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Über Reliant Parking

Online-Parkplatz- und Genehmigungsverwaltung für Apartments und Eigentümergemeinschaften mit voller Kontrolle für die Verwaltung und Apps für jedermann.

Erfahre mehr über Reliant Parking

Vorteile:

Easy to use, great customer service, and easy solutions for unique one off situations.

Nachteile:

I don't like that on my mobile phone the screen will not fully show on the pop ups when registering a vehicle or guest pass. Residents have mentioned they sometimes can't log-in.

Bewertungen zu Reliant Parking

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,9/10

Reliant Parking hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 59 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (59)

Jose
Community Manager in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Reliant Parking is Fantastic

5,0 vor 5 Jahren

Kommentare: Reliant Parking has been an incredible tool to getting control of our parking. It has saved staff time and improved resident experience. The roll out process was simple and improvement was noticed almost immediately. Customer service is amazing and is always there for us with any questions.

Vorteile:

Very easy to use! We love how they continue to monitor the parking and ensuring that people stay current with their parking permits. We also love the staff and how quick they are to respond to our needs.!!

Nachteile:

The only improvement I can think of, is maybe a way to set up a reminder for residents, when their permit is coming up for renewal. Also, it would be nice to maybe add a link to where they can go to renew their permit. It is easy to forget about your parking permit, and it is not nice that your first reminder looks like a ticket (even though it is not).

Antwort von Reliant Parking

letztes Jahr

Great news! Our APP does feature a RENEW button that pops up 60 days before the permit expires as a reminder and easy link to renew their permit. Additionally, We do send out three emails the month of renewal and three more once the permit has expired.

Ellen
Parking Committee in USA
Bürgerliche & soziale Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Parking Committee

5,0 letztes Jahr

Kommentare: Excellent

Vorteile:

The service is amazing. It was a perfect solution for our community. The expertise of the company professionals was critical during set up and decision making.

Nachteile:

Ability to sort data without exporting it. More standard reports or memorized reports would be helpful.

Antwort von Reliant Parking

letztes Jahr

Hi Ellen. Thank you for your review. We will send your data sorting suggestion to our development team!

Courtney
Manager in USA
Immobilien, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Effective if you have property where full functionality is permitted

3,0 letztes Jahr

Kommentare: They work fine. They only issue permits for us, which we could do in house. They will not enforce parking in our area, so it is for the most part useless and double work for the onsite team.

Vorteile:

Software is fine. In general, user friendly.

Nachteile:

Printing temp permits or guest passes is too complicated needing the person license plate number, make model etc.

Antwort von Reliant Parking

letztes Jahr

Hello Courtney. Thank you for your review. Requiring the license plate number and make and model of the car is part of the security process to ensure authorized vehicles are on property. We want to make sure you and your residents are safe and secure. Besides including the identifying information, how can we make printing temporary permits easier for you?

Debra
VP Property Management in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Parking Management Lifesaver

5,0 letztes Jahr

Kommentare: The Reliant team is amazing. Onboarding properties is a piece of cake, the resident portal is easy to navigate so our customers are happy and the towing companies love having real time access to parking permit information.

Vorteile:

Our team was spending entirely too much time processing, creating and delivering old fashioned parking permit hang tags that were hard to verify, inconvenient for the staff and residents and a huge source of complaints from our residents who had to coordinate their schedules around the rental office hours in order to receive guest passes etc. Being able to outsource this time consuming task has been very helpful to our on-site Property Managers and allows our residents 24/7 access to their parking permits and visitor passes.

Nachteile:

It would be amazing if the reliant manager portal could integrate with property management software like Entrata so parking permit info was automatically added to resident accounts allowing our team to see all of the vehicle information in one spot

Antwort von Reliant Parking

letztes Jahr

Thank you for your review Debra. We will send your integration suggestion to our development team. We hope you find out 24/7 customer support to be helpful to you. If there is anything we can help you with, please feel free to reach out directly to your Reliant Parking contact or send us an email info@reliantparking.com

Josh
Resident Services manager in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Service that makes parking enforcement simple for property managers and residents

5,0 vor 4 Jahren

Kommentare: We recently had a concern last week when a resident got towed due to a mix up with assigning tandem spaces and although when the resident reported it thru the app they were advised it could not be towed and then the resident went thru SDPD and still got it towed. [SENSITIVE CONTENT HIDDEN] was able to correct the part on our end and then her and [SENSITIVE CONTENT HIDDEN] went even further and assisted our team with correcting the mistake with the tow yard. Not only did this create a positive resident experience it made dealing with all of this that much easier on my team. The whole team at Reliant Parking have been easily reachable for assistance anytime it's needed and always produce positive results. You really have made dealing with parking enforcement a more pleasant experience and I can’t say thank you enough for putting so much effort in developing an awesome program and a great customer service team. Thank you for all you and your team do it really is appreciated.

Vorteile:

The accuracy and simplicity for property managers as well as on the residents side.

Nachteile:

There aren't any cons because their team is willing to take feedback and assist with making adjustments to cater to your property.

Danielle
Community Manager in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Reliant Parking is a great addition to our community!

5,0 letztes Jahr

Kommentare: In short, Reliant Parking has been a great addition to our site. It has allowed us to control the parking issue and maintain our resident satisfaction experience. [sensitive content hidden] have been great to work with and have helped us through any inquiries or concerns.

Vorteile:

Reliant helped us get our community parking problems under control. The system allowed us to set limits for vehicles allowed per apartment size. The permits are unreserved or reserved and allow us to monitor the vehicles parked on the site.

Nachteile:

I wish the program synced with Yardi. Additionally, the vehicle license plates could be scanned versus having them to be manually entered into the system or APP. This would save the towing company time when they are monitoring the site.

Antwort von Reliant Parking

letztes Jahr

Thank you for your review, Danielle. We will work with our development team on your suggestions. We always strive to have the best user experience and continue to improve our app better for the users.

Kristen
Community Manager in USA
Gewerbeimmobilien, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Customer Service & Friendly Employees

5,0 vor 5 Jahren

Kommentare: I am able to walk my property and find the information on a car/permit by having the app conveniently on my phone. I am able to get in contact with dispatch and with other staff in a timely manner. They give great customer service and make sure that the customer is well taken care of. I would definitely recommend them to family, friends, and co-workers!

Vorteile:

I recently started using the app for managers. I downloaded it onto my cellphone and I have not had any issues with it at all. It is easy to use when searching for a permit or when trying to use the other features on it. Franky is informative and I am able to reach him when an issue comes up.

Nachteile:

The only thing that I would suggest is adding a feature to look up resident by name on the app. You can only search by permit or license plate number.

Antwort von Reliant Parking

letztes Jahr

Thank you for the great suggestion! Currently, you can search by license, permit or assigned space if applicable through the Enforcement APP. While you can search by name in the management portal, we agree it would be an added benefit on the APP and we will definitely look at adding a lookup by name function on the APP as well.

Rosanna
Association Manager in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

4,0 vor 10 Monaten

Kommentare: I have ha da great experience with the system and all staff.

Vorteile:

I am able to run reports that provide the info that I need and can easily see in real time what is taking place.

Nachteile:

Nothing that I can think of as what I need is provided.

Antwort von Reliant Parking

vor 10 Monaten

Thank you for your review Rosanna. We will continue to improve on our quality, features, and functionality to get your 4 stars to 5 stars.

Rebecca
Assistant Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Use for Management

5,0 vor 6 Monaten

Kommentare: I really enjoy having Reliant Parking so we can monitor what is going on when we are not on the property.

Vorteile:

I like that it is easy to use when I am on the Desktop. It helps Residents access guest passes and passes for themselves. By them having access it helps me focus more on my job and less on helping them.

Nachteile:

I don't like that on my mobile phone the screen will not fully show on the pop ups when registering a vehicle or guest pass. Residents have mentioned they sometimes can't log-in.

Antwort von Reliant Parking

vor 6 Monaten

Thank you for your review, Rebecca. We are happy to hear the program is working as intended for your team. Stay tuned for exciting new updates.

Carole
President in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome pro

5,0 vor 6 Monaten

Vorteile:

Ease of use and replacement permits, access to the system

Nachteile:

That it didn't come out sooner. Wish that we knew about it a long time ago.

Antwort von Reliant Parking

vor 6 Monaten

Thank you for your review, Carole.

Drew
Property Manager in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RP makes parking management a breeze!

5,0 vor 5 Jahren

Kommentare: My apartment community has been a client of Reliant Parking since 2014. We joined having significant parking management issues; poor permit system, limited technology to track vehicle data, unauthorized vehicles which let to a lack of visitor parking space, etc. Reliant Park fixed all of that and gave us back the time to service our community without the hassle of parking management. They do it all. It's a win for any size apartment community. We've since expanded to multiple communities nation-wide!

Vorteile:

The ability to track vehicle data in one place, as well as the nightly enforcement service.

Nachteile:

There truly is nothing we don't love about RP.

Antwort von Reliant Parking

vor 5 Jahren

Thank you Drew. We have come a long way since we first started working together. Your feedback is always appreciated as we are always looking to improve.

Larry
Portfolio Manager in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Parking management

4,0 vor 12 Monaten

Kommentare: Parking management is a good program. More support response is needed.

Vorteile:

Overall a good system for parking management for large associations.

Nachteile:

Difficulty with staff communication and response.

Antwort von Reliant Parking

vor 11 Monaten

Thank you for your review, Larry. We pride ourselves on 24/7 customer service availability. Have you tried using our direct customer service line, 1-888-977-6848. We would love to expedite solutions to any problems you may be having. Please reach out directly.

Amanda
Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Manager

5,0 vor 12 Monaten

Kommentare: Property parking control.

Vorteile:

Reliant parking offers the ability to have an accurate database for resident vehicles and emails. They are very attentive to our property which ensures our residents always have ample amount of parking.

Nachteile:

There aren’t any cons that I can think of. Our property database was easily added. The permit process is effortless.

Antwort von Reliant Parking

vor 11 Monaten

Thank you for your review, Amanda!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

HOA Board Presidents' experience

3,0 letztes Jahr

Kommentare: Reliant Parking has done a great job of keeping our Guest Parking lots open for Guests with valid permits.

Vorteile:

Can create a Guest Permit quickly. Can review permit histories easily.

Nachteile:

As a User on the account, I have found site navigation to be confusing.

Antwort von Reliant Parking

letztes Jahr

Thank you for your review. Our development team is currently working on site navigation. Aside from that, is there specifically anything else that would make the app work better for you?

Jackie
Sales Associate in USA
Unternehmensberatung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Convenience/Awesome customer service

5,0 vor 5 Jahren

Kommentare: The 24/7 system access is really convenient. Always great customer service, representative always have an answer to my questions. They always get back to you same day. Reliant Parking has minimized parking issues and has incremented our customer's satisfaction.

Vorteile:

Everything! This friendly software it's easy, simple to use and very convenient to everyone.

Nachteile:

Dislike! There is nothing to dislike of this program if it makes my job easier and it makes the old school parking permits disappear.

Yadira
Association Manager in USA
Unternehmensberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Parking enforcement

5,0 letztes Jahr

Kommentare: They have a good system and follow procedures well.

Vorteile:

Easy to use, and easy to manage homeowners accounts, timely reports.

Nachteile:

When you are searching for an address, there is no feature to manually enter it and look for the address, we need to scroll through and find the address we need.

Antwort von Reliant Parking

letztes Jahr

Thank you for your suggestion, Yadira. We are happy to share this functionality is available in the search field located on the resident page in the upper right. Also, please keep in mind we are always available to help your team with training, tips, and best practices.

Linda
Community Manager in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Presidio Apartments

5,0 letztes Jahr

Kommentare: Great company! All employees are knowledgeable and helpful when needed.

Vorteile:

The software is easy to use. Our team often explains to new residents how to access their account using the software and we never have to discuss it again. Which is nice.

Nachteile:

Nothing. The software is pretty self-explanatory and easy to use.

Antwort von Reliant Parking

letztes Jahr

Thank you for your review, Linda.

Yvette
Leasing Consultant in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I highly recommend Reliant Parking!

5,0 letztes Jahr

Kommentare: My overall experience with Reliant parking is excellent and I would highly recommend it to any comany.

Vorteile:

The ease of using this program is what I love about Reliant for both the administrator as well as its users.

Nachteile:

Reliant Parking software is perfect for my business. There is nothing I dislike about the software.

Antwort von Reliant Parking

letztes Jahr

Thank you for the review, Yvette!

Karla
Community Manager in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Relaint Parking Review

5,0 letztes Jahr

Kommentare: Reliant parking is reliable. If any complications our Direct Contact [SENSITIVE CONTENT] is always available and ready to resolve any issues.

Vorteile:

The software is easy to use. The reports are accessible and the information on file is what we need.

Nachteile:

application works well no need to adjust.

Antwort von Reliant Parking

letztes Jahr

Thank you for your review, Karla.

Ala
Consultant in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Acceptable

5,0 letztes Jahr

Kommentare: Easy and reliable.

Vorteile:

Easy to use and reliable to rely on in almost all aspects.

Nachteile:

None to describe and write here. It has no fault.

Antwort von Reliant Parking

letztes Jahr

Thank you for the review, Ala. If you ever think of improvement ideas, let us know! We value customer feedback and are always trying to make the user experience better.

Cameron
Property Manager in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Parking At Ease

5,0 letztes Jahr

Kommentare: I have had nothing but a great experience from the team at Reliant, they are always willing to help, investigate and work with my residents at all time. [SENSITIVE CONTENT] has been with us from the start when we rolled this out and he is FANTASTIC to us and our tenants.

Vorteile:

Reliant is VERY user friendly for my residents, I am a property manager and it's very easy to use for me and my tenants.

Nachteile:

When I am not on the property and guest use it late at night and it freezes up or malfunctions as technology sometimes does.

Antwort von Reliant Parking

letztes Jahr

Thank you for your review, Cameron. We will take a look at any bugs we have causing the app to freeze.

Andrea
Assistant Property Manager in USA
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great organizational tool for apartment communities!

5,0 letztes Jahr

Kommentare: Reliant Parking is an efficient tool for busy property managers!

Vorteile:

Reliant parking is a great software program to track what vehicles are allowed in your lots. It’s super easy for ever to use. Residents can update their own vehicle information. This is a key reason why we love this program.

Nachteile:

That I have to increase permits for residents

Antwort von Reliant Parking

letztes Jahr

Thank you for the review, Andrea.

Sheri
Community Manager in USA
Unternehmensberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for Vehicle Registration

5,0 letztes Jahr

Kommentare: Not many issues. A really great program to use.

Vorteile:

Easy to use and set up. Homeowners were able to get in and register.

Nachteile:

Does what we need it to. Not a lot of issues so nothing to not like.

Antwort von Reliant Parking

letztes Jahr

Thank you for the review, Sheri.

Raja
Director of Operations in Kanada
Sicherheit & Untersuchungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent App

5,0 vor 12 Monaten

Vorteile:

Residents can register their vehicles for parking permit themselves.

Nachteile:

Can’t think of anything. Therefore can’t comment.

Antwort von Reliant Parking

vor 12 Monaten

Thank you for your review, Raja.

Karynna
Business Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Reliant Parking - Tradition

5,0 vor 4 Jahren

Vorteile:

Representative is Fantastic! Whenever we have any questions or any problems, she is more than happy to help us. She responds in a timely manner and I am constantly amazed at her ability to provide easy and efficient solutions. She has made the transfer to this new parking system easy and stress free!

Nachteile:

Some Parking passes do not show up, but I think that has more to do with the postal system than reliant parking. Representative always sends out another pass immediately when this occurs.