Doorbell.io

Doorbell.io Bewertungen

von Doorbell.io

Used primarly as customer support tool

Bewertet am 19.4.2019
Damian N.
CEO
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As a website visitor, user or a customer, being able to provide a feedback or problem report with a single click is super important. This provides valuable "intel" to any business owner. We've been super happy with Doorbell for several years now.

Vorteile: It's very intuitive, easy to set up, and does everything it should. Not only can users submit a textual feedback but also attach a screenshot, as well as some relevant debug data like operating system used, web browser, screen resolution, and more. And - that's also very important - the founder of Doorbell, provides great support. Over the last several years, he acted on all bug reports super fast, as well as implemented most reasonable feature requests.

Nachteile: Maybe being able to merge two separate feedback threads into one thread? And as I know the founder of Doorbell, this feature is likely to get implemented in no time... So this "con" will probably turn into a "pro" soon.

Great support software

Bewertet am 5.6.2019
Verifizierter Rezensent
Founder
Computer-Software, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Doorbell is simple and easy to use. It isn't obtrusive to end users (like certain competitors) but still does all the things that it needs to do to be effective.

Nachteile: I wish Slack notifications were part of the free plan, or that there was some way to not pay for all of the things in the first paid plan, but just what you need. The first paid plan is a little higher on the price scale than I would like for a simple side project type thing, but they do offer a free plan so there is that.

Antwort des Softwareanbieters

von Doorbell.io an 11.6.2019

Thank you so much for leaving the review, really appreciate it!

We definitely want Doorbell to be approachable and affordable for everyone, which is why we offer discounts for smaller businesses, charities, businesses in the educator sector, etc.

We definitely don't want the price to be a reason for not using Doorbell!

If you are struggling with the price, please do email us at hello@doorbell.io to see what we can do!

Thank you once again for leaving the review!

Thanks,
Phil
Doorbell.io Founder

Great product but for me the customer service make it!

Bewertet am 17.4.2019
Steven A.
Digital Service Manager
Supermärkte, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had a problem where we had multiple team using doorbell and paying for this on a monthly basis by each teams credit card which is a financial nightmare. The support team at doorbell worked with us to create an enterprise agreement and solution. This not only allowed us to centrally manage costs but we are also able to centrally manage our user base and access controls. The support team is very open to feedback about the product and is very quick at turning around enterprise benefits such as encryption at rest, enterprise agreements, 2FA and consolidated user management to name a few.

Vorteile: I like the ease of use of this product and the speed at which doorbell take feedback and makes changes to their product.

Nachteile: Having used this software for a few years i cant find any cons as when i have found any the team have made every effort to correct this

Helped me gathered user feedbacks!

Bewertet am 4.6.2019
Verifizierter Rezensent
CEO
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Experience with Doorbell is great! Their support is not the best but still acceptable. Helped me solve some problems on installing across multiple websites owned by me/same company.

Vorteile: Doorbell provides a small widget on your website, which when people clicked on it, they are allowed to send feedback directly to our team! The best thing is about the reply system, they allow our team to reply to customers who wished to change something on our site. And we did!

Nachteile: Pricing is a problem at Doorbell. They can get quite expensive overall. But the thing that boosts it back up is the "unlimited feedbacks and replies".

Antwort des Softwareanbieters

von Doorbell.io an 11.6.2019

Thank you so much for leaving the review, really appreciate it!

We definitely want Doorbell to be approachable and affordable for everyone, which is why we offer discounts for smaller businesses, charities, businesses in the educator sector, etc.

We definitely don't want the price to be a reason for not using Doorbell!

If you are struggling with the cost, please do email us at hello@doorbell.io to see what we can do!

Thank you once again for leaving the review!

Thanks,
Phil
Doorbell.io Founder

An affordable and flexible VoC platform

Bewertet am 12.6.2019
Ellen W.
Digital Product Manager
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We've had a very positive experience. We were able to get a demo quickly, have had very timely and excellent communication regarding requests that we had, and have found using the platform to be very easy so far. We've had a very smooth experience.

Vorteile: Doorbell.io stands out from our feedback platforms by offering what I found to be unmatched customization of form fields, form functionality, as well as look and feel. Their pricing and user interface is also unmatched; they are incredibly affordable and the intuitive design of the admin interface requires little to no onboarding for new admin users. I can't tell you how many feedback platforms I found on the market that offer a "simple form builders" that are inflexible in the prebuilt functionality they want you to use. I found simple things like including CAPTCHA, or a single checkbox field to be "customizations" that in some cases could be added for a fee, but in some cases simply weren't an option. I also found that many other feedback platforms were stiff in their installations. Many required that the surveys appear as an expandable feedback tab, or as a survey over multiple page refreshes, with a single question on each page. Finding a simple in-page embed of a feedback form into our site could only be produced in the way we wanted it to with Doorbell.

Nachteile: We haven't anything that we haven't liked about this platform yet.

Excellent and easy-to-use bug reporting tool

Bewertet am 11.4.2019
Simon A.
Director
Design, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Doorbell has been a great addition to our way of working - both during development, and after websites go live. Clients respond very positively to having a support mechanism built directly in to their website, and we love not having to interrogate them for basic details before we can investigate and fix issues. I can't imagine being without Doorbell now!

Vorteile: Ease of integration
Strong core feature-set - browser detail capture and screenshots

Nachteile: Clients sometimes find e-mail notifications a little but confusing

Quick, simple and powerful tool

Bewertet am 12.4.2019
Luke A.
CEO
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Doorbell has helped us understand our customers’ perception of our apps and move them forward in line with customer desire.

Vorteile: Quality of SDK and speed of integration into our apps. The platform has really considered the developer experience, and, it’s super easy for our marketing and product departments too Also this platform is great at one thing - it hasn’t tried to become a marketing automation tool and more, becoming bloated. It’s awesome for customer comms and feedback.

Nachteile: Nothing really. It does what it says on the tin for an extremely good price.

Highly Recommend Doorbell.io

Bewertet am 9.9.2019
Katie H.
VP of Product Development
Marktforschung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Doorbell.io provided us with the perfect solution for getting feedback from our clients directly within our tools. It was easy to implement and use, and the customer service was top-notch.

Nachteile: I really don't have anything I did not like.

Simple product + great service = happy customer

Bewertet am 11.4.2019
Alex M.
CXO
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The setup is simple and fast. The back-office is rich and handles efficiently multi-applications and multi-accounts with a nifty request tracking system.
Since 2 years now that we are using Doorbell.io, the service got many updates bringing in more productivity each time. The support team is very responsive.

Nachteile: The submission form is limited to what is needed for the "feedback" use case. Which is fine except if you meet other use cases where more input fields/types are needed. We look forward to see Doorbell extend the range of possible usages.

Feedback in minutes

Bewertet am 15.4.2019
Dimitris M.
Head of R&D
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The main problem that Doorbell solved , is that my users can easily now send me feedback about my product in a minute and give me the opportunity to improve them.

Vorteile: First is was the easy of installation, second the depth of customisation and third the continuous upgrades and integrations with other apps.

Nachteile: I would like to add more fields in the feedback forms and extra hidden metadata

An excellent, and simple to use feedback tool

Bewertet am 6.6.2019
Imogen clare D.
Publisher
Verlagswesen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent support and a really helpful product

Vorteile: Easy set up
Great customer support
Variety of different sized plans
Multi-lingual function

Nachteile: None - does an amazing job for the price

The best customer support

Bewertet am 16.4.2019
Hila B.
Product Manager
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The customization capabilities , and the option to use more integrations

Nachteile: Waiting for more feature to come, as I'd like to have more functionality

Great Product!

Bewertet am 4.6.2019
Verifizierter Rezensent
Microcomputer Specialist
E-Learning, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It was quite easy to add this to our website. I've been searching for a better way to receive feedback from our customers & users for quite some time. This one really fit the bill. It integrated well, and didn't look like we just plopped it on the bottom of our site. I also liked that it's got an email address attached, so we could get feedback from several sources. It also has a free tier, which is great for us to try it for longer than a few days on some other ones.

Nachteile: It took a little bit of a learning curve to figure out their website's interface. But once I did, I was able to navigate rather quickly.

Great for integrating your webapp

Bewertet am 9.5.2019
Pedro A.
Consultant
Umweltdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's useful and the Android app helps to control the submissions.

Vorteile: It was the best free option I found on the market.

Nachteile: Some customizations require Javascript.

Reliable

Bewertet am 24.9.2019
Verifizierter Rezensent
Inspector
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall it has been a great experience with them.

Vorteile: I like how soft all of the buttons are in the process of getting feed back. They did a really good job.

Nachteile: There is nothing that I didn't like about the software. I wish there were other things that look visually as good as they do.