Gymcatch Erfahrungen

Gymcatch is Great

Kommentare: I have found using Gym-catch to be easy and great support with video tutorials It is now allowing me to grow my business in different avenues I am delighted I found Gym-catch

Vorteile:

Gym-catch is helping me find new revenue streams clients are booking in advance and I am now able to sell my online videos through the app which has given me a bigger market

Nachteile:

Clients don,t get Text reminders of sessions or if they are on a wait list I think this would be a good feature to add on

Great tool

Kommentare: Loved the tool and service was fantastic. Definately prefer over similar products duebto ease of use and set up.

Vorteile:

The ease of use was great and price in comparison to similar products. It was easy to set up courses that also allowed for drop in class registration.

Nachteile:

When I imbeded the calebdar into my website sometimes it took a little while to load. I'd also like to see more seamless display of courses and class options for the same class be easy to identify. Flipping between tabs was not intuitive to my clients. It would also be great to download all payment reports annually instead of monthly, or at least a longer period with all the categories in one report.

software that provides quality

Kommentare: It provides ease and order for well-managed reservations. It is a moment of release from stress and workload by exercising for our health

Vorteile:

I like to use Gymcatch to schedule my fitness classes and my time at the gym. Before it was a mess to have clear information about dates and times available for classes. Now it is much easier to keep track of the time I want to reserve my spot. I also like that I can make payments directly without complications, a very useful tool to lead a more relaxed fitness life

Nachteile:

There is still nothing I can say that I dislike, for my well-being everything has worked perfectly

Tried this software for a couple of years

Kommentare: This software did not suit my business. Customers sighed a sigh of relief when I ditched it.

Vorteile:

It was cheap. The support initially was useful. It allowed class swaps which at the time my existing software didn’t.

Nachteile:

I swapped to different software after a few years as I got complaints on a weekly basis about gymcatch. I spent time with the team at gymcatch going through my account to see if there was a way to simplify, or if I’d made a mistake setting things up, but Gymcatch said I had everything set up the way it should be. It caused me constant weekly problems and was a time suck, and I realised I was losing new trade; new customers gave up trying to book with Gymcatch. In general, my customers disliked Gymcatch and moving software has been a great decision for the business. Within 3 months of leaving Gymcatch and moving to TeamUp, all the spaces in my classes are now filled, so taking the risk of a more expensive software has paid for itself several times over already. Unless you have a very small and simple business, I would suggest steering clear of Gymcatch. I think trying to save money with cheap software cost me money in the long term.

Gymcatch is great for class management.

Kommentare: The customer care team are fast and really helpful. The system is reliable and easy to use.

Vorteile:

It was easy to set up and allowed me to be paperless, in terms of attendance sheets and PAR-Q information. I also didn't have to handle cash or credit card details.

Nachteile:

The analytics of customer behaviours. it was hard to analyse class performance, look for trends, segment marketing strategies with the data provided.

Fantastic Scheduling and Membership Booking Site

Kommentare: Smooth set up, intuitive processes, well supported with onboarding and great on-going support.

Vorteile:

The ability to buy the add ons you need so not paying for functionality you don't use.

Nachteile:

Getting your head around the initial set up as the Membership Functionality was all new - great support.

Fantastic app

Kommentare: Fantastic. I would recommend 100%. Easy to use with outstanding customer service.

Vorteile:

Simple to use for both businesses and clients. Lots of extra features to suit your brand/company. You only pay for what you need and you can swap and change it monthly. Everything you need in one place.

Nachteile:

My only complaint would be that the client messaging system can sometimes be slow. So there can sometimes be a delay receiving messages.

I can't tell you the relief!

Kommentare: Flipping brilliant so far. So helpful. Patient. Kind. Customer focussed. Clear. The fact they are UK based and we're in the same timezone really has helped too. I used a different soft ware for the last year and it's been awful.

Vorteile:

I'm so excited I've found something that is so easy to use. I'm not techy and have been able to work out in one day how to upload classes, pictures, get customers onto the system and start making money - even in my trial period. I love the info I can see about my customers bookings and the scheduling of classes. And it links easily with zoom too! I know how to cancel things and edit a customer package... and it's fairly intuitive. Just dig around and look. You soon find the thing you need.

Nachteile:

Working out whether I need a class pass, a bundle or a membership is still a bit foggy for me. There are videos explaining which does what - but thinking it through in terms of what MY actual business needed was harder. Luckily the help / chat team were patient when I asked lots of questions. It's linking your strategic structure to the pass / bundle / membership that feels a bit complicated. So I started simple with a 5 class bundle then I'm going to expand from there. There are videos - but it's not as good as chatting to someone about what you want your business to achieve and which is the best model. A half hour help chat / webinar on this would be useful sometime!

Malton community sports center

Kommentare: Great value for money, fantastic support system when needed, best decision I`ve made moving on here.

Vorteile:

Everything, from both customer side and mine as an administrator. Customer feedback has been amazing, particular around how easy the site is to navigate and make bookings. We have seen a massive uptake in bookings since moving over to Gymcatch

Nachteile:

Nothing. Everything works perfectly, cant fault anything.

GymCatch review

Kommentare: Fantastic, would highly recommend and most definitely use again in future.

Vorteile:

Easy to use and set up, great tech support. All my class-goers and clients found it straightforward and easy to use too. Takes the stress out of bookings, great with all the different bolt-on features too.

Nachteile:

I don’t have any negative comments to say about the app.

A great booking system

Kommentare: GymCatch saves me time in booking administration and keeps all my records in one place. Customer support is absolutely fantastic and they listen to customer views when planning future iterations of functionality.

Vorteile:

GymCatch is easy to use, set up and administer. It keeps everything in one place and allows me to handle bookings, payments, integrate with Zoom and host an On Demand library.

Nachteile:

There isn’t a way to customise the emails that go out to bookers. The On Demand functionality could also be improved to allow videos to be hosted on a GymCatch page so bookers aren’t redirected off to other sites.

Brilliant in every way

Kommentare: Right from the beginning the support from the team has been second to none. I looked at other providers but had no support from them - where as with Gymcatch I felt totally valued and looked after.

Vorteile:

It’s simple to use, both as a business and a client for my business.

Nachteile:

It glitches sometimes and customers can not register or check in but this is easily rectified if I “attend” then after class.

Great package and outstanding customer service

Kommentare: Gymcatch was vital for my business during the COVID-19 pandemic. The software is easy to use for me and for my clients. I chose Gymcatch over other similar softwares because of their positive customer service reviews. In my experience they are outstanding. Reply and deal with issues very quickly and understandably.

Vorteile:

Great functionality (multiple bookings, packages), simple and clear for users, no bugs/glitches, reliable, secure, free trial, great customer service

Nachteile:

Having to contact Gymcatch to manage account. However they are fast to respond and are happy to comply instantly with all queries I presented.

Superb customer service

Kommentare: The customer service is incredible, the response time to queries is very fast indeed and the software is constantly being updated to provide increased functionality. Every time I think of something that might be useful, I drop them an e-mail and lo and behold, they have already thought about it and will be bringing it out in their next update. Top notch service! :)

Vorteile:

I found the booking system easy to set up, I like the options of the different packages that you can offer. The participant information is great and I found a way to gather all the information needed to meet my insurance requirements without having to ask participants to upload a separate document. It is so easy to duplicate a class to make it recurring. The gift option is brilliant for giving away loyalty classes.

Nachteile:

Some of my participants found it a bit tricky at first but they all find it very easy to use now.

Best Customer Service!!!

Kommentare: This software has allowed me to seamlessly run my business from scheduling to accounting. It has given me so much of my time back, I don't need to spend hours on admin anymore because of this. It is very user friendly and it did not take my customers long to get the hang of it. The best part has to be the customer support. If anything ever goes wrong or one of my customers needs assistance beyond my control, the support team are absolutely amazing. I never have to panic as they respond instantly via a live webchat and no issue ever goes unresolved. They are so well trained and knowledgable about all ends of the software. It is so refreshing to ask for help and actually receive exactly what you need. 10/10 would recommend. The return for what you pay for is next to none!!

Vorteile:

This software has allowed me to seamlessly run my business from scheduling to accounting. It has given me so much of my time back, I don't need to spend hours on admin anymore because of this. It is very user friendly and it did not take my customers long to get the hang of it. The best part has to be the customer support. If anything ever goes wrong or one of my customers needs assistance beyond my control, the support team are absolutely amazing. I never have to panic as they respond instantly via a live webchat and no issue ever goes unresolved. They are so well trained and knowledgable about all ends of the software. It is so refreshing to ask for help and actually receive exactly what you need. 10/10 would recommend. The return for what you pay for is next to none!!

Nachteile:

It has everything I need. Sometimes I am limited with features however, I feel that the limits are very niche to my industry. I don't think most businesses would need the things that I would.

Studio owners GymCatch experience

Kommentare: Great, when I have had a problem, the response has been excellent. Very helpful and keen to make things work for us. Also listened to suggestions to improve the service.

Vorteile:

The phone app is excellent and there are now lots of add on features that have helped me take and manage online bookings from anywhere. There are videos explaining how to do things. The team listen to suggestions… example courses and drop ins. The emails are great so everyone knows what is happening.

Nachteile:

A few things, some times clients click twice and end up booking in twice and do not mean to. There are lots of options and I feel there is lots to go wrong if you don’t fully understand the set up. I am still learning. The “How to “ videos are excellent. Sometimes there are lots of clicks to get to where I need, all takes time. Generally the product is excellent though.

Likes and dislikes

Kommentare: I’ve enjoyed the time with gym catch but it was hard to set up and I’ve spent a lot of time chatting to online help.
I haven’t added demand yet so I hope that’s easy.

Vorteile:

Feels fun and modern Like that it’s a growing company The people are really helpful in the chat when you can’t work something out.

Nachteile:

Calendar integration not great sends double one that’s cancelled so you calendar is a mess. No name on booking in the calendar . No reminder text sent to clients . Not designed for 1-1 bookings PT. Want to reach out for help in the evenings and weekends but gym Catch closes. Vids on YouTube are fast and bit quick to follow. Bit expensive as most people need all the add on’s to compete with other booking systems. Would like more templates on offer.

Gymcatch

Kommentare: I wouldn't be without it now. I set up my Gymcatch business account during the Pandemic and it met my needs perfectly. Despite now being back to "normality" I wouldn't revert back to cash payments and paperwork. The features it provides make my life much easier

Vorteile:

Easy to use system which is perfect for my class needs. Booking is simple, managing class size and detail is straightforward and applications for communicating with customers are easy to use

Nachteile:

Some of the essential features are additional bolt ons. It would be nice if these were included, but I understand why they're not. From an admin point of view I find it easier to use from the website on my laptop rather than through the app on my phone. The reverse is true from a user-participant perspective.

A great booking system for my classes

Kommentare: Very good customer service and how they are always looking to improve, add and stay up to date with their system to make it better for customers. Easy for clients to use and has the features I need.

Vorteile:

The integration of Zoom so clients can book everything in one place. Memberships and passes to offer. Easy for clients to use.

Nachteile:

You have to sometimes go forwards and back to find what you are looking for. On demand I do not use and have to use a different way to get on demand videos to clients as this doesn't work for me on GymCatch as too complicated and not easy for clients to access. Sending YouTube links has been easier for me. It would be good if there was a portal or easy access area for clients who are on a specific membership or want to purchase on demand, to access recorded content.

Couldn’t live without gymcatch now !!!

Kommentare: I don’t think I could work without gymcatch now ! My business is small but it has taken the worry out of wether people will attend or not . The more classes I do the more necessary gymcatch is .

Vorteile:

It’s easy for everyone to use . I have had very few issues and any queries I’ve had have been answered immediately and I am old and not great with software !!😂

Nachteile:

Slight niggle …. I have to log on through business portal every time ! Unless I’ve got that wrong ???

Gymcatch has simplified my life!

Kommentare: I would highly recommend Gymcatch, the software is very simple to use, customer support are always always quick to get respond if I’ve had any queries.

Vorteile:

I was very sceptical about setting up a booking system and wasn’t too sure how my class participants would find using the software. It’s been SO easy for me, and more importantly for them! With 40+ participants attending classes during lockdown, Gymcatch has been invaluable.

Nachteile:

The only problem that I’ve had is when sending a group email to all participants booked on a session, for some reason, I have two clients who don’t receive the emails, they did to start with and both say they haven’t changed any of their settings.

Brilliant entry level

Kommentare: Gymcatch is brilliant at what it does and is not expensive. Great value for money. I would recommend it to anyone. Easy to sign up and use and easy to cancel if you need to. Great for start-ups. Check it has all the functionality you need.

Vorteile:

Gymcatch is an easy system to implement and use. Great for small gyms, studios and PTs. Customers soon got used to using the system and app. Gymcatch is excellent value for money with a great support team. Instant answers and advice via the online chat system.

Nachteile:

In terms of managing our class bookings and payment Gymcatch is absolutely brilliant. Only moved away because we wanted more functionality, especially marketing and campaigns management within the same tool.

Excellent Fitness Studio app

Kommentare: Great experience with this app from conception of my business throughout its growth.

Vorteile:

Easy to set up with help from professional team. User friendly once up and running....

Nachteile:

I didn't experience any particular cons but some of the set up features could be slightly improved

Very easy to use & value for money

Vorteile:

It's easy to use and create templates for class & appointments. It really is a inexpensive booking system that integrates well. The app is good too and my clients find it easy to to use as well.

Nachteile:

The app is missing 1 feature that irritates me and that is the ability to add clients from my followers and deduct from their passes and the opposite. Cancel clients off and remind their passes. It can be diwn on the desk top version which means I have to get out my laptop or even go through their website on my phone.. but it's a minor inconvenience.

Gymcatch

Kommentare: All good and the customer service is excellent offering a speedy response to any queries.

Vorteile:

Love everything about this software, massively reducing class admin time.

Nachteile:

There isn’t anything I dislike about this product