--- description: Detaillierte Informationen über Sinch Engage zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sinch Engage Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CCM-Software](/directory/31002/customer-communications-management/software) > [Sinch Engage](/software/187336/sinch-engage) # Sinch Engage Canonical: https://www.capterra.com.de/software/187336/sinch-engage Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/187336/sinch-engage?page=2) > Mit der Software von Sinch Engage können Sie Ihre Kundenkommunikation über Messenger Apps effektiver und professioneller gestalten. > > Bewertung: **4.4/5** von 97 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Sinch Engage? Wir sind international tätig, und Tausende von KMUs und Unternehmen vertrauen auf unsere Lösung, die ihnen einen nahtlosen Einstieg in das Conversational Messaging ermöglicht. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 97 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Sinch ## Gewerblicher Kontext - **Startpreis**: 99,00 $ - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Wir bieten verschiedene Pakete für Ihre Bedürfnisse an. Sinch Engage ist bereits für eine monatliche Abonnementgebühr von 199 € erhältlich. Zusätzliche Funktionen können auf einer monatlichen Abonnementbasis erworben werden. - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Italienisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Belgien, Brasilien, Deutschland, Dänemark, Indien, Indonesien, Italien, Mexiko, Neuseeland, Portugal, Schweden, Schweiz, Spanien, Südafrika, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Automatische Antworten - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Content-Management - Engagement-Tracking - Feedback-Management - Geplanter Nachrichtenversand - Inbox-Management - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Kampagnenplanung - Kommunikationsmanagement - Kontaktmanagement - Kundenerlebnis-Management - Kundensegmentierung - Lead-Distribution - Lead-Qualifizierung - MMS - Massen-SMS - Multi-Channel-Kommunikation - Nachrichten-Personalisierung - Personalisierung - Push-Benachrichtigungen - SMS Marketing - Terminplanung - Third-Party Integrations - Umfragen & Feedback - Umfragenerstellung - Verfolgung von Interaktionen - Visuelle Analytik - Vorlagen-Management - Workflow-Management - Zielgruppen-Targeting - Zwei-Wege-Messaging ## Integrationen (11 insgesamt) - ActiveCampaign - BigCommerce - Epic - HubSpot CRM - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Salesforce Marketing Cloud - Shopify - Workato - Zapier - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) ## Ähnliche Kategorien - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [Mobile Marketing Software](https://www.capterra.com.de/directory/31308/mobile-marketing/software) - [SMS Marketing Tools](https://www.capterra.com.de/directory/30842/sms-marketing/software) ## Alternativen 1. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [SlickText](https://www.capterra.com.de/software/155430/slicktext-com) — 4.8/5 (270 reviews) 3. [EZ Texting](https://www.capterra.com.de/software/145848/ez-texting) — 4.5/5 (273 reviews) 4. [Clearstream](https://www.capterra.com.de/software/158103/clearstream) — 4.8/5 (696 reviews) 5. [Wati](https://www.capterra.com.de/software/204314/wati) — 4.6/5 (207 reviews) ## Nutzerbewertungen ### "Sinch: Messaging at its finest" — 5.0/5 > **Nicholas** | *4. Dezember 2025* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support > > **Nachteile**: For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better > > Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it ----- ### "Happy Client" — 5.0/5 > **Maryanne** | *10. August 2025* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like most about Sinch MessageMedia is its user-friendly interface and the reliability of its messaging platform. It makes communicating with clients fast and efficient, and the automation features helped streamline our workflows. The support team is also responsive and helpful whenever we needed assistance. > > **Nachteile**: The template system setup in the SMS Messaging function as we still have to prepare the templates ahead of sending them and proof prepare them ahead of sending the messages > > As an Arrears Officer, Sinch MessageMedia has been an invaluable tool in streamlining our arrears management process. The platform’s ease of use and reliable SMS delivery have allowed me to communicate with Lot owners quickly and effectively, reducing delays in payment follow-ups and improving overall response rates. One of the standout benefits is the ability to automate reminders and personalize messages, which helps maintain a professional yet approachable tone. This has led to more timely payments and fewer escalations. The reporting and analytics features also provide clear visibility into message delivery and engagement, allowing us to track performance and refine our communication strategies. Sinch MessageMedia has significantly enhanced our operational efficiency, reduced manual workload, and supported better outcomes in arrears recovery. We highly recommend it to any property management team looking to improve their communication and arrears processes. ----- ### "Bad technical support" — 1.0/5 > **Arthur** | *22. April 2026* | Bildungsmanagement | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: At first glance, the integration seems solid and ambitious. The interface is user-friendly, and \[sensitive content hidden\], our account manager, is also very pleasant to work with. > > **Nachteile**: Very disappointing experience with this service on Zoho CRM. For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team. There was no proactive investigation, no clear communication, and no accountability. In the end, we had to investigate the issue ourselves and identified that it was caused by an automatically generated workflow (created by their integration in Zoho CRM) that was incorrectly configured and resending messages even when they had already been successfully delivered. This is a fundamental flaw that should have been caught and resolved by their support team. To make matters worse, after updating the app, we lost access to the workflow history, meaning we no longer have formal proof—something their team should have helped us secure earlier given the ongoing issue. This situation has caused us financial damage amounting to several thousand euros. As of today, we are still waiting for a proper response, a refund for the duplicated messages, and accountability from their side. Overall, this reflects a serious lack of support, reliability, and professionalism. I cannot recommend this service. ----- ### "Sinch is a Sinch\!" — 4.0/5 > **Karen** | *2. Oktober 2025* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages > > **Nachteile**: I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted > > Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system ----- ### "Sinch Message Media, Great Product, Amazing Support Staff." — 5.0/5 > **Julio** | *2. September 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The support models is good, support techs know the product are responsive, helpful and always concise with the outcomes. > > **Nachteile**: Initially can be challenging for non-technical people to learn the different options and ways in which to use the platform and get a Roi, in saying that there are a lot of 'how to' articles that are helpful. > > Happy with the value for money, amazing support staff, willingness to go above and beyond to troubleshoot and remediate any issues at hand. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/187336/sinch-engage?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/187336/sinch-engage) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Strukturierte Daten