Gomocha Erfahrungen

Easy to use filed service application

Kommentare: A lot of knowledge on the system and friendly support.

Vorteile:

Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.

Nachteile:

Registering the used measuring equipment.

Best value for money

Kommentare: FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.

Vorteile:

The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.

Nachteile:

It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).

Gomocha still needs a lot of work

Vorteile:

I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus.

Nachteile:

the amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect.

Great Tool ,supports our service needs perfectly!

Kommentare: We use it on daily base and the service team is happy of features that makes their field life easier.

Vorteile:

We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.

Nachteile:

Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.

A good alternative to the big ones

Vorteile:

FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.

Nachteile:

The time it takes for new innovations to be pushed through.

Unstable

Kommentare: Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time paths are rarely issued.

Vorteile:

Flexible system with many possibilities and easy to change by a user/administrator.

Nachteile:

It's very unstable. A lot of malfunctions and we never know when it will be solved.

FMP360 Review

Vorteile:

The application is highly configurable, configurations are quick and easy to deploy. And since our back end application where FMP is connected to is also a Gomocha product, it is easier to send the data to and from FMP360. Gomocha's expertise on the back end product it is easier for us to discuss new requirements.

Nachteile:

Due to its highly configurable functionality performance maybe impacted specially on Home Dashboard page so have to be very careful in adding filters. Map functionalities could be improved like be able to assign orders on the map.

A highly configurable piece of software

Kommentare: Coming from other software in the previous years, there was a learning curve but the adaption to this platform was very smooth in the end. The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional

Vorteile:

It's highly configurable to the extend that it's almost too configurable, but it gives many options. Everyone can create a view in the software that allows them to view what they need to see to make the best of their work. It's highty adaptable.

Nachteile:

Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply. We ware working on the cloud platform and sometimes experience some lagging when trying to search an asset or refresh the plannersboard.

It works great but sometimes contains bugs

Kommentare: I am overall content with Gomocha

Vorteile:

The easy to use interface and the convinient planning options.

Nachteile:

It can have a lot of issues. Especially when you have last minute changes or bad internet connection.

Great platform to configure specific maintenance apps

Kommentare: FMP360 helps the technicians to locate the valves that need to be serviced, perform the right maintenance, and provide feedback on the maintenance performed to the supervisors/work preparers.

Vorteile:

FMP360 is an excellent tool to configure specific maintenance apps which are easy for the technicians to use. The apps help the technicians to locate and execute their maintenance tasks efficiently. I like that FMP360 can be configured easily to the specific wishes of the company unlike large CMMS software.

Nachteile:

Currently we FMP360 as standalone software. Integration with our CMMS SAP could be an improvement.

A Review

Kommentare: Not happy, also don't hear good feedback from the technicians. But since this is a business decission we have no choice.

Vorteile:

I like it that your contacts try to assist you.

Nachteile:

What I hate is that it's not user friendly but mostly that the bugs are many times only fixed with the next release. And that release sometimes causes new issues.

Gomocha is gebruiksvriendelijk. Support is ondermaats

Vorteile:

Planomgeving is overzichtelijk en gebruiksvriendelijk

Nachteile:

Support op onze planning verloopt zeer, zeer moeizaam. Sommige aangevraagde wensen staan al meer dan een jaar open.

Almost a perfect solution for servicemanagement

Kommentare: Have used a few other service management systems, Gomocha is prety straight forward, although there are still a lot of features we don't use at the moment.

Vorteile:

Roadmap. They listen to their customers and put requests for improvement on their roadmap. While developping new functionalities they work with user groups to test and comment the work done.

Nachteile:

Most of what we will need in the next 18 months is on the roadmap.

Overall great for scheduling and

Vorteile:

Feature to schedule specific tasks to specific persons, inculing checklistst

Nachteile:

We are still developting this program so we have to see what this is when it is completed.

FMP360 and Wilchem

Vorteile:

Easy to use, realtime communication with engineers, reporting tools

Nachteile:

Performance of the Gantt chart could be better. Missing a customer portal that matches our services.

Dutch Review FMP360

Kommentare: A clear & efficient web-application easy to design conform company process.

Vorteile:

Easy to use A easy to access web-application Good functionality

Nachteile:

Performance could become better. Some functionalities could be improved (map related).

It works when it works

Kommentare: It is okay, when it works it is great

Vorteile:

Our guy [sensitive content hidden] is always fast to respond and helps us a lot

Nachteile:

In our case it is really buggy. Things go massivly wrong almost every single month. Especially after updates.

Terrible updates

Kommentare: For me as planner it's ok in use, for the guys on the road with the mobile version, updates are bad, constant errors.

Vorteile:

The desktop version is easy to use........

Nachteile:

After every update there is something or wrong or missing

Overall view

Vorteile:

Overall view is quite good, we still miss the "user friendly" experince in managing the BI

Nachteile:

Implementation limits when we need to connect the softawrea with external ERP

My Review

Vorteile:

Scheduling Agenda and easy to interface configuration

Nachteile:

Too many redundant acknowledgment operations