RUN Powered by ADP Erfahrungen

Powerful Enough for Large Companies

Kommentare: Paying employees weekly or biweekly has been simplified.

Vorteile:

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Nachteile:

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

Great software

Kommentare: My overall experience with ADP RUN was phenomenal, not only because I loved the user-friendly site that made my life as the administrator so much easier, but the customer service I received was top-notch! I had my own personal representative every step of the way. Any time I needed anything and reached out whether it was via email, text, or phone I would get an immediate response. I loved RUN so much that I made multiple referrals to them. Did you know that you can earn gift cards that you can use anywhere when you refer someone who signs up with ADP?! And each time you refer another person/business the amount of the gift card increases!!

Vorteile:

What I like most about the ADP RUN software is how user-friendly it is. You can literally be a first-time user with no instruction at all and successfully execute any task. The way the site is laid out makes it very easy to find what you're looking for. If you're not 100% sure what it is that you need but you have an idea you can even type a keyword into the search and all of the options associated with that word will pop up and trust me, you'll answer will be there!

Nachteile:

The thing that I liked least about ADP Software was the GPS tracking feature. It does offer a feature that will show you the location of the employee when they clock in and out but that's it. For my business I really needed more out of this feature like geo-fencing for each job location and for me to be able to get an alert if the employee clocked in/out outside of the job location. ADP RUN does not offer those additional features.

Good but pricey

Vorteile:

Easy to use and very useful. Has all needed items

Nachteile:

A little bit too pricey, everything else was just fine

Quit ADP because of their "security"

Kommentare: So, when I decided to leave ADP, they didn't file my quarter 1 even though I changed right at the end of quarter 1. Thus resulting in my filings being late, late fines, headaches, etc. I would not recommend ADP to anyone I care about.

Vorteile:

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Nachteile:

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

RUN is a great, easy-to-use payroll solution

Kommentare: Having a sales rep available to respond to my inquiries is a huge convenience. The supplementary data and reports are appreciated, as well. I appreciate that your costs are less than those of similar businesses.

Vorteile:

RUN powered by ADP has numerous benefits, but the fact that it gives workers access to their data and the ability to modify it is my favorite feature. One's contact info, W-2 withholdings, and payment options can all be changed. This frees up a lot of my time, which I can then use toward more pressing matters, like making sure everyone is paid.

Nachteile:

It bothers me that the technology isn't as cutting-edge as the retail ADP. I also have experience in retail, where I find that updating information is less of a hassle than in wholesale.

Great!

Kommentare: I love all features available to me and it is worth the price.

Vorteile:

Support from customer service. They actually expressed wanting to work with me. Went out of their way to get me started.

Nachteile:

Nothing. I have honestly been impressed.

Easy Payroll Run

Kommentare: Great!

Vorteile:

Very simple to use. There is a Chat Button when you have questions. Most anytime I've had issues or concerns, someone was available to Chat and resolve what I'm needing. Customer Service has been on point. Reports are easy to find and use.

Nachteile:

This is not their fault, because everyone needs a cut-off limit. However, you must run your payroll by a certain date and time, to get Direct Deposit and Live Checks received.

ADP will save you time and money!

Kommentare: We love ADP. There are not many times we need customer support so that doesn’t keep us from continuing this product.

Vorteile:

I love the payroll reminders and the ability to update employees in real time.

Nachteile:

Often times the customer service is really backed up and you experience long wait times.

ADP is Great

Vorteile:

I love the easy-to-use site to run payroll and find income documents.

Nachteile:

There is really nothing that is not to like for ADP.

Run powered by ADP

Vorteile:

Easy to use and navigate. Mobile friendly.

Nachteile:

Does not allow you to upload onboarding docs without purchasing a plan through a 3rd party of theirs. Would be great if it could all be done in-house through ADP.

Easy Management

Kommentare: Over all its a great system that is easy to operate on a day to day basis and to stay complain with needed paperwork.

Vorteile:

I love the HR, Payroll features the most. I also love that you can start an employee and have them update any need information remotely.

Nachteile:

The reports can be a lot to take in and we have to add 2 payroll reports together when we do quarterly reports as some are from the previous year.

Run Powered By ADP Is So Easy To Use!

Kommentare: I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off of my plate and the fact that I can access it from anywhere is a wonderful bonus. The app works so well on my phone that I've processed payroll while out of town many times with no trouble at all. Payroll should be quick, simple, accessible and ADP RUN delivers on all of those needs.

Vorteile:

The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.

Nachteile:

My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.

Solid HR Platform

Kommentare: Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.

Vorteile:

We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Nachteile:

Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Reliable, easy, and great customer service

Kommentare: It's extremely user friendly, employees can log in to see pay stubs and reports about their pay, customer service is exceptional, and it's not very costly, considering the amount of time it would take me to do this on my own.

Vorteile:

I've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel.

Nachteile:

Once you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data.

Makes Payroll Simple and Easy

Vorteile:

I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information. Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes. I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know. This is a great option for payroll for businesses.

Nachteile:

The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.

OK for Payroll, Terrible for Taxes

Kommentare: Software is great, company is difficult.

Vorteile:

Easy to process payroll and requires very oversight on customer end.

Nachteile:

ADP Run continuously fails to file taxes and makes it so you don’t want to leave because you want to make sure things finally get resolved but try and prevent it from happening again.

RUN Powered by ADP Review

Kommentare: Overall I like ADP because it is a whole lot easier than the old way of doing things and it a lot easier than our other system. There are some quirks with it and it could stand to be a bit more modernized, but even still its a decent service that offers a lot of neat things that can be extremely useful.

Vorteile:

As an employee I liked being able to log in and view my W-2s quickly as well as the employee handbook and PTO. As a person who also runs the payroll its nice being able to see an excel type form of all the employees across the board. I like being alerted when money is coming out so I know exactly whats going on especially since the funds came out earlier than what I thought. There is also a nice break down of everything. I like the idea of having all the employee perks that can be added on and will maybe be implementing more in the future. Lastly I liked being able to change some of the other employees banking information without too much of a hassle. There were 2 employees that changed banks shortly after getting ADP and requested their direct deposits go to their new banks and I assumed it would be a hassle to get them set up again, but it was pretty easy.

Nachteile:

It took some time and frustration to set it up and even still its not fully functional as far as the perks that are promised with the service. We have the vendor discounts at different restaurants and stores as well as a retirement plan, but it took a bit of time to set it up because the rep that was assisting us couldn't get through to the customer service. Another thing I was not expecting was that the money was being withdrawn the night before the actual payday. I'm not sure if that is an ADP thing or just how things work sometimes as this is the first time I've run payroll. It was also frustrating having to log into multiple services. As an employee and then to run payroll. I set up 2 log ins, but I feel like if you are an employee running payroll everything should be in 1 space.

A great way to do payroll by a trusted company

Vorteile:

We have used ADP for a long time at my current company and at previous companies I have worked for. Knowing that ADP created this program gives us peace of mind we don't get with smaller programs or companies. We know that if there is an issue, ADP is there to help us fix it and our dedicated account representative is always checking up on us. The ability to check previous years is great and we are able to keep all of our hire/fire paperwork organized in one place which is great.

Nachteile:

The biggest issue we have run into is that you have to make sure you do payroll right the first time. If you submit payroll and have any issues that need to be fixed or you miss your deadline then there are charges for getting your issue resolved. The fee is understandable and has made us a lot more careful about what we do. Just make sure you triple check before submitting if you don't already.

A decent product that gets the job done better than the servicer we had before.

Kommentare: For what we need it to do, it works and then some. Having all the reports available for us to run when we have audits is much better than having to request them and wait from our previous company.

Vorteile:

For the most part, running payroll and managing employees is easy. If there is anything that you have difficulty with there is always an agent to walk you through how to get it done. It is nice that I can enter payroll from my computer, or my phone as I am sometimes out in the field when payroll needs to be run.

Nachteile:

ADP can be VERY pushy about buying additional services from them. I find it quite annoying myself. They take a bit of a " if you don't get this services, this can happen" approach that I do not appreciate.

Good Product

Kommentare: So far pretty positive except for the minor issues with glitches. Especially with the mobile application issues.

Vorteile:

Many changes have been made to this product since our firm started using it which is a plus. There has been improvement in regard to clocking and out @ desired times. It's very easy to manage your time as well as PTO accrued time .

Nachteile:

There are times when there are server issues and I can't clock in and out. Even when I am in the office.

A few rough edges

Vorteile:

It's great having a platform to check my daily punches, pay statements, and time off requests. I can always trust that my requests will go where they need to without needing to follow up in a separate email.

Nachteile:

There have been times where the website has been late recognizing my morning punch in, which has led to some confusion with my manager. Navigation on the mobile app feels a little counter intuitive compared to the main website, namely with pulling up my full time card; it would be great if the Clock page on the app had a shorcut to jump straight to the Time card page so I could easily access the full breakdown of my hours. Also, though this is a small nitpick, the fact that the login page doesn't offer a simple prompt to re-enter your password drives me just a little nuts.

ADP is overall great

Vorteile:

I like the ability to process payroll on a consistent basis. ADP allows us the ability to set individual pay parameters for our staff and automatically process payroll for those on a set compensation. I enjoy the reports that can be produced.

Nachteile:

This software should offer reductions for members who have used the software for a long period of time. There are only benefits for new users. The amount of individuals using this product, increases the cost of the product.

One of the best platforms out of all payroll processing companies for small businesses

Kommentare: There's a reason ADP is the biggest name out there. They haven't let me down yet, but I'll certainly post if they do!

Vorteile:

the software seems very secure and has a lot of measures that are taken. Very easy to use, even for technologically inept people like me. The rep that sold me the software was extremely thorough. Has a lot of features for payroll processing, tax reporting, and human resources features, and even workers comp integration. Simply put, this software integrates nearly all financial and human resource aspects I need as a small business owner, other than banking. It even makes it easier to offer retirement benefits for my employees. It's not the cheapest software out there, but it is 100% worth the money.

Nachteile:

On occasion, it logs me out or glitches if I process my payroll on wednesday (apparently that's the busiest day to process so the system gets overloaded). Sometimes gets annoying to have to make small changes or customize reports, but that's just part of the business.

ADP Run

Kommentare: ADP tends to start at low prices and increase become pricey after initial terms. Software is excellent. Customer service is average sometimes difficult to get answers.

Vorteile:

Software is very intuitive easy to administer.

Nachteile:

Customer Service/pricey after initial terms

Weekly Payroll

Kommentare: It takes me less than a minute to process my weekly payroll. Very simple to use and with ADP dealing with taxes, a section 125 deduction, and local taxes, it let's me focus on my business.

Vorteile:

Easy to use. Easy to set up. Reasonable Cost. Handles my federal, state, and local taxes. I can do my payroll from just about anywhere.

Nachteile:

Could offer the ability to customize reports for accounting. I don't need to integrate the payroll into my G/L, but formatting reports to allow for easier journal entries would be nice.