Melio Erfahrungen

fast and easy payment processing

Kommentare: At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.

Vorteile:

A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless

Nachteile:

Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.

Love it so far

Kommentare: Great! I am very happy with all features Melio provides and will recommend it to anyone who needs a payment processing system.

Vorteile:

I love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!

Nachteile:

I had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.

Easy to use but not easy to fix.

Kommentare: I am a Virtual Assistant. I help small businesses and entrepreneurs with the administrative pieces of their business such as accounts payable, bookkeeping, organization, etc. I'm always on the lookout for technology that can make my clients' lives easier. Quickbooks, for instance, does that. Melio purports to do that, and a year ago I would have been singing their praises. I am not singing their praises this year. Nor am I recommending them to any of my clientele. The administrative church of the past two months created from issues Melio caused has cost one of my client's time, effort, and money. We now have a project that is critically in danger because of Melio's failure to communicate in a timely fashion. I get it, everyone's busy, but a company that prides itself on payment processing needs quicker response times and customer service agents who are better empowered to handle client's complaints. 24-48 hours is not good enough for a payment processor. 5 days even less so. I will not be recommending Melio to any of my clients going forward. You're better off getting Bill Pay through your financial institution and having your bank handle everything. Or, better yet, the old-fashioned, check or credit card method. Melio has proven they are unreliable.

Vorteile:

The ease of use is incomparable. I will give Melio that at least. You can select multiple bills at a time and halve your effort when it's time to pay off invoices.

Nachteile:

The unreliability. And this is on two different fronts. I use Melio as a contracted Virtual Assistant/consultant with clients. My client uses Melio for ease of payment. However, the last two months have been a nightmare to deal with because of actions Melio took without communication or resolution. 1. Single-Use Card Option: This shouldn't even be an option, in my opinion for anyone. There is too great a risk of fraud. Anyone with access to a company's email can change their payment receipt to a different form, such as single-use card without anyone being the wiser. I've had this happen twice now, and it's put a serious strain on vendor relations and made us look like zeros instead of heroes. Worst of all, support does nothing but say it's the "payer's responsibility" to check information. That's true enough and I agree wholeheartedly, but the idea that anyone with a company's email address can just change informaiton at will is, frankly, a little concerning. 2. ACH payments get denied without any reason cited and then you can't get a response out of support except to say to contact the "Compliance" team or "Bill Payments Operation." I've now had three instances of payments being stopped--critical payments I'd add. The first took two weeks to fix. First, it was stopped by the "Compliance" team. I did my due diligence and contacted said team for resolution. I contacted the Bill Pay Operations team as well for resolution. You know how long it took to get ANYONE to responde? FIVE DAYS. Five days on a $20k payment. When I did get a resolution it was to say that the payment had gone through--no one even bothered to check with us to see if we still needed the payment to go through. We'd already cut a manual check for the amount and hand-delivered it to thee vendor. When Melio unilaterally pushed the payment thorugh, we had to rush to get the check voided, then notify the rest of our accounting team, the vendor, and the bank what was going on. It cost us two weeks of effort to fix one payment. Our most recent denial was for a payment to wrap up a project so we could get final payment. That was denied too. It's been 24+ hours since we've contacted support and no one has said "boo" let alone an explanation for what thee payment failed. Now we have a nearly $100k payment in the balance. Customer service agents are always busy. They're also always critically under empowered and under supported by their own companies. I don't blame them. No, I blame whoever at Melio decided that email was the only customer service line to provide and that 5 days is perfectly acceptable to respond and then only to create more problems. Up to this point, customer service has been stellar. I don't know what happened between last year and this year, but this has got to stop. Melio isn't the one who suffers the consequences of payments not going through--it's the users. It's my client's company that's suffering the effects of this lack of communication. If you have too many emails to get through HIRE MORE PEOPLE, pay them the premium rate for their service. It's not that hard, folks, it just takes spine.

Melio Review

Kommentare: We have been using Melio for years. We are happy with the platform and it serves its purpose for what we need.

Vorteile:

Melio offers an easy to use user interface. It is easy to navigate through the platform and is visually appealing.

Nachteile:

The character count in the Invoice # and note to self section. It is only 50 characters which limits how many Invoice #'s we can enter.

Melio pays

Kommentare: I rely on it to pay and get paid.

Vorteile:

It's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.

Nachteile:

Web interface a bit clunky for desktop users.

Melio is fantastic for bill pay, OK for receivables

Vorteile:

Melio is super easy to set up and use. The integration is fast and simple, and works reliably. Being able to enter bills in QBO and have them in Melio, and if appropriate set up payments too so all the client has to do is approve them has been game changing for payables management and cash flow forecasting, especially for our distributed, international clients.

Nachteile:

Melio is missing a few features. It really needs to require a W9 for certain vendors before it allows payment. It's also frustrating that it can't take pre-payments/retainers. We have clients that really need that, and other clients whose customers payments fail too often because they misunderstood that question and answered incorrectly. Overall, the A/P side is much stronger than the A/R side.

Great for Saving Money on Credit Card and ACH Charges

Kommentare: Very easy to use.

Vorteile:

I love that there is no cost for sending my invoices and having the customer absorb the cost of credit card fees or ACH fees.

Nachteile:

It's pretty limited and it had an issue once that I canceled a scheduled recurring payment but it continued to send payment to a vendor for months before I noticed. It did send notices via email, however so that is one me. The reason I didn't notice was because the payments were so close together, I thought the notices were the same payment. So when I got both notices, I didn't realize it was two separate payments.

Good unless you need a critical payment to be processed immediately

Kommentare: Up until the failed same-day payments, it had been a pretty good way for us to send out payments without having to get checks signed. I am very disappointed with the same day payment issues though.

Vorteile:

It's free and can be used by the owner from his cell phone.

Nachteile:

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

We lost money

Kommentare: Payment processing takes too long. At best an average/OK service.

Vorteile:

When I started using Melio for our company Debit Card processing was free. After it established itself it started charging for Debit Card Processing.I can ask my customer to pay for the transaction fees.

Nachteile:

I ask a customer to make a payment for a service. I receive an email from Melio that their payment is accepted. I provide the service. 1-2 days later I get another email from Melio that the payment has been rejected. I already provided the service. Good luck getting paid. I never had this type of issue with PayPal before so it is very annoying and costly. This happened to me several times.

Melio – Manage your ACH payments

Kommentare: What sets Melio apart for me is its simplicity, especially when it comes to regular vendors. Sending payments is easy and the platform also allows me to keep a record of all payments made during the year. This is incredibly helpful come tax time.

Vorteile:

I have been using Melio to manage payments to suppliers and contractors. The platform allows us to process ACH payments completely free of charge, which is an incredible benefit. You only incur a cost if you send more than two checks per month. I like its design and the speed at which payments are processed.

Nachteile:

What I don't like is the customer support, it is very, very slow, and when you have a problem with a transaction it can be very tedious and time consuming.

Exhausting Melio

Kommentare: Using Melio increased the time I spend on book keeping. That should tell you all you need to know.

Vorteile:

There is nothing about Melio that makes my job any easier

Nachteile:

Having it forced on me by Quickbooks Inability to talk to a real person Holding my money for 10 days AND charging me a fee for paper checks Cancelling payments for no apparent reason, to vendors previously paid, only referred to TOS to find the reason. Ugh.

Melio softare is just great!

Kommentare: We have to process many payments per day and with Melio I was able to upload and pay our invoices timely and quickly

Vorteile:

This software is amazing and I like it because is user-friendly, quick and absolutely efficient.

Nachteile:

There are no cons for me! This software is absolutely adequate for our business

Great system

Kommentare: It has been great, my only cons are relatively minor issues, and the system is very useful for my business.

Vorteile:

Melio is a great payment processor, I have a much better experience with them than with their only real competition, Plastiq. While Plastiq has IRS-esque customer service, Melio really go out of their way to ensure a positive user experience. Melio is also faster at processing ACH payments, which is a huge plus.

Nachteile:

It would be really helpful if Melio offered wire transfers, and aggregate payments (ie, charge 10k to card 1 and 10k to card 2 so as to issue a single payment of 20k). Also, sometimes compliance reviews cause payment delays. They could perhaps offer a cut off before which compliance reviews will not cause delays if the review is passed, that would make the system have more reliable timing.

GameChanger for my Firm & Clients

Kommentare: Love Melio, I switched from bill.com and which I had changed sooner

Vorteile:

I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.

Nachteile:

The ACH feature could be quicker is my only suggestion for improvement

Melio will make your life easier

Kommentare: Melio ensures that your payments are sent quickly and securely to your Vendors. Furthermore, Melio guarantees on-time payments every time, giving you the confidence that your payments will be received on time. Additionally, Melio offers a range of payment options, from bank transfers to mobile wallets, which makes it easier for you to make payments on the go.

Vorteile:

The ease of sending out payments to vendors that you work with on a regular basis, as well as being able to track how much you have paid them over the course of the year for tax season simplification, is a great asset for any business. Additionally, integrating automated payments into the process can save time and make the overall experience even smoother. Furthermore, utilizing an expansive range of payment options, from mobile wallets to traditional bank account transfers, can open up new ways to pay vendors quickly and effectively.

Nachteile:

there are very few downsides to using Melio. The system is designed to run seamlessly and any occasional issues that arise, such as old invoices being listed in the queue that have already been paid, are quickly resolved. Overall, Melio has been a reliable and efficient way to manage payments and invoices.

No Longer An Asset to My Clients or Practice

Kommentare: Terrible!!

Vorteile:

There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.

Nachteile:

Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.

No Support - You Get A Lot Of Promises, But No Action

Kommentare: Absolutely the worst customer service. Why? because there isn't any. I have been trying since Dec to resolve an issue and it just keeps getting worse. The last straw was when I deleted my account and re entered it only to be connected to a former clients account that I have no access to at all. There was a 2 week period that I called every single day and left a message and never did I receive a call back. Just the worst! I've been on a chat with them this morning and they just stopped responding after a few minutes. So frustrating

Vorteile:

it worked great until you have a problem then everything comes to a complete stop with no help

Nachteile:

Support, there isn't any. They suspended a clients account but didn't notify us. When I finally reached someone who could help, I was told what to do and still nothing. This happened in Nov 2021 and still no resolution. I tried to delete my account and sign up again and it connected to a QB account that I have no affiliation with which is scary. They said they would look into it and nothing yet Four months later and nothing but empty promises

Great product!

Kommentare: It's been excellent! It's a key part of my work with multiple clients!

Vorteile:

It's easy to use and inexpensive. When needed, the customer service is excellent.

Nachteile:

It would be useful to have the ability to pass on the $1.50 check fee to vendors who refuse to use an electronic payment option.

They Cancelled My Account

Kommentare: Not dandy, not happy

Vorteile:

I have no idea if I cannot use it, I cannot know

Nachteile:

My client wanted to pay with a bank transfer, so I signed up for Melio. I set up the account, verify the deposit, all looked like it is working properly. Now my client signed the contract, I sent him a payment request, he paid and a day later I get notified that my account could not be verified and the payment won't go through. This is so embarrassing. Instead of them contacting me and request whatever proof they need, do this discreetly, and continue the process, they just kicked me off. I have no idea why. Why not at the time I signed up. Why am I verifying my bank account last week was not enough? It is a business account. This payment is business to business. My business has been around since 2011. I really don't know. Now I either have to find another payment method or somehow get this back working and ask my client again to pay. It is just not a reliable way for me to do business. They will wonder if I cannot even get their payment coming through what kind of service I will provide. That is a bad way to build trust with a new client. Thanks, Melio

Melio = Incomparable

Kommentare: Before discovering Melio, I tried dozens of other products and found every single one of them lacking in some way. Either they were too expensive for what they offered or they didn't offer key features we needed. We didn't even need a lot! Just needed to be able to pay vendors and track payments. Direct deposit was a bonus! Melio provided everything and for the unbelievable cost of $0.

Vorteile:

Vendor payments, direct deposit, and account reports and the super low price.

Nachteile:

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Melio Makes a Good Inexpensive Bill Payment Option

Kommentare: Overall, Melio is good for small businesses and inexpensive option compared to other apps.

Vorteile:

Melio is easy to setup and use in small businesses. Scheduling payments is easy, and it integrates with QBO.

Nachteile:

I wish it was more detailed in setting up approvals process for employees.

I recommend melio

Kommentare: Excellent! I am very satisfied with Melio and will recommend it

Vorteile:

it Work on receipt installment companies, contractors, and free or low-cost bank transfers.Pratical for beginners because of There are no ongoing monthly fees.

Nachteile:

So far, everything has gone well, without any complications.

Simplify Accounts Payable

Kommentare: Melio has simplified our accounts payable process. We have sent less than 20 checks during the last 2 years that we have been using Melio, down from hundreds of checks written and mailed in the years before. Simple to use, with some additional features that are sometimes needed, including "fast" ACH.

Vorteile:

Melio is simple to use, fast to set up, and has allowed us to stop sending 90% of the checks we used to send. We have found that most of our vendors and contractors prefer electronic payments instead of paper checks.

Nachteile:

Does not integrate with Quickbooks Desktop software.

Best AP software that connects to all banks

Vorteile:

Qbo integration is Amazing and can have a firm account with many users permissions

Nachteile:

Takes longer for ach processing as vendors expect it sooner

Good System - Needs some tweaks

Kommentare: I have onboarded 2 clients. The first one went well. The second one did not. We had to verify the bank account the deposits did not come through. I kept getting different answers from customer service. Sometimes saying they had gone out, and sometimes saying they had not gone out yet. Back and forth. I think it took about 10 days for them to finally send them out. I still don't know why.

Vorteile:

Very inexpensive way to send ACH payments. ACH is free. Paying with a CC is not, but that's not surprising. Ability to sync bills/payments to/from Quickbooks Online.

Nachteile:

All payments/bills have to be paid one at a time even if it's the same vendor. Need a way to pay more than one at once to be more efficient. No good reports to see what payments have been sent out.