8x8 X Series Erfahrungen

Über 8x8 X Series

8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.

Erfahre mehr über 8x8 X Series

Vorteile:

After much research we went with 8x8. Their customer support and ease of use was the deciding factor.

Nachteile:

Limited functionality when it came to routing calls across groups and attempting to integrate video conferencing equipment.

Bewertungen zu 8x8 X Series

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,9
Kundenservice
3,6
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

7,1/10

8x8 X Series hat eine Gesamtbewertung von 4,0 von 5 Sternen basierend auf 239 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (239)

Jonathan B.
Schulleiter in Deutschland
Bildungsmanagement, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Mittelmäßiges Produkt mit betrügerischen Qualitäten

3,0 vor 7 Monaten

Kommentare: Am Ende, rate ich davon ab, dieses Produkt zu abonnieren.

Vorteile:

Relativ einfach und günstig. Sehr unkompliziert, bietet aber auch nicht to viel.

Nachteile:

Die Kündigung - die Firma macht es äußerst schwierig und unübersehbar zu kündigen!

Antwort von 8X8

vor 7 Monaten

Thank you for your review. We are sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. If you could share with us your latest case ID, we will investigate internally, please do send it on reviews@8x8.com , Thank you!

Ashley D.
Ashley D.
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Personalbeschaffung & -besetzung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect Business Phone System!!

5,0 letztes Jahr

Kommentare: We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Vorteile:

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Nachteile:

there are sometimes some delays, but very rarely is there any issues!

Antwort von 8X8

vor 7 Monaten

We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!

Ralph M.
Owner in USA
Telekommunikation, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great product - wouldn't want to be without it.

5,0 vor 6 Monaten

Kommentare: In general, I have been very happy with 8x8, and would not want to be without it.

Vorteile:

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Nachteile:

Nothing comes to mind; I have no suggestions.

Antwort von 8X8

vor 6 Monaten

Thank you so much for taking the time to leave us a 5-star review.

Nyl D.
Director in Neuseeland
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Terrible Customer Service

1,0 letzten Monat Neu

Kommentare: I was SCHEDULED TO TALK TO ONE OF THE SALESPERSON AND FOR 30 MINS. 8:30-9:00 AM NZT. BUT THE SALESPERSON DID NOT SHOW UP AND DID NOT EVEN RESPOND TO ALL MY MESSAGES. IT WAS VERY UNPROFESSIONAL AND I WAS VERY DISAPPOINTED.

Vorteile:

If YOU SEARCH ON GOOGLE FOR PHONE SYSTEM 8X8 IS ONE OF THE BEST OPTIONS.

Nachteile:

International Calls ARE NOT CLEAR TO ME AND I ASKED SOMEONE TO TALK TO SOMEONE FOR CLARITY AND NO ONE ANSWERED.

Antwort von 8X8

vor 4 Wochen

Hi! We apologize for the delay in communication - please share your account details with reviews@8x8.com and someone will be in touch ASAP to help you resolve the issue. Thanks!

Jim R.
Jim R.
President in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

8x8 has been great for us

5,0 vor 7 Monaten

Kommentare: We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Vorteile:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Nachteile:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Antwort von 8X8

vor 6 Monaten

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Chirag S.
CITO in USA
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good alternative for Internet telephony

4,0 letztes Jahr

Kommentare: The overall experience was poor. Sales was eager to give us a free proof of concept during the discovery phase. Their billing team eagerly started invoicing us when we were not even their customers. Sales stopped answer our questions. Support wasn't useful in resolving matters. The entire process looked chaotic. 8x8 could have had a great sales cycle and they could have had a great shot it but they blew their chances.

Vorteile:

8x8's video conferencing system was really. Their system allowed the organizer of a video conferencing meet to see each participant's talk time, which can allow the organizer or facilitator to prompt for opinion and ask a frequent talker to give others a chance to speak. This was a unique and useful feature.

Nachteile:

8x8's didn't have a great faxing solution for our needs. Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume of faxes on a daily basis.

Antwort von 8X8

vor 7 Monaten

Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

Alan T.
Service Director in Israel
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Practical but limited

3,0 vor 2 Monaten

Kommentare: No major issues, but no one jumped up and shouted "this is great!". Rollout and implementation was quick and easy, but support needs work.

Vorteile:

Competitively priced, easy setup, mobile friendly

Nachteile:

Limited analytics, no ala carte options to add countries to calling plans, limited productivity features compared to competitors

Antwort von 8X8

vor 2 Monaten

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!

Aaron B.
Owner in USA
Einzelhandel, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very Happy with Service

5,0 vor 2 Jahren

Kommentare: Very easy migration and porting of numbers from other previous providers.

Vorteile:

Very easy to use, their app is phenomenal. Pricing can't be beat. Easy set up guide to re-provision our existing phones to 8x8.

Nachteile:

None that I have found in the six plus months since we've made the switch over to 8x8. Couldn't be happier!

Dallas M.
Dallas M.
account manager in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

8x8 works great for an ip phone client

4,0 vor 2 Jahren

Kommentare: Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on.

Vorteile:

I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too.

Nachteile:

I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk.

Cinthya G.
Cinthya G.
Office Lead in Honduras
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This is an amazing dialer software for mid to large size contact centers.

4,0 vor 3 Jahren

Kommentare: Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone software to sync it with. I would gladly recommend 8x8 to other users.

Vorteile:

This an optimal tool for many platforms like Salesforce, Zendesk, and many other softphone platforms, it allows multi-way calls and also comes with its own monitoring/Storing platform which is suitable for Quality assurance and overall interaction tracking.

Nachteile:

It can come a little pricey, and, its UI is a little too mechanical compared to other platforms in the market. nonetheless, its capabilities overcompensate for such details.

Rustam L.
owner of the company in Usbekistan
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Recommend to use

4,0 vor 6 Monaten

Vorteile:

When I started to use it last year the line was clear and convinient to use, but the last three month it is difficult to fix it, the conection is bad .

Nachteile:

I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number. Futhermore team have insructed me for 2 hours but no results .

Antwort von 8X8

vor 6 Monaten

Thank you for your review. We will share this with the team to let them know how we are doing.

Verifizierter Rezensent
Founder & CEO in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good VOIP phone service, but support has turned to garbage and apps are laggy

4,0 vor 3 Jahren

Kommentare: Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days?

Vorteile:

We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used.

Nachteile:

TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8.

Cheryl L.
Owner in
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Why Broadband Phones for Offices?

5,0 vor 6 Jahren

Kommentare: Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014.

Vorteile:

The 8x8 team is the best. Great technology and great customer support!

Nachteile:

Our office has been with 8x8 from February of 2014 and has had no reason to change to another company.

Kimberly H.
Attorney in USA
Anwaltskanzlei, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Initial review of 8x8

5,0 vor 2 Jahren

Kommentare: Thus far my experience has been completely positive. The product is very easy to use. The intuitive menu makes navigating simple, even for luddites like myself. Being able to quickly and easily switch from calling to texting (or do them at the same time) is exactly what I was looking for. The call quality has been better than my prior service, though I have had some static-filled calls. There weren't enough to make me question the service though. Setting up a web meeting is easy, one-click easy, and screen sharing works perfectly. For participants on phones, they are asked to download the 8x8 app in order to join the web meeting, but once they do any future meetings are one-click entry. I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc. Overall, I'm very pleased with the service and recommend giving them a try if you're in the market.

Vorteile:

Everything is in one place, on one dashboard - phone, fax, text messaging, calendaring, web meeting with video and screen sharing. Adding lines with company growth is easy as well.

Nachteile:

It took a few weeks from initial order to the actual installation meeting with tech support BUT there is tech support! I wasn't able to test the texting feature while in the porting process.

Joel H.
Technology Consultant in USA
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

I Recommend 8x8 All the Time!

5,0 vor 4 Jahren

Kommentare: I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding.

Vorteile:

- Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones

Nachteile:

- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts

Verifizierter Rezensent
Manager of WebForms Fulfillment Implementation in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quickly improving to be a solid calling tool

3,0 vor 3 Jahren

Vorteile:

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Nachteile:

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Joel P.
Project Manager/Owner in USA
Internet, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple to use phone system management

4,0 vor 5 Jahren

Kommentare: The biggest benefit gained is simple incoming and outgoing call management. I have over 70 clients who could call at any given time and it is important to be able to easily view any missed calls/voicemails/text messages so that I can return the calls. I've found 8x8's service to be more than satisfactory, especially considering the price point.

Vorteile:

The visual layout of this application is intuitive and easy to use. It is easy to mange incoming and outgoing phone calls from my desktop. I also appreciate how easy it is to add contacts as they call in. The application provides handy desktop notifications which allow me to stay on top of any missed calls/voicemails/text messages I missed while I am away from my business phone.

Nachteile:

This application can be a bit of a resource hog. My computer is a few years old already and runs it just fine but anything older would cause me concern. If you do not restart your computer periodically, the application can start to have issues showing notifications. I've begun restarting my computer every 3-4 days (for reasons including 8x8 software and more) and have not seen the issue since.

Brett S.
Brett S.
Account Executive in USA
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pros and Cons

4,0 vor 3 Jahren

Kommentare: Now that we've ironed out most of the issues we had initially, I like the product and would recommend that people consider it if they are shopping for alternatives.

Vorteile:

I like that I can utilize the IOS application to receive calls business calls to my business number on my personal cell phone. It allows me to leave me desk more frequently.

Nachteile:

The set-up process was a disaster for us. I'm sure there is blame on both ends, but it took our company roughly three months to get all of the kinks worked out.

Keyana K.
Senior Administrator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

8x8 is especially useful when employees are working from home and need to be accessible to clients.

4,0 vor 4 Jahren

Vorteile:

Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line.

Nachteile:

The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever.

Ganesh U.
Technical Recruiter in Indien
Unternehmensberatung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Best Communication Software

4,0 vor 4 Jahren

Kommentare: small UI mistakes make it look bad, But overall a good product.

Vorteile:

Best softphone services with multiple changeable numbers, Its the best virtual office with multiple features when compared to its competitors. It also provides visual voicemails, phone directory, corporate directory, instant messaging, presence, video calling, fax, call recording, web conferencing and many more.

Nachteile:

There aren't many cons I faced. The con that I feel is with instant messaging. When you and your colleague are using virtual office and there is a new update and if your colleague updates the software and if you didn't then neither of your would be able to communicate, until you both are on the same version of the software. When you add a new unknown number to chat and didn't send any kind of text to that number and you suddenly switched to another chat, BOOM then you won't be able to find that number, you need to add that number again. (Only in New updated UI version) These are some of the minor Cons I faced in my everyday usage

Anthony "tony" K.
Anthony "tony" K.
USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Best VoIP

5,0 vor 6 Jahren

Kommentare: We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Vorteile:

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Nachteile:

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Ron W.
assistand in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

How I use 8x8 telephone systems

5,0 vor 6 Monaten

Kommentare: We had 8x8 and made the mistake of switching vendors. that was 3 month disaster. We came flying back to 8x8.

Vorteile:

Ease of use and prompt follow up serice

Nachteile:

there is no pure answer to that question.

Antwort von 8X8

vor 6 Monaten

Thank you so much for taking the time to leave us a 5-star review.

John P.
Owner in USA
Unternehmensberatung
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

I'm a big fan of Virtual Office and here's why

4,5 vor 6 Jahren

Vorteile:

Virtual office provides so much value for my company. At first, I thought it may be out of my price range but once I started it up and tried it out, I realized it's a steal for everything they offer. Not only does the Virtual Contact Center work as a medium between the customer and whoever can get to the phones at that time, it frees up so much of the middle-man work and the cost I would be spending on someone to be a greeter can go to more lucrative programs. The Contact Center sure is valuable, but the real value comes from the Virtual meetings office software. I say this because my team does a lot of off-site work as well as hiring freelancers for shorter jobs. Being able to meet with a whole room of people in any country and time-zone is so valuable for my business!

Nachteile:

Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper. The only other qualm I have is that it definitely seems to be more positioned to larger companies. I have a smaller business with fluctuating team sizes so Virtual Office isn't quite as agile as my team.

Joseph S.
IT Business Owner in USA
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great system for small and medium businesses; If you know how to set it up

5,0 vor 6 Monaten

Vorteile:

This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want.

Nachteile:

There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go.

Antwort von 8X8

vor 6 Monaten

Thank you so much for leaving a review Joseph, I understand the challenge you have with the ring group. You may follow the steps provided on this article so you can route where the VM will go > https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/how-to-forward-calls-from-a-ring-group-to-voicemail-if-no-one-answers

Alicha K.
Alicha K.
Manager of Customer Care - Post Install in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

A perfect 10

5,0 vor 6 Jahren

Kommentare: I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.

Vorteile:

Ease of use; ease of access; remote access

Nachteile:

I have honestly not found anything I dislike about this app