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seit 15 Jahren bei der Softwareauswahl

Über Dark Web ID

Dark Web ID überwacht Geschäftsdaten und Anmeldeinformationen und benachrichtigt dich, wenn deine Informationen im Dark Web zum Verkauf angeboten werden, damit du Verstöße verhindern kannst.

Erfahre mehr über Dark Web ID

Vorteile:

Protect Your Customers While Increasing Recurring Revenue, Profitability, and Customer Retention and becoming a partner.

Nachteile:

I have to get American Express to do a chargeback each month which is a real pain.

Bewertungen zu Dark Web ID

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,9
Kundenservice
3,3
Funktionen
3,7
Preis-Leistungs-Verhältnis
3,3

Weiterempfehlungsquote

6,0/10

Dark Web ID hat eine Gesamtbewertung von 3,7 von 5 Sternen basierend auf 30 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (30)

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Nutzerbewertungen filtern (30)

Brian
Brian
President in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Dark Web ID

5,0 letztes Jahr

Vorteile:

The Dark Web monitoring coupled with the Bull-Phishing simulator to train users make a great combination. We can take care of compromised passwords and prove the importance of our password policies to our users. The phishing simulator helps us identify which users may be prone to attacks and help us determine what help they may need.

Nachteile:

It was a little difficult to get our spam blockers to let the phishing simulation emails through.

Mike
Chief Innovation Officer in USA
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Dark Web ID: Dark Web Monitoring and Proactive/Strategic Defense

5,0 vor 4 Jahren

Kommentare: Dark Web ID monitoring and Live Data Searches (ad hoc searches of the dark web for a prospective customer's domain credentials) is an extremely effective tool to raise the consciousness and awareness of customers regarding the long term threats exposed by stolen credentials on the dark web which are in turn being sold or published to hackers and then used to attack companies of all sizes and business arenas.

Vorteile:

The key benefit to me as an MSP and as a business owner is that DWID allows me to monitor how my employees (or the employees of my customers (or supply chain) are using their business credentials (email address - which is typically their Network Login UserID + the business domain name, as well as some password that is uncomfortably akin to an actual Network Login Password -- to login to third party websites or accounts. That employee misuse of the company's sensitive security data exposes the company to extreme vulnerability from a variety of attacks. DWID permits the company to monitor and put an end to this improper use of business (and even personal) credentials by employees and the supply chain as well.

Nachteile:

I've always been concerned about misuse of this technology by MSPs (IDAgent Partners) to scare customers into purchasing not only DWID, but also other MSP security solutions without first fully educating the customer on how best to protect themselves from dark web threats.

Mike
Owner in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kaseya - Where acquired products go to wither and die

3,0 letztes Jahr

Kommentare: I hate being forced into a bullshit 3 year contract for this product - especially when, until recently, the terms to prevent autorenewal were borderline unethical. How about making the terms month-to-month and earning my business every month.

Vorteile:

It works. I mean it's functional and does what it's told.

Nachteile:

- The UI for creating campaigns is horrific. Seriously, they give a very tiny window to set your courses/modules onto and there's no way to effectively set the order in which the training modules are delivered.- The client-facing reports are poorly laid out and hard to read properly.- There's been virtually no improvement, enhancement, or innovation in the product in the 2+ years I've been using it.

Antwort von Kaseya

letztes Jahr

Hi Mike, Thank you for the feedback. The process of creating phishing campaigns has been redesigned. You can now create phishing campaigns for multiple organizations in bulk and the look and feel has been improved as well. You can reach me at dfirdaus@idagent.com to discuss this further.

Caleb
Vice President Central Sales in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review of Dark Web ID

4,0 letztes Jahr

Kommentare: Good service, straightforward setup

Vorteile:

Easy to use --- circa 2 years ago was a big difference maker to demo to clients and prospects --- now a bit of a commodity as folks are like "oh ya my banking app/password manager shows me that"

Nachteile:

a system to directly message end users about what to do if they have a breach detected --- right now labor is spent on communicating the breach to the end user and what to do.

Mike
It Operations Managet in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy and awesome protection for clients

5,0 vor 7 Monaten

Kommentare: We have saved our clients a few times by getting to them before someone logged in as them when their logins were on the darkweb

Vorteile:

Very simple to set up, easy to monitor domains for clients to keep them safe and secure!

Nachteile:

There isn't anything to not like about darkwebID. Support is great, system is easy to use

Robert
None in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Dark Web ID Review

3,0 letztes Jahr

Kommentare: I am lukewarm on the product. I receive alerts, but the alerts tend to not provide benefit.

Vorteile:

The potential to allow clients to become aware of their information on the Dark web

Nachteile:

Most times the information provided is not useful

Antwort von Kaseya

letztes Jahr

Hey Robert, Thank you for your feedback. We are actively taking measures to implement new data sources and aim to complete this project this year. We would love to hear your feedback. Please contact me at dfirdaus@idagent.com and we can set up a call.

Aaron
Aaron
Business Manager in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

You Can Get In, You Just Can't Get Out

3,0 vor 4 Jahren

Kommentare: The product was fine, the company was terrible.

Vorteile:

The software is easy to use, and is able to tell you when an account has been found out on the dark web.

Nachteile:

The support has been awful. They are great when signing you up, but then if you ever decide to leave, good luck. Calls to our account manager, his boss, the sales department, the support department, and the accounting department go unanswered and unresponded. Emails to the same departments and people never get responded to as well. I've tried to cancel our account back in December, and for 5 straight months they have charged our credit card and not once responded to any of my requests during this time. I have to get American Express to do a chargeback each month which is a real pain.

Clayton
Cybersecurity Specialist in Kanada
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

For compliance management or risk management

3,0 vor 5 Monaten

Kommentare: Have used with clients whom requirement it from a compliance management perspective or for clients who want to improve their risk posture

Vorteile:

Ease of setup of a client and ease of access to perform a scan without setting up a client

Nachteile:

Many data leaks that are listed do not attribute to what leak or source

Roberto
President/Consultant in Puerto Rico
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Dark WebID Review

3,0 letztes Jahr

Kommentare: Good. The product give you a view other security problems you normally ignored.

Vorteile:

The capability to monitor compromise is good.

Nachteile:

The reports are not customizable, the data presented on the reports are cumulative. The data you mark as acknowledge still shown on the reports.

Antwort von Kaseya

letztes Jahr

Hey Roberto, We appreciate the feedback. We have several improvements to reports on this year's roadmap. We would appreciate your input on making sure these improvements address your issues. You can reach me at dfirdaus@idagent.com and we can set up a call.

Phil
Owner in Kanada
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review

3,0 letztes Jahr

Vorteile:

Reporting is good

Nachteile:

dashboard, i want to see my orginization that have issues not my licensing usage. Product is currently not working have been waiting 3 days for a repsonse and we have only been using it for 2 weeks.

Antwort von Kaseya

letztes Jahr

Hello Phil, We'd like to apologize for this delayed response to your inquiry. If you are still having issues, please contact us at dfirdaus@idagent.com with the ticket number and we will further investigate

John
Operations Director in UK
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Used the product for a few years now

5,0 letztes Jahr

Kommentare: Great pre-sales tool as well as monitoring for potential breaches.

Vorteile:

Automated Dark web scanning good, allows additional IP addresses and personal email accounts to also be included. The inclusion of the training / phishing component is also good.

Nachteile:

The training and awareness module is a little "clunky" when managing lists of users to be included in a campaign. The additition of dark web scanning of company data (rather than searching by the company domain name) would be an added benefit when it comes to proposing to clients. Also, automated training / awareness for accounts that have been identified as exposed on the dark web to save some admin.

Antwort von Kaseya

letztes Jahr

Hi John! Thank you for your comments. I will pass along your feedback to our product team.

Carl
President CEO in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Dark Web ID is a good value and easy to manage

5,0 letztes Jahr

Vorteile:

Easy to administer and provides valuable notifications to ensure that user account management stays compliant.

Nachteile:

I feel that the products delivers a simple, easy to use interface. We use it to notify clients directly of any breaches of credentials.

Antwort von Kaseya

letztes Jahr

Hi Carl, Thank you for your feedback!

Michael
General Manager in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Absolute Garbage

1,0 vor 2 Jahren

Kommentare: We deeply regret purchasing this more than any other software in the history of ever. Broken on multiple levels. Useless empty reports. Does not function as advertised. Awful support model.

Vorteile:

On it's face, the only thing that ever seemed positive about this product was the initial sales pitch from Kaseya.

Nachteile:

Non functional empty reports. Glitchy frequently offline web portal. Poor navigation and web-design. Limited features that seem deeper than they actually are.

Guy
Owner in USA
Computer- & Netzwerksicherheit, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Seriously don’t.

1,0 letztes Jahr

Kommentare: The idea is great. But the execution is poor at best.

Vorteile:

It was easy to setup. My subscription included phishing campaigns and security training. Those were the only things that were actually useful

Nachteile:

The reports were so vague that it was pointless. My clients that received “breach” information and not once could find a correlating website or credential that matches. The passwords that were “breached” were never a password that they used. Most my clients after 6 months opted out.

Antwort von Kaseya

letztes Jahr

Hi Guy, Thanks for the feedback. Having passwords show up in the report that don't match the passwords you use is a common occurence in Dark Web monitoring. Inherently, actors posting to forums on the Dark Web are not the most reliable. As such, often times they will post data dumps and populate the password fields with bogus information -- typically to make an easier sale. We would love to get any other product feedback you have. Please contact me at dfirdaus@idagent.com and we can set up a call.

dallas
Systems Administrator in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A product that works

5,0 letztes Jahr

Kommentare: Overall I am very happy with the product. It works and its simple to use.

Vorteile:

I like that this Dark Web ID is always running in the background. Set it and forget it makes an IT Systems Administrator happy.

Nachteile:

I would like to see that once we deem a breach taken care of, it would not come back for me to have to deal with again.

Brian
CEO in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Solution Ever

5,0 vor 4 Jahren

Kommentare: Amazing!! Why didn't I do this sooner!!

Vorteile:

Real-time reporting, Partial password reveal, ease to use. Love Bullphish as a training product. This whole solution is a marketing difference maker.

Nachteile:

nothing at this point. Everything has been amazing so far

Matthew
CTO in Kanada
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Don't go Phishing

1,0 vor 3 Jahren

Kommentare: Our experience has not been good. We spent months trying to help their support resolve issues with the product but eventually gave up. They do not want to give a refund, credit or even pause billing until the issues are fixed. I've asked to have our subscription cancelled many times, but once they get their hooks into your cc....look out.

Vorteile:

I liked how easy it was to set up and get going.

Nachteile:

1. No ability to try before you buy 2. The anti-phishing training module "Bullphish ID" is a mess. Emails get blocked by firewalls and browsers. The sending IPs get blacklisted. The emails that do make it through are missing information. This renders it useless 3. We were told that new training content/videos would be released monthly. The existing content is limited and we're not seeing any new content being added.

Jeremy
President in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Horrible Deceptive practice

2,0 letztes Jahr

Kommentare: horrible

Vorteile:

nothing at all i have nothing good to say b/c of the bad service and horrible deceptive contract situation

Nachteile:

Kaseya sneakily and deceptively locked everyone into a 3 year contract

Antwort von Kaseya

letztes Jahr

Hi Jeremy, Sorry to hear about your experience with us. You can reach me at dfirdaus@idagent.com and we can set up a call to discuss further.

Hani
CEO in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Stay Away From This

1,0 letztes Jahr

Kommentare: We were very excited to use this software for prospecting. However, when we tried to do a live search in a prospecting meeting, the data was so old and so wrong, the prospects was not impressed at all. We felt their disappointment and lost the deal.

Vorteile:

The report the software generates look good as far as formatting, colors, layout.

Nachteile:

The data it pulls over are worthless considering the cost of the software. Also, you can get the same information for free from other sources. Our password managers gets us the same, if not better and more accurate information.

Antwort von Kaseya

letztes Jahr

Hi Hani, Thank you for your feedback. We are actively taking measures to implement new data sources and aim to complete this project this year. We would love to get your feedback. Please contact me at dfirdaus@idagent.com and we can set up a call.

Ron
Operations Manager in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Dark Web ID is a little Dimmer these days

4,0 letztes Jahr

Vorteile:

The ability to monitor a domain and to scan new potential clients without putting them on the program

Nachteile:

Passwords. When I first started using the product you could see the password. That feature helped me sell the product. Now, part of the password is omitted.

Ravi
Ravi
CEO in USA
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

yet another product that needs some life breathed into it

2,0 vor 6 Monaten

Vorteile:

It's cheap, it does report on darkweb junk. It sorta integrates with some other tools

Nachteile:

Hard to get integrations working, bad user interface, confusing licensing model (for the sales reps), VERY LIMITED FEATURES

Rick
Technical Services Manager in USA
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Darkweb ID is critical for online safety and security

5,0 vor 5 Monaten

Kommentare: We have jsut started out as an MSP and we are using DarkWebId to help inform customers of information on the internet that they may not be aware of.

Vorteile:

Really use the Live Search feature to get information for potential clients. also the ease in setting up new accounts is always a plus

Nachteile:

There are no cons that we have come across so far.

izzy
owner in USA
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bringing Light to the Dark Web

5,0 letztes Jahr

Kommentare: Good, I was with it in its earlier stages and they have made solid improvements in the interface over that time.

Vorteile:

The ease of use, I like the overview pages for each client. it helps to quickly maneuver between functions.

Nachteile:

Actually, it was just being in the early stages of it, there were some bugs in the interface. Those have been addressed.

Liz
Sales & Marketing Coordinator in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Dark Web ID is a great tool

5,0 vor 4 Jahren

Vorteile:

It is easy to setup monitoring. When passwords are detected on the Dark Web for our clients, I am notified via email & it creates a ticket in our CRM tool. It is very user friendly. I don't waste time trying to figure out where everything is online. It is very streamlined.

Nachteile:

No cons I have found about this product.

John
IT tech in Kanada
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

integration with other softwares

4,0 vor 5 Monaten

Vorteile:

integration with other kaseya softwares (Graphus, Bullphis ID, itglue, spanning...etc)

Nachteile:

the support dont understand the issue some times they should be example the integration issue we faced at the beginning