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Über AuditShipment

KI-basierte Versandaudit-Automatisierungslösung für Pakete, die über FedEx, UPS, Canada Post und DHL verschickt werden.

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Nutzerbewertungen filtern (11)

Candice R.
Candice R.
Operations Manager in Kanada
Sportartikel, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great Concept!

5 vor 3 Jahren

Kommentare: We ship a lot everyday so to have a service that does the hard work for us is amazing. Dealing with shipping company’s customer service can be tiring and a waste of time. AuditShipment is a huge timesaver!

Vorteile:

I loved the ease of using the software. The dashboard was very appealing in its layout and easy to understand.

Nachteile:

Not really anything negative to say! Very happy overall.

Antwort von AuditShipment

vor 2 Jahren

Thanks a million Candice!

Andrea M.
Owner in Kanada
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Seems too good to be true but it's not!

5 vor 3 Jahren

Kommentare: Overall the service really does seem too good to be true. This is one of those rare times in life where You actually get what is promised. I would highly recommend giving it a try!

Vorteile:

Once the program has been set up and is integrated with your shipping partner accounts, you can just site back and watch the refunds roll in. It's a 'set it and forget it' kind of system that can save you a lot of money with no effort. Customs service is excellent, someone usually gets back to inquiries immediately or within a few hours.

Nachteile:

The trickiest part of the set up process for us was verifying that we were actually getting the money back that AuditShipment said we were. Since AuditShipment puts their email address in to receive refund confirmation emails from the courier, the only way to verify is to cross reference individual refunds on our credit card statement or Canada Post invoices. This is as much a problem with the way Canada Post does billing as it is with the AuditShipment system, however. My suggestion for AuditShipment would be to offer users the option to opt into being CC'd on refund confirmations from couriers. That being said, once we had figured the system out, we didn't see any discrepancies in what we were being charged for vs. what we were actually getting.

Antwort von AuditShipment

vor 2 Jahren

Thanks for your valuable suggestion Andrea. We will be working on the feedback that you shared with us and see through to completion ASAP.

Kris H.
Owner in Kanada
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

NO COMMUNICATION, CAN"T CANCEL FREE TRIAL

1 vor 8 Monaten

Kommentare: I want out and nobody with cancel or communicate with me

Vorteile:

Nothing, haven't used it at all. Thought it was a free trial but have been charged monthly since day 1.

Nachteile:

I have tried canceling and can't find a way on their website. I have emailed multiple times with no response. Brutal service!

Sonu T.
Owner in Kanada
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Expensive commission on refunds.

5 vor 3 Jahren

Vorteile:

Hand free. Fully automated software. You don't have to do anything.

Nachteile:

On the website it clearly states that you save 5% on an annual contract. I had to fight tooth and nail for them to honour their own offer. In the end the said they will reimburse me the 5% after one year. One year has not past so we will see if they keep their commitment.

Antwort von AuditShipment

vor 2 Jahren

Thanks for your honest feedback. The annualised contracts ( 5% discount) are based on customer's shipping volume. There has to be a significant shipping volume for your business to be eligible for the discounted rate. Even so, since we value your relationship with businesses such as your we promised to award the 5% discount. We assure you that we will stand by our commitment. We would also take your valuable suggestion and improve customer experience in the future.

Vincent P.
President in Kanada
Bekleidung & Mode, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software

5 vor 3 Jahren

Vorteile:

Automatically tracks late shipments from Canada Post so we can get shipping refunds.

Nachteile:

Commission is high, but from my understanding it is hight for all softwares doing this job.

Antwort von AuditShipment

vor 2 Jahren

Thanks for your honest feedback. As mentioned in your review, we are the only service provider who is able to provide exhaustive audit service at the most competitive price in Canada.

Khaled K.
operations/furniture manager in Kanada
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Save time and money

5 vor 2 Jahren

Kommentare: we are receiving credit back on missed/late/undelivered express shipments. express shipments are sent express because they need to be delivered asap and that cost a lot of money. we have been able to save on shipments that weren't delivered on time. due to the volume of shipping we do everyday, it will take us a long time to go through all the express shipments and make sure they were delivered on time. audit-shipment made our work so easy and recovered us a decent amount of money that we weren't able to recover ourselves..

Vorteile:

Very easy, simple and convenient. the software is easy to navigate through, includes only information that is beneficial to us to see.

Nachteile:

i would like to see individual credit copies available online when i need them. i have to ask for them to email them separately so i can file for my records.

Antwort von AuditShipment

vor 2 Jahren

Thanks for the review, Khaled. We will work towards adding the individual credit copies online for easy access.

Adhil M.
Warehouse Manager in Kanada
Verpackung und Container, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Start, Needs a few improvements

4 vor 2 Jahren

Kommentare: AuditShipment turned late/problematic shipments to bringing back revenue that we as a company would have simply lost.

Vorteile:

Loved how easy it was to navigate each feature they offer. What they provide is simple and effective. The software follows up on every shipment and make sure it was delivered on time. Indicates what shipments are in review and which ones have been completed with a detailed overview on totals. Customer Service was friendly and tried to help.

Nachteile:

They are still a few upgrades away from being one of the best. Customer Service was unable to help at the time however forwarded any improvements to be implemented quickly.

Antwort von AuditShipment

vor 2 Jahren

Thanks Adhil. We offer loads of insightful reports. Recently your team had requested a solution that solved a very specific business problem. We were happy to go that extra mile to win your heart:)

Michael E.
Webmaster in Kanada
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

AuditShipment Review

5 vor 3 Jahren

Vorteile:

Very handy, automates the process when shipments are not delivered on time.

Nachteile:

The website can be confusing with trying to update a CC or view reports.

Antwort von AuditShipment

vor 2 Jahren

Thanks for your valuable suggestions. We will setup a demo of our reports to eliminate any further confusion. Our customer support team will reach out to you shortly.

Mark M.
Controller in USA
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy To Use

5 vor 2 Jahren

Vorteile:

Was set up very quickly and information provided very useful

Nachteile:

Have nothing that was least liked about this software

Antwort von AuditShipment

vor 2 Jahren

Thanks a million, Mark for that wonderful review.:)

Justin N.
GM in Kanada
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easiest found money ever!

5 vor 2 Jahren

Vorteile:

Soo easy to use. It’s completely automated so no work after initial setup...

Nachteile:

Nothing. There is not downside on this as they don’t get paid til you do...

Antwort von AuditShipment

vor 2 Jahren

Thanks, Justin for your review.:)

Brian V.
Logistics Manager in USA
Konsumgüter, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great and Easy

5 vor 3 Jahren

Vorteile:

super simple navigation, very easy to follow.

Nachteile:

I don't have a complaint. everything is super easy to use and understand and navigate.

Antwort von AuditShipment

vor 2 Jahren

Thanks a million Brian!