All IT processes in one tool: ideas, projects, tasks, requirements, testing, operation and support.
Nutzerbewertungen filtern (9)
Best platform to develop digital products
The main problem is communications between customers, product and project managers and our development team. Before implementation we had to use different systems for each team, make use a lot of email and messengers, constantly loosing track of tasks and documents.
Eller helped us to move to single platform and to keep track of all tasks and finance, we improved our discipline and customer satisfaction.
The Eller has almost unique blend of task manager, instant messenger and powerful project management and Service desk functionality. We can have our development process in the same system without need to switch between different non-integrated applications. The user interface is also brilliant, it's very fast, lightweight and intuitive. Eller is a highly customisable platform, we have setup all our processes and customised forms to capture required data.
The software is quite expensive, but affordable comparing to competitors.
Why have we chosen Conclusion?
Kommentare: I solved a problem with managing developers teams - colect and manage issues, manage projects and other ITSM processes in combination with processes of ServiceDesk. My experience is very good, because the implementation Conclusion was really easy. Implementation of business proceses was more complicated, but this is not a problem with this products.
I think that this SW is good because: have very nice and modern UI, very easy implementation and deployment, very interesting business processes implemented inside, good product support with knowledge of Service desk processes. The system can be integrated with other systems very easily with REST interfaces. Some of the interfaces are default. Conclusion is based on platform Softshell. This is very useful. This combination enables creating new functions effectively.
The platform Softshell (on which Conclusion is based) is closed. This situation causes that the community of developers is quite small. But we don't think this is a problem. The application developers can use only simple developers approaches (CSS, HTML5, JS). Some of implemented proceses not ITIL compatible.
Antwort von Eller
vor 2 Jahren
Thank you for positive feedback and I hope our new automated development tools and documentation would help you to make changes even faster, without need to go for lower coding levels. Which of course, would remain fully supported in future.
All in one system
Kommentare: Thanks to Conclusion , we were able to decommission five legacy systems.
System is designed with respect to real users and our experience. We can always discuss new requests and our needs. Vendor is ready to adopt our proposals into the product roadmap. New features regularly appear in the product.
Some configurations are still "half coding", nicer GUI would help.
Excellent tool for supporting all key IT processes
Kommentare: We have been using the Conclusion for 4 years and gradually we implemented full scope of available modules and functions. The Conclusion helps us to be more efficient and productive and we saved investment about 20% (no needed any additional supporting applications) and operational costs about almost 30% (due to supporting costs and license maintenance costs). We can plan and synchronize projects each other, supervise test progress and deployment on production. The Conclusion provide us with all needed data for decision making and control our IT environment effectively.
- a comprehensive and compact IT management support tool - collaborative platform for business and IT staff - unique solution for business analysis preparation - effective sharing of all data for making decision - seamless integration of all modules - easy implementation and fast adoption
- there are no major flaws or issues - be aware that all comprehensive solutions require a preparation and effort
Flexible & powerfull product
Kommentare: Conclusion covers several IT/business areas (project management, test management, servicedesk) where we previously used more products. All users adopted the software very fast and the biggest advantage is, that we are able to customize it to our needs in a short time.
Conclusion is very flexible product which is fast and easy to deploy, configure and customize to match exact needs in company of any size. It contains important modules supporting most IT and business process areas from demand and requirements management, project management and development, testing, deployment and IT support. Fast, modern and intuitive web-based GUI helps users to start using it very fast.
The software offers wide range of configuration and customization which may lead to wrong setup and user confusion. Predefined products and processes would help.
Revolution framework and complete system
IT-service support management, lifecycle management settings and customizations.
IT-equipment service company processes automatization through entire lifecycle: asset, workforce management, customer support, reporting.
Integration of Conclusion Platform with financial system (procurements and stock processes) and Billing system (providing by Customer).
Simple in understanding, using, integration and customizing working spaces. Easy to start. The new philosophy of project approach. Online data update. High performance. New approach in IT-architecture and data access.
The product is new developed. There is not much information on the Internet about it. We had to use vendor support during the project implementation
Very robust system which helps you to achieve almost everything
We are using the Conclusion for project management, software development, gitlab hook management, service interventions (car management) and service desk.
I recommend to implement you processes one by one. The system is only that good as good was your preparation for configuration. Illogical decisions can lead to poor user experience. Just ask the support if you are not sure.
It is a very flexible and configurable system. You can configure it into almost every shape you like. Do you want to have a register of something with a life cycle, integration and automation? Put it into Conclusion.
It may be difficult to set up all processes initially.
Antwort von Eller
vor 2 Jahren
Thank you very much for positive feedback!
Connecting business and IT
We currently use Conclusion to better manage requests from our clients related to a support of our software solutions. We have also run a proof of concept for demand management and project management modules. I believe that Conclusion is well positioned to solve the following business-IT problems:
• Lack of governance around demand intake and prioritization
• Inefficient IT delivery leading to business dissatisfaction
• Inadequate capacity planning and utilization of resources
• Inefficient requirements management
I see the biggest advantage of Conclusion in its ability to enable both business and IT users to collaborate more easily and efficiently. Moreover, the user interface is simply great and incredibly fast. Conclusion offers a bunch of functionality and ready to use processes in all crucial areas of business and IT collaboration such as a service desk, demand management, requirements management, project management, capacity planning or testing. This is an advantage especially when you do not have these processes supported by any tool. Even though you already use some commonly used tools Conclusion has built-in adapters. Last, but not least it is a highly configurable application which needs minimum hardware requirements. This makes its implementation faster and cheaper.
While some of the functional modules offer enough out-of-the-box functionality, there are several areas, e.g. program portfolio management or demand prioritization, that will likely require more customization when implemented in a larger enterprise.
My Conclusion Experience
This software is very flexible. Very easy to configure
The product was not localized for Kazakh language, but actualty it was not a big problem