Wir helfen Unternehmen seit 18 Jahren,
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Über Hospitable.com
Smartbnb ist die Automatisierungs-Engine, die mehr als 75.000 Ferienunterkünfte weltweit betreibt und so dazu beiträgt, dass du persönliche Gästeerlebnisse in großem Maßstab bereitstellen kannst.
Easy integration with our Airbnb account enabling us to maintain prompt responses to guest enquiries 24/7.
We're missing the feature of responding to the guest reviews (automated).
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Nutzerbewertungen filtern (134)
Sehr gute Gästebenachrichtigung und guter Support
Kommentare: Ich nutze Hospitable.com (früher SmartBnB) jetzt seit über zwei Jahren nachdem ich selbst als Gast einmal positiv überrascht wurde und der Vermieter mir von diesr Plattform erzählt hat. Sie ist insbesondere was die Kundenkommunikation angeht sehr leistungsfähig. Früher musste ich jede Gästeanfrage manuell beantworten, heute macht das Hospitable.com. Selbst die Putzkraft wird automatisch über Buchungen und Änderungen informiert. Wahrscheinlich könnte ich eines Tages einfach tot umfallen und weder meine Gäste noch die Putzkraft würden es merken ...
Vorteile:
Der Funktionsumfang dieser Software, die auch ständig weiterentwickelt wird, hat mich überzeugt. Am meisten nutze ich die automatiserten Benachrichtigungen an die Gäste, die keine Wünsche offen lassen. Meine Gäste schreiben mir überschwängliche Bewertungen bei AirBnB, vor allem über meine schnellen Rückmeldungen, die zum großen Teil automatisierte Nachrichten sind. Sehr positiv ist auch der direkte Draht über eine Chatfunktion zum Support, wo man Tag und Nacht Antworten auf seine Fragen und die notwendige Hilfestellung erhält. Ich habe auch schon mehrere Verbesserungen angeregt, die innerhalb weniger Tage und Wochen umgesetzt wurden und damit allen Nutzern zur Verfügung standen.
Nachteile:
Die Benutzeroberfläche der Software ist selbst nach dem letzten großen Release immer noch wenig ansprechend. Die Menüstruktur und die englischen Menüberschriften sind gewöhnungsbedürftig und nicht intuitiv. Andere Sprachen außer Englisch sind wohl vorgesehen aber m.W. zur Zeit noch nicht erhältlich. Die Kalenderübersicht ist ein langer Balken, der je nach Bildschirmgröße noch nicht einmal einen Monat anzeigt (bei Handys noch viel weniger). Hier muss dringend nachgebessert werden. Dennoch sind das Kleinigkeiten bei einem ansonssten hervorragenden Produkt.

In Betracht gezogene Alternativen:
The best software out there with the easiest of setup
Kommentare: The support team is just amazing. Bubbly happy and just can do attitude, with personal responses, not just templated garbage that other software operators just try and fob customers off. The transparency of their roadmap and features, and allowing customers to vote for a feature or change is amazing, allowing hosts to drive the features that are needed, rather than some product manager that doesnt know what actual hosts want.
Vorteile:
Ease of install, nothing complicated to do and doesnt mess with you logging into the actual AirBnb if you needed to. The automation of messages and bookings has meant I can go from 2 properties to 5 with very littler additional overhead or work. I plan to get to maybe 15-20 properties before I look to hire someone, but then still be able to enjoy my own personal time
Nachteile:
The direct booking website was lacking, however in the last couple of months it has become par with other booking sites including AirBnb; so I cant provide a negative on this anymore
Hospitable : Easy to Use and Affordable!
Vorteile:
The price of Hospitable is very attractive.
Nachteile:
There’s a bit of a learning curve because there are so many features. Isn’t necessarily a con.
Antwort von Hospitable.com
vor 8 Monaten
Thanks Allen!
Do NOT Trust Smartbnb
Kommentare: Overall, it would be okay software that I would be willing to keep if I could trust the company. If I re-open my Airbnb ever, I will probably choose a different company in the future.
Vorteile:
This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails).
Nachteile:
The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company. Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions.
Antwort von Hospitable.com
vor 5 Jahren
Hi Billie, I am happy that you were a happy Smartbnb customer until you were offered a discount. We have temporarily removed the ability to cancel in self-service so that we can advise our customers on the best move forward, either pausing or cancelling their subscription, or benefitting from a discount. This is a decision we have taken so as to be able to support each of our customers throughout this crisis. Under no circumstances would the review be a requirement for a discount to be granted, or a subscription paused or cancelled. After receiving your feedback, I have made sure this was clear to the entire team. Your subscription was therefore cancelled within minutes of you reaching out. Lastly, listening to our user's feedback is an important part of our job, and feedback about the part our product does miss is something that we listen to just as well. Your critical feedback is very valuable to us because it helps us get better. Pierre-Camille Founder & CEO
In Betracht gezogene Alternativen:
Best PMS on the market and can't wait for their growth.
Kommentare: I tried about four other property management softwares that had amazing reviews but just didn't cut it for me and my business. Hospitable is by far the best software I've used in my four years in the industry.
Vorteile:
It's extremely user friendly and so easy to use but extremely powerful. They have really developed a product that can streamline a ton of the processes in your short term rental business. Other software on the market are over priced and extremely difficult to use.
Nachteile:
Website feature is still in development stages at time of this review. Also, I would like to see more integrations. Lastly, I think the metrics/financial reporting feature can be improved. I would like to be able to see more organized data about the health/growth of my properties so I can send a nice branded report to my property owners.
Antwort von Hospitable.com
letztes Jahr
Thank you for growing with us, Kevin!
In Betracht gezogene Alternativen:
Best Life Vacation Stays
Kommentare: I can't imagine running my vacation rental business without it.
Vorteile:
Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.
Nachteile:
Task rules - less intuitive to understand how they operate and when you would use them.
In Betracht gezogene Alternativen:
I couldn't have scaled from $200,000 to $2 million without Hospitable
Vorteile:
When I first started scaling and became a 3-home operation nearly overnight, I was really struggling to keep up with effective communication to my guests. I had dozens of note documents for each property on my iPhone for things like; Check-in instructions, the first morning follow up message, Check-out instructions, etc. I would have to copy/paste these into the messaging apps and found myself making frequent, detrimental errors such as sending check-in instructions for the wrong house to a guest. Another major challenge I was running into before Hospitable was that I couldn't travel easily or do anything that wouldn't have strong cell phone service because I always had to be available to send check-in/out messages to my guests. Hospitable solved all of this and more. After a few weeks using the platform I went from thinking I hit my ceiling at owning and operating 3 homes, to believing I could effectively manage 15 or more. Fast forward to today and my company, Good Life has grown to 8 (soon to be 9) independently owned and managed homes that are all top 10 revenue producers in their respective zip codes, all maintain a 4.9+ overall review, and gets tons of repeat renters. This simply would not be possible without the automated communication SmartBnB enables to our guests and team.
Nachteile:
I honestly don't have any cons to list about Hospitable. I signed up for Hospitable and had the automated messages firing to guests and my cleaning team within a few hours thanks to the smooth onboarding flow and pre-built messages that were already populated. I've been using Hospitable for a few years now and have never had issues with it not performing. The few times I've had to contact support about questions, they were lightning quick to respond. It's amazing they don't charge more for this platform, honestly.
In Betracht gezogene Alternativen:
Great PMS for STR Management!
Vorteile:
Hospitable was the very first software I incorporated into my business. I manage my own STRs and it has been instrumental in helping me automate reservation management and guest messaging. Super user friendly UI that's easy and intuitive for anyone to learn and implement into their business. The customer service is also super helpful with their responses! They even sometimes send over a screen record to help you understand and answer your questions. Overall, Hospitable is a great PMS and I highly recommend it for anyone in the business!
Nachteile:
Sometimes it takes more than 2-3 days for customer service to answer inquiries and it takes quite a while for bugs in their software to be investigated and resolved. I also wish Hospitable had more robust reporting.
Antwort von Hospitable.com
vor 9 Monaten
Thank you for your review - we're so happy you consider us instrumental in automating reservation management and guest messaging!
Hospitable is an amazing channel manager
Kommentare: Hospitable is amazing and I would recommend vacation rental managers to use it.
Vorteile:
Hospitable is easy to use, easy to learn and very user friendly.
Nachteile:
This software has changed how I manage my vacation rentals, I would highly recommend it.
Antwort von Hospitable.com
vor 8 Monaten
Thank you for the glowing recommendation, Cameron!
Hospitable = STR owners best friend
Kommentare: Great! Very user friendly, love the how to videos.
Vorteile:
Guest communication features. User friendly.
Nachteile:
This one is tougher…the app kicks me out every so often and I have to resign in which can be annoying but so far that’s the only con I have.
Antwort von Hospitable.com
vor 5 Monaten
Thanks for your review, Rachel!
Must Have For Busy People
Kommentare: It’s been a great investment to build and grow my property side business.
Vorteile:
I don’t have all day to work on my rental property. I have a full time job, a young family, and a million other things keeping me busy. Paying for hospitable is hands down how I’ve done so well with my vacation rental - I set it and (mostly) forget it and it makes me look polished, organized, and super responsive with my guests. It saves me so much time and keeps me from making mistakes.
Nachteile:
The learning curve. You do need to invest some time understanding all the functionalities on the front end. The price is also a bit high since I only have one property. I think the price keeps many people from using it.
Antwort von Hospitable.com
vor 8 Monaten
Thanks for the positive feedback, Julya
In Betracht gezogene Alternativen:
Perfect except a persistant BUG on booking.com sync
Kommentare: Good
Vorteile:
The owner access and guest portal which are perfect
Nachteile:
BUG on booking.com SYNCING. When syncing with Booking.com, all existing calendar restrictions are deleted. For exemple, if you set allowed checkin/checkout days in Booking extranet, theses restrictions are deleted when Hospitable syncs. So, it is not possible to keep calendar consistency between Airbnb, Vrbo and Booking. I mentioned it to Hospitable team which is dragging on this issue.
Antwort von Hospitable.com
letztes Jahr
Thanks Michel - we appreciate the feedback
my experience
Vorteile:
calendar and scheduling, easy to read. !
Nachteile:
i don't have any problems with hospitable
Antwort von Hospitable.com
letztes Jahr
Thanks, Donna!
I absolutely love this company and their software
Kommentare:
Great company, great product.
I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money.
But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review.
If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get.
Vorteile:
*Very friendly and easy to use. Intuitive, simple and clear. great features: *scheduled messages before, after and during stay *automatic revives. *cleaver coding - identifies the topic of people's questions and replays with a prepared answer. * Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. *You have the option for automatic replay in multiple languages - based on the guests language. *full control over how much of the software you want involved in your work. *Very affordable, and definitely worth my money. *superb customer service.
Nachteile:
I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more.
In Betracht gezogene Alternativen:
Get your life back!
Kommentare: I could not be more pleased with the freedom Smartbnb has given me. : ) I only wish people would believe me when I tell them I only work 3 hours a week when I am running 18 doors at one time.
Vorteile:
Before I started using SmartBnb I was anxious all the time about missing an inquiry or a booking request. I remember not even being able to really enjoy my time off because I had none. I run 18 listings now. I work less than 3 hours a week now that my systems are all set up in Smarbnb. It's not the easiest to stop and think through what and when the messaging goes out. But it's not the software's fault. It takes a lot of energy process to map your business. The easiest way for me was to whiteboard it and write down the life cycle of a guest. Once you do you will only need minor tweaks after that. I could not be more pleased with Smartbnb. It's so stinking smart!!! Don't waste another minute worrying about your business, systematize it! You will love it.
Nachteile:
It's difficult to get started. There are a lot of moving pieces. You have to know which listing gets what messaging all the time and which ones getst the unique messaging.
Makes my life so much easier
Kommentare: Overall I love smartbnb. It saves me a lot of time and effort. It makes managing multiple properties a lot less of a headache and I would definitely recommend it.
Vorteile:
I help oversee 10 short term rental properties across 6 different accounts. I love how I can easily see what's going on and respond to any customer for any property in one platform. You couldn't believe how time consuming it is to respond to people across so many different accounts. Also I LOVE how you can set up automated messages - ugh the best! This saves me an incredible amount of time every week!
Nachteile:
The only thing I wish this smartbnb had was a mobile app which I know they're working on and I'm very excited for. Also I wish it was easier to set up manual tasks and reminders without having to go to the operations calendar and look up the customer. I wish you could do that all within the messaging section. There's also a fewww times the program bugged out on me but overall I really like the program.
Antwort von Hospitable.com
vor 5 Jahren
We're delighted that Smartbnb is helping you run your business more easily and effectively! We also really appreciate your feedback: the mobile app will be ready very, very soon ;) And your recommendation about making manual tasks easier to set up is quite right, we will add this to the feedback pipeline. And of course, we will keep working on fixing bugs and making sure that Smartbnb is the most reliable platform in the short-term rental market :)
No better option for the money
Kommentare: I use this software daily and love it.
Vorteile:
The price is the best feature about this software. Nothing beats it for the money.
Nachteile:
Not the most user friendly. It can take a while for someone who is not very computer savvy to use it.
Great app, exceptional customer support
Vorteile:
Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests. It is also such a peace of mind as I don't have to worry to forget to send out confirmations, follow up messages and alike. Customer support is exceptional not only for those moments where you need to figure our of how something works or is set up best but in the difficult times of COVID the team at Smartbnb has repeatedly showed that they do care for their customers! I could not recommend this software and company enough!
Nachteile:
Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard.
In Betracht gezogene Alternativen:
Good channel management with lots of integrations
Vorteile:
I switched to Hospitable from another channel management software as it had a lot more integrations and especially the Schlage Encode integrations. What I found was even more features that are powerful and make my management and guest communications easier.
Nachteile:
It occassionally has a few hiccups working with VRBO.
Recommended for VR Owners
Kommentare: overall my experience with smartbnb is great and would highly recommend this software.
Vorteile:
I feel the best feature is the housekeeping management system built within the software. very easy to use and simple.
Nachteile:
The least I like is the booking functionality. While it's easy to use there could be more customization on the booking engine.
Must Have Automation Software to scale your STR Business
Vorteile:
Smartbnb safed me hours of works and writing back and fourth. And made it possible for me to grow my STR Business in the first place.
Nachteile:
You need to spend a tiny bit of time to able to use the software correctly.
In Betracht gezogene Alternativen:
Very good, but…
Vorteile:
Hospitable is a great app to start with and will make you look professional to your guests. I like the message automations and integrations even having flight info included. I most like the rating that shows if a potential guest is likely to book, or not book.
Nachteile:
There are other apps that provide even more features for less than hospitable with similar qualities.
The best out there for sure
Vorteile:
I have tried a few different rental management platforms and after much money and time spent elsewhere I am do thrilled with hospitable. So intuitive! No hours spent trying to make sure listings are uploaded properly. No monstrous learning curve
Nachteile:
Waiting for payment processing to be available thru the direct website so I can get rid of the current dinosaur platform I am using. If there was a better client management system so I could customize my database that would be amazing

In Betracht gezogene Alternativen:
Simplifying your life as a Host!!
Kommentare: Customer service was good and it saves me a lot of time automating the hosting process.
Vorteile:
Reasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system. Customizable.
Nachteile:
It doesn't allow you to integrate Booking.com (yet) but they say it's coming.
Best helper and leader for my area
Kommentare: I can get a best and fast answer to my guest when they just inquire. Everything that I need to send to my guest I can set automatic and timely to them with out wast my time. I can sleep well with out worries to answer messages.
Vorteile:
I thought that I could help me and save my time so I could have time to do something else without worrying.
Nachteile:
My least favorite is I don't have a list of all the numbers that I need, the software allowing me to use 10, but I can only use two of them a month. Haha