ADP TotalSource Erfahrungen

Best Decision Ever

Kommentare: Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Vorteile:

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Benefits Costs - little buying power

Kommentare: overall, fairly good. gets the job done.

Vorteile:

Payroll processing, direct deposits, tax calculations

Nachteile:

website is a little cumbersome to use. know how to do all the things it can do. my big problem with ADP TotalSource is our health benefits. ADP represents 200,000 small businesses, 4.5 million employees? and there isn't good buying power regarding offering health insurance? limited choices, rates going up 23% in a year, several yrs in a row? with all those employees, we should get much better 'group' rates. Not subject to the cost increase of a 10 employee office that 1 employee had serious medical issues in the prior year. I expected better health insurance costs/offerings.

Managing optometrist

Kommentare: Overall very happy with ADP TotalSource. It has everything taken care of and is easy to use for staff.

Vorteile:

It is simple and easy to use. Very user friendly and walks you through each step.

Nachteile:

Sometimes hard to navigate where things are on the website

Just a Timecard

Vorteile:

Simple punch in software for employees to use.

Nachteile:

Total source lacked overall from system login to navigation for employees and administrators.

Costly but Worth It

Kommentare: This company is the first company I've worked at that used ADP as its PEO. The fact that everything I could possibly need for payroll, HR, and compliance is available to me through ADP makes up for the cost. But the fact that ADP takes care of the majority of the annual/semi-annual/quarterly reporting as well as benefits makes the cost definitely worth it. I hope I never have to work without a PEO again! And as ADP is the largest (that I'm aware of), I hope my relationship with them continues!

Vorteile:

I like that ADP is a one-stop shop, as far as payroll and HR are concerned, and they take care of a LOT of the reporting for our company, which is great for those of us who are constantly racing just to keep up with work on a daily basis.

Nachteile:

The cost is high and there appears to be a lot of turnover at ADP.

The total source of frustration

Kommentare: My predecessor chose ADP TS in a hope to streamline and consolidate all of the payroll, benefit administration and HR management into one platform. The TS platform is very clunky and not intuitive at all - whether it be the prep of payroll, the access of reports, trying to decide what benefits you want - none of it was easy. I have used ADP Total Run for other employers and it is so easy and while you don't have a dedicated team, you can chat with someone pretty quickly and get your questions answered. I always had a hard time getting my questions answered with TS. The cost per employee compared to ADP Run or any other platform I have used was much higher and I could not figure out what I was getting for all of the extra fees. Also, they bury their fees in the workers comp and benefit admin stuff so you can't tell how much you are actually paying. I think this may have been my worse payroll experience in my 40 years as an accountant.

Vorteile:

Almost nothing. I found very little to like about their software or support.

Nachteile:

The support we received from our "team"? It was a random list of names of folks you could never reach or get a response if you emailed them.

Satisfied Client

Kommentare: The people are their best asset. looking forward to the software update (only 2 more weeks) I think that will help with all of our reporting and usability issues.

Vorteile:

Payroll processing is fairly simple. my direct reps, [sensitive content hidden] (payroll) and Goldie (admin) are great and alway seem to make a great effort to assist us.

Nachteile:

software is a little outdated, integration between total source and time clock are poor. reports are not always what we need and cant be customized, not a lot of choices.

About ADP Total Source for MCHC_OGW

Vorteile:

HR representative is a hard dedicated worker

Nachteile:

No support from the Payroll team. I have to call each time I run payroll. The system is not calculating accruals properly and it is creating problems with the staff. We will be changing the policies so it will be more simple and accurate.

ADP for jobs

Kommentare: Very helpful, helps you navigate check stubs, W4, and you horus

Vorteile:

very easy to use especially to look at your checks as well

Nachteile:

No dislikes about ADP been using it for years actually

Simple platform for employees to navigate payroll information online

Kommentare: Overall a positive experience with using ADP as a user/employee and would use again especially if an app feature is built in.

Vorteile:

Ability to access pay stubs online at any point in time was important and ease to locate specific pay stubs was relatively easy.

Nachteile:

No app feature at the time of use for a more efficient and streamlined process. Also, when company had switched payroll providers to better integrate with their other systems, all employees lost access to ADP login credentials/accounts and therefore could not access previous payroll history.

Good HR Software

Kommentare: Overall it works well. It seems they all have a little issue - none have it all and work exactly as I wish they did.

Vorteile:

Easy to navigate the pages, the app is great to have on your phone to approve time cards in a pinch.

Nachteile:

The customer service is lacking if you need help. Long hold times and emails do not get any responses.

Helpful, with some minor issues.

Vorteile:

Payroll processing is self explanatory and user friendly.

Nachteile:

Customer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.

ADP TotalSource is perfect for HR department of One

Kommentare: I would highly recommend to any HR department of One to use ADP TotalSource. As a company with 60 employees in 11 states, it makes sense to have the added support for state and local compliance in both payroll and policy and procedures. We have employees in CA, which is always coming out with new regulations to adhere to. In addition, I can offer my 60 employees excellent benefits that are typically provided by much larger organizations.
Other companies may be less money than ADP, but we get access to other products that would cost us money if we did not have ADP TS. For example, a handbook builder, a learning dashboard, Payscale data,

Vorteile:

As an HR professional, there is always something that comes up that you never had to deal with before. Besides researching and asking other professionals, I have the support of an HR Business partner who has resources at her disposal to assist me in the best plan of action to proceed.

Nachteile:

A few times, I have put through a request in the service portal that went unanswered. I have learned to make sure my HR Business Partner or Payroll Partner is aware of my submission to assist along the way.

ADP Payroll and Timesheet

Vorteile:

ADP is easy and comprehensive. It is easy to find what you need on the online site and to make notes or changes to the time sheet as needed.

Nachteile:

ADP is easy to use on the computer though there are some technical difficulties with the app sometimes when it comes to clocking in and out.

ADP TotalSource Review

Kommentare: Initially, using ADP didn't seem like a good option for us. The team seemed to be unresponsive and not always helpful.
After about a little over a year, the team changed which provided us more quicker and better assistance and a lot more dedicated to resolving issues. Also, our Risk and Safety rep stopped by for the learning section and to assist with compliance. This was really helpful.

Vorteile:

Benefits enrollment process Improvements with the team within ADP. Onboarding Process HR Business Partner Payroll Rep Learning Section

Nachteile:

The "Cases" section could work better. It would be nice to work with multiple tabs. The I-9 section is difficult to locate for employees. There should be a notice when employees first login to address the I-9 completion. The learning section could be easier to work with.

MSI Technologies, LLC

Kommentare: Great to date. would recommend to all small businesses

Vorteile:

The product, being ablet to provid employees a good selection for benefits is great. Plus, [sensitive content hidden] our rep makes me feel like I am a big company even though we aren't. Great customer service.

Nachteile:

reporting is a little hard for me.

We love ADP

Kommentare: Excellant! We love ADP and ADP has great customer service

Vorteile:

Quick response on any issues, personalized service,

Nachteile:

Cost of ADP and the Internet Reports seems complicated. Just obtaining a copy of a w2 from a prior year is too complex....should be very easy

ADP Reveiw

Kommentare: We like working with ADP because we can trust their experience.
All issues are handled in timely fashion.

Vorteile:

We love the efficiency of all employee data, payroll, benefits, HR all in one place. Also the self-service generation of WC certificates of insurance. (Marsh) ADP Team is very responsive and a pleasure to work with.

Nachteile:

Report generation can be tricky to find what you need but overall ok.

Customer Service Team

Vorteile:

The share screen function allows for more efficient customer response and feedback times.

Nachteile:

There is not a mass search option and some of the tables and great information are hidden and difficult to find.

Generally Satisfied

Kommentare: Okay... Benefits for our team is great. Management of the system and specific issue resolution is poor at best.

Vorteile:

Day to day functions and benefit administration is effective and seamless.

Nachteile:

I get bounced around a lot when I have issues and when I create a case I'm told it could take 3 to 6 pay periods to resolve the issue. Not really sure the purpose of an account rep is as I frequently have to reach out to various individuals to get an issue resolved. Tax payments have been made late. A garnishment was not managed timely. I feel like the client is not the primary focus for ADP and over the years I've been less satisfied with ADP.

Very easy to use

Vorteile:

We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

Nachteile:

Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

Extremely basic and worth what you pay

Kommentare: If you run a small company with basic needs, get it. If it's bigger than 40-50 people or you want something with real detail, I wouldn't recommend it.

Vorteile:

It does the basic job of tracking logging in and out and employee record keeping. It's organized in a basic and sometimes easily accessible design.

Nachteile:

This software is a low bar for what you can expect for the price. It wasn't as detailed in employee information as I'd sometimes would've liked. The fonts are smaller so it's less accessible than other competitors. It didn't leave room for variability options.

Review 2024

Kommentare: When i began with Airmaster 5 years ago i received good feedback from our contact, whom left shortly after. Since then we've been bounced from representative to representative and now ours is unresponsive to our most critical HR needs through out Operations Manager. Overall the technology is sufficient, but the communication and interaction with our staff is lacking.

Vorteile:

The software seems modern and relatively comprehensive. The Report Dashboard is good for ease of information

Nachteile:

Interaction with our contact has been problematic. She unresponsive to our Operations Manager, and they can't solve the simplest of items. PTO has been an issue for two years now and still have new errors every day.

User Friendly Human Resources Tool!

Kommentare: We use ADP Total Source to keep track of all of our human resources needs.

Vorteile:

ADP Total Source is really easy to use. I am able to quickly and easily manage my employees timecards and yearly reviews and it takes all of the guess work out of the process for me. I love that it alerts me if something doesn't look right or when things are changed or become due.

Nachteile:

There are still a lot of functions that are available that I do not know how to use. The scheduling part is a little confusing so I don't use it.

Everything is easier

Kommentare: Overall we're very happy with our experience and the services we receive.

Vorteile:

One place to solve all of our payroll, benefits, and HR needs. Very responsive customer service.

Nachteile:

Can be pricey when comparing to other solutions.