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Über Endear

Endear ist eine CRM- und Clienteling-Plattform, mit der Omnichannel-Einzelhandelsmarken den Umsatz und die Kundenbindung steigern können.

Erfahre mehr über Endear

Vorteile:

Software is SO user friendly. The option to segment your client list using the features makes client reach much more efficient and effective.

Nachteile:

I am unsure how my clients receive the emails. I have a low turnover of them opening it.

Bewertungen zu Endear

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,7
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,2/10

Endear hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 35 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (35)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Use, Consistent CRM with great reporting

5,0 vor 2 Wochen Neu

Vorteile:

The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products.

Nachteile:

The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments.

Alexandria
Texas Market Manager in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

User Friendly + Revolutionizing CRM!

5,0 vor 3 Wochen Neu

Kommentare: Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us.

Vorteile:

Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.

Nachteile:

Reporting is still tricky to figure out.

Katia
Store Director in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Needs work

3,0 vor 4 Jahren

Kommentare: Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

Vorteile:

The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

Nachteile:

The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

Antwort von Endear

vor 4 Jahren

Hey Katia, Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at support@endearhq.com.

Lauren
Senior Marketing Manager in USA
Luxusgüter & Schmuck, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My team loves it

4,0 vor 2 Wochen Neu

Vorteile:

It is so user friendly and easy to learn - especially if you use Shopify!

Nachteile:

Selecting products for stories in outreach.

Richard
Director of Business Development in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great people and Great CRM!

5,0 vor 4 Wochen Neu

Kommentare: I loved working with the team at Endear. Always professional, down to earth and very responsive. I loved the fact that the founders, Jinesh and Leigh themselves would handle the support chat at times! A wonderful company and a great CRM platform, especially for retail.

Vorteile:

Ease of client import and ability to manage the database. Very easy to train team mates and reach out to your clients. Great filters to get to the granularity of things and easy-to-use reporting tools.

Nachteile:

Need quicker intergration with third party

Katie
Email and SMS Marketing Manager and Head of Retention in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Dynamic Marketing for Brick and Mortar

5,0 vor 2 Wochen Neu

Vorteile:

Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.

Nachteile:

The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.

Antonella
Sales Associate in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My number One Resource for client contact!

5,0 vor 3 Wochen Neu

Kommentare: Experience using Endear has been positive! I highly recommend this program!

Vorteile:

Ease of use & intuitive. I use it on a daily basis!

Nachteile:

I can't find anything to dislike about Endear.

Mark
Omni clienteling manager in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Endear review

5,0 letzte Woche Neu

Kommentare: I'm only 3 weeks into using Endear. So far the experience has been great. The support I have received from Endear has been top notch

Vorteile:

There is so much information at my fingertips with Endear, I just have to understand how to use it to my advantage.

Nachteile:

Totally new system for me, so it will take time. There is a lag between our operating systems and Endear, which is in the process of being fixed.

Lydia
CRM Manager in UK
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use and efficient

4,0 vor 2 Wochen Neu

Kommentare: Positive, the team are quick to respond and we are utilising the tool everyday in our stores.

Vorteile:

Very easy to set-up and get the team using the tool straight away. Syncs perfectly with Shopify.

Nachteile:

Needed some custom work done to be able to use the tool in exactly the way we wanted.

Natylie
Manager in USA
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Mostly Useful

4,0 vor 2 Wochen Neu

Kommentare: Overall this is a useful application that helps us connect with clientele.

Vorteile:

The reporting and data are very useful for the company.

Nachteile:

There's still a lot of kinks, sometimes features don't work and I have to contact support.

allyson
Director, Private Client in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Been with Endear for a year +

4,0 vor 4 Jahren

Kommentare: The team has been great to work with, more of a partner than anything else. I use the software a bit differently than intended and they are always willing to talk me through any question or problem, as well as being super receptive to feedback and taking my requests into account. I love the web sales attribution!

Vorteile:

They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.

Nachteile:

Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.

Antwort von Endear

vor 4 Jahren

Hey Allyson, We really appreciate you look at us as a partner in accomplishing your goals as we see you in the same way! We are really looking forward to continuing to work together and move forward!

Michelle
Store Manager in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great clientelling tool

4,0 vor 4 Jahren

Kommentare: Overall I have been very happy with this tool. Again, the lookbooks are my favorite tool! I love how it makes clienteling (which can be tedious) an easy task. You can create a template to use for everyone or even insert it and tweak it slightly client by client. It is great having everything from your website easily accessible on the chat. Instead of having to pull up our website find an item and copy & paste a link, etc - you can stay on the same page and have what you need in a few clicks.

Vorteile:

The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.

Nachteile:

For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.

Antwort von Endear

vor 4 Jahren

Hey Michelle, It is awesome to hear that you are such a huge fan of our lookbooks! I hope messaging has gotten easier after your company's initial transition period. As always, let us know if we can do anything to help!

Lori
Stylist in USA
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Jarbo stylist

3,0 vor 4 Jahren

Kommentare: i would have to say I like some of the features but my success has been about 50/50 using it. i want to to be more. i love the concept.

Vorteile:

I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped.

Nachteile:

I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email.

Antwort von Endear

vor 4 Jahren

Hey Lori, Thanks so much for being such a strong early user of ours! We really appreciate having users like you who provide the feedback it takes to build a great platform for retail stylists. I hope you've continued to see the platform get better as we've made more updates.

Silje
Founder in USA
Luxusgüter & Schmuck, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

5,0 vor 4 Jahren

Vorteile:

We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.

Nachteile:

That client lists cannot be protected from downloads.

Antwort von Endear

vor 4 Jahren

Hey Silje, As one of our first customers, we cannot thank you enough for the time and feedback you've given us! We're so happy to have helped you get your brand off the ground and look forward to growing with you!

Ashli
Sales Supervisor and Lead Stylist in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect for Clienteling!

5,0 vor 5 Monaten

Kommentare: 9/10 compared to my previous clientle system that I would rate 6/10

Vorteile:

How easy it is to use compared to previous clientle systems I have used for retail in the past.

Nachteile:

How slow it can be when searching a customer in our overall customer base

Eddie
Founder/CEO in USA
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Finally, I can manage my outreach!

5,0 vor 5 Jahren

Kommentare: The team at Endear has been my favorite part of this process. They answer live chat in less than 10 minutes most of the time and they are always quick to call me and figure an issue out instead of going through a constant back and forth. They even ran a competition across sales associates where they paid for the incentive in the form of a gift card to my store or another one of their partner store and I thought that was so cool!

Vorteile:

First, I can now organize and track my outreach to shoppers. I used to individually email people and keep a spreadsheet so I knew who I've emailed. Second, I have started letting my in-store employees view customer profiles and reach out to them. It's great because it makes my life easier and I've noticed customers respond really well when the message comes from an associate. Also, my associates have started to really engage with our brand more than this just being a job.

Nachteile:

The billing process is a little confusing. They charge for "active users" which is still a fairly foreign term for me.

Antwort von Endear

vor 4 Jahren

Hey Eddie, Thanks so much for your feedback! So glad to hear that you and your team enjoyed the Endear sales competition!

Colleen
Showroom Manager in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Endear makes customer relationship management a breeze!

5,0 vor 5 Jahren

Kommentare: Endear has given us a much more organized way to clientele. Our customers love the lookbooks we are able to send them so that they can keep track of styles they like for future purchases. We also recently had great success with clienteling for a sample sale in our NYC store through Endear. Leigh and team offer excellent support with the app!

Vorteile:

The ability to send personalized lookbooks to clients after they visit our showroom, as well as keep track of purchase history and create customer lists to invite to events, sales, etc. takes our customer relationship management to the next level. Many of the functions that Endear provides us with we are unable to do without the platform.

Nachteile:

There are some functions that would make it even better: filtering order history by size, not having to refresh the app every time I log in (I have been in the middle of emails before and have had to start over once the app refreshes), and cost has been higher than we anticipated.

Antwort von Endear

vor 4 Jahren

Hey Colleen, Thanks so much for your kind words! We're so glad you have used Endear to take your client outreach to the next level.

Jessica
E-commerce Coordinator in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Awesome Organization

4,0 vor 4 Jahren

Kommentare: it has great features and easy to organize but simplifying it a bit more would be great and make messaging smoother as it feels like things don't flow together but they could

Vorteile:

Integrated with Shopify! super organized and work well togeher

Nachteile:

It has great features but it could be a more user-friendly and simplify or ease the messaging or sending process.in order to send one person a message it feels like you have to do a handful before sending the actual send button

Marlon
Retail manager in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Customer communication

4,0 vor 4 Jahren

Vorteile:

I really love that it makes emailing customers easy, also that lots of details of clients are shown.

Nachteile:

I have been trying to contact clients who are not customers yet, our customers come from Shopify. I've realized that unless they are a customer, Endear does not make it so easy to message them.

Antwort von Endear

vor 4 Jahren

Hey Marlon, Great to hear you find Endear useful for seeing a more complete customer and messaging them! We'd love to walk you through how to manually add customers who haven't yet made a purchase so you can start taking notes and messaging with them just reach out over live chat or at support@endearhq.com.

Valerie
Retail Ambassator in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Endear is has been a great tool to build community in our shop!

5,0 vor 5 Jahren

Vorteile:

I love the customer service. I can send a quick question into the chat and usually hear back within a few minutes. It has been extremely valuable for our company to be able to keep track and details about our clients. We are already seeing a positive outcome from using Endear. For example, on a personal level our staff is able to know names and details about each client and it has turned into the clients coming back to purchase.

Nachteile:

It’s a new company so some kinks needed to get worked out in the beginning of our Endear relationship. However, the staff was always very timely in helping to fix the issues. I would like to see more detailed reports of sales and maybe a few tips for the best ways to reach out to clients.

Antwort von Endear

vor 4 Jahren

Hey Valerie, Thanks so much for working with us as one of our early customers. We hope that you enjoy the changes we've made along the way and continue enjoying your time on Endear!

Jarrod
Senior Private Client Stylist in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Endear makes my job easier!

4,0 vor 4 Jahren

Kommentare: Endear helps me gauge the effectiveness of my client outreach. It shows me what type of outreach is well received and makes my clienteling more efficient.

Vorteile:

It's so easy for me to keep in touch with my clients and track my sales. I also do the majority of my emailing from Endear, so it's a simple all-in-one tool.

Nachteile:

The emailing isn't perfect, but it gets the job done.

Antwort von Endear

vor 4 Jahren

Hey Jarrod, Thanks so much for the positive review! We look forward to continuing to work with power users like you to make Endear a better tool for all of our users in all aspects.

Thomas
Thomas
Customer Support Lead in USA
Verifizierter Nutzer auf LinkedIn
Lebensmittelproduktion, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Awesome Tool

5,0 vor 4 Jahren

Kommentare: Customer service was amazing!

Vorteile:

I liked the ease of use and the statistical analysis

Nachteile:

Make it easier to message 500 people at once.

Antwort von Endear

vor 4 Jahren

Hey Thomas, Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!

Brenda
Sales Associate in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Client Relations

5,0 vor 6 Monaten

Kommentare: Very positive reaction from my clients. Also, this allows me to have communications with them on a regular basis.

Vorteile:

I have used Endear to thank my clients for shopping with me and allowing me to serve them. I also love sending personal messages about events in our store. This App is great for building customer relations.

Nachteile:

Nothing at this point. All has been good!

Takeiko
CX Analyst in USA
Bekleidung & Mode, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Strong improvement over time

3,0 vor 5 Jahren

Kommentare: Very positive and working with a lovely team. The quality of the product has steadily increased over time and as the company grows.

Vorteile:

Endear is highly intuitive and the team at Endear is easy to work with, helpful, and always able to work with our functionality requests.

Nachteile:

I would like if we could trace more order and analytics information from Endear and for more front end UX flexibility to change the page lay out, links, etc.

Antwort von Endear

vor 4 Jahren

Hey Takeiko, Thanks for the kind words and for being one of our early customers! We've taken in your feedback among others and made changes to the app experience so we're glad to hear you've noticed these improvements!

Jeremy
Sales Advisor in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My review of Endear

4,0 vor 6 Monaten

Kommentare: Complicated in its use. Not user friendly

Vorteile:

I can communicate with clients fairly easily.

Nachteile:

It has a problem with new sentences: First letter of first word isn’t large cap. I have to manually do that.