Gist Erfahrungen

A Marketing Suite anyone can use

Kommentare: So far I'm very happy with Gist and their support team was outstanding. They will definitely guide and help you if your stuck into a feature or experiencing some problems or issues with a certain technology that you think is not working the way it should be.

Vorteile:

Really love their live chat feature as we are seeing a lot of enquiries compared to any other communication channels such as email, and phone call. We also love how you can segment all the leads who have contacted your website using their livechat, plus the other features will help you nurture your leads.

Nachteile:

Their basic lead capture forms, pop-ups. Hope they can create a better editor for this one so that we can build good looking forms that are enticing for our website visitors.

Great set of features, replaces a handful of other services

Kommentare: I'm using Gist in a SaaS product to welcome and on-board new users and to send new feature emails. Also using automations to trigger messages based on certain user actions.. Users of Intercom will likely see a cost reduction by switching to Gist, and also get a handful of other integrated features included too.

Vorteile:

The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured.

Nachteile:

I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications.

The all-in-one copy cat solution (and that is not necesarilly bad)

Kommentare: We liked it at first, we used it quite a lot, but got annoyed by its "beta" status. We wanted something that worked perfect or at least good, not just OK most of the times. I still believe they have a promising product and it probably improved quite a bit, but - although I have a lifetime subscription - I am not going back given I got so used to dealing with their alternatives.

Vorteile:

I discovered Gist (when it was still called differently) and immediately bought a lifetime subscription. Its promise was to build the next Hubspot / Intercom killer solution at a way more affordable pricing point. We started off using all that was on offer: sending emails, chatbot integration, interaction tracking, building profiles, ... The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect. We switched to a more expensive alternative, Hubspot, but were not satisfied with the overall Gist experience.

Nachteile:

Many of the features I have come to discover had its quirks from time to time. It was clearly a work in progress, a very promising one, yet a product that fails from time to time remains a product that fails. On the other hand, I found it sometimes hard to set things up. Once I understood how it worked, there was no issue, but being a copy cat at heart, they could have taken some of the typical flows for setup from their competitors as well.

Best benefit-cost ratio software

Kommentare: Gist is well suited to build relationships with leads and customers, to offer better support. And because of its marketing automation features could be very handy for improving collaboration in, as an example, the provision of educational services. We have worked with the companion iOS App and it is great for both the customer service team and the support team.

Vorteile:

Good live chat tool. Easy to create custom chat bots robots. Capabilities to send broadcasts and drip marketing campaigns. Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose. Build relationships with leads and customers. Support. Marketing automation.

Nachteile:

shortcomings such as no crm are manageable.

A very promising Marketing Automation platform

Kommentare: If you are considering marketing automation, Gist will fit in well. It really streamlined my entire customer journey right from traffic stage to customer stage

Vorteile:

Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability

Nachteile:

No cons as such. They need more maturity and time to be comparable with Intercom

Gist is a powerhouse in the making

Vorteile:

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Nachteile:

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Get the Gist: one tool to rule them all

Kommentare: Very good, waiting for them to put some more finishing touches to WooCommerce integration. But already very useful and support is outstanding.

Vorteile:

How it rolls multiple need to have tools into one: customer support, lead gen, lead nurture, marketing automation for both email and FB retargeting. Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

Nachteile:

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link. They're working on it though. I also don't love the extent / clarity of documentation for the automation features. A lot of power under the hood but to use very complex automations you need to ask support to clarify how various triggers / conditions work. On the flip side support is great at doing this and will help you out almost immediately.

Gist is Awesome!

Kommentare: We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer.

Vorteile:

Love the chat feature. Everything works well, notifications are reliable, works great!

Nachteile:

Can't really say I dislike anything... Honestly they have so much more (than just chat) at our disposal that we need to implement! Haven't gotten around to it yet.

Really good & Affordable all in one business solution

Kommentare: Using them has been okay. Their support is responsive and attempts to address problems as they can

Vorteile:

Features for the price: the suite of tools fits nicely into any business especially mine. Simply interface- the application is easy to use. The contacts and email builder makes anyone feel at home quickly

Nachteile:

Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon

Great for daily support

Kommentare: Overall, our experience is a great one. Issues have always been solved quickly and effectively.

Vorteile:

I love how easy it is to assign conversations to team members. It's easy to snooze conversations while waiting on a resolution, without forgetting about them.

Nachteile:

I'd really love to also have a pending indefinitely feature, especially for cases when the resolution depends on other teams, so there's no ETA.

Super easy to set up and use Customer Support app

Kommentare: Overall we are really happy with Gist. It suites our needs and has more features then we need. If you're reading this and you are looking for a support widget, a knowledge base with some added email automation with marketing capabilities gist is a great option. We use it every day in our SaaS App.

Vorteile:

Easy to install chat widget with many options on colors and icons. Pretty much a great app overall. You never know with newer apps if they are going to be around or if there is a lot of continued development. But the Gist team is always helpful and they keep developing and developing. That says a lot for where they are headed. I see great things and we will continue to use them.

Nachteile:

Early on we had some issues with email deliverability and setting up the support inbox... However, support was super helpful and let us know they had issues with their email deliverability but that they were working on improving it. They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them. It took a few painful months. However, deliverability has improved drastically and so has the email building capabilities and UI.

A great solution for small businesses

Kommentare: Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Vorteile:

It has a range of features that allow you to automate many of the processes of growing a customer database and communicating with them

Nachteile:

Have to invest time to understand how it all works but that's the case with any sophisticated software.

Best all in 1 Marketing Automation Solution Ever!

Kommentare: One of the best experience I ever had

Vorteile:

I just love Gist's chatbot integrations with other applications. Seems like Gist has gone a long way from then. They now have tons of 3rd party integrations supporting them. Gist saves my time and money as now I do not have to own multiple applications and Gist solves half of my business pain points within 1 single platform.

Nachteile:

You need to start building your email trust to grow your number of sends through time. The system will take multiple considerations such as bounce rate and opens to avoid spam. I believe if you are sending legit emails as a new client, you would do just fine. Understandable as Gist needs to keep their email deliverability clean on a global scale.

Best All In One Software

Kommentare: Everything has been great, I will continue to use it and recommend it.

Vorteile:

It makes it easy for us to have communication with our customers.

Nachteile:

To be honest, there isn't much I don't like about the software.

Happy

Kommentare: I learn more more with Gist

Vorteile:

The product is vert easy to use i love it

Nachteile:

I think everything IS perfect except thé pubs

Powerful suite of tools that just keep getting better

Kommentare: With one platform I get chat support, email marketing, marketing automation, and all of my customer relationship needs met. It's a wonderful tool for simplifying my tech stack. I love it.

Vorteile:

Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the functionality or usability of the features in Gist. I am blown away.

Nachteile:

Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month. Additionally, the vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.

simple to navigate platform that does the job

Vorteile:

Been using their platform for a few years. What I like best about Gist is that they have a monthly development cycle. Over the years, their development and the refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist. Some other points: -Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage. -They have robust targeting features for their pop-ups -Their support seems mostly available and responsive. -Their platform is easy to navigate.

Nachteile:

-they have automation features, tracking features, integrations, and so on, it seems like they have everything that an automation platform would have on a basic level. -Their chat works fine but perhaps I think that their chat feature can be developed upon to be more inline with bigger competitors in the chat space like Intercom (automation email requests, etc...) -Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary. -Utilizing forms *not* connected to popups would be advantageous, but technically it works fine.

Feature rich CRM

Vorteile:

Trial emails and customer support messenger with behavioral targeted emails and messages.

Nachteile:

Occasional bugs, but they are usually fixed fast by customer support.

Gist helps convert leads into customers!

Vorteile:

We primarily use Gist as a live chat tool on our website and have received very high user engagement with it. We love that even if our users don't enter their email address, Gist is often able to identify the lead that has reached out to us and we are able to follow up with them directly through Gist. It's been a really helpful tool for turning leads into customers!

Nachteile:

Gist has so many powerful features that I know I'm underutilizing it. We're a small startup, and I haven't taken the time to review all of the functionality they offer and how it would very likely help our business. Nonetheless, we get so much value out of what we are using that it is totally worth using as is.

Impressive, professional and simple to install

Kommentare: Gist is a brilliant tool for your website or course platform. I've found it easy to set up and use. My website visitors have said they love using it and I wouldn't want to be without it now.

Vorteile:

I love using Gist - I use the support bot and chat function on my website and online course sales page. It's great to know that I can be anywhere and there is support for my website visitors whenever they need it, 24-7. I've recommended Gist to clients who have also found it easy to set up and install. It looks great and I think it is a must-have function for any modern website.

Nachteile:

There really isn't anything I dislike about using Gist, it's a great service and once set up needs no real maintenance or effort.

The best chat, automation and marketing software

Kommentare: Overall Gist has been fabulous. I have found a powerful, fast and easy to use live chat tool. But it does not stop there, with the same tool I have solved other marketing needs such as Email Marketing, email campaigns, sales funnel and more.

Vorteile:

Automation tools such as workflows and campaigns have been the answer we were looking for to improve our sales and support flow. Simply the best of the best.

Nachteile:

I feel like they need to improve how bots work. While it is a very powerful tool, being able to set the bots to respond outside of my customer service hours is critical.

Makes marketing easy!!

Kommentare: I like having everything most needed in one place to make it easier than having to log into several sites to get things done.

Vorteile:

I like all the options to set up the system the way you work best and get information fast on the reports page.

Nachteile:

I use WordPress and it took a very long time before they updated the Gist App but they did get to it about 4 weeks ago to make it easier to connect your sites to Gist.

the Real All in One in Live Chat

Vorteile:

The chat box is very easy to set up, your chat Inbox shows very all the details of our visitor, that added to the automations that can be done is very useful. is really very complete when it comes to chatting. It's perfect even for Capture subscriber and excellent for communicating with our visitors and prospects on our sites

Nachteile:

Since 2017 I met him has not stopped growing, and although I change name, now is much more powerful very useful for me, I see no cons.

I have been a super early user and they have turned out to be amazing

Kommentare: Had been fantastic. I did not find a reason to look for alternatives

Vorteile:

An easy plug and play solution that helps you setup chat and email for your website. Instantly interact with your visitors

Nachteile:

There was a lot of back and forth regarding the removal of the branding on their chat box but not a deal-breaker.

Gist, feature packed powerhouse

Kommentare: Gist has been an excellent and effective tool for us. I think it’s clear the Gist team is committed to continually improving functionality and adding smart features which support the software and add value for their customers. We are extremely happy with Gist.

Vorteile:

The Chat functionality based on pre-programmed rules has been a big plus for us and the fact that it works flawlessly with the app means no matter where I am I can respond to website inquiries and capitalize on hot leads

Nachteile:

Some of the works flows and features have a learning curve but the support is excellent and it well worth understanding the full functionality of the software