SmartKarrot Erfahrungen

Über SmartKarrot

SmartKarrot ist eine integrierte Plattform für Kundenerfolg und Produkterfolg.

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Vorteile:

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Nachteile:

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Bewertungen zu SmartKarrot

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,8
Kundenservice
4,7
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8/10

SmartKarrot hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 17 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (17)

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Nutzerbewertungen filtern (17)

Erin
Client Success Manager in USA
Konsumgüter, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great tracking tool for your team!

5,0 vor 2 Monaten Neu

Vorteile:

I can come in and see what items I need to touch on or work on for that day or those coming days. If something is delayed I can review what that Item is and continue to work on it OR have it on my radar!

Nachteile:

Delay in catching up when changes are made within SK, but not a burden!

Brad
Director of Customer Solutions in USA
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

SmartKarrot

4,0 vor 5 Monaten

Kommentare: I have appreciated the partnership approach the customer success and development teams have taken in understanding our needs for the SAAS industry.

Vorteile:

The way SmartKarrot has created success plays to be dynamic and flexible allows for better customer onboarding and meeting more of our business needs. The easy-to-use interface allows my new team members to get up to speed quickly.

Nachteile:

The way that roles are assigned makes collaborating with multiple team members on an account harder.

Amelia
Manager of Client Success in USA
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Thank you, SK!

4,0 vor 2 Monaten Neu

Kommentare: [SENSITIVE CONTENT] have been excellent to work with. They are committed to help us see success and have helped work through our challenges.

Vorteile:

SmartKarrot helps give valuable insights into our clients' behavior. The Success Play feature ensures that all of our clients receive the necessary support from us. [SENSITIVE CONTENT] and the [SENSITIVE CONTENT] team have been great to work with - always accessible, patient, and thorough.

Nachteile:

We experienced a few bugs/glitches during the launch that caused confusion on what data is "true" and what actions are required.

Santino
Student in Jamaika
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

SmartKarrot Review

4,0 vor 3 Monaten

Vorteile:

Onboarding was very simple with the help of the support team from SmartKarrot. The platform is very easy to use and team members successfully navigated the platform without much training. The in-platform survey system is an excellent addition..

Nachteile:

An excellent platform that can grow even more if the speed and efficiency of its functions are improved.

srikant
President in USA
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Brilliant blend of analytics and insights with action for customer retention and growth

5,0 vor 3 Jahren

Vorteile:

Smart Karrot platform is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience. These can be easily be customized as well. In addition, the product also has built in survey tools!

Nachteile:

The implementation is not a cut and paste script but more elaborate SDK based deep integration. While that can take several weeks the insights are much more richer.

Rachel
Client Success Manager in USA
Personalbeschaffung & -besetzung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Everyday Tool!

4,0 vor 2 Monaten Neu

Kommentare: [SENSITIVE CONTENT] have been amazing to work with and are dedicated to helping our team get up to speed and succeed within the platform. They have always been accessible!

Vorteile:

Smartkarrot is great for everyday tracking of our workflow with the Success Plays. It keeps us on track to service our clients thoroughly to make sure nothing falls through the cracks.

Nachteile:

We experienced some glitches at launch and throughout the first few months. There is a learning curve involved in the data that is provided.

Amit
Chief Product Officer - Data Integration in Indien
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great combination of analytics and automated actions on one platform.

5,0 vor 3 Jahren

Kommentare: Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as required has helped both our Customer Success and Product development teams about the feature usage based on relevant levels of engagement.

Vorteile:

The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.

Nachteile:

The complexity of the platform does require our team to spend time to start using the platform effectively. However, the onboarding team ensures they are with us every step of the way to make this experience great.

Ananthakrishnan
Ananthakrishnan
Co-Founder, CTO in Indien
Verifizierter Nutzer auf LinkedIn
E-Learning, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

SmartKarrot - A users perspective

4,0 vor 3 Jahren

Kommentare: Extremely professional team, ever-ready to receive feedback and act upon them.

Vorteile:

Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded,

Nachteile:

Still in Beta stage, needs to tested to gauge stability.

Kathleen
Kathleen
Client Success Associate in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

An everyday CS tool!

4,0 vor 2 Monaten Neu

Kommentare: I havent used the tool for a really long time but the ability to condense and track our CS efforts in one place has been very helpful on a day to day basis

Vorteile:

I like that SK allows me to keep track of multiple accounts and their individual product/progress timelines as well as allowing me to see their usage with our product.

Nachteile:

A little glitchy at times and definitely has a large learning curve

Mindy
Client Success Associate in USA
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Feedback

4,0 vor 2 Monaten Neu

Vorteile:

I like the tracking that can be done and the automatic to-do list that generates with the success plays

Nachteile:

Tracking touch points down and associating touch points to success plays

Anupam
Anupam
VP - Product in Indien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A must have software for Enterprise SaaS customer success teams

4,0 vor 5 Monaten

Vorteile:

With most SaaS software, the adoption is the key and more than the technology it is the post-purchase support that makes the difference. Features are somewhat comparable across competing platforms, but a great customer success team is what matters the most. What I liked the most about SmartKarrot is that they have a very smart, professional and knowledgeable customer success team, who get involved and aligned with your organization's vision and suggest the best ways to make the maximum use of the software. They conduct regular reviews and workshops to ensure that the end users become experts on the platform. Overall experience was really great.

Nachteile:

Nothing specific, however since our use-case was a bit peculiar compared to the normal use-cases that are covered in the standard offerings, we tried to get a lot of customizations to meet our needs. Eventually that may impact our long-term benefits in case the product goes a major revamp. But again that is more because of our specific use-cases, and we would have to get those customizations with any other similar software too.

Verifizierter Rezensent
Account Manager in Philippinen
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Platform for Customer Success

4,0 vor 5 Monaten

Vorteile:

The support and onboarding team is great and weekly check-ins with them are helpful so the team could maximize the software. On top of that, the tracking and health score really helps keep track of the customer assigned per person.

Nachteile:

It takes too many clicks to complete a certain operation on the platform which can be time-consuming. Nevertheless, this can be improved over time.

Kamal Nath
VP Technologies in Indien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to integrate and easy to use

4,0 vor 3 Jahren

Vorteile:

The dashboards with ability to drill down and information about each app usage helps various teams within the organization work in sync rather than independently trying different things. Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.

Nachteile:

The performance of the admin portal can be made better

Kingson
Director in Indien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Insights that help the product team

5,0 vor 3 Jahren

Kommentare: We are able to improve our product since we have an understanding of what our customers’ want and that
in turn increases the adoption.

Vorteile:

The fact that we are able to monitor the usage of our product features and drill it down by each customer at a feature level is very useful. It helps engage or support our customers’ as and when required. Through the pulse survey we understand more about our customers’ experience and are able to plan our product road-map.

Nachteile:

I’d love to be able to integrate many of the other tools that we use which I currently can’t. However, it’s great that the SmartKarrot team has it in their road-map.

Verifizierter Rezensent
Founder in Kanada
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great product lots of features

4,0 vor 3 Jahren

Kommentare: AS just a test user, I had multiple conversations with my sales person that was very patient and answered every questions I had!

Vorteile:

SmartKarrot has a rich feature set and is a great tool to increase monitor traction on your product if you have an app or platform. There is rich analytics so you can truly dive in a learn more about your users behaviours.

Nachteile:

It is a bit complex and has a bit of a learning curve!

Jay
Founder in Indien
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Meaningful insights and analytics dashboard which helps us monitor our customer account health.

5,0 vor 3 Jahren

Kommentare: It is an amazing platform and has helped bring clarity through dashboards to a ton of data that we had available through multiple sources.

Vorteile:

SmartKarrot’s onboarding team ensures a smooth integration with their platform and also provide guidance through the journey. The platform is intuitive and has very useful set of features to help our customer success team.

Nachteile:

The platform doesn’t really have any cons in my experience. It’s a rare combination with mulitple features available under one roof and function cohesively as compared to other products which offer one or two of these features.

Vijay
Founder and CEO in Indien
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

SmartKarrot gives smart analytics

4,0 vor 3 Jahren

Vorteile:

The way different metrics are represented in Analytics screen is very informative for any type of business. Also Smart Segmentation adds lot of value to target the right audience.

Nachteile:

SDK integration is bit tedious and requires technical skill set.