Amio Erfahrungen

Good app, excellent service

Vorteile:

I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc.

Nachteile:

It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix.

Best Conversational AI for Customer Support Center

Kommentare: I appreciate the flexibility of Amio. I was also impressed how fast they're delivering requested features.

Vorteile:

I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too. The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore.

Nachteile:

Didn't find anything. Didn't find anything.

Vital for Effective Fundraising Support

Vorteile:

The dedicated Slack channel with Amio's success manager is a standout feature, providing quick resolutions and seamless support. The chatbots efficiently handle donor queries, enhancing our campaign effectiveness.

Nachteile:

The deployment was late, but this was partly due to our own lack of effort. Better preparation and coordination could improve the deployment experience.

Amio Review

Vorteile:

I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on.

Nachteile:

Can’t think of anything here at the moment.

Simplifying E-commerce Chatbots

Vorteile:

Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration. The chatbot handles most common questions seamlessly, and the integration of product feeds ensures that the chatbot remains current with up-to-date product information. This combination provides an excellent customer experience while saving time and effort on manual responses.

Nachteile:

While Amio covers most questions well, there are occasional instances where further training may be required for niche or complex inquiries.

Powerful Chatbot Tool with Exceptional Analytics

Vorteile:

Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience.

Nachteile:

While the tool's analytics are excellent, there is room for improvement in the presentation of data - namely the export. :-)

The Amio Review

Kommentare: It helps my client handle the customer requests and allows them to focus on more complicated requests.

Vorteile:

I enjoyed working with Amio and using their solution. The team was efficient and helped me and my client with the onboarding process well. I would definitely recommend it to other users that are looking for an AI chatbot on their website.

Nachteile:

Nothing to say here at this point. "Powered by Amio" label cant be removed

Reviewing Amio

Vorteile:

I like their proactive outreach. It really made an impact on the numberof total bookings we made. That's a really important thing in ourbusiness.

Nachteile:

Nothing comes to mind here. We are full satisfied.

The Amio Review

Vorteile:

With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support.

Nachteile:

There is nothing I can think of at this moment.

Amio helped us automate our customers requests

Vorteile:

Possibility of automations for customers and saving time of our customer care specialists so they can take care about important cases of customers issues.

Nachteile:

So far nothing I would mention. This company serves us what we expected

Reviewing Amio

Kommentare: We haven't been using Amio for too long but so far, we're satisfied with the product.

Vorteile:

I like that Amio helps with the customer support workload and can help customers in multiple languages.

Nachteile:

After business hours, customers cannot leave their contact information and have to contact us again via email or phone.

Review of Amio

Vorteile:

The solution was fast to set-up. I find the analytics veryinsightful and I felt like the onboarding process was done flawlesslyl byAmio's team.

Nachteile:

Nothing I can think of yet :) I will let you know if we encounter any.

Review of Amio

Vorteile:

It was very easy to set up, onboarding was nicely done and their success team is very helpful.

Nachteile:

Nothing that I can think of at the moment.

Amio Review

Vorteile:

I liked the easy onboarding process, high amount of collected leads and the help with customer service. It is benefitting us by automating a lot of our support requests and collecting leads from our webchat.

Nachteile:

Right now I can't think of anything to put in this field.