Über Juvonno

Streamline your practice, at every level, with the all-in-one EMR software designed for growing health businesses.

Erfahre mehr über Juvonno

Vorteile:

Online booking portal, price, cloud based and innovative.

Nachteile:

E.g. the internal email and text buttons have randomly disappeared.

Bewertungen zu Juvonno

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,0
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,9/10

Juvonno hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 10 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (10)

JoAnne
Director Client Services in Kanada
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Juvonno - One year in

5,0 letzten Monat Neu

Kommentare: A+ review from me!

Vorteile:

Our transition from our previous software to Juvonno was very easy. The system is intuitive and very user friendly, the customizations we have needed have met our requirements and been implemented quickly, access to training materials is excellent and the Juvonno team is easily accessible and very supportive when questions/ needs arise.

Nachteile:

No concerns - we are still building our use to include many features available to us. Great experience so far.

Milay
Clinic Owner and Physiotherapist in Kanada
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

5-Stars from BeActive Physiotherapy

5,0 vor 5 Monaten

Kommentare: 5-star experience. Juvonno is constantly releasing new features and updates with taking the consumer/user's suggestions in mind. Support during times of need has been met and been a good experience. Would like to see additional features corrected or implemented as noted above in "cons" section. Thank you for all your help! [SENSITIVE CONTENT] have been great!

Vorteile:

Integration with Telus Reports are mostly great and informative Quick patient fall off list for reference. Invoice editing available by administrative users Communication with support staff when assistance is needed. Text messaging integration is phenomenal! Easy invoice splitting to multiple payers.

Nachteile:

No directly billing integration with WSIB as of yet. Would like Resource selection to copy over to future appointment when booked from last. Need better online booking control for physiotherapy scheduled with different appointment time lengths. Clinic Summary Report has discrepancy in first column of revenue values, does not equal correctly. Comprehensive Sales Report does not include HST even when selected box "include HST" is selected. Would like a way for appointment reminders via email/text to speak back to the software once the COVID screening is discontinued. Waiting for SRFax to be integrated. **Hoping Sun Life will have an API built to allow integration to your software soon!

Mohammad
Owner in Kanada
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Has potential, but needs better management

3,0 vor 2 Monaten Neu

Kommentare: Good software, with a not-so-good team behind it.

Vorteile:

The software has massive potential. It does have a lot of good features, like fax, text, and more.

Nachteile:

Has quite a lot of cons. Support is almost non-existent. They have a "number" you call, but it just goes to [SENSITIVE CONTENT]phone, [SENSITIVE CONTENT], and in the 2 years we have been with them, not once has he picked up. The system also has so many glitches and constantly has issues, and they never acknowledge them, but instead blame you and say "you just don't know how to use it". E.g. the internal email and text buttons have randomly disappeared. Recently had an issue with the invoice descriptions not showing up on invoices, and they claim it has always been like this, when it has not. They do make you crazy sometimes because they keep denying things even though you and your 13 staff members have used this feature a million times, then when it randomly disappears they claim this feature never existed. They really, really, really need to improve their support and customer service skills. They need to hire more people, have a real dedicated line to support because you will be dealing with at least 1-2 problems a week with Juvonno.

Antwort von Juvonno

vor 2 Monaten

Hi Mohammad, Thank you for the review. You are correct that our toll free number can get quite busy which is why we try to recommend to use our Support Chat system as our response time is very fast there. The issue with the communications features being hidden temporarily was due to the extensive system update to all the communications features including an improved security model for those features which was outlined in our update release notes. I will talk to support about improving their communications with you and your team to ensure a more detailed explanation of changes is sent to you. We are currently working on a complete overhaul of our online knowledge-base with the addition of more video tutorials as well to hopefully help with support and improve your experience with our software. Sincerely Terry Davison President Juvonno Software

Crystal
System Administrator in Kanada
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love at first log in

5,0 letztes Jahr

Kommentare: The staff are amazing to work with. They listen, take feedback and always work to make the product better for their clients. It is a unique experience to give ideas for system improvement and see them happen!

Vorteile:

The ease of use and customization for our services and practitioners. There is an ability to create and individualize services, charts and rates for our practitioners, yet keep the uniformity of our brand.

Nachteile:

The ability to par down restrictions for users by action, as many were combined with others. However, this is something Juvonno continues to work and develop.

Spencer
IT & Media in Kanada
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Company, Great Product

5,0 vor 2 Jahren

Kommentare: We love it and our patients love it. We love it because it makes managing our clinic so much easier and simplifies or eliminates many of the repetitive daily tasks that go into running a clinic. And our patients love the modern new experience that we can offer them -- with beautifully designed email receipts, a secure patient portal, automated email reminders, etc.

Vorteile:

Where to start? It's easy to use, has excellent modern features, is safe (data fully encrypted), allows us to customize the way it works for our clinic, and they keep improving it and adding new features to keep it up to date. Another big thing is the fact that they brought in our data from our old software. This is huge, because we couldn't just start over from scratch. We have years of appointments, patient records, invoices, etc. that we needed to securely bring into our new software. Not every company was willing to do this because it takes extra work. But Juvonno did it, and we really appreciated it. Having to face the idea of moving our clinic to a new software was daunting, but moving to Juvonno was a great choice and very worth it for us. Highly recommended!

Nachteile:

A few hiccups on initial setup & data import, but they supported and helped us through the process.

Yvonne
President in Kanada
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Juvonno is great for growing businesses!

5,0 vor 6 Monaten

Kommentare: Juvonno is a very well thought out product, with process flows that match our business requirements. We are able to build our own reports and add reporting features which has helped our business grow by better understanding our Key Performance Indictors. The Juvonno team is responsive and very professional. We would recommend Juvonno to any business that would like to have the stability of a solid product while having the flexibility to add features as a business grows.

Vorteile:

Juvonno has so many features that has helped our business grow. It is like they anticipated my business growth needs. Our favourite part of Juvonno is that we can create custom work flows and custom reports myself, without technical help. This has allowed our business to stay nimble as we grow.

Nachteile:

Juvonno has a lot of extra features that we do not use, and we will work with Juvonno to turn these features off.

Kelly
HR & Finance Manager in Kanada
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Juvonno Launch

4,0 vor 2 Jahren

Kommentare: Overall it has been fairly smooth. We love all of the features and look forward to learning more as we go.

Vorteile:

Online booking portal, price, cloud based and innovative.

Nachteile:

The set up is quite cumbersome and extensive, and we are working through all of the settings, but will be worth it in the end! Less reports with more info on each would be ideal! I would suggest having more staff to train, as it just seems like there is only one trainer.

Carolyn
Massage therapist in Kanada
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very user friendly and saves you so much time!

5,0 vor 5 Monaten

Kommentare: Always easy to use and the customer service is great!

Vorteile:

How user friendly it is. This program is a life saver when booking and processing clients!

Nachteile:

I have no complaints! Been using for years at my second work location

Rahim
Director in Kanada
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Avoid it

1,0 vor 6 Monaten

Kommentare: These guys are fraud. They took whole years advance payment for my 5 locations and promised me if I didn’t like it will refund if decided within 3 months. 1 month later decided I did t like it they only gave back $2700. I gave them $6100. Theif. Be careful never give them wholes years in advance. Month by month so if you do t like it you can reject it.

Vorteile:

None. Complicated form day one. Staff not helpful.

Nachteile:

They are the Cons. They will say one thing on the phone to get your business and then will write in invoice please read small print policy. Will take them to small claims to show how bad these guys are and can’t get away with it.

Antwort von Juvonno

vor 6 Monaten

Dear Clients, Prior to selecting any software you should always read and review the Terms of Service. We post this on our website, on our invoices and require the client to review and electronically consent to them prior to beginning with Juvonno. We also offer a discounted rate for annual payments which was taken advantage of in this case. We work hard to help our clients with their onboarding. We supply training hours, data import services (usually takes between 3-4 hours per clinic) ,and Q&A sessions for the clinic. When implementing a solution, particularly for a multi-clinic implementation you should ensure you have a staff member who has the time and skills to manage the project and more importantly will show up for their training sessions. We are willing to support our clients as much as possible to achieve a smooth transition. Implementing a new EMR system is a major endeavour. We focus on building strong relationships as we know our clients will use Juvonno for years to come.

Jessica
Jessica
Registered Massage Therapist in Kanada
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Juvonno Review

5,0 vor 2 Jahren

Kommentare: It's an overall good experience to use, but best used when you are working with a multi-disciplinary clinic. Then you will get the most use of all the features.

Vorteile:

Juvonno has a TONNE of customization, which I loved. You can customize your invoices, the way your online booking looks, almost everything. There are many features and options that you have access to.

Nachteile:

The price is very high, but it offers a lot more features than it's competitors, and even the price can be customized to an extent, by contacting the company via phone.