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Über MaidCentral

Cloud-based cleaning business software. Reports & automation will help increase revenue and professionalize your house cleaning company

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Troy K.
Troy K.
Partner in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Maid Central: Powerful in many ways!

5 letztes Jahr

Kommentare: Time is money! Maid Central saves time in scheduling and helping improve efficiency and productivity.

Vorteile:

Maid Central has graphics in the scheduling function that make it easy to understand job requirements and job status at a glance. Communicating is very easy with employees and clients as email and text capabilities exist within the software. Data collection is unbelievable. Because if the data collection capabilities, you have may ways to look at performance in various areas to help guide your areas of improvement.

Nachteile:

There is nothing not to like about Maid Central. While no software can do everything, Maid Central comes close. There are new enhancements and improvements being rolled out all the time.

Antwort von Maid Central

vor 9 Monaten

Thank you so much for your review, Troy! Maid Central is all about data and efficiency. Thank you for pointing that out! When utilizing the software fully, as Castle Keepers does, the reporting offers cleaning service owners so much in the way of efficiency and identifying areas for growth and added revenue.

Nina B.
Owner in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Maid Central has saved me sooo much time!!

5 vor 9 Monaten

Kommentare: It has been a very positive experience. They are open to feedback and fix issues promptly. The software is absolutely the most robust software in the cleaning industry.

Vorteile:

The reporting is robust in Maid Central. It has saved me so much time with our office.

Nachteile:

It is one of the more expensive softwares on the market but well worth the cost.

Antwort von Maid Central

vor 9 Monaten

Nina - Thanks so much for your review! We are thrilled that you see the value in Maid Central. Between the automated rate adjustment and rate increase reports and the schedule efficiency report, Maid Central can pay for itself in the realized increased revenue to your cleaning company. We're also excited that you mentioned being able to give input into the evolution of the software. Founder Tom Stewart and the development team are constantly taking user input into consideration when updating the software. Maid Central comes out with a new build about every two weeks and user feedback is critical in the improvements we are constantly making.

Jon L.
Operations Manager in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A Full Orbed, Professional Program For Managing Your Cleaning Company

5 letztes Jahr

Kommentare: Overall our experience has been very positive. I feel like there might be some ways to make things a bit more user friendly in the interfacing, and in the onboarding process. Still, MC is replacing several programs for us, and is doing more automated heavy lifting than before. It allowed us to trim out an extra position in our office staff when COVID tightened our budget, without making us feel the crunch of a missing dispatcher.

Vorteile:

Being able to have my teams' daily job status, reviews, routing and more at a glance is incredibly valuable. MC makes it incredibly easy to keep a pulse on what's going on in the field without having to track teams down through phone calls. It also makes it incredibly easy to sort out potential routing issues ahead of time at a quick glance. And, of course, the customer service is incredible, with the team often getting back to us within an hour or so in the chat window. Our teams were able to learn to use the team facing side very quickly.

Nachteile:

Getting started is a bit complex, especially if you are battling long term bad habits in the way information was kept before. And, while the customer service is ace, and there are loads of videos and help documents available, it can be difficult to tech out some problems that may crop up. For example, we still seem to be having issues with automated service reminders, even though we have followed all of the steps in the documentation. Some aspects of the UI are not immediately intuitive, which can be especially difficult to explain to others when you are the token millennial in the office. Spanish modes would be INCREDIBLY helpful, as I know we are not the only cleaning company with a large segment of people with English as their second language.

Antwort von Maid Central

vor 9 Monaten

Jon - Thank you so much for your review. We appreciate your feedback! We are always updating the software and user input is so important. Be sure to check out our new Maid Central training courses for technicians and for office staff (on invoicing, with payroll coming soon) with Spanish subtitles. You are correct - lots of companies were asking for Spanish translation and we're working on getting those into all of our training videos moving forward.

Michelle W.
HR Manager in USA
Hausmeisterservice, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Maid Central keeps our organization on track

5 vor 3 Monaten

Kommentare: MaidCentral keeps our company information all in one program instead of multiple programs. From Quoting, Scheduling, Billing, Invoicing, Staff and Client information- all in one place.

Vorteile:

The most impactful part of MaidCentral is the live feature. We know what is going on no matter who is using the program. Updates are immediate so the office staff can see where all staff is and when the job is completed.

Nachteile:

Integration was not complicated. Having an audit trail to see who is making changes in the program within our company is something we would like to see.

Ajia H.
Ops Manager in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Extremely worth it, eliminate office positions at every level!

5 letztes Jahr

Kommentare: Honestly so so good. The few cons do not outweigh all the pros that come with this software, and I believe that the cons are ever changing because they are always improving and growing the capability of this software. You will never find another software more intune with how cleaning services are run than Maid Central.

Vorteile:

It is GEARED towards the cleaning industry and it shows. Problems that every other software has is remedied in Maid Central. It is also constantly evolving into a better product based on user feedback. This is not the same software we started using a year ago, it is SO much better!

Nachteile:

The initial onboarding can be difficult and the larger the business the harder it is. I also would like the ability to change large batches of client information at once. With over 600 clients, if we change the process on anything with tags or how we list work orders, we have to change it all one by one and that can be frustrating when you're trying to change for the better.

Antwort von Maid Central

vor 9 Monaten

Thanks so much for your review, Ajia! We love that we see you on every user call and you always have great feedback. If it hasn't been added already, we'll be sure to log your tag suggestion as a feature request that gets taken care of in a future build. With new updates coming out about every 2 weeks, we're happy to keep incorporating user feedback like yours. Thanks again!

Matthew R.
President in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Game Changing Home Cleaning Services Software

5 letztes Jahr

Kommentare: Maid Central has allowed us to scale Better Life Maids while increasing profitability.

Vorteile:

Maid Central is a complete shift from what most home services software offer. It is primarily focussed on making you the most money per labor hour. It does this in a variety of ways, but most importantly it has reports and actions that help guide you to making your company more productive and more profitable. The software is designed to manage your company from the top down and has roles for users from Executives to technicians.

Nachteile:

The software is under constant development. It can sometimes be overwhelming to learn all other new features as they are rolled out. We are constantly learning new things that the software does.

Antwort von Maid Central

vor 9 Monaten

Matt - Thanks so much for your review! We're so happy you love the reporting Maid Central offers and are using it to make your company more efficient and more profitable. You are right that we are constantly updating the software. Our 2 pm ET weekly user meetings I've users a breakdown of what has been fixed, what new features are rolling out, and give users the chance to ask questions, too!

Joseph W.
CEO in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best available software for house cleaning businesses

5 letztes Jahr

Kommentare: Maid Central has allowed us to automate so many things that used to take hours of admin time per week for our 35-employee cleaning service. So much that we have been able to eliminate 1 full-time and one part-time administrative role. Most of the time savings for us has been in customer and employee scheduling and payroll processing. We have also seen customer feedback increase 10x and it’s much more useful now than before (we used to use a Google form and a spreadsheet to collect feedback), because Maid Central automatically assigns the feedback from a service visit to the appropriate technician(s) and customer files. Customers love the customer portal, where they can see upcoming service visits and request changes. And since customers can update their own payment information we have seen our accounts receivable balance decrease considerably. Field technicians love the Technician portal, and the data that is collected from our field technicians using the program has allowed us to effectively increase our bill rate without losing any customers. As I said in the “cons” section here, with so many features to set up, this software can be intimidating at first, particularly for those with smaller businesses. But if you are looking to SCALE your house cleaning business, and care about having high-quality data to drive your decision-making, Maid Central is worth a serious look. I’ve used two other systems and trialed three others, and none come close to doing what Maid Central can.

Vorteile:

The overall structure of the product and the underlying operational logic is superior, and comes from the developers’ decades of experience operating one of the most successful house cleaning services in the country. Intuitive user interface and powerful automation functionality.

Nachteile:

Because this is such a fully featured business automation software developed with scale and growth in mind, on-boarding can be intimidating for first-time users, but the Maid Central team is working on ways to simplify some feature sets for new users.

Antwort von Maid Central

vor 9 Monaten

Thank you so much for your review, Joe! We're glad you recognize that Maid Central is built solely for cleaning companies with a focus on making those companies more efficient and profitable. You are also right that we are always improving our onboarding process. We now have a group of training videos with Spanish subtitles to help with the live onboarding. We hope you check them out!

Alonzo A.
President/CEO in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Efficient and effective

5 vor 10 Monaten

Kommentare: The Maid Central Team is always there making sure you have the best experience. They listen to your concerns and feedback. They also have multiple training opportunities to help you learn how to best use the software.

Vorteile:

This program saves us time and money. My company no longer needs multiple software because Maid Central has many features to address our many needs. Maid Central makes scheduling a breeze, and communication with clients has never been easier. The detailed reports inside Maid Central show us KPIs that help us make critical decisions. We have become more efficient and profitable since using Maid Central.

Nachteile:

The quoting tool. I'm looking forward to the new version that's will be available soon.

Antwort von Maid Central

vor 9 Monaten

Thanks so much for the review, Alonzo! We appreciate the feedback. We're looking forward to launching our improved Quoting Tool at the end of Q1 2021 and hope you think it is amazing!

Liz T.
Owner/CEO in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service Business Scheduling Software

5 vor 9 Monaten

Kommentare: Maid Central has done 5 main things for our company.
1) Provides the data needed to successfully run a growing company
2) Reduces resources spent on various software options - payroll, quality assurance, routing, dispatching, bidding, CRM, audits, and increases, etc.
3) Centralizes our operations for optimizing time
4) Provides a strong support system for the software, but also our industry
5) Provides access to continuous learning opportunities

Vorteile:

This software rolls many other business needs into 1 platform.

Nachteile:

Onboarding is a bit longer and more tedious than simpler, less robust software solutions.

Antwort von Maid Central

vor 7 Monaten

Thanks so much for your input, Liz! We are always working to make the onboarding process more seamless and your staff was a pleasure to work with. You are right that Maid Central is a total solution. We're proud of the fact that we encompass so much of what you need to run a successful home cleaning business!

Chad H.
Partner in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

After 4 attempts, we finally found the Perfect service software.

5 vor 3 Monaten

Kommentare: Overall I am very happy with the software. They are working hard on adding functionality and they take our feedback to help improve the software. Each week they have updates to the software so it just seems to keep getting better and better.

Vorteile:

This was developed by a maid service owner so it works perfectly in my business. I love the reporting and the ability to find inefficiencies in our process. I use it most to make sure the teams are being productive and getting out of homes on time as well as their efficiency which is travel time. I have been able to cut our labor costs from 50% to 40% which is huge! I like that most functions are built into the system like reminder email and texting and clients ability to login to see their invoicing.

Nachteile:

Onboarding is always difficult with any software. Importing a large database of clients and getting the office used to use it took some time. But the training was well thought out and their approach on weekly meetings with us and giving us bite sized tasks made it doable. The price is on the higher side of most systems. That being said we are able to check for clients that are being undercharged and within seconds send them an automated rate adjustment. So in 6 months I have increased our revenue $100,000 a year which is a ten fold the cost of the software.

Rosemary S.
President in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Maid Service Software Out There

5 letztes Jahr

Kommentare: Very positive. Help is almost always available. I know the team works hard and smart to make MaidCentral the best software for the maid service industry.

Vorteile:

Great features: quoting tool online and in-house; scheduling is a breeze; I have never seen anything like their master schedule which shows four-week blocks to easily see where you have a recurring opening. Sending client reminders is super easy via text or email or both. Customer feedback via scorecards helps to track quality. Our cleaning professionals love the app. No more going to the wrong address. Quality has improved due to the well -designed work order. One of the things we love the most is the reports. You can pretty much find any number you want. Many of the reports are customizable. Best is weekly meetings to discuss the software and continuous improvement/refinement.

Nachteile:

Because the software is so robust it takes awhile to learn everything. When I switched to MaidCentral I looked at many other companies and nothing came close to MaidCentral.

Antwort von Maid Central

vor 9 Monaten

Thank you so much for your outstanding review, Rosemary! We're so happy to hear that your cleaning technicians love the app and we hope it is quick and easy for them to clock in and out for the day and check into and out of jobs. We're so glad to see you and your staff at the weekly user meetings - those are a big help both to users and the design and support staff at Maid Central!

Derek C.
Owner in USA
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great software for home cleaning companies

5 vor 9 Monaten

Kommentare: The support is great and they are adding new features all the time at no extra cost.

Vorteile:

This was built by a large home cleaning company and you can tell just by looking at the scheduling screen with the alerts to let you know if the client is scheduled with the wrong team or the time slot.

Nachteile:

The software has a lot of features and manages nearly all parts of your business. As a result it is a task to get it up and running but only because it is so all encompassing.

Antwort von Maid Central

vor 9 Monaten

Thanks so much for your review, Derek! We're thrilled that you are a happy customer. We're proud to be built by a cleaning company owner for other cleaning company owners and Maid Central is always evolving as a result of user feedback. Thanks again!

Kim G.
President in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We are so glad we implemented Maid Central

5 letztes Jahr

Kommentare: We have had a great experience overall. The improved ability to communicate easily has been tremendous.

Vorteile:

The overall functionality. The ease of communication with our employees and customers has allowed us to take our services to the next level. It has truly been a game changer for us. We also condensed 4 software packages into one. Scorecards are automatically sent once the jobs are completed and customers are offered the option to tip their crew. Our payroll is now totally calculated through MC. We could go on and on about the features we enjoy!

Nachteile:

The software doesn't allow you to take shortcuts, which is really helpful since it creates our payroll records. However, the extra step when cancelling or changed an appointment is a little more time consuming. I know, I know, its for our own good.

Antwort von Maid Central

vor 9 Monaten

Thanks so much for your review, Kim! We're thrilled to know that you are a happy customer!

Heather C.
Owner in USA
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Why I choose Maid Central

5 vor 9 Monaten

Kommentare: My overall experience is a positive one. After using the software for over a year, I’m happy we made the switch.

Vorteile:

It’s growing as I grow! My field staff find it very user friendly. Overall it does save my office staff time with their day to day tasks.

Nachteile:

The price! I find it is very expensive since we’re the ones helping to develop this software. It’s hard to keep up with the week to week changes.

Antwort von Maid Central

vor 9 Monaten

Heather - Thanks so much for your review and we are thrilled that you are happy that you made the switch to Maid Central! We're also so happy to hear that your cleaning technicians find the software easy to use. Accurate and consistent time tracking is such an important part of Maid Central reporting. We're also glad to see you on the weekly User Meeting to keep up with the evolution of the platform!

Aracely M.
Office Manager in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good

5 letztes Jahr

Kommentare: Is a new software, a lot to learn, hoping at the end of the day it will be a powerful tool

Vorteile:

The Routing report is very convenient for the morning routine

Nachteile:

the ability of seeing the schedule board like we were doing it in Maid Easy

Antwort von Maid Central

vor 9 Monaten

Thank you for your review, Aracely! We're glad to hear you love the routing report, and hope that the Master Schedule feature has become clearer and more helpful for Huff N Puff. Please reach out to us through Intercom if you'd like to talk through it or if you have any questions at all. We'd love to help!

Vicki B.
President in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Why to invest in Maid Central?

5 vor 6 Monaten

Kommentare: Now that I feel more comfortable I am looking forward to the event in October to get with other users and ask more questions to under more of the layers.

Vorteile:

Game changer, has given me freedom from the day to day operations of running a maid service. An amazing tool to understand if you are running a profitable business. After jumping in with both feet and making the commitment to using more of the features it was exciting to see how it works.

Nachteile:

It was a lot of time to set up, I wish they could "dummy it down", they have great customer service, always get an answer fast. Looking forward to more features to be added, but from the many other software programs I have tried and I have tried them all, I am all in on this one.

Amy D.
Owner in USA
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent Software

5 letztes Jahr

Kommentare: 5 Stars!!!! All the way.

Vorteile:

The ease of rescheduling clients. Sending out bulk emails and texts when there's emergencies. The reports are fantastic for tracking revenue, payroll, job counts and employee stats. Employee stats include quality percentage, efficiency tracking, days off, PTO used. Rate increases are now super easy. A few steps and emails go out to all clients you need to increase. Just an amazing software. Customer service is excellent. Weekly meetings and Q&A to get all your questions addressed. Lead campaigns and customer engagement are also another great feature.

Nachteile:

it's a bit pricey but if you want to grow this is the software to use.

Antwort von Maid Central

vor 9 Monaten

Amy - Thank you so much for your amazing review. We are so glad to hear that you are a happy client! Maid Central is geared specifically for residential cleaning companies and it is our goal to help clients create better jobs, offer better service, and realize more profit through the software.

Katie L.
Owner in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Life Changing Software

5 vor 10 Monaten

Kommentare: My experience with Maid Central has been great. It is user friendly, support is great, and my staff loves it too.

Vorteile:

This software makes it easy for me to run my day to day operations, stay organized, and keep track of our data. Every process from sales, to scheduling, to payroll makes things extremely easy.

Nachteile:

There is really nothing that I dont love about Maid Central

Antwort von Maid Central

vor 9 Monaten

Katie - Thanks so much for your fantastic review! We're so happy you - and your staff - love Maid Central!

Vicki C.
President in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Software

5 letztes Jahr

Kommentare: My overall experience with Maid Central has been excellent. They are responsive to questions and they have weekly calls to answer questions and go over new features that they are always adding.

Vorteile:

I like the fact that the software is all inclusive for the many facets of our business. We can schedule, contact customers, track our numbers, invoice customers, integrate with Quickbooks and it has a book and pay feature to put on our website.

Nachteile:

It was time consuming to get it up and running. The onboarding process could be better.

Antwort von Maid Central

vor 9 Monaten

Thank you for your excellent review and feedback, Vicki! We're glad to hear you are a happy customer. We'd love to hear your ideas on how we can improve the onboarding process. We'll be reaching out to get your input. Our goal is to make the implementation of Maid Central quick and easy for all of our clients. Thanks again!

Connie H.
Operations Manager in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of use

5 vor 3 Monaten

Vorteile:

I love the reports! Especially the Employee stats. This feature helps me so much at the end of the month to see which employees are in need extra support and also to Bonus employees that are going above & beyond!

Nachteile:

Since working with this software, any concerns have been fixed thus far. They continue to add features while also correcting any concerns that may arrise.

Katie C.
Client Experience Manager in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Makes Running Things Easier

5 vor 3 Monaten

Kommentare: I absolutely love MaidCentral. All the automations it provides and how easy it is for our employees to use is extremely useful. No more printing route sheets or directions to homes.

Vorteile:

I love all the reports that the software has easily available and the automations such as email reminders and on the way texts.

Nachteile:

Loading long reports does sometimes can take a while.

Sherry W.
Founder/CEO in Kanada
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

No More 'Work Arounds'

5 vor 9 Monaten

Kommentare: Very happy with everything. It's constantly improving and responding to user feedback.

Vorteile:

This software understands our business and is set up to best meet our needs and our clients' needs. Before this software, we were used to having to create work arounds' to make the software work for our business. It's such a relief to have software that truly makes our jobs easier. Support is phenomenal as well!

Nachteile:

The price may be an obstical for if you simply compare on price. If you're looking for value, then this is the software you'll want.

Antwort von Maid Central

vor 9 Monaten

Thanks so much for your review, Sherry! We appreciate you pointing out the value that Maid Central brings to your business. If you use the automated price increase report and the automated price adjustment report, the software pays for itself with its ability to earn your cleaning company more revenue on every clean! We're thrilled that you're a happy client!

Ari J.
HR Manager in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of use

5 vor 3 Monaten

Kommentare: All in all it's been great.

Vorteile:

Very easy to navigate. I love the seamless process from Quote to Sale. I also enjoy the addition of new features on a frequent basis.

Nachteile:

Sometimes the system does run a bit slow.

Sandra A.
Office Manager in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Love Maid Central!!!

5 vor 3 Monaten

Kommentare: Its been great they get better every month

Vorteile:

All the features in one program before we use different programs for notification and PTO and texting with clients and employees, quoting its great

Nachteile:

The phone app is not easy to use when not in the office