Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
Über Hostfully Guidebooks
Begeistere jeden Gast mit lokalen Empfehlungen und geschäftskritischen Immobilieninformationen mit digitalen Reiseführern.
As for cost, I have one property and Hostfully gives me free access and usage of the Guidebook program.
Nothing to dislike but I'll keep writing because there's a text minimum.
Nutzerbewertungen filtern (121)
Nutzung
Sortieren nach
Nutzerbewertungen filtern (121)
Perfect for our needs
Kommentare: We don’t think about it much, which is exactly why we like it! We made a guidebook, occasionally update it, and our guests can find all of the info they need for their stay. We have gotten several compliments on it from guests and no complaints!
Vorteile:
Hostfully is an easy to use product, perfect for our need for a vacation rental guidebook. The interface is easy for guests to understand and access, and we can generate a simple link. We also like being able to create a PDF version to send directly to guests.
Nachteile:
Updating guidebook recommendations is sometimes buggy and difficult. Especially when choosing photos, entries sometimes do not save correctly.
Antwort von Hostfully
letztes Jahr
Thank you for your wonderful feedback, Joel! We're delighted to hear that Hostfully is perfect for your vacation rental guidebook needs and that the interface is easy for both you and your guests to understand and access. We're glad you appreciate the simplicity of generating a link and creating a PDF version to send directly to guests. We apologize for the inconvenience you've encountered with updating guidebook recommendations. We're thrilled that Hostfully has been a clean, easy-to-understand solution for you at a good price point. It's fantastic to hear that you've received compliments from guests and no complaints regarding the guidebook. Thank you once again for choosing Hostfully! :)
Digital Guidebooks Helpful for Vacation Rental
Kommentare: I like that it is an easy way to create and share house rules, check-in information, property specific info. This is all really important information that guests need to have, and even though we have a printed House Manual at the property, it is essential to have something digital. I like that it is an easy link to share with guests and they can access it from anywhere.
Vorteile:
I like the way the digital guidebook is set up with "cards" for each category, and that it is easy to send to guests so that they can have all the important information in one place.
Nachteile:
Not really. Overall the set up was pretty easy and straight forward.
Antwort von Hostfully
letztes Jahr
Thank you for your positive feedback on Hostfully's digital guidebooks for vacation rentals, Salma! We're glad to hear that you appreciate the way the guidebook is set up with cards for each category and find it easy to send to guests, allowing them to have all the important information in one place. We're pleased to know that the overall setup process was straightforward and that you chose Hostfully because of its ease of use, the availability of a free option for the first listing, and the ease of creating and sharing house rules, check-in information, and property-specific details. We agree that having digital information is crucial for guests, and we're glad you find it convenient to share the guidebook link with guests, making it accessible from anywhere. Thank you for choosing Hostfully Guidebooks! :)
lack of free trial makes it impossible to see quality
Vorteile:
nice design, good potential, but lacks features.
Nachteile:
Lacking of basic features. Unprofessional staff when comes to refunds. Sales team very aggressive but no free trial so they oversell its abilities Massive overselling and marketing hype but very much overhyped. Not user-centric.
Antwort von Hostfully
vor 4 Monaten
Thank you for your feedback. We're glad to hear you appreciate the design and potential of Hostfully. We apologize for any inconvenience you experienced with the lack of a free trial and the handling of refunds. Your concerns about the aggressive sales tactics and the platform's overselling are noted, and we'll work on improving these areas. Thank you for sharing your thoughts; your feedback is invaluable as we strive to make Hostfully better.
Essential tool for every vacation rental host
Kommentare: My vacation rental is in another state, so I'm unable to visit as often as I'd like to. A paper guidebook really wouldn't be ideal me. Hostfully allows me to provide a wealth of information to my guests, and allows me to update the content from home at any time. Of the software tools I use to manage my rental, this is one I never second guess.
Vorteile:
Hostfully is easy to use from both a host and guest perspective. I can easily add or update content, and the web interface is intuitive enough for guests to navigate around the site without any help. The free version is great, but the features that come with the paid version allow me so much more flexibility. I love creating my own custom categories! I also like being able to create/personalize links for each guest, and have the links expire on the date I specify.
Nachteile:
Nothing... while there is always room for improvements/new features, I'm really love/value the software very much.
Antwort von Hostfully
vor 4 Monaten
Hello Carol, Thank you for your detailed review! We're thrilled to hear that Hostfully is an essential tool for you and that you find it easy to use from both a host and guest perspective. It's great to know that the web interface is intuitive and that you appreciate the flexibility of the paid version, especially with custom categories and personalized links. We appreciate your feedback and are glad to hear you value the software so much. Your comments about managing your vacation rental remotely and being able to update the content from home are exactly what we aim to provide. Thank you for choosing Hostfully, and for highlighting the positive guest experience our platform offers.
Guidebook Brilliance!
Vorteile:
When I first came across Hostfully Guidebooks I didn't even know I needed it (about four years ago in fall 2017). I used a cumbersome word document to send to my earliest vacation rental clients checking into my condo. It was a very manual process. Now, I own and operate four individual units and integrate my Hostfully Property Management System with Hostfully Guidebooks and we're basically hands-free from running this labour-intensive side of the biz. In short, I'd highly, highly recommend Hostfully from my perspective as a boutique property manager.
Nachteile:
Integration was a breeze. No cons that I can think of.
Antwort von Hostfully
vor 4 Monaten
Hello Tod, Thank you for your glowing review! We're thrilled to hear how Hostfully Guidebooks transformed your process from a cumbersome word document to an integrated, hands-free solution with our Property Management System. It's fantastic to know that our platform has significantly eased the labor-intensive side of your business, allowing you to manage four individual units seamlessly. We're glad to hear that the integration was smooth and that you have no cons to mention. Thank you for highly recommending Hostfully from your perspective as a boutique property manager!
Great online guidebook platform for our Pura Vida Ecolodge retreat in Costa Rica,
Vorteile:
In a world where we're often on the go so much of the time and it's not always practical, or quite frankly, necessary to print out a 25-page guidebook, Hostfully provided us with the online platform that enables us to share some really useful information and tips with all our guests that come and stay at Pura Vida Ecolodge on their mobile device in a quick and easy manner... good job and keep the updates and progress coming. Pura vida!
Nachteile:
Sometimes the infrastructure is a little fiddley in terms of editing and updating but I know they have come on leaps and bounds since it first started.
Antwort von Hostfully
vor 4 Monaten
Hello Joe, Thank you for your review! We're thrilled to hear that Hostfully has provided a convenient online platform for sharing useful information and tips with your guests at Pura Vida Ecolodge. It's great to know that our guidebooks make it easy for guests to access everything they need on their mobile devices. We appreciate your feedback about the infrastructure being a bit fiddly when editing and updating, and we're glad to hear that you've noticed significant improvements since we first started. Thank you for your kind words and for choosing Hostfully. We'll keep the updates and progress coming! Pura vida!
Hostfully makes my job so much easier
Kommentare: It has been great. The renters love how easy it is to use.
Vorteile:
It is easy to setup. I can customize each book book to a specific property. Best part is I can make changes on the fly and the renters see the change in real time.
Nachteile:
I wish we could use the client manager side of Hostfully. Unfortunately in our situation we cannot. This is not a fault of Hostfully but more of the rules when third part booking sites like VRBO interact with them.
Antwort von Hostfully
vor 4 Monaten
Hello Thomas, Thank you for your review! We're thrilled to hear that Hostfully makes your job easier, allowing you to set up and customize each guidebook for specific properties with ease. It's great to know that you can make real-time changes that renters can see immediately. We appreciate your understanding regarding the client manager side of Hostfully and the limitations imposed by third-party booking sites like VRBO. Thank you for your positive feedback, and we're glad that renters find it easy to use.
Hostfully Guidebooks the best option for your gests
Kommentare: Overall my experience has been very good and I think it is a very good option to digitize the guidebook of the apartment to make it easier to use and understand for the guest, besides being able to consult it beforehand in case there is any doubt or problem.
Vorteile:
How easy it is to customize all the templates to meet your needs, Hostfully gives you the perfect structure and space to tailor the message to your guests in the way you see it fits.
Nachteile:
I would like the market place area to be more thought out so that you can offer your own services. This can be done, but in terms of quality and product placemente, it is noticeable that the options that Hostfully brings for its commercial agreements are more careful and have more options to be more attractive to the guest.
Antwort von Hostfully
vor 2 Jahren
Thank you for your kind review of Hostfully Guidebooks, Ismael ! We are thrilled to hear that you find our platform easy to use and customize to meet your needs. We appreciate your feedback regarding the marketplace area, We are glad to hear that you have had a positive overall experience with Hostfully Guidebooks, and that our platform has helped to digitize your apartment guidebook and make it more accessible to your guests. Thank you for choosing Hostfully Guidebooks, and we look forward to continuing working with you! :)
Effective communication with my guests
Kommentare: The Guidebooks platform allows me to provide my guests with a useful and comprehensive guest book in advance of their arrival and gives my guests a means of carrying my guest book with them while staying at Casa de Paz. I provide a printed "Welcome Book" in the home, but guests don't have access to this until AFTER their arrival and check-in. With the Hostfully Guidebook, guests have information about Casa de Paz, check-in instructions complete with pictures, address, directions, phone numbers, etc. before they arrive. A further advantage of the online Guidebook is that guests have access to information when they are out and about.
Vorteile:
Hostfully's online Guidebook gives me a great platform to create, manage, update and distribute my Guidebook to my guests prior to their arrival. The software is easy to use. The end result is a satisfying product that my guests can easily access and use leading up to and during their stay at our accommodations. As for cost, I have one property and Hostfully gives me free access and usage of the Guidebook program.
Nachteile:
No real cons. The software is fairly easy to use and produces a great product for my guests.
Antwort von Hostfully
vor 4 Monaten
Hello Dan, Thank you for your review! We're delighted to hear that Hostfully's online Guidebook has been effective in helping you create, manage, update, and distribute information to your guests. It's great to know that the software is easy to use and that your guests find the guidebook accessible and helpful both before and during their stay. We appreciate your feedback and are glad there are no real cons to mention. It's wonderful to hear that the Guidebooks platform allows you to provide comprehensive information to your guests in advance, enhancing their experience at Casa de Paz. Thank you for choosing Hostfully!
Guidebook availability 24/7
Kommentare: Great product, wish we would have used it from the start.
Vorteile:
We love the ease of having a living, online digital guidebook that is accessible at any time for guests. We can also use the print option-which we do-to have laminated copies in our homes. I like being able to populate the Guidebook with recommendations of local things to do that link automatically to Google.
Nachteile:
I wish it were easier to create a guidebook in Spanish for non-native English speakers.
Antwort von Hostfully
vor 4 Monaten
Hello Dawn, Thank you for your review! We're delighted to hear that you love the ease of having a living, online digital guidebook accessible 24/7 for your guests. It's great to know that you also utilize the print option for laminated copies in your homes and appreciate the ability to link local recommendations automatically to Google. We understand your desire to create guidebooks in Spanish more easily and will consider this for future improvements. We're glad you find Hostfully a great product and wish you had started using it earlier. Thank you for choosing Hostfully!
Great Guidebook - disappointing customer care
Vorteile:
Easy to set upEasy for guests to find the information they need, in one document
Nachteile:
When trying to change my email address on account I was unable to. On contacting customer service they informed me why. I then deleted a Guidebook which was no longer needed, leaving the remaining one which was vital. When I was asked to check the account details, the email had not been changed and the vital Guidebook had been removed (NOT by me). There was no way that I was going to set it all up again. Although I was happy with the Guidebook, this was a bad experience.
Antwort von Hostfully
vor 4 Monaten
Hello Kay, Thank you for your review and for sharing your honest feedback. We're glad to hear that you found the guidebook easy to set up and useful for your guests. We sincerely apologize for the negative experience you had with changing your email address and the subsequent issues with your guidebook. We understand how frustrating it must have been to have your vital guidebook removed and to face difficulties with customer care. Your feedback is important to us, and we'll work on improving our support to prevent situations like this in the future. Thank you for choosing Hostfully, and we appreciate your understanding.
Easy start to digital guidebooks
Kommentare: I’ve been using the free version of the guidebook for 4 years. It’s been an easy way to offer the amenity to guests.
Vorteile:
I appreciate the offer of a Free version. Overall was easy to set up and keep updated.
Nachteile:
The ads presented in the guide are irrelevant
Antwort von Hostfully
letztes Jahr
Thank you for your positive review of our digital guidebooks. We appreciate your feedback. We're glad to hear that you appreciated the availability of a Free version and found it easy to set up and update. It's great to know that our guidebooks have been a convenient way for you to offer amenities to your guests. We apologize for any inconvenience caused by irrelevant ads presented. Thank you for using our guidebook for the past four years :)
Digital guidebook
Kommentare: Less guests contact me foe instructions or questions they may have.
Vorteile:
I can have videos for instructions to my guests.
Nachteile:
I wish I could have a place to insert my own website for direct booking
Antwort von Hostfully
letztes Jahr
Thank you for your valuable feedback, Maria! We're delighted to hear that our digital guidebook has been helpful in reducing guest inquiries. We appreciate your suggestion about adding a direct booking website feature and will certainly consider it for future updates. Your input is essential to making our service even better!
Hostfully Guidebooks
Kommentare: Great overall experience.
Vorteile:
It's better than the old paper guidebook, more modern.
Nachteile:
There is nothing that I liked least about hostfully guidebooks.
Antwort von Hostfully
letztes Jahr
Thank you so much for your positive feedback on Hostfully Guidebooks, Kevin! We're thrilled to hear that you found our product more modern and preferable than traditional paper guidebooks. We appreciate your kind words and are glad that you had a great overall experience.
Great product
Vorteile:
Easy to implement in our vacation rental
Nachteile:
It was difficult to edit the guidebook.
Antwort von Hostfully
letztes Jahr
Thank you for sharing your experience with us, Greg. We're pleased to hear that our product was easy to implement for your vacation rental. We're sorry to hear that you encountered some challenges with editing the guidebook. We appreciate your support and hope to provide you with an even better experience in the future.
Hostfully is an invaluable resource!
Vorteile:
With multiple listings Hostfully is truly a life saver! Being able to put all the information about your Short Term Rental in a Hostfully guide book has been a huge time saver. I get very few questions from guest about things inside our listing, or where to go to eat, activities, etc.
Nachteile:
Not much negative that I can speak of really.
Antwort von Hostfully
vor 4 Monaten
Hello Chris, Thank you for your wonderful review! We're thrilled to hear that Hostfully has been an invaluable resource for you, especially with multiple listings. It's fantastic to know that our guidebooks have saved you time and reduced the number of questions from guests about your listings and local activities. We appreciate your positive feedback and are glad to hear you don't have much negative to speak of. Thank you for choosing Hostfully!
Helpful tool
Vorteile:
Hostfully Guidebooks allows me to present relevant information to my guests in a professional-looking, easy-to-use format.
Nachteile:
I have Guidebooks for multiple properties. Hostfully does not allow me to create an easy, recognizable name for each Guidebook. Instead, Hostfully names each Guidebook with a series of cryptic letters that make it hard to distinguish one Guidebook from another.
Antwort von Hostfully
vor 4 Monaten
Hello Erin, Thank you for your review! We're glad to hear that Hostfully Guidebooks helps you present relevant information to your guests in a professional and easy-to-use format. We appreciate your feedback regarding the naming convention for multiple guidebooks and understand the need for easily recognizable names. We'll take this into consideration for future improvements. Thank you for choosing Hostfully for its ease of use for both you and your guests!
Great hospitality platform
Kommentare: I love that I have everything in one place and I could just send a link to my guests or print out each portion needing printed. It's very easy to use for both owners and guests.
Vorteile:
Easy to use Self explanatory User friendly Useful and great for guests Nicely designed
Nachteile:
There's nothing I do not like except I'm not sure how secure it is.
Antwort von Hostfully
vor 4 Monaten
Hello Tahirah, Thank you for your review! We're delighted to hear that you find Hostfully easy to use, self-explanatory, user-friendly, and great for guests. It's wonderful to know that you appreciate the design and the convenience of having everything in one place, with the ability to send a link to guests or print out needed portions. We understand your concern about security and are continually working to ensure the highest standards. Thank you for choosing Hostfully!
Very good product
Vorteile:
It helps our team communicate and work together. It elevates our guest experience.
Nachteile:
No significant cons to the product. Overall happy with the experience.
Antwort von Hostfully
vor 4 Monaten
Hello Juan Miguel, Thank you for your review! We're delighted to hear that Hostfully helps your team communicate and work together, while also elevating your guest experience. We're glad to know you're overall happy with the product and have no significant cons to report. Thank you for choosing Hostfully!
Fabulous!
Kommentare: During covid we did away with our old fashioned folders and moved to digital guidebooks. It’s the best thing we ever did! Far more sleek and professional!
Vorteile:
Easy to set up and easy for guests to access
Nachteile:
There is nothing not to like! It’s fabulous!
Antwort von Hostfully
vor 4 Monaten
Hello Sarah, Thank you for your fabulous review! We're delighted to hear that you found our guidebooks easy to set up and access for your guests. It's wonderful to know that transitioning to digital guidebooks during COVID was the best decision for you, making everything look far more sleek and professional. We're glad you chose Hostfully, especially enjoying the benefit of it being free! Thank you for choosing Hostfully!
Guidebooks Platform- Review
Kommentare: It has been beneficial for us to track how many of our guests are actually using the links and information.
Vorteile:
We work within this software daily and find it very user friendly and easy to maneuver. The support team is very responsive and always available for questions and concerns.
Nachteile:
The links are not secure so we can't input sensitive information
Antwort von Hostfully
vor 4 Monaten
Hello Hope, Thank you for your review! We're pleased to hear that you find Hostfully user-friendly and easy to maneuver, and that our support team is responsive and always available for your questions and concerns. We appreciate your feedback regarding the security of the links and understand the need for secure input of sensitive information. It's great to know that tracking guest engagement with the links and information has been beneficial for you. Thank you for choosing Hostfully!
Great way to set up an online guidebook
Kommentare: Love the guides and easy set up. We'll keep using them.
Vorteile:
Love the ease of use and built in suggestions.
Nachteile:
Sometimes older guests don't understand how to use them.
Antwort von Hostfully
vor 4 Monaten
Hello Morgan, Thank you for your review! We're delighted to hear that you love the ease of use and built-in suggestions of our online guidebook. We appreciate your feedback about older guests sometimes having difficulty using them, and we'll look into ways to make it more user-friendly for all age groups. We're glad to know you love the guides and find the setup easy. It's wonderful that you'll continue using them. Thank you for choosing Hostfully, especially based on a recommendation from an acquaintance.
Great Product
Vorteile:
This guidebook is a great way to show my guests everything they need to know about my property, as well as my recommendations for things to do nearby. I like the way they can see a map of all my recommendations in relation to where they're staying, and also that it looks good when printed as well.
Nachteile:
I created my guidebook when it was a free feature, and now it costs money. Of course, I would have like it to remain free :)
Antwort von Hostfully
vor 4 Monaten
Hello Melissa, Thank you for your review! We're delighted to hear that you find our guidebook a great way to show your guests everything they need to know about your property and nearby recommendations. It's great to know that you appreciate the map feature and how good it looks when printed. We understand your concern about the guidebook feature now costing money, and we appreciate your feedback. Thank you for choosing Hostfully!
Our very useful handbook online
Kommentare: I find that our guidebook, answers so many questions that our guests may have, thus they do not have to keep ringing up for information
Vorteile:
I find that the Hostfully Guidebook is a very useful tool to use, and also that there is a segmented map for the guests to filter what they want to find. It is so easy to update the guide
Nachteile:
I have no negatives to report. My website designer did all the connection work for me
Antwort von Hostfully
vor 4 Monaten
Hello, Thank you for your review! We're thrilled to hear that you find the Hostfully Guidebook a very useful tool, particularly with its segmented map for guests to filter what they want to find. It's great to know that updating the guide is easy for you. We appreciate your positive feedback and are glad to hear you have no negatives to report, thanks to the help of your website designer. We're also pleased that the guidebook has been effective in answering many guest questions, reducing the need for them to call for information. Thank you for choosing Hostfully based on Boostly's recommendation!
The best guide yet
Kommentare: Great platform easy to use
Vorteile:
So easy to use and set up for multiple properties
Nachteile:
Knowing my guests have used it and so have a house manual online
Antwort von Hostfully
vor 4 Monaten
Hello Simon, Thank you for your review! We're thrilled to hear that you find our guidebooks easy to use and set up for multiple properties. It's wonderful to know that your guests are using the online house manual. We appreciate your feedback and are glad you find the platform great and easy to use. Thank you for choosing Hostfully!