Sendcloud Erfahrungen

Früher gut inzwischen eine mittlere Katastrophe

Kommentare: Vor 2 Jahren sehr gut - inzwischen absoluter Saftverein. Ich werde nun zum Ende meines Vertrags wechseln.

Vorteile:

Einfache Anbindung ans System und leichte Bedienung bis 2022.

Nachteile:

Inzwischen ist der Kundenservice eine Katastrophe. Erstellte Tickets zur Probleme dauern zum Teil Wochen - bei sehr akuten Problemen. Man wird immer wieder vertröstet & hingehalten. Viele Einstellungen sind inzwischen durch noch mehr merkwürdige Prozesse nur komplizierter geworden. Dinge wie Lieferscheine, sind im Basispreis von über 500 Euro nicht mehr enthalten.Zu Beginn hatte ich noch eine Ansprechpartnerin inzwischen weiß niemand mehr irgendwas. Als kleinere Firma wird man gefühlt nicht mehr ernst genommen und fällt hinten runter.2023 war und ist mein Maß voll. Ständig werden Labels nicht mehr gedruckt. Das System zeigt immer wieder Fehlermeldungen, wofür sich dort niemand verantwortlich fühlt. Und dann bekommt man noch Rechnungen über die Tickets welche nicht mal abgeschlossen oder behoben worden sind.

easy to use, effective and efficient solutions & great customer support

Vorteile:

how clear, easy to use, easy to find information. printing labels and finding the right shipping partner at the right price was extremely easy. Customer support was quick with the chat function, helpful and clear.

Nachteile:

lack of squarespace integration; billing system not easy to find.

Sendcloud will save you time & money while keeping it personal

Kommentare: -We saved time efficiency.
- we have the best shipping rates.
- Finally we can have an organized administration.
- integrated to our webshop and can be integrated to other platforms.
- sends personalized and detail information to my customers.
- gives me peace of mind

Vorteile:

The biggest issue I was having with my business is that we did everything manually. We used an excell sheet to keep track of addresses, names, shipping companies -pricing and we even created a formula to sort them per country. This was time consuming, because after costumers would place an order, we would have to, AGAIN, send a manual email with all the info. Once we had shipped orders, again our minds would have to remember to send the shipment information to each customer. Because of this super antique method, we spent hours and wasted mornings and nights trying to send the purchase and shipping details to our customers. We were exhausted 😞 With sendcloud, not only did we get the most competitive price out there, I also got praise from my customers across Europe since now they have better prices and more "weight freedom" with their shipment (up to 20 kilos keeping the same price). Also, all customers receive a notification once the labels are created. Yes, labels that are made by sendcloud (included in my webshop) I don't have to send manual emails anymore 👏🏻 . And wait, there's more: sendcloud will tell you if our customers have written a wrong address, by typo or just forgottent any detail. It will let you know immediately so we can fix it before shipping. Sendcloud also allows us to print all labels at once, even if they're not from the same provider (e.g PostNL or DHL). My customers are happy, I am happy! I’m spreading the word now! 😃

Nachteile:

I’d like to have an app to use on my phone so I can track all orders with more ease. Once I have shipped all orders, I take a rest and use my phone only, so an APP would be nice.

Good software, Awful delivery of the service they market.

Kommentare: Been using Sendcloud for 3 years
Been using Sendcloud for 3 years, have been putting recently over 12,000 EUR of shipping fees per month to their company, the service for such customer size is a joke. This service was clearly meant for smaller fish in the sea. I have had issues with pick up reliability since 1.5 years, we have had daily pick ups planned via contract on Monday, Tuesday, Thursday and Friday. We have had to contact them nearly every week, about the fact that DPD is not picking up, and everytime they do their awful process of asking how many packages there are, and they would even sometimes ask if we have a regular pick-up (which used to work for 1.5 years before) where we explain we do Monday to Friday even though we have been contacting them every week. Absolutely crazy. The next best part is that everytime we contact them it is some random in chat that always just does the same thing, ask us the same questions, and then call DPD and then nothing happens anyways. I am sure we have cycled through each live-chat customer supporter that is available at Sendcloud. The more worrying part is that only at a higher monthly fee does one get a personal advisor which makes 0 sense if we are putting such high monthly sums of shipments into the company, for 30 EUR more a month we get a personal contact person but at 10k-ish a month we do not?

Vorteile:

Software worked well and there were no IT problems

Nachteile:

Disconnection from the courier, denying responsibility for all cases possible.

Very easy to use partner for your shipments

Kommentare: All my parcels are send with Sendcloud and the customer service is very helpful.

Vorteile:

It's easy to use and good implementable is the eCommerce software (WooCommerce)

Nachteile:

There are small things, like: when I delete a shipment, sometimes it still comes back in my overview. And it would be easy if you could print directly in Safari

Sendcloud is a very smart solution for real small businesses.

Kommentare: I can describe the overall experience with Sendcloud as a smart solution for a very small business to be able to act as smart as a very large enterprise . It augmented my competitive base and my customers were all very pleased with the smart and fast way of delivery all over Belgium.

Vorteile:

In march 2020 due to Covid Pandemic precautions, in Belgium we could only continue our business if we had a proven ecommerce activity. With lockdown we could not have pickups of orders anymore and had to start sending to customers homes. And there was a suggested tool Sendcloud. I tried it, thought it was really easy to implement and so I started using it within 1 hour of discovering the tool. Very easy to implement and that is what I need . So I loved the fact is was easy and not as hard as brainchurgery.

Nachteile:

There was a minor about it, but it was customer user experience, but I rated the tariffs of the packages too low first so the invoice afterwards was a surprise .

sendcloud i'm loving it

Kommentare: i recommend it to all my friends, starting webshops, small and big businesses it's just soooo much better to have everything in one place

Vorteile:

Massive time saver, where i used to have multiple accounts at different shipping services i have almost all of them at one place, can combine labels (saves a lot of paper!) overview of all shipment statuses, automatic C23 paperwork, it works like a charm and if it doesn't the team is there to help you asap even with the free account

Nachteile:

I wish that small businesses could use the benefits of the larger ones as well that's a bit of a downside for me but hey let's stay realistic, it's already a winner compared to what i used to have to do when making labels, better pricing and most of all speeeeed another small thing is the hidden costs that sometimes might arise (i blame you Bpost!) they charge 70 cents if you bring a package to a pickup point instead of paying them for the pickup service or bringing everything to a sorting centre yourself, this does not show up when calculating the cost and leaves you with a surprise of 70 cents, if you do 50 packages before you notice that and switch to DPD you already lost. And the whole Brexit thing could go a bit smoother when making shipping labels I guess, but I'm sure that will be sorted with time (DPD NP and DP stuff, a bit confusing)

Essential for shipping goods!

Kommentare: Setup is very quick and shipments can be automated in no time. + free for small businesses with low shipping volume

Vorteile:

Perfect solution to simplify logistics quickly and easily. The core competence usually lies in advice and sales, not in shipping. Sendcloud helps us to optimize shipping and to be able to proactively approach customers if, for example, something is wrong with the shipment before the recipient even notices! The individual shipping rules also enable us to automatically preselect the right logistics service provider depending on the country, size, weight or value of the shipment without manual intervention.

Nachteile:

There are many automatic connections, but if it gets a bit more exotic, you have to create your own CSV and upload it manually (if you can't / don't want to use the API). It would be nice if SendCloud could simply pick up such files independently from a URL on a regular basis.

Everything is great until you run into problems, then it is never their fault.

Kommentare: This is one of the worst partnerships we have had in our 18 years existence.

Vorteile:

The API worked fine. But it has problems with changes in the browsers and updates sometimes take too long.

Nachteile:

The support was terrible and when you decide not to work with them any more, that is when the bills start coming in. It comes out that you can send them a mail that you want to end the partnership with them but this will only be final when they say so. Until that moment they will keep sending you bills!

My daily dose of labeling

Kommentare: It labels and tracks our shipments.

Vorteile:

It is all what we need. Easy to use and integrate. This is my main point for the shipment.

Nachteile:

Simplicity and integration. It is not necessary to be a developer and everybody can use it daily.

Great sollution to merge many webshops with your choice of shipping methods

Kommentare: The team of Sendcloud was very helpful to us showing how they could improve our efficiency. Due to being stuck with an older shipping method we sometimes had to enter or select a shipment manually or with many clicks. Now we are saving time every day because all 14 webshops and our 4 shipping methods are combined in one interface for our warehouse colleagues. Plus our customers are faster informed about their shipment, which reduses customer service time.

Vorteile:

Sendcloud shows the orders that are ready to ship from all of your stores in one overview with an easy to use interface.

Nachteile:

The connection and the customer experience with tracking and e-mails can be different according to the shipment methods you use.

Probly parcel stolen

Kommentare: very bad after long time (weeks) they hide behind rules of another company DPD they dont help you in case of problems they do not refund the damage they made even not if probly a package stolen. pity your package is outside our terme of use bye bye money

Vorteile:

Pakket waarschijnlijk gestolen maar wel markeerd als afgeleverd, klacht gemeld bij sendcloud maar die zeggen achter de voorwaarden van DPD te schuilen vervolgends naar DPD gaan vragen, deze zeggen dat zij de deal hebben dat sendcloud zelf zijn eigen schades oplost, dus wie is er de klos de verzender, als het pakket gestolen is dan sponsord sendcloud diefstal. er is nog een heel gat in de markt waarbij dit soort praktijken legaal gemaakt worden. de overheid zou hierin moeten ingrijpen en bedrijven zouden dit niet moeten willen zoals sendcloud ik laat het er niet bij zitten

Nachteile:

No investigation, poor costumer service, hide behind rules of other companys

Geen support en addertjes onder het gras

Vorteile:

Meer of min gemakkelijk te integreren maar is maar begin van de (lijdens?)weg

Nachteile:

Voor het afstellen naar persoonlijke instellingen is de support 0,0. Je wordt telkens doorverwezen naar een handleiding. Waar ik nog op het minst over te spreken ben is mijn ervaring met de eilandtoeslag. Het systeem weet maar al te goed naar waar het pakje moet. Sendcloud houdt rekening met het land maar niet met de uiteindelijke bestemming waardoor je nog een toeslag krijgt of zure appel. Een van de redenen waarvoor je overstapt, is een automatisering naar informatie over de zending voor je klant alsook het sneller verwerken van orders. Uiteindelijk kan je niet sneller werken daar je iedere keer moet nakijken of je pakje niet onder de vele uitzonderingen valt.

easy to use software

Kommentare: I have a webshop and use Sendcloud for all my shipments

Vorteile:

Works really fast, easy to use and cheaper than my previous vendor

Nachteile:

have not found anything negative on this product

Supereasy YX

Vorteile:

Super easy to work with: looks attractive

Nachteile:

All good, so nothing to dislike so far....

Works well, easy to use

Vorteile:

I like the seamless integration with WooCommerce; as soon as an order is received, the label is available for printing.

Nachteile:

Not really a criticism of SendCloud, but It would be easier if they re-sold mailing services so I don't have to set these up directly.

Makes my work as a webshop owner easier

Vorteile:

I own a webshop and SendCloud makes my work a lot easier. I use it as a plugin for WooCommerce so when a customer places an order in my shop, all I have to do is go to SendCloud, print the label, stick it on the package and it's ready to go.

Nachteile:

I have had to install a plugin from another company because I wanted to use a different shipping method. One price for orders between € 0,- and € 39,-, another price for orders between € 40,- and € 79,- and free shipping over € 80,-. And I wish it was cheaper to send via SendCloud but it costs the same as when I go to the postoffice.

Perfect solution

Vorteile:

It's easy to use and looks great! The integration was really easy for WooCommerce

Nachteile:

To send the emails from WooCommerce is not easy. You would like to do that, because with that mail you want to send the invoice.

Very good service

Kommentare: Very good 10/10

Vorteile:

It was really easy to use. Found my way around the site extremely easy

Nachteile:

Nothing it was really easy to use especially doing it from a phone

Amazing easy to set up and easy to use

Kommentare: Very positive and have recommended to others

Vorteile:

Great shipping rates which integrate with lots of platforms

Nachteile:

Booking a shipment manually is times consuming, lots of options. Maybe could be simplified

Easy to use

Kommentare: I don't spend time creating labels, so I have more time to focus on my core business

Vorteile:

I like the fact that the tool is easy to use

Nachteile:

There is nothing I dislike about this tool

Best software I have used

Kommentare: Great experience, easy to use and time saving

Vorteile:

It is easy to use. It is easier than checking all the different websites for sending packages. I'm very happy about it.

Nachteile:

I did not find any cons yet, I find the software very easy to use

Great option to integrate multi carrier shipping in an online store

Vorteile:

It is easy to use and has plenty of features. Support is great and always well prepared and ready to help.

Nachteile:

The fact that it is not available in more countries.

Sendcloud

Kommentare: great, quick en good price

Vorteile:

easy to work with, the prices ar good and quick sending

Nachteile:

i have nothing to mention, everything is good

Rocket floats

Vorteile:

The easy use of the website and the good support

Nachteile:

Everything is good , nothing to remark . I am glad with the tool