Gist Erfahrungen

A very promising Marketing Automation platform

Kommentare: If you are considering marketing automation, Gist will fit in well. It really streamlined my entire customer journey right from traffic stage to customer stage

Vorteile:

Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability

Nachteile:

No cons as such. They need more maturity and time to be comparable with Intercom

Gist is a powerhouse in the making

Vorteile:

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Nachteile:

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

+6 months I asked to have my billing information removed...

Kommentare: After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Vorteile:

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Nachteile:

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

Get the Gist: one tool to rule them all

Kommentare: Very good, waiting for them to put some more finishing touches to WooCommerce integration. But already very useful and support is outstanding.

Vorteile:

How it rolls multiple need to have tools into one: customer support, lead gen, lead nurture, marketing automation for both email and FB retargeting. Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

Nachteile:

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link. They're working on it though. I also don't love the extent / clarity of documentation for the automation features. A lot of power under the hood but to use very complex automations you need to ask support to clarify how various triggers / conditions work. On the flip side support is great at doing this and will help you out almost immediately.

Gist is Awesome!

Kommentare: We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer.

Vorteile:

Love the chat feature. Everything works well, notifications are reliable, works great!

Nachteile:

Can't really say I dislike anything... Honestly they have so much more (than just chat) at our disposal that we need to implement! Haven't gotten around to it yet.

Really good & Affordable all in one business solution

Kommentare: Using them has been okay. Their support is responsive and attempts to address problems as they can

Vorteile:

Features for the price: the suite of tools fits nicely into any business especially mine. Simply interface- the application is easy to use. The contacts and email builder makes anyone feel at home quickly

Nachteile:

Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon

Great for daily support

Kommentare: Overall, our experience is a great one. Issues have always been solved quickly and effectively.

Vorteile:

I love how easy it is to assign conversations to team members. It's easy to snooze conversations while waiting on a resolution, without forgetting about them.

Nachteile:

I'd really love to also have a pending indefinitely feature, especially for cases when the resolution depends on other teams, so there's no ETA.

Better customer engagement

Vorteile:

Makes it easier for us to engage with our customers by giving them an additional way to contact us as well as being able to respond on multiple devices/platforms.

Nachteile:

When responding via email, wish it would recognize our email signatures and remove them.

Superb all-in-one support and engagement portal

Kommentare: It gives me a single portal from which I can do marketing, lead capture and customer support.

Vorteile:

That I can manage all of my contacts and capture new leads. That I can offer a knowledge base. That I can carry out segmented email campaigns.

Nachteile:

A bit of a learning curve for some parts but now that I have it set up I find it very intuitive.

Gist... Easy to Get!

Kommentare: It offers potential clients an easy way to communicate with us

Vorteile:

Gist Chat is customizable across our website. Different Chat features on different pages. Any enquiries are shown on Smartphone App as a numeral as well as an onscreen notification.

Nachteile:

It lacks an audible alert on the smartphone. Whist the phone vibrates, without a sound some chats, are missed

Software for any small website owner to engage your contacts

Kommentare: My experience with the software has been very positive. Some portions take a little work to setup and get used to, but that's like learning anything brand new really. Within days I had the whole system setup and working with little effort. The support team are very responsive and assist when required. A good experience and definitely worth checking out if you're a small to medium-sized business website owner.

Vorteile:

I'm using Gist for my WordPress website to engage my website audience. I'm a one-man band and required an integrated marketing automation tool to welcome any new visitors to my website. I use it across my whole website and I personally control and run it by myself. It basically simplifies the initial welcome step in my business and assists me in targeting my potential customers. The best part about Gist is that it is scaleable. As my small website grows, I can scale with the number of contacts in the database, and at the same time have access to all their advanced features.

Nachteile:

I would say that the hardest thing/ least liked about it is that it took a little time to setup originally. Coming from a non-technical background it was a little hard to get used to at the start, but I quickly picked it up thanks to their support team.

You should give Gist a serious look if you want to convert and nurtur inbound leads to your website

Kommentare: So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Vorteile:

What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours. It has everything I need to maximize conversions for inbounds leads to my website. Live chat is used for sales and support. Chatbots to initiate connections with visitors, follow up automation based on user behavior, a great email campiagn builder with decision trees based on user engagement . The meeting module is also a plus as typically this would be a third party purchase. You can embed a booking calendar on your website and let leads and customer book a meeting with you. It also ties in with Google Calendar.

Nachteile:

Currently, there is no sales stages module or any ability to create task for users. If they could implement a Trello like task board for projects and leads then it would be the perfect all in one software.

Gist Makes Running My Solo Business A Breeze!

Kommentare: As a solopreneur selling higher priced art, I need to have a really strong support tool to help answer any questions my clients may have before or during their purchase. I love that Gist gives me the ability to have live chat (which I can respond to from my phone!), a chat bot, and even a knowledge base!

Vorteile:

With a single subscription, I'm able to manage my email list, operate both a chat bot and live chat (from my phone!) to support my customers, and even do targeted marketing campaigns on my website. Usually this would require logging into many different sites and then having to integrate them all and then pay for them all separately. Gist makes is possible to get it all done for a low price!

Nachteile:

Honestly, there's really not a whole lot to dislike. They're always working on enhancements and new features and making the tool better every day. The free plan only allows for 1 user and I really would've loved 5, lol....but that's probably asking for a lot since the free plan already includes so much.

Gist works well for us

Vorteile:

Love the single unified conversation view that feels like a social media messaging app but has all the power I need to assign conversations to team mates, snooze conversations, and tag contacts if needed. Also love that it brings our website chat widget, Facebook Messenger chat and one of our shared inboxes all together into one view.

Nachteile:

The only problem I've had is that for the shared email inbox we use it for (our info@ inbox) it doesn ot always deal correctly with accented characters. This doesn't prevent use from using it but would be nice to fix.

Gist Customer Contact - Ideal for SaaS companies

Kommentare: We use Gist as our unified customer contact system. Customers can use integrated Gist chat in our app for immediate contact both before and after purchase. We use the strong email automation to drive our onboarding of customers and for ongoing customer engagement. Gist is fast and the UI is beautiful to use.

Vorteile:

Gist integrates the three customer contact modules required by SasS companies. It has strong chat, email automation and help desk CRM.

Nachteile:

We've yet to find a limiting feature for our business.

Amazing tool and Well-Designed Tool

Kommentare: Smooth and Well-Designed Tools

Vorteile:

I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool.

Nachteile:

Only unfortunate thing is ... the premium price is over my budget for real.and there are some functions in premium should be in the lower tier of LTD.

A fantastic team, committed to the product - already great and getting better every day!

Kommentare: Live chat allows us to understand where our customers need help, when they may not have reached out through other methods. Automation allows us to communicate better without a large investment of time.

Vorteile:

I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and the system for defining these actions is really flexible). It's a great tool - and one of the most promising that I've seen - but what really stands out is that the team behind it are a great bunch of people. They're really good on live chat (as you would hope!) and you do get to know them individually. They really care about delivering the best experience possible and the pace they are moving at with new features is admirable. It is that, above everything else, that gave me the confidence to go live with a deployment on our primary business website. I'm a very happy customer.

Nachteile:

If there is one dislike, it's simply that there is so much (extra) promise in the tool but I can't have it all now! ;-) They are a young company, relatively, so there are still features which I would love to have (better notifications on stale chats, better handling of "out of hours", more automation features) but those are small things and it's the confidence that these things will come quickly that makes this a non-issue. The team really listen and act on feedback, so that's a massive bonus. I'd encourage you to get on-board at this stage. The tool is ready for prime-time use, and you have a real opportunity to actually shape the way it develops that you just wouldn't get with a more established tool.

Email and Chat Auto-Responder Great All-Rounder

Kommentare: They are saving me time with automated emails that are triggered by tags and that drip out to customers and prospects. They provide the capability that means when you send out emails they are branded correctly and come from your own company's domain. The chat widget on my website looks very professional.

Vorteile:

The flexibility of sending automated emails and broadcast HTML emails that look great. They are always looking to develop the product. They have a ton of features including Automation Workflows, Email alerts, and importantly are GDPR compliant. They listen to their community and provide video training and a knowledge base. They do Time Zone Sending which is useful as I send to people outside my timezone. You can copy-paste images directly into your emails. The tags can be automated to alert when someone abandons a page or shopping cart. email count time timers, API integration, and did I mention the excellent form builder? The price is very reasonable for all the love, care and attention to development the Gist team put in.

Nachteile:

Nothing really. They don't have any bad points as they keep open-minded about development and are customer-led in terms of what you can upvote as being what they should concentrate on developing next. Sometimes they have such a can-do attitude that they used to be tempted to take on more than they can realistically deliver but even this has improved in the last year. I have a hard time keeping up with all the latest developments but I periodically go into educating myself on the latest update.

A powerful automation tool

Kommentare: Very happy with it, and all i see is updates!

Vorteile:

We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like: - email automation, - knowledge base, - bots, - site automation - Powerful automations based on visitor action, - broadcasts, drip campaigns, behavioral email marketing and way more. The email deliverability rates now are also pretty high, and is our go to tool for our main website. Get it, worth every dollar

Nachteile:

The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

Great all-in-one tool

Vorteile:

It replaces a bunch of other, separate tools. We use the chat, email marketing and automations especially

Nachteile:

The tool has developed a lot over the years. We've been using it from its early days. It would be better if the deleted contacts were removed instantly (they currently count towards your contacts quota) instead of at the end of the month. But that is a very small issue that doesn't really affect us anyway.

You'll get the Gist of it

Vorteile:

We run a WordPress site built on top of BuddyBoss, LearnDash and WP Fusion. Gist not only provides a customer support tool that enables live chat, but we can also use it as a CRM for WP Fusion so that we can tag users based on their purchases and gate access to content easily by doing so.

Nachteile:

At least for my plan, things like Webhooks and branding everywhere are the two biggest cons. I wish I had access to Webhooks and reduced branding, but users who are willing to pay more won't face those issues.

Great product with amazing features that continue to develop!

Kommentare: It's been great. It's nice using it and having it be reliable.

Vorteile:

How easy it was to implement and start using on our website.

Nachteile:

There aren't any that i can think of. The kinks have been worked out.

Powerful and affordable CRM

Vorteile:

It offer a lot of feature that a business needs: live chat, customer support, email marketing, automation workflow... The price is very affordable (with me it's no-brain).

Nachteile:

Gist doesn't have the embedded form so I cannot integrate with my landing page to capture leads.

Gist, feature packed powerhouse

Kommentare: Gist has been an excellent and effective tool for us. I think it’s clear the Gist team is committed to continually improving functionality and adding smart features which support the software and add value for their customers. We are extremely happy with Gist.

Vorteile:

The Chat functionality based on pre-programmed rules has been a big plus for us and the fact that it works flawlessly with the app means no matter where I am I can respond to website inquiries and capitalize on hot leads

Nachteile:

Some of the works flows and features have a learning curve but the support is excellent and it well worth understanding the full functionality of the software

Very Happy with Gist

Kommentare: All good,

Vorteile:

Easy to use, easy to implement and gives our customers easy access to us

Nachteile:

lack of integrations but this is constantly improving