Teladoc Health Erfahrungen

My Doc Uses Teladoc

Kommentare: No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors

Vorteile:

I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.

Nachteile:

No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.

Super Convenient

Kommentare: I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.

Vorteile:

My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.

Nachteile:

The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.

Useless Garbage

Kommentare: I tried getting an excuse note (something they say they do) and:
- spent one full day trying to use their phone appointments (which did not work,)
- finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note,
- spent another full day making video appointments, only to have them canceled with no explanation
- then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so) Honorable Mentions:
- Downloading their useless app
- Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't
- The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it.
- Generally wasting two days of my life on a non-functional software

Vorteile:

Absolutely nothing. Not a single redeeming quality.

Nachteile:

- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation - The phone call appointments just don't work if you have an iPhone apparently - The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info) - Customer service will pretend to try to help you but they're incapable of solving anything - One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired) - All around waste of time and resources; go literally anywhere else.

Fast. Easy. Reliable.

Vorteile:

Ability to use it via the app or the website. Saves time, hassle, fuel, prevents spread of infection to others.

Nachteile:

Nothing I've noticed yet to complain about.

Poor service, poor communication, no access to my provider, unsolicited appointment cancellations

Kommentare: An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service.
This app is awful, as is the administration of it.

Vorteile:

This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.

Nachteile:

The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.

Almost killed me

Kommentare: I used Teladoc on [SENSITIVE CONTENT] because I was experiencing sharp and unbearable pain in my stomach. The doctor, (name withheld at this time) diagnosed me with a stomach flu. I told him that this DID NOT FEEL LIKE A STOMACH FLU several times, and even told him it felt like bad food poisoning. he told me that it did not sound like food poisoning and it was a stomach bug that would last 72 hours. He told me to get bed rest, take some meds he prescribed for nausea, and if it didn't get better in 72 hours to go to the ER. 24 hours later I couldn't walk. My family carried me to the car and rushed me to the ER where they told me I was hours from dying. My appendix had ruptured and I was in septic shock. I was left with a baseball sized hole in my stomach. I was in the hospital for almost 2 weeks. I've had two surgeries now because of this, and a third scheduled for about a week from now. All of this because of a LAZY doctor who was more concerned with the number of patients he sees in a day rather than the quality of care he performed. My surgeon said that if I would have come in a day earlier, I would have had a two inch incision and been out of the hospital in a day. I am FURIOUS with this doctor and Teladoc... who refuses to fix the situation or even talk to me.

Vorteile:

I THOUGHT this would be a viable option for healthcare

Nachteile:

Lazy diagnosis, in a hurry to get to the next call, not asking questions, and NOT LISTENING to what I was telling him about what I was feeling.

Awful app

Kommentare: They terminated my account for no reason. They didn't give me a reason why. I haven't scheduled an appointment with anyone in like a month but now that I want to I can't they kicked me out. I will never recommend this trash can app to anyone ever again. They can suck it.

Vorteile:

It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros.

Nachteile:

The app misfuctions a lot. It doesn't save your info so you always have to log in even if your insurance is paying for it sometimes they reject your insurance card for no reason the app messes up on both the doctor's side and yours

Terrible Service

Kommentare: Terrible service for online physician. The physician I was matched with was a surgeon and I was calling about a nasal infection. They never called me back and they cancelled the appointment without calling me.

Vorteile:

No pros. Nothing good to say about the software.

Nachteile:

Can not message back if you have a problem online. Appointment was cancelled stating that they could not contact me, but I never received a phone call. You are charged immediately many hours before the call.

"go see a doctor"

Kommentare: i was hoping for some more information beyond go see a doctor then getting hung up on, i thought this could be an alternative to emergency room but it what just a smaller waste of my time

Vorteile:

the software worked at about 50%, i really wasnt worried about the software when i was having pains

Nachteile:

they said they tried to rech me via text 3 times but that was not true at all as the appointment was for 10am and thats exactly when they sent the text

No WAY I would recommend this service or company.

Kommentare: Horrible. It seems great at first but there is no follow through with Teledoc. They do nothing other than set appointments and try to cancel them after making patients wait for days.

Vorteile:

None, it appears to be easy but that is just a facade.

Nachteile:

The company cancels appointments and blows off customers regularly. They don't even do what the doctors agree to IF the 'visit' takes place. It is a total sham.

Teladoc Review

Vorteile:

Teladoc was a benefit of my insurance plan. I used it a couple times when I had a sinus infection and bladder infection. It was nice to be able to see the doctor without having to go to the doctor, and the copay was also less for Teledoc. The doctors asked me questions about my symptoms and were able to diagnose my problems over the phone.

Nachteile:

I don't really enjoy talking on the phone. However, I felt sick enough that I needed to see a doctor, so I went ahead and made the calls.

Saved the 1 or 2 hour trip to a Dr's office - Prescription for 5yr old

Kommentare: Excellent, convenient, professional

Vorteile:

Was able to secure appointment and actually meet the doctor within 10 to 15 minutes. Dr. Diagnosed my 5 yr old and issued a prescription for pickup

Nachteile:

None No issues. Filled out a form and posted pictures 8 min Appointment scheduled waited 12 minutes for Dr. Doctor met with us for about 8 minutes and issued a prescription.

Teledoc

Kommentare: Overall, I would highly recommend teledoc to others. It is a fast and easy way to speak with a doctor and to get treated.

Vorteile:

I love how quickly I am able to get medication prescribed to me without making an appointment at an office and taking the time to wait and see someone. Teledoc always is a quick process

Nachteile:

I really do not have anything negative to say about teledoc. Every time I have used this application I have been happy.

Easiest and most efficient medical care

Kommentare: It was very easy to use! I am a working mom and don’t always make time to take care of my needs. I was able to do this on my lunch break and have my prescriptions ready to pick up on my way home! The physician explained everything so well! I felt like I got more explanation than I have got at my last in person visits! This was so easy and the response times were so fast! My issue wasn’t urgent but they treated it like it was!

Vorteile:

It is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend to anyone!

Nachteile:

I have found no negatives with this service!

Worth a try to save time

Kommentare: Very favorable in fairness now, one time where tech can save time when used correctly and efficently

Vorteile:

Saves the hassle of making an appointment, travelling to Dr office, time wasted sitting on the paper sheet for up to an hour (not uncommon if Dr is busy ** despite having an appointment), gets to the point and get a 10 minute visit over in ten minutes , rather than 1 hr & 10 minutes

Nachteile:

The video connection can be a bit IFFY on occasion and takes a few minutes to set up with the provider

Awful system for the patient experience

Vorteile:

The ONLY pro I have for the technology is the clinicians available.

Nachteile:

Everything else-- login is a nightmare, customer service, there isn't two way messaging, the lack of customizability, the length appointment scheduling for patients

worst process I've ever seen.

Kommentare: terrible.

Vorteile:

absolutely nothing, if you want shit service this is the place to go.

Nachteile:

don't use, waste of time, you can wait a week and not get a single update on your requests. speak to a doctor immediately is a lie.

Horrible!!!

Kommentare: OMG! So horrible, I am actually telling people not to use it. It was a bad experience and horrible Doctors.

Vorteile:

I hated everything about this. First, I couldn't schedule my son as a dependent. It turns out you have to logout to update. Then the Doctor was extremely rude and condescending. I would much rather use Baycare or my local urgent care instead of this company.

Nachteile:

Everything. Doctor was rude and set up was horrible. You have to log out each time to update. Overall, this was a waste of my time. I probably would have dealt with it, if the Doctor was pleasant.

Terrible - Everything about this platform is terrible

Kommentare: Horrible. Never ever use this platform

Vorteile:

Nothing, absolutely nothing. I will never ever use this platform again.

Nachteile:

The doctor accused me of calling in for prescription drugs. Never listened to me, proceeded to tell me about her 35 yrs of experience. I then called customer service to report the doctor and she did absolutely nothing. She was condescending and I later found out she never actually submitted my feedback. I ended up going to my GP in person and found out I had walking pneumonia. Funny how that came full circle.

Terrible and Useless Service

Kommentare: Terrible and useless service. Was lied to by the Dr and told no one was allowed to prescribe medicine for my condition until testing was complete but that same morning after consulting elsewhere was prescribed the medicine i needed within an hour. I even told him I had been through this issue before in the past and had been prescribed the medicine needed. Requested a refund and was refused so wasted money. Call on doc helped me with what i actually needed instead.

Vorteile:

The first customer service rep I spoke to was very kind and understanding

Nachteile:

Everything, pricier than other services and does not even help and will lie to you.

Easy & Efficient

Kommentare: Overall, this is a great solution for busy people who need to treat minor health concerns quickly.

Vorteile:

It is very easy to create an account and be seen for minor health concerns. This was a huge time saver and Teladoc allowed me to get healthier, faster.

Nachteile:

I do not have any cons to report about this software. I look forward to using this as much as I can in place of my regular doctor.

I waited for 3 days without an appointment during COVID-19

Kommentare: worst company ever.

Vorteile:

None. I didn't like this software. It was awful

Nachteile:

I had to wait for 3 days for them to even contact me. Then they asked me if I still wanted to be on a waiting list. I couldn't get any doctor to see me so this was my best chance of getting my COVID symptoms evaluated, but turns out they ddidn't have time to see me either

SCAM - You can pay for no service

Kommentare: Aweufl experience, I usually never give reviews but I really feel scammed. Paid $75 for literally nothing. I now have to pay for another visit.

Vorteile:

The product is easy to use but the service is bad

Nachteile:

I basically paid $75 for " Unfortunately, this would need an in-person appointment that you have to pay for separately" Waste of time and Money. And non-refundable after a call with the customer service

Terrible Customer Service

Kommentare: Terrible. Inefficient. Over billing company.

Vorteile:

Customer service can not verify members. Collect payment on $0 accounts.

Nachteile:

Liked nothing, poor customer service. Over bills customer.

Hi way Robbery

Kommentare: When I contacted them about the issue they told me to go to urgent care.

Vorteile:

Nothing they stole 75 dollars from me. Prescribed otc cough medicine for sinus infection. When I called to complain I was told to go to urgent care.

Nachteile:

They diagnosed me with upper respiratory infection then prescribed me otc cough syrup. Complete waist of money. Avoid these guys at all cost.