GuestXM Erfahrungen

ATH is a fantastic tool to help listen to and understand customers in an increasingly online world!

Kommentare: AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook & more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights & trends we can act on. And last but not least, a massive thank you to ATH’s [SENSITIVE CONTENT HIDDEN] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world!

Vorteile:

- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology

Nachteile:

there is genuinely nothing to list here, ATH does exactly what it says it does really well

Great system, easily usuable for improving your operations and guest experience.

Kommentare: We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved.

Vorteile:

All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone.

Nachteile:

Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features).

ATH does what we need

Kommentare: From day 1 we have been happy with ATH. They have a personal approach and are very proactive.

Vorteile:

ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners.  Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released.

Nachteile:

G-mail integration would make it complete

Experience Are They Happy

Kommentare: As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it.

Vorteile:

We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved.

Nachteile:

Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it.

AreTheyHappy will make your life much easier!

Vorteile:

When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks [SENSITIVE CONTENT]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on.

Nachteile:

There are no cons to using AreTheyHappy!

Must have software for client reviews

Kommentare: Must have software for client reviews

Vorteile:

As branding and communication agency with a fair amount of customers in food and hospitality we use Are They Happy on a daily basis. It is very efficient, clear and above all very handy software that allows us to help our customers with insights and trends. Support and follow-up of any issues is fast and always helpful. [SENSITIVE CONTENT HIDDEN] and team!

Nachteile:

Nothing so far. We use ATH for more than three years. Happy customers.

Happy AreTheyHappy user!

Vorteile:

- Easy to use, very intuitive - Very good customer service - Clearly structured - Easy to manage roles & users

Nachteile:

Sometimes things go wrong and stop working and it's not always clear to me what is going wrong exactely or why. It might be useful to make "fault indications" a bit more informative?

Must have product to grow with your company

Kommentare: Are they Happy is always making de product better as a user you grow with them.
Effiencient tool with a good overvieuw with clear reports so you can optimice your own quallity

Vorteile:

The software is very easy in use, the implementation went fast , friendly staff This tool is a very important part of the total customer experience & total service level.

Nachteile:

In the beginning it was not possible to make the connecting with social platform, this was fast solved.

We're happy!

Vorteile:

The platform is easy to use and easy to link to other platforms. In an accessible way it is possible to do social planning and manage our reviews. The product is continuously being developed, which I experience as very pleasant. The personal contact also ensures that problems are solved quickly

Nachteile:

There were features that I missed. I discussed this with the team and a solution has now been developed

Great service would 100% reccomend

Vorteile:

I find that AreThey Happy makes the whole process of dealing with customers reviews a great deal easier, due to everything being accessable in one place. Alongside this the interface and navigation of the site is very simple and easy to pick up.

Nachteile:

Could maybe have additional features such as using Google Alerts.

Are they happy sigue siento una alternativa excepcional para las franquicias de hostelería

Kommentare: excelente mi experiencia en Are They Happy se aprende mucho

Vorteile:

hace que sus franquicias sean potenciales haciendo de sus puntos una escalera para el crecimiento de sus clientes en cuanto al conocimientos de sus marcas

Nachteile:

su diseños debería ser mas llamativos en cuanto a diseños gráfico

User friendly

Kommentare: Very satisfied. It is a very good work tool that allows us to identify flaws in the service and improve less positive aspects, in addition to being able to identify good practices

Vorteile:

Easy to use, to deal with the information

Nachteile:

Some bugs connecting to the different plataforms of reviews

Very easy tool

Vorteile:

With Are They Happy we can easily and clearly manage our large stream of reviews. The strength of the tool lies in the simplicity of its use.

Nachteile:

I do not mis anything. Integration with Formitable works good.

Great tool to keep up with what your customers think about you

Vorteile:

Especially the so called email alerts/digests that we receive are especially useful

Nachteile:

Some integrations might need some improvement

Awesome tool great support!

Kommentare: Great experience, I use the platform daily. [SENSITIVE CONTENT HIDDEN] is very responsive & ready to help us wherever we need. I would certainly recommend!

Vorteile:

It's super easy & convenient to have a central platform for all our customer interactions

Nachteile:

we are waiting for the integration with our delivery platforms :-)