Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
Über Detrack
Detrack ist eine Liefermanagementsoftware, mit der du deine Lieferungen in Echtzeit verfolgen kannst.
Integrating into our WMS was also a fairly painless exercise by our external IT support team.
Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes.
Nutzerbewertungen filtern (84)
Nutzung
Sortieren nach
Nutzerbewertungen filtern (84)
Lösung für mein Unternehmen!
Kommentare: Ich konnte bisher unsere Fahrern nicht zu 100% glauben wo sie stecken ob Sie im Stau sind oder auf einer Autobahn. Mit Detrack habe ich die volle Kontrolle über unsere Fahrer.
Vorteile:
ich bin mit Detrack bisher nur positiv überrascht. Zeit ist wichtig für uns deshalb arbeiten wir mit Detrack die Vorbereitung von Versanddaten, der sofortigen POD-Lieferung an Kunden sind einfach abrufbar. Ich kann sehen wo sich unser Fahrer aufhaltet. Ich kann Detrack nur weiterempfehlen.
Nachteile:
Bisher habe ich keine Negativen Punkte gefunden. Ich denke das es auch nichts Negatives gibt.
Antwort von Detrack Systems
letztes Jahr
Thank you so much for this wonderful review :) We truly hope that you continue to enjoy all the benefits that Detrack brings to your business.
Excellent software built by smart team who knows their customers well
Kommentare: I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!
Vorteile:
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.
Nachteile:
Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.
Antwort von Detrack Systems
vor 5 Jahren
Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
Detrack use as a proof of collection review
Kommentare: It's a nice little system, cost effective but has limitations which we are finding are more and more restrictive as our business grows. We use Detrack for our waste management company (proof of collection), so I feel we miss out on a lot of the POD functionality. I think there is real scope to develop the system further for collectors with regular customers.
Vorteile:
It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.
Nachteile:
No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel.
Antwort von Detrack Systems
vor 3 Monaten
Hi Will, thanks for taking the time to provide feedback. Glad to hear you find Detrack cost-effective. We have Xero integration in beta now and are looking forward to opening it up to our customer base soon. We have also released Advanced Reports in our Detrack Advanced plan, its available for you to try now at now extra cost. Loads more to follow!
about 3 months use
Kommentare: customer service is fast, but they seem to be inexperienced with food catering app or business because there are key items missing such as organizing the orders, they will not sort by date or time.
Vorteile:
its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.
Nachteile:
method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.
Antwort von Detrack Systems
vor 7 Monaten
Thank you for taking the time to provide valuable feedback about our product. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further at https://www.detrack.com/get-in-touch-with-us/.
So far so good. but maybe not for long term use.
Kommentare: does the job well. driver got accustomed to the app feature very quickly.
Vorteile:
Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find.
Nachteile:
- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse. but this problem is prevalent for a larger corporation. meaning it'll only get worse through time. - rising prices.
Antwort von Detrack Systems
vor 5 Monaten
Thank you for taking the time to provide valuable feedback about Detrack. We apologize that your customer service experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at https://www.detrack.com/get-in-touch-with-us/ to discuss your experience further.
Could Work Better for Trades
Kommentare: I like the ability to customize the fields, but further configuration would make this a great choice for other trades-related businesses (plumber, locksmith, electrician, etc).
Vorteile:
The customer always is updated about our status.
Nachteile:
It's not very customizable. I don't need the Pickup and Delivery tabs. We are not a delivery service. We are a trades company and use this to schedule and inform our customer where we are. This could be customized to service businesses and it would be a great feature for the other trades.
Antwort von Detrack Systems
vor 3 Monaten
Thank you, Gilles, for posting your review. At Detrack, we value your feedback and always strive to provide the best for our customers. We invite you to reach out to our team for assistance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.
Great Product, easy to use and great price
Kommentare: Great service, they reply to any question very quickly.
Vorteile:
Easy to use, very intuitive, extremely easy to train a new driver.
Nachteile:
When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time.
Antwort von Detrack Systems
vor 3 Monaten
Thank you, Tony, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for assistance on the pre-delivery text at https://www.detrack.com/get-in-touch-with-us/.
Good for Tracking and Pod
Kommentare: Very good app for the customers and for transport companies who don't have multiple rate cards
Vorteile:
Tracking Job Allocation Proof of Delivery
Nachteile:
Invoicing Lack of Rate Cards No Zoning with post codes etc.
Antwort von Detrack Systems
vor 3 Monaten
Thank you, Manoj, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Excellent for delivery
Kommentare: It's pretty good and meets our business needs well. We especially like the live tracking and tracing features.
Vorteile:
live tracking and tracing. can cover delivery and collection.
Nachteile:
In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.
Antwort von Detrack Systems
vor 3 Monaten
Thank you, Mike, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Excellent support and very effective if you can integrate it with your CRM systems
Kommentare: Good. Effective and very useful. Good support.
Vorteile:
We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.
Nachteile:
Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,
Antwort von Detrack Systems
vor 3 Monaten
Thanks for leaving us a review Rhiannon. Good to hear you are finding efficiency gains with Detrack. You will be pleased to know that an integration with Odoo is in the works :)
Detrack - CMF
Kommentare: We have never had issues with our deliveries
Vorteile:
Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress
Nachteile:
that you cannot do vehicle inspection reports and also map high-risk areas.
Antwort von Detrack Systems
vor 3 Monaten
Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Good but needs some improvements
Kommentare: For the price it's good. Love the help on onboarding so far.
Vorteile:
Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.
Nachteile:
Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.
Antwort von Detrack Systems
vor 5 Monaten
Thank you for your review, Yen-Lyng. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
DeTrack for the Win
Kommentare: Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.
Vorteile:
Proof of Delivery, Ease of adding jobs.
Nachteile:
Should be able to arrange jobs on screen for order you wish delivered. Drag to position. Should have the option to see both pickup and delivery at same time. Should be able to permanently update client without having to go to accounts. Add phone or specific detail.
Antwort von Detrack Systems
vor 8 Monaten
Great to hear you are enjoying Detrack David. We will take your suggestions onboard. Love the shoutout - DeTrack for the Win!
In Betracht gezogene Alternativen:
Ice cream delivery
Kommentare: Great feature product, even on different time zone great support availability and fast response
Vorteile:
Easy Integration excel/api Plan feature Tracking
Nachteile:
Manual Import/Push between detrack-elastic
Antwort von Detrack Systems
vor 7 Monaten
Thank you for your review, Benjamin. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Head of Innovation & Software Development
Vorteile:
Support team & responsiveness One stop solution for delivery
Nachteile:
NA - I don't see anything which i can mention on this
Antwort von Detrack Systems
vor 3 Monaten
Thank you, Farhaan for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner.
Love using Detrack
Vorteile:
We like the Tracking system and POD are very efficient
Nachteile:
Messaging system is very short and customer don't get enough details
Antwort von Detrack Systems
vor 6 Monaten
Thank you for your review, Simarjit! We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Good product
Kommentare: So far so good. Friendly interface (except for routes function) and fast response from the customer service team too.
Vorteile:
The ability to track the deliveries for companies and customers.
Nachteile:
The newly added feature of route planning isn't applicable.
Antwort von Detrack Systems
vor 6 Monaten
Thank you for your review, Joel. We are pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for assistance on our Route Planning feature at https://www.detrack.com/get-in-touch-with-us/.
CQ Building Supplies
Kommentare: Overall I'm quite happy with how Detrack works
Vorteile:
Viewing of truck routes on screen & cuurent location
Nachteile:
limited POD details would like UOM to be shown
Antwort von Detrack Systems
vor 3 Monaten
Thank you for your review, Matthew. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Great value
Vorteile:
Love the ability to see where my driver is and let my customer know too
Nachteile:
No con’s at this time that I can think of.
Antwort von Detrack Systems
vor 7 Monaten
Thank you for taking the time to give us a review, Ben. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us at https://www.detrack.com/get-in-touch-with-us/ so we can rectify this issue.
Amazing product
Vorteile:
Very easy to keep track of my deliveries
Nachteile:
Absolutely nothing it has been a very easy program to learn
Antwort von Detrack Systems
vor 7 Monaten
Thank you for your review, Kyle! We’re glad to hear that you were satisfied with your experience and we'll continue to serve the best for our customers.
Perfect for Entertainment Logistics Management
Kommentare: Detrack has everything you could need for logistics management. Simple driver management, easily schedule multiple deliveries & collections between multiple drivers. Update schedules and driving routes whilst drivers are out in the field. Accurate ETAs and much more. It's hard to find any fault with this app, especially based on it's pricing model too.
Vorteile:
The interface across both desktop and mobile is easy to use. It's helped us to simplify and streamline our logistics management within our business. Being able to update our drivers with information whilst they're out on the go from one centralised platform is brilliant. It's also helped us to continue with our digital first scheme to reduce delivery paperwork and overall printing.
Nachteile:
It would be great to have the ability to allow drivers to view tomorrow's schedule the day before, but this by no means detracts from the outstanding feature set and development that has already been put into this application.
Antwort von Detrack Systems
vor 3 Jahren
Hey James, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our interface across both desktop and mobile easy to use. We are also pleased to hear that Detrack has helped you simplify and streamline our logistics management within your business. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the kind review, James.
Easy and Efficient Migration from Paper Based
Kommentare: My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!
Vorteile:
We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.
Nachteile:
Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?
Antwort von Detrack Systems
vor 5 Jahren
Hey, Neil! Thank you much for your kind, encouraging words. We're delighted to hear that you're saving time on preparing dispatch data, and how you're easily finding past PODs to satisfy your customer delivery enquiries. Detrack is designed to make it easy for users to onboard and get started, so we're glad you find our solution user-friendly and able to navigate it without much fuss. As always, our support team is at hand at all times to solve any issue our users are facing. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Neil, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
Value exceeds Cost
Vorteile:
The user interface is easy to navigate. The ability to not only capture signatures and photos but to be able to set those as a requirement to complete the delivery is VERY useful.
Nachteile:
I cannot think of anything I don't like.
Antwort von Detrack Systems
vor 3 Jahren
Hey David, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to navigate. We're also pleased to hear that you find the ability to not only capture signatures and photos, but to be able to set those as a requirement to complete the delivery a very useful feature. Thank you once again for the kind review, David.
So far so good.
Kommentare: So far so good.
Vorteile:
Effective software with simple functions available that allows all users to understand and use easily.
Nachteile:
Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.
Antwort von Detrack Systems
vor 3 Jahren
Hey Jasmine, Thank you so much for your review. As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Jasmine.
Detrack helps Tomax deliver on our promises
Vorteile:
The Detrack features are very easy to use, and configure to match our requirements. The whole system makes the life of our driver management team very easy!
Nachteile:
Nothing to complain about at all regarding the Detrack system.
Antwort von Detrack Systems
vor 3 Jahren
Hey Chris, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our features easy to use, and configure to match your requirements. We're also pleased to hear that our whole system makes the life of your Driver Management team very easy. Thank you once again for the kind review, Chris.
