential

4,0 vor 2 Jahren

Vorteile:

This program makes scheduling , billing, technicians workload, and progress a breeze. The text invoice feature helps the business as well as vehicle owner.

Nachteile:

The program crashes more then others that I have used. It also loses communications with parts houses often.

Jimmy
President in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tekmetric

5,0 vor 2 Jahren

Kommentare: We transitioned to Tekmetric in 2019 from RO Writer, and it has been an incredible improvement in every way. Without it, we would struggle to complete the work we do each week.

Vorteile:

Ease of use and connectivity with other tools.

Nachteile:

We would like to be able to split jobs between techs when two techs work on the same job.

COREY
owner in USA
Automotive, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Used for about 6 months

4,0 letztes Jahr

Vorteile:

what i liked most about tekmetric is a place to make estimates and invoices keeps track of sales

Nachteile:

Found hard to navigate. implementation was not full satisfied

Andrew
General Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Honest

5,0 vor 3 Jahren

Kommentare: I have had a good experience so far, the support team is good and knowledgeable, and quick to solve problems

Vorteile:

I like how it is easy to use and learn, I love the TIme clock features for the techs we love having them clock in and out at the start and end of the day, it is also nice to have a time clock for each job, this prevents loss of time throughout the day. The information you get from the home screen is great, a service writer can look at the home page and know what's going on, where the vehicle is at without asking the tech or opening the RO.

Nachteile:

I don't like how invoices are sent via email to customers, they are sent in a shrunk-down version, the customer needs to hit drop-down arrows or hit print in the right-hand corner to view the descriptions it is confusing and a pain I've had customers call and complain that they cant see the work we down. I don't like how there is no date box for State inspections, this piece of information is vital to shops that have state inspections, and our marketing companies need to be able to see these upcoming dates and send out reminders this is a huge loss leader and I hope they fix it soon. STOP UPDATING SOFTWARE IN THE MIDDLE OR ON SUNDAYS, DO YOUR UPDATES ON FRIDAY NIGHTS, let the Saturday shops be the genie pigs, having the software crash Monday morning or during the week is not fun.

Zach
Service Advisor in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simplified

5,0 vor 4 Jahren

Kommentare: Time and ease! This program has simplified the total process helping service writers get jobs done for our customers.

Vorteile:

This software makes my work life easier. There are less clicks to get what you need done, which is a HUGE timesaver. The information pulled from the VIN is helpful, also all of the service info for this specific vehicle, fluid types and quantities, filters and their part numbers, even service bulletins available. I have found that this system helps me keep track of the total process of customers and their vehicle repairs, and the option to send repair estimates to customers allowing them to review and approve from there home or office. Coming from the dealership and using different software, I believe Tekmetric is the best one yet!

Nachteile:

The ONLY thing I would like to see is the ability to build a quick estimate for our customers that call on the phone and they are looking for a quick estimate.

Antwort von Tekmetric

vor 3 Jahren

Hey Zach! Thanks for reviewing Tekmetric. We are thrilled to hear that you love some of our vehicle specific info in the gray sidebar. Our goal in building that was to put everything you need at your fingertips and it looks like it is doing the trick! Regarding quick quotes, this is something we have steered away from because it can cause lost leads. The way we look at it if you are going to take the time to build the quote, atleast get the customer name and phone number so you have a way to follow up on the quote. However, as I am sure you are aware, you can also up-vote this on our Feature Request Board because that is what drives development at Tekmetric. Thanks again for taking the time to review Tekmetric!

Georgina
Automotive Tech In Training in USA
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Tekmetric is the best app all around!

5,0 vor 3 Jahren

Kommentare: Its always been very easy to learn and to use.

Vorteile:

I can easily track my hours worked, jobs I have worked and it is so easy to clock in/out! I also love how easy it is to look up vehicle history, to input a new customer or search for an existing customer as well as tracking inventory and inspections and I really love the ability to take photos during inspections because it's proof you can show to the customer building report with them and earning their trust.

Nachteile:

There is nothing I dislike about Tekmetric.

Antwort von Tekmetric

vor 3 Jahren

Hey Georgina, thank you for sharing your enthusiasm around Tekmetric. It is our goal to allow shops to provide transparency to their customers similar to how we try to be transparent with our partners. We are thrilled to hear you are finding the value with Tekmetric!

sean
service advisor in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great easy system for use for auto repair shop

5,0 vor 3 Jahren

Kommentare: Great easy system for use for auto repair shop. Just a solid system

Vorteile:

easy, non computer people can use. Our technicians use it very easily

Nachteile:

Not much. maybe parts could be have some more time spent on to work out bugs. We have parts manager that would be able to give better insight

Antwort von Tekmetric

vor 3 Jahren

Hey Sean! Thanks for taking the time to review Tekmetric. We are excited to hear that the ease of use is providing benefits to your team. We would also be more than happy to hear more about the requirements needed from your Parts Manager to make this piece more simplified. Please have him give us a call at 832-930-9400

Michael
ceo in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great shop managment system!

5,0 vor 4 Jahren

Kommentare: had some issues switching from ro writer to tekmetrics but team was very helpful and the issues were taken care of. support team is very helpful

Vorteile:

built in digital courtesy inspections are great. very easy to use system. our customers love the text messaging feature and approvals right from there phone

Nachteile:

appointments should change color to indicate customer is here and repair order has been started

Antwort von Tekmetric

vor 4 Jahren

Hey Michael! Thanks for reviewing Tekmetric. We are happy to hear that you are finding benefits from the built in DVIs feature and are finding it easy to use as that is one of the easiest ways to increase your shop's ARO. Regarding the appointment calendar, we can understand why you would have a need for the appointments to change color automatically but we do have shops that manually update the colors on the calendar at this time. However, please rest assured that we will make sure it is on our Feature Request Board for review by our product team. Thank you again for taking the time to review Tekmetric!

Tracy
Service Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product with Wonderful Features

5,0 vor 4 Jahren

Kommentare: Whenever we have an issue, it is critical to have an issue addressed. The Customer Service team with Tekmetric has been outstanding. The respond quickly and are very transparent.

Vorteile:

The ease of use and set up of the product is great.

Nachteile:

The reporting process is a bit of an issue. Primarily due to the way we run our offices. The product works well and provides well for our needs.

Antwort von Tekmetric

vor 4 Jahren

Hey Tracy! Thank you for reviewing Tekmetric. We are happy to hear that the system is easy to use for you and your team as that is how we designed it so you could spend more time helping your customers and running your shop more efficiently instead of spending more time writing repair orders. Also, our Customer Success team can take a look at reporting with you if you give us at call at 832-930-9400, option 2. Our team can review how you run your shop and identify the best way to use the reports to get the information you need. Thank you again for taking the time reviewing Tekmetric!

Montey
Franchisee in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Tekmetric Review

5,0 vor 4 Jahren

Kommentare: Wonderful.

Vorteile:

The software is very to use. So easy that at first it can be difficult to navigate due to over thinking it. Many options available that can be utilized to ensure your business if running efficiently and effectively.

Nachteile:

Doesn't have an algorithm to assist with scheduling and dispatching tickets that can be utilized daily to achieve the shop efficiency.

Antwort von Tekmetric

vor 4 Jahren

Hey Montey! Thank you for taking the time to review Tekmetric. We are glad to hear the ease of use has allowed your shop to run more efficiently. That is the entire goal of Tekmetric, do help shops increase efficiency and make more money! Regarding dispatching of tickets, have you taken a look at our Tech Board? Most shops are utilizing this tool for dispatching works to their technicians based upon their assigned, completed, and available work hours. If you would like some assistance on best practices please feel free to reach out to our Customer Success team at 832-930-9400, option 2.

Darrell
Automotive Technician in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Finally software that works

5,0 vor 4 Jahren

Kommentare: Great!

Vorteile:

Being at multiple dealerships using different softwares, I really like Tekmetric for ease of use and being able to build great invoices for the customer. I love being able to create our own inspections and being able to load PDFs and photos of ease

Nachteile:

The one downfall I wish we had on this software was able to annotate PDF files along with an actual mobile app. Right now I have it saved as a web app but it doesn't tailor to a phone browser that great. Also if using it on say a windows style tablet you cant directly take a photo of something when hitting the photo button. You would need to take a photo with the device camera then save it then load it. On iOS it goes straight to the camera app

Mark
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

General use

5,0 vor 6 Jahren

Kommentare: The overall system has been a great improvement from where we used to be. The ease in which it works for us helps with speed and information to our customers. In the long run they get informed when the car is ready and if they need to have extra items done. We do not use the system to its full capacity but what we do use is great.

Vorteile:

I found that transitioning from another program to Tekmetric was fairly seamless and the help when we need it is Always available and very helpful. To add and remove items has got easier as the new additions come into play.

Nachteile:

Earlier when it was growing we needed things and had to wait until they had an update or suggestion. Some items we are still waiting on but most have been addressed. The calendar is a big item for us and we would like for it incorporate staff info or notes.

Jesse
Professor in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome software

5,0 vor 3 Jahren

Vorteile:

Great support. Free for educational use.

Nachteile:

Parts Sales does not exist. Cannot create an estimate without adding vehicle or customer.

Antwort von Tekmetric

vor 3 Jahren

Hey Jesse! Thanks for taking the time to review Tekmetric, we are happy to support educational programs that are helping mold our future leaders in the automotive industry! Regarding your concern with the ability to have countersales. I want to reassure you that this is something that our product team is aware of and is actively researching. Thanks again for reviewing Tekmetric!

Satish
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Tekmetric Usage Review

5,0 vor 6 Jahren

Kommentare: We are using the Tekmetric platform to integrate parts ordering, technician tracking, reports generation for shop metrics, marketing to our client base, invoicing for products and services offered, and management in payroll tabulating.

Vorteile:

Tekmetric's speed! By and far, the Tekmetric SMS is THE fastest software that we have used. Moreover, the platform is robust! The technology team behind the software are engaging, easy to reach, maintain a user's group on social media, and participate in many industry-leading seminars and exhibitions. The need for cloud-based software with driven management was long overdue. Tekmetric's principals hailed from the automotive service industry. Other offerings have management from corporate America; far-detached from the automotive ecosystem.

Nachteile:

The software should have been released 10 years ago lol!

Rickie
Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Tekmetric Is an amazing tool for repair shops

5,0 vor 4 Jahren

Vorteile:

The ability to connect with customers thru email or text messages , even customer comment on it .

Nachteile:

have not found anything i dont like about the system

Antwort von Tekmetric

vor 4 Jahren

Hey Rickie! We love to hear that you are enjoying the Tekmessage feature to communicate with your customers. Thank you for taking the time to review Tekmetric!

vincent
owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Works great looks good & the digital inspections work good cust love it.

5,0 vor 5 Jahren

Kommentare: I like it so far,

Vorteile:

New updated look DVI is good they keep improving the software with updates & new fetures,help line is good

Nachteile:

Doesnt have texting back & forth to cust,could use more admin functions & ability, Web base if it goes down your down no way to keep it going

Antwort von Tekmetric

vor 4 Jahren

Vincent, thank you! We love to hear that you AND your customers are enjoying Tekmetric's features. We'll continue to improve and provide for your shop.