RUN Powered by ADP Erfahrungen

Powerful Enough for Large Companies

Kommentare: Paying employees weekly or biweekly has been simplified.

Vorteile:

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Nachteile:

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

RUN is a great, easy-to-use payroll solution

Kommentare: Having a sales rep available to respond to my inquiries is a huge convenience. The supplementary data and reports are appreciated, as well. I appreciate that your costs are less than those of similar businesses.

Vorteile:

RUN powered by ADP has numerous benefits, but the fact that it gives workers access to their data and the ability to modify it is my favorite feature. One's contact info, W-2 withholdings, and payment options can all be changed. This frees up a lot of my time, which I can then use toward more pressing matters, like making sure everyone is paid.

Nachteile:

It bothers me that the technology isn't as cutting-edge as the retail ADP. I also have experience in retail, where I find that updating information is less of a hassle than in wholesale.

Run is much more secure than other options. I felt like my data was safe.

Kommentare: It was ok, it is a big company so it's hard to find the person you need when you have a question.

Vorteile:

If you ever have an issue, you can get customer service to help run payroll at the last minute so your team is paid on time.

Nachteile:

It can be glitchy and there is a ton of turnover, so you never have a direct contact there for long.

There are better products out there

Kommentare: The customer support leaves a lot to be desired. Friendly people, but they really have a poor set up to support their underdeveloped product. We’ve had so many glitches that go unexplained and it seems the customer support team are just as frustrated which really helps no one.

Vorteile:

The simplicity of payroll makes things quick. It’s manually customizable.

Nachteile:

Glitchy and poor customer service to support it.

ADP Run is good for small business

Vorteile:

Ease of Use, ADP takes care of all the payroll taxes and forms

Nachteile:

the time clock app is not connected to the run adp app

Ease of use & efficient for small companies

Kommentare: It has been good thus far, but as we are growing, we'd like to look into something more integrated.

Vorteile:

Easy to add PTO and view schedules, track requests, and assign managers. The customer service is great, easy chat option available

Nachteile:

Reports could be more customized, does not sync PTO time with Google Calender

Stale product, but flexible payroll processing

Kommentare: It is a competent system as long as you only need to access it from a desktop browser. The pricing is “OK” for wholesale clients with more than 5 employees.

Vorteile:

It is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc. Overall the system is easy to use. The payroll for my accounting firm is free, which is appreciated.

Nachteile:

In 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating.

Very good!

Vorteile:

I've used Run for many years. It's a great program and easy to use. Reporting is quick as well.

Nachteile:

I have zero complaints, works well. Very easy to use

Payroll Made Easy

Kommentare: My account manager is excellent. He is always responds quickly to any questions or problems I may have. It makes payroll simple.

Vorteile:

It makes my job much easier. This gives me time to work on other projects.

Nachteile:

There really isn't anything that I don't like about RUN.

Great!

Kommentare: I love all features available to me and it is worth the price.

Vorteile:

Support from customer service. They actually expressed wanting to work with me. Went out of their way to get me started.

Nachteile:

Nothing. I have honestly been impressed.

Run Powered by ADP

Kommentare: I am glad to see that more attention has been given to the app. I used to have a lot of frustration with the app and have not seen as many problems as in the past. Please continue making improvements to the app!

Vorteile:

It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!

Nachteile:

When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.

Expensive but good

Kommentare: Overall satisfied with ADP, but switching to another provider that has a better timekeeping tool to save me ttime and money.

Vorteile:

Easy to use and get up to speed. Simple and easy to run payroll. Love that the system reminds you when you need to run payroll. Support is also good when needed. Most questions are answered quickly. Love not having to worry about filing payroll taxes, etc. ADP does all this for you which saves a small business owner lots of time that would spent on these things.

Nachteile:

Timekeeping app was not great and expensive compared to other payroll providers. The integration with QuickBooks is clunky and makes it hard to categorize payroll the way we need to track it for costs.

Fully Featured But....

Kommentare: RUN is mostly fine and gets the job done. It can be improved by allowing more self-service options for adjusting payroll. Also, they do not offer a service to mail 1099 forms to contractors individually. They mail the forms to the business owner and expect them to mail it individually. This seems to be something they should offer pretty easily.

Vorteile:

The service technically has everything you need to run payroll pretty easily on a regular basis. You can pay both w2 employees and contractors with a few clicks.

Nachteile:

To edit a payroll that has been submitted but not yet processed, you literally need to call ADP customer support. There is no way to adjust payroll once it has been submitted on a self serve basis. This is very annoying. Also, the reporting isnt as intuitive as it should be. They mostly want you to use their canned reporting. They do not offer the option to mail 1099 forms to your contractors indiivudally.

Great product with inconsistent customer service

Kommentare: I have not found a better more affordable option. It does everything I need it to do and requires very little effort on my end. I appreciate that it just requires me to tap a few buttons to rub my payroll. I need something that is quick and easy.

Vorteile:

The website and mobile app are very easy to use. Being able to run payroll on the go is very helpful but you can’t add an employee from the mobile app.

Nachteile:

I hate that I can’t add an employee from the app. It has made it difficult sometimes. I also despise the long wait times for customer service. They have a call back option that they say you won’t lose your spot using but it generally takes hours to get a call back. That’s an absurd amount of time.I also hate the nonstop sales calls. I had to threaten to close all my accounts to get the calls to stop. The timekeeping with adp run was a nightmare. If there are any errors it causes issues with running payroll from the app.

Run ADP - Payroll Review

Vorteile:

Worked consistently. Very low downtime. Transactions and reporting were smooth and convenient/

Nachteile:

The customer support for worker’s compensation, 401k, and payroll issues was less than stellar. Wait times from hours to days were common. Workers comp support was horrendous.

Glad we went back to ADP

Kommentare: Very positive experience - from product functionality to customer support

Vorteile:

ADP works as advertised. Payroll is easy to run, reports are bundled and stored online for easy access. We really love the Employee on-boarding self service feature as it saves us a lot of time and helps minimize errors.

Nachteile:

Not much to dislike - We want to use the HR module but due to cost issues, we will hold off on that. I had the trial run and really liked the Doc Vault features.

Fantastic Program - Too Big for Small Business

Kommentare: If not for the higher cost, we would still be with RUN ADP and I highly recommend. The program was really solid and the customer service outstanding. Cost was the downside for us but I believe they may now have some options for smaller businesses that may fit better from a cost perspective.

Vorteile:

Run ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.

Nachteile:

This software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.

ADP Canada Review

Kommentare: Again this review is for ADP Canada vs ADP U.S. but in short: If you find another option, go with another option.

Vorteile:

Once I had run payroll a few times it's easy enough to use. I don't use their HR support or anything but calculating payroll is straightforward. It's great that the tax totals are calculated automatically and they file year-end paperwork for you.

Nachteile:

I'll state that this review is for ADP Canada (vs ADP U.S.) I'm with a very small U.S. based nonprofit with just just a couple employees in Canada, and switched to ADP from calculating taxes manually. Using ADP is the lesser of two evils but it hasn't been a great experience. I run payroll semi-monthly and once, for no apparent reason (their rep couldn't explain why it happened) they initiated the second half of the month's payrun at the same time as the first, and charged us a $150 fee to do so, which they never refunded. Their chat support is helpful but if it's "unavailable" you have to call and it's always a 1-2 hour wait. You can request a call back but any time I do that they never actually call me back. The interface is also pretty low-tech.

Once set-up ...works good

Kommentare: Run is a overall a good software because it allows me to focus on running my business and not keeping track of time and submitting tax reports. Before using this software I was spending hours each month capturing time accurately, saving it into spreadsheets, paying my team and filing reports.

Vorteile:

Once set-up, this system is a good way to easily manage my payroll. The Run software integrates with the ADP Time and Attendance software which is how my employees clock-in and out each day. I hit 1 button and the software automatically brings in the total hours worked for each person and auto calculates if there is overtime due. The software also allows me to have a file for each employee. Finally, the system captures everything so pulling reports is simple. I can run payroll reports for the whole team or individual employees with the blink of an eye.

Nachteile:

The worst part of this software is getting it set-up. Once I agreed to purchase I got connected with a software installation person. This sounded great except she was in there over seas call center and we had a slight language barrier. It took much longer than it should have but we did get through it. Unfortunately this poor customer service has continued for the whole 2 years I have been on the software. However, typically things works correctly so thankfully I am only calling for support a few times a year.

Good Product

Kommentare: So far pretty positive except for the minor issues with glitches. Especially with the mobile application issues.

Vorteile:

Many changes have been made to this product since our firm started using it which is a plus. There has been improvement in regard to clocking and out @ desired times. It's very easy to manage your time as well as PTO accrued time .

Nachteile:

There are times when there are server issues and I can't clock in and out. Even when I am in the office.

ADP is great product for any company

Kommentare: I have four companies that use ADP run and by far ADP is the easiest and most reliable application i have used for processing.

Vorteile:

It was easy to learn and setup. Customer support was outstanding.

Nachteile:

It doesnt always sync up correctly with quickbooks

Run will help your small business

Vorteile:

It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run.

Nachteile:

After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter.

Great human resource management tool.

Vorteile:

Great human resource management tool that is easy to use. I love that it gives you real-time reports and lets you create reports that are calculated by the time you have been working. It is very convenient that ADP tool is compatible with many other project management tools and can be easily integrated.

Nachteile:

ADP is a web-based tool with smart time tracking. I wish it could track how many time you have spent on each client with one simple click. The general invoice system is very user-friendly and straightforward however currency change is not an available feature. Detailed visual overviews help plan your time and resources better and offers valuable insights, however the interface is a little boring.

ADP is overall great

Vorteile:

I like the ability to process payroll on a consistent basis. ADP allows us the ability to set individual pay parameters for our staff and automatically process payroll for those on a set compensation. I enjoy the reports that can be produced.

Nachteile:

This software should offer reductions for members who have used the software for a long period of time. There are only benefits for new users. The amount of individuals using this product, increases the cost of the product.

RUN is Awesome!

Kommentare: As a small business with 3-5 employees, you might not think of ADP RUN, but it's great! I deal with customer service weekly and use the RUN app almost every day. It is an excellent tool for my small business!

Vorteile:

I have been using RUN since 2009 and what I most like is how user-friendly and easy it is to use as well as providing detailed easy to manage and download reports. Also, RUN provided all the needed records for the cares act(PPP), which was a huge help with the loan process. Lastly, I also frequently use the mobile app, a great feature I do enjoy. Very happy to refer RUN!

Nachteile:

As of yet, not much! RUN has been a great tool for many years and have not found anything I didn't find helpful.