Filtern nach:

Durchschnittliche Bewertung

  • Gesamt
  • Benutzerfreundlichkeit
  • Kundenservice

Über True3D

Homes that use Matterport have fewer days on market because your interactive 24/7 open house gives anyone the freedom to see your home.

Erfahre mehr über True3D

Zeigt 12 Bewertungen

Jessie P.
Jessie P.
Leasing Professional in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Innovative way to look at the overall building

5 vor 7 Monaten

Kommentare: It helped us lease units to prospective tenants more easily than when we just had pictures alone and not the 3D tour.

Vorteile:

I love the "dollhouse" view on Matterport True3D! It is so helpful for showing our prospective tenants what the townhome or unit looks like! I love the measuring feature too! This tool was very useful during the pandemic when less people could travel to look at our available units in person.

Nachteile:

Other than that it takes a long time to capture a unit, I love the product it creates. I understand why it needs to take so long, because it literally recreates the unit as a 3D image, but that is the only con.

Antwort von Matterport

vor 7 Monaten

Thanks for the kind words! We're constantly working to improve our products, and we very much appreciate your business.

Xavi P.
Fotógrafo in Spanien
Fotografie, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Problemas con la cámara Z1 de Ricoh Theta

5 vor 9 Monaten

Kommentare: Actualmente estoy usando la Z1 de Ricoh y en algunas circunstancias genera algún fallo en el escaneado. Por mi experiencia, diría que suele ocurrir en propiedades antiguas en las que la Z1 parece que pierde el alineado y volverlo a recuperar se convierte en algo parecido a una odisea. Si a esto le sumas que esta cámara tiene una autonomía bastante limitada ya tienes el combo perfecto para el desastre.
Para intentar solventarlo la alternativa que te queda es tratar de contactar con el servicio técnico de Matterport y, la verdad, con la excusa del covid dicho servicio técnico deja bastante que desear. Hay un teléfono y un mail y en ninguno de los dos casos tienes asistencia al momento. Bueno, ni en el momento ni en las siguientes...4 o 6 horas. Total que me he encontrado en alguna situación que he tenido que dejar el trabajo sin acabar porque no podía solventar la falta de alineado.

Vorteile:

La facilidad de uso, el resultado final del escaneado y el DollHouse es algo que atrae mucho a los clientes.

Nachteile:

Echo en falta el poder subir tours virtuales hechos con una cámara reflex. Yo hacía tours virtuales con la DSLR y son los tours virtuales que mejor calidad tienen. Matterport con su cámara Pro2 se acerca bastante pero no alcanza todavía a la calidad de un tour virtual hecho con una cámara reflex o sin espejo. Entiendo que es una tecnología diseñada para usar con la Pro2 y demás cámaras compatibles y que se hace complicado incorporar otras plataformas, pero en cuanto a calidad final creo que les queda algo de camino por recorrer. También echo en falta poder modificar algunos parámetros de forma manual de la cámara Ricoh Theta Z1. Tienes que hacerlo todo en automático, Matterport no deja cambiar nada mientras haces un escaneado con esa cámara.

Isaac C.
Part Owner/Regional Manager in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Matterport has so much potential but drops the ball in major areas.

3 letztes Jahr

Kommentare: Overall Matterport is the best option for us right now and we really appreciate the value they bring so far, but there are too many flaws that must be fixed and im concerned that they are not improving as steady and consistently as they should if they want to maintain their customers and value in our industry.

Vorteile:

The value it brings and the simplicity for users such as home buyers, agents, etc.

Nachteile:

1) The photo quality and stitching photos together. We shoot 5-10+ homes every single day. We use the photos in our marketing package and the main reason we lose clients is because of the photo quality and the terrible stitching together of images. We get clients who are very disappointed that their pictures are coming back not stiched together properly and the quality/resolution, this is Matterports biggest issue for us right now. 2) Matterport virtual tours don't stay active forever. We have to charge our clients if they want to renew the matterport hosting... very disappointing to agents, builders, property managers, designers, etc. 3) The camera can't just take on snapshot without 360. We have photographers taking exterior photos and majority don't need to be 360 degree photos, why do we not have an option to just take one snapshot instead of 6 that come together as a 360 image. Collectively there is a lot of wasted time in a year for our team because of this. 4) The camera is absolutely terrible with handling sun flares and there is no accessory matterport provides like a lens hood, or lens filter.

Connor D.
Business Development Manager in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Matterport is amazing!

5 vor 12 Monaten

Kommentare: Overall my experience with Matterport has been fantastic. Their customer service is great and I couldn't be happier.

Vorteile:

I love everything about Matterport. They are always looking for the next way to keep adding more value to their products. The 3D scans are easy to use and intuitive, and it's easy to share links to folks that need to see the scans.

Nachteile:

There isn't anything I dislike about Matterport. Again, it's easy to use and share scans between parties that you need to, there's nothing to dislike.

Antwort von Matterport

vor 12 Monaten

Thank you for sharing your experience, Connor!

Howard H.
President in USA
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Inadequate Support

4 letztes Jahr

Kommentare: Very friendly when your call is returned and tasks performed satisfactorily. Overall experience is disappointing.

Vorteile:

The software is user friendly and provides detailed information.

Nachteile:

Little to no support from Matterport team. Very frustrating and embarrasing when trying to meet my customer's demands.

Antwort von Matterport

letztes Jahr

Hi Howard, Due to the Coronavirus pandemic we are experiencing higher than normal customer service requests - my humblest apologies for the delay. Our support team is working diligently to get through every request, and we sincerely appreciate your patience us. For urgent matters, please call our support lines: North America 7am - 5pm PST +1 408 805.3347 EMEA 9:30am - 6pm GMT UK +44 157 040 0054 Spain +34 518 888 665 France +33 180 207 814 Germany +49 695 060 7997

Mark R.
Owner in USA
Verifizierter Nutzer auf LinkedIn
Eventservice, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Forced to adhere to ever changing policy

3 letztes Jahr

Kommentare: Support was horrible. Took forever, and very arrogant in reply.

Vorteile:

the tour transitions are very unique and immersive, and the photos via the matterport cameras are very high resolution

Nachteile:

the cost of the hosting plans are horrible, and the company keeps changing it's policies and plans. They have also started direct marketing services to compete against those that purchased the platform.

Gary W.
Gary W.
Founder/Chief Photographer in USA
Verifizierter Nutzer auf LinkedIn
Fotografie, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Way better options out there

1 letztes Jahr

Kommentare: Customer service is non existent. My responses from them were canned and didn't even address my issues. When I enquired about pricing structure to fit my business, i felt as though they just dismissed my concerns and didn't even care.

Vorteile:

The 3D dollhouse view is very cool and has a "wow" factor when pitching to clients, but after that it's not really very useful.

Nachteile:

Not having the ability to edit your images before you upload them. You have to shoot everything through the Capture app and sometimes getting scans to align or be positioned properly was a chore and took forever. If you don't pay the $3k for their proprietary camera that can't be used with anything else, then your scans sometimes don't render properly and look absolutely horrible in the final tour. It's like rolling the dice once you finish a shoot too. You have to wait hours or until the next day once you upload it from Capture to see if it even turned out right. If it didn't and you have to reshoot, then that's an additional trip to the job site and reshoot it all again.

Mario P.
Photographe in Kanada
Fotografie, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

très bon mais dispendieux !

5 vor 2 Jahren

Kommentare: Augmentation de revenu grâce à cette équipement.

Vorteile:

Meilleur qualité d'image de l'industrie à ma connaissance pour le 3D-360.

Nachteile:

Prix assez élevé par mois, et difficulté à rejoindre les responsables.

Jamil S.
Owner in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Worst customer service you can imagine

5 letztes Jahr

Vorteile:

When the upload works, everything goes fine, but when you have an issue don't count on the customer service to help you.

Nachteile:

Customer service is horrible, i had an issue and took about 40 days to get an answer by email, now i am with another problem, i can't upload a project it does give me errors, the customer services can't help me at all, the compliance team takes a few days to answer each email, by the time it will be fixed i would have this house sold already, really bad customer service.

Verifizierter Rezensent
Co-founder in Frankreich
Verifizierter Nutzer auf LinkedIn
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Très bonne navigation 3D

4 letztes Jahr

Vorteile:

Avec une caméra 360 degrés le rendu de navigation est de très bonne qualité, meilleure que ce que nous avons pu constater chez les concurrents.

Nachteile:

La version beta iPhone produit un rendu de très mauvaise qualité.

Jesse S.
Owner in USA
Immobilien, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Such Poor Support

3 letztes Jahr

Kommentare: This relation ship started out sour and just get's worse. When we looked at buying our first matterport camera we did so asking many questions. One of those where is there any new products coming out in the near future. They said no. We spent a pile of money on a camera and there plan we did not even have 6 scans done and they released the brand new camera PRO2. I was pissed. We would have waited the 2 weeks for the new product. Called sorry can do anything for you. So I sent the original camera back since we where still under our 30 trial period and said screw it. Then they call we are sorry we should have helped you with this. They send me the pro2 camera. We have about 70 scans on the pro2 and it does not spine properly any more so now we have a 4k paper weight. you can not talk to anyone there. emails are a joke. hold times are 45 mins if I ran my real estate business like they run there business I would be out of business.

Vorteile:

Software you can't do anything with the software . They are a locked and controlling company you can not make any changes they have to do it when they are good and ready to do it.

Nachteile:

You can not do anything with the software unlike other services where you can adjust alignment and other items.

Geramy R.
Owner in USA
Immobilien, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good Product, but prices are insane when there are other options

5 letztes Jahr

Kommentare: Matterport makes a great product, but their fees (both initially to purchase their cameras/scanners) and to process each property are insanely high. There are many other options to produce equally good images that cost a fraction of their fees.

Vorteile:

The image quality and integration of floor plans are excellent

Nachteile:

"Supported" single shot 360 cameras produce questionable results with Matterport software. Even with excellent cameras, their software is really only meant to run data from THEIR camera/scanner. Additionally, their scanners are super slow, adding 3x the amount of time needed to scan a home.