Class Manager Erfahrungen

Revelation School of Dance Review of Class Manager

Kommentare: This software is really easy to use. Its make the admin side of my business so much easier particularly when it comes to invoicing. The best part of Class Manager is the extremely helpful staff. Any problems that arise are resolved that day and somebody is always on hand to help. In a world of pre-recorded messages and company’s wanting you to email through with queries Class Manager is a breath of fresh air. Being able to pick up the phone and speak to one of their representatives who are so happy to help is worth every penny.
Class Manager is excellent for Dance schools as you can do everything from registers to invoicing. I recommend them constantly to all of my dance teacher friends. They are also always to keen to hear opinions and suggestions from their clients.

Vorteile:

Personally being able to pick up the phone and have somebody answer any questions straight away. The staff are so friendly and happy to help.

Nachteile:

Honestly don’t have a bad word to say about this software.

Best decision we could have made!

Kommentare: Class Manager made our customer/student management a lot easier, quicker and more reliable. We can really manage most of our tasks from within this system which also means all info is in one place and therefor always current. Initially, we did not see how moving away from Excel spreadsheets would open a whole new world for us, but it really did! Also, we can have more than one person working "within the system" at the same time without data corruption - try that in Excel!

Vorteile:

Having outgrown Excel Sheets, we were looking for the best solution for our theatre school. Originally, we were a bit hesitant because we were early adopters and are using Class Manager from abroad (Germany). However, neither proved to be problematic. Class Manager has been very easy to set up, it works very intuitively and should you encounter any issues (which in our cases have been mostly user generated issues), provides top notch customer service - very quick and efficient. Whilst we thought that value for money has been great initially, a lot of new features have been added on a regular basis without increasing pricing - which makes value for money extremely great! We found that requirements for the use of a tool like Class Manager very dramatically from user to user. Some of the newer features we did not use, but one of the things we find very useful is that you can simply "hide" those features making the backend as complicated as you need but as simple as possible.

Nachteile:

No complaints at all. The Class Manager team even helped us import our data from good old Excel!

Class Manager

Kommentare: Easy invoicing makes life simple, dashboard is good for a quick overview of the income and outstanding debts. Although limited the email messaging is a simple way of getting information out to customers.

Vorteile:

Covers the essentials required for the administration of a dance studio - invoicing, timetabling, contact info and email messaging. Its very well priced compared to other software that offers similar functions.

Nachteile:

The platform is still developing with new features being added all the time. Navigating the software can be cumbersome at times - shortcuts would help with some aspects. However the developers are happy to listen to suggestions and improvements are being made all the time

Great product for sports clubs

Kommentare: Excellent service would highly recommend.
with regards to cost - we as a company like to know how much we are paying each month. with many similar companies they are taking a percentage, therefore, the more you earn the more they earn and you can end up paying a high cost for the program.

Vorteile:

Pros; easy to use, easy to move around the program. covers all of the needs of the business. customer friendly. Having the additional videos to help with any issues is also helpful. The customer service is fantastic. They answer quickly and are knowledgeable. They also take on board any ideas or suggestions and add these to the program.

Nachteile:

As a previous database programmer, I find I want more complex software reports - although this is not necessarily a Con as I always put my ideas forward which they take on board for the future.

Efficient product, outstanding customer service and support

Kommentare: A professional product that is saving me hours of admin time. Anything that reduces my admin time is a definite positive.
My overall experience since joining Class Manager has been positive, supportive and professional.

Vorteile:

Takes a little set up but there is so much support from the CM team on hand to guide you through the process. This product has completely streamlined the admin work for my business. All my customer data and registers are at my finger tips and invoices can be compiled and sent out easily and professionally. I finally have an admin system I am proud of! It makes my workload easier and feedback from my customers has been positive. The advantage is that I can track customer payments which going forward will make such a difference. My customers can always log into their own version of the portal which is a big advantage. The support from [SENSITIVE CONTENT HIDDEN] and the Class Manager team is second to none. They are always on hand no matter how daft my question seems! Fantastic on going customer support.

Nachteile:

I can honestly say that I haven’t found any major drawbacks. The Class Manager team are always working on new developments and are really honest and open to suggestions for improvements.

Excellent software with exceptional customer support!

Kommentare: Excellent, their customer service is exceptional. Even with the time difference (I am in Australia and the support team is UK based) I find the responses prompt and efficient they follow up on issues as well to ensure all has been resolved. The overall branding, ease of use, customer support, and parent portal makes Class Manager an excellent system for dance schools.
After the initial set up it, it will save you hours in admin time.

Vorteile:

The overall interface of Class Manager is a simple easy to use menu option. The main menu homepage has a snapshot of the day's lessons, outstanding invoices and upcoming events/birthdays. Invoices are easy to bulk generate and simple to view send and track, for the user they are clearly itemized and easy to read. Class rolls are clear and easy to mark, children only need to be marked if they are absent which is a huge timesaver.

Nachteile:

Initially, Class Manager lacked quite a few basic features needed to operate a simple roll system for a dance school. However, in the 9 months I have been subscribed to Class Manager almost all features have since been added, many thanks to their excellent support team. There are still a few minor things that could be improved, such as adjusting invoices after they have been generated (it is possible but quite involved), additional payment options to allocate a payment too. I also found the initial set up of classes very tedious, however, once created seasons can simply be copied to the next which saves a lot of time. Some feedback from staff is it can be hard to mark rolls after the day of classes, by this I think they mean that they have to manually search for the class within the system. Perhaps a setlist of each employer's classes to easily refer back to would be a solution to this issue. Lastly, for parents who are paying invoices off in installments, they cannot see the amount remaining from heir end only the total amount that was outstanding. This creates a lot of additional admin time for the administrator.

Brilliant customer service

Kommentare: One of the best things about Class Manager is the customer service, which I think is outstanding. There are several ways you can contact them to ask a question and I always receive a speedy reply. There was a time that I had an issue with my account and the team responded well. They went through a lengthy process to ensure the problem was fixed and followed up with me afterwards to make sure I was happy with the outcome.

Vorteile:

I love having lots of my business elements all in one place including customer information, student records, registers, timetables, invoices, payments, staff records, emails and more). It's easy to use and I have my staff set up with their own logins so that they can access registers and medical information when required but I can limit their access to other private information. The invoicing function saves me a lot of time. Another point that is great about Class Manager is that they are always improving the software. They actively ask users for feedback to ensure they provide what dance school owners need and regularly add new features.

Nachteile:

I would really like a few tweeks to the online registration process on the software as at the moment this doesn't quite provide what I need it to but I understand that is currently under review. It would be brilliant if it could link up with accounting software in the future.

Time saving, business boosting, best software for an evolving business and time!

Kommentare: Fantastic!

Vorteile:

What I love most about this software is the saving in administrative time! To me that is priceless It used to take me days just to send one email- let alone the invoices I had to send out individually. I would literally spend a week sending each invoice, calculating discounts per family/class. Then I’d have to compile registers/timetables, In putting payments, sending receipts! I cannot express how invaluable this software has been for my business. It took a while to set up, but the team were able to help me through this and even offered to input data for me. The additional features that have been added since last year are fabulous and I’m particularly impressed with the addition on the online classes etc via YouTube- this has become a huge help for my business during this Covid-19. Anyone looking to reduce their admin time, without compromising their business or teaching I would highly recommended.

Nachteile:

The hardest thing for me and the most frustrating thing was the set, but now that it’s done it’s so easy to use.

Cut down my admin time from days to just a few hours!

Kommentare: Classmanager are really helpful when you have a problem. You can reach them easily on email/phone and they talk you through the system when first using it. They have been really supportive. They are always adding new features and unlike other companies you pay one price for the month and don’t have to pay extra if your studio grows and you have more customers.

Vorteile:

I have been using Classmanager for over a year and i now get my dance admin completed so much faster, giving me much more time to concentrate on other things. I love the online live class and pre recorded class options, which have become available. I don’t know how I would have coped without this feature, it would have taken hours to send all the links to each customer. I also really love the portal, which gives you somewhere your dancers and dance families to access their individual classes, details, invoices and payments. It is an invaluable systems for any dance school!

Nachteile:

I would really love if I could write a short note and customise my receipts

Class Manager Review

Kommentare: Extremely positive. The system is easy to use, the initial online training is fabulous. When I have had issues, usually due to my non tech background, the chat facility has been brilliant at dealing with my issues. They are always super quick at responding. They also take on board any suggestions I have had to make the software even better from a user perspective.

Vorteile:

I love the integrated Stripe payments, and the registration options. The system is very easy to use, the apps are great for my teachers to upload information off site. It has cut down my admin time by days!!! I used to spend hours on a daily basis updating spreadsheets and reconciling bank statements. I am still in awe at the amount of time this system frees up for me to do other things. The registration process has been brilliant during lockdown, and face to face, ensuring that any child that jumps into another class is billed for that lesson - no more inadvertent freebies due to my bad admin skills. Love it.

Nachteile:

Students aren't automatically in alphabetical order, but I can change this whenever I go into a register.

Amazing customer service, overall great program

Kommentare: They have a great online chat option where we can pop in our questions and get them answered quickly. The staff are informative and accessible as well as being patient and helpful.

Vorteile:

We trialled this program because in comparison it was much much cheaper than its competitors. Yes the program was in its infancy so therefore had some kinks to iron out but everything and I mean everything that we asked of the developers has been implemented promptly in order for the program to cater for the different needs of its clients. The customer service is impeccable- we ask and they deliver with such amazing speed. Even when we are in Australia and they are based in the UK so therefore we have a large time difference, their response to questions and concerns is super fast and efficient and they always try to cater for their clientele. It almost feels like a community where we are building the program together. Nothing is to hard for the class manager team to cater for and although the program is still growing and there are features they are developing, they really do go above and beyond to satisfy their clients. The price is also amazing $40 AUD a month in comparison to $120 plus every little extra is an add on price- whereas it’s all included in class manager. There is no hidden costs popping up all the time. They also adapted to the whole online learning experience during the covid pandemic with ease, adding options to the program literally overnight. They seem to work tirelessly to build the software to be up to the standard of competitors but without the price tag.

Nachteile:

We would love the text service to get a wriggle on, we’ve been waiting for that one for a while but understand it’s a big job to create and code.

Class manager soft ware with a business responsive team

Kommentare: Particularly in Covid 19 situation whilst running online classes, it has proved its worth, making it possible for customers to enroll via the parents portal function.
Soft ware support has been excellent at all times, the access to the online direct messaging with the company has improved use. Equally the phone calls are always promptly answered with great professional service.
Overall it has transformed the running of my school , simplifying accountancy and general administration, leaving me more time to teach and promote the school.

Vorteile:

Love the search feature as it makes finding data easy. The online element of the soft wear means it can be accessed from multiple devices. Features such as reminder emails for late payments make that issue easier to handle. The message function is extremely useful as an individual customer or the whole school can be contacted with information. The development of this product has been directed by input from its users. I had particular needs regarding my pricing system and this was accommodated . The parents portal.

Nachteile:

Nothing but suggestions for improvements Would prefer more financial reports to be available. Being able to add pictures & video to the messaging function. Being able to individualize the format of the dash board.

Game Changer!

Kommentare: I have been very happy with the Class Manager system right from the start and the improvements I have seen over the last year are phenomenal. The customer service team are friendly and responsive and great to deal with.

Vorteile:

Class Manager is very easy to use with easily accessible help guides if needed. The customer support staff are always on hand to help and are very responsive if anything goes wrong or even if improvements are suggested. It has made my administration tasks so much easier, having struggled with excel spreadsheets crashing on me for some time, and therefore saved my sanity. The team are continuously improving the system and adding new features so it is just getting better and better. Their response to the coronavirus lockdown was amazing, with a very quick release of online streaming and pre-recorded class functions - Amazing!

Nachteile:

The only downside is that is doesn't work well with Safari so I have to use Google Chrome to run. But I now keep all my work tabs open in Chrome and my leisure tabs open in Safari so that also has a bonus aspect of keeping work and home separate! Other than that, whenever I have been disappointed with something I have contacted the team and they have taken any issues on board and made improvements within a very short space of time.

An absolute DREAM!

Kommentare: Extremely positive. I run my school single-handedly and Class Manager makes the work load so much less and so much smoother. I was unsure if I would use it at first, but I can’t tell you how many times I’ve thought to myself “why didn’t I do this sooner?!” I was wasting so much time before. I find it really easy to use and there is everything on there I could wish for at the moment. I would recommend to everyone looking for a class software. On a slightly separate note, with the current Covid-19 outbreak class manager has been absolutely crucial to my business, it’s so easy to stay in touch with my clients which at the moment is essential. And they were super quick to add helpful elements!

Vorteile:

There are so many things I could list here as there are many great elements to Class Manager. But for me the main 2 are...1. The invoicing/payment element. Invoicing has gone from taking me 1-2 days to less that 30mins since I started using Class Manager!! 2. The ability to message specific classes without having to type in everyone’s individual email, one click and everyone I need is there! There are lots of other helpful things, such as a live chat, birthday list, registers, timetabling. There is just so much for your money!

Nachteile:

There really isn’t anything I dislike about Class Manager. It has saved me time, is cost affective, the team are always on hand (they literally reply within 10 minutes almost everytime!) and they are constantly adding new things.

Class Manager

Kommentare: Class Manager has been a God send in this pandemic. Without it, we would have spent hours and hours on the computer trying to contact, schedule, invoice etc.
The software is so simple to use as an admin. The 'help' section is really clear and concise, answering most queries/questions. When we have had a problem that we can't find an answer to ourselves, the support team have been fantastic. Answering within 5/10mins every time and are always able to fix/help. Our customers/students have all been able to register without hassle and like the invoice system.
They also love the fact they can go back into previous classes to re-watch their lessons. Many of our students are now doing their weekly class two or threes times a week. During lockdown this was fantastic, it really helped to keep everyone fit and boredom at bay. We will definitely continue to use Class Manager once our studio has re-opened and classes resume.

Vorteile:

Since the outbreak of COVID-19 we have had to move all our dance classes online. The online class feature in Class Manager is brilliant. We can schedule pre-recorded classes to be sent out to our students with one tap of a button. We also like the fact the students have to read and click on our 'online class' terms and conditions before accessing their lesson. Not only does this give us peace of mind that everyone has thought about their own safety, but also means we are covered by our insurance.

Nachteile:

The D.O.B section in student details has caused some problems for our UK residents. Some of our senior Silver Swans couldn't quite work it out (year, month, day) and are enjoying a second childhood! It would also be great if admins could view the portal as a student. If you can do that, I haven't worked out how to do it yet!

100% perfect!

Kommentare: I have been using them since they launched, they have listened to feedback, customer suggestions and respond to anything so quickly. Excellent service and so easy to use.

Vorteile:

The most useful feature for me is invoicing and payments using stripe. Before using class manager I would spend hours of my week creating invoices for parents and chasing up payments. Class manager generates all these for you and cut down admin time by more than half. I also really like the messages feature, being able to quickly communicate with parents in an official capacity. Being able to communicate with just one class, the whole school, or selective parents, And the new feature to see if email have been read and how many times is an absolutely game changer!

Nachteile:

I honestly don’t think I could say anything bad about class manager, I have never had any problems that haven’t been resolved and were usually my own fault anyway!

Saves us so much time!

Kommentare: Class manager has saved us time doing admin work, improved our way of communication with customers and helped us take the leap to GoCardless payments - again saving time chasing payments.

Vorteile:

We are so glad that we decided to use Class Manager. Once you get to grips with what you need to do its easy to use and the team are so helpful and quick at replying on the chat function if you have a question. Having to take our business online with the pandemic, there's a brilliant integration with zoom that has made it possible. Parents have found it easy to access and use too. We really like the invoice system and it saves us so much admin time and looks much more professional than other methods of contacting customers. New features are being added all the time and we are kept in the loop about what is coming up. Would highly recommend!

Nachteile:

It takes a little while to get to grips with how everything works, but once you've got the hang of it, it's very simple and quick to use.

Exactly what I needed

Kommentare: Can’t say how happy I am with with this product after using a competitor who seemed to be “a jack of all trades and a master of none”

Vorteile:

Love the ease of it, the features that don’t cost extra except credit for texting which I find perfectly acceptable because I control how much I purchase for what I use, customer service, the way classes are automatically archived and the copy class feature is amazing

Nachteile:

At the start there weren’t all the features I needed but it certainly has it now.

Class Manager

Kommentare: I used to really struggle with sending invoices, making sure I had added the correct children to the correct classes, charging them correctly, taking off holidays etc. Now all I have to do is add the child to the register, which I then use in class, it automatically generates an invoice for that child, and when I have added my schools holidays to class manager it then automatically deducts these too. It makes invoicing so easy.

Vorteile:

Class Manager is really easy to use, if there is a time when you need help someone reply’s on the online chat really quickly to offer support. This is really useful for me as I’m not very good with Tech. The support is really helpful too and nothing is too much trouble.

Nachteile:

I don’t really have anything negative to say about class manager, even when we all had to go online, up popped a new feature to enable easier accessibility for my customers to the online classes.

Fantastic software

Kommentare: We love it, and love the excellent support

Vorteile:

The whole system has been a game changer for us. We’ve found it easier to track payments and has made it easier to grow the dance school

Nachteile:

I believe there is a PAYG function now which I need to look into, but I’m not sure if this is what we would need or not until I’ve looked at it this summer. The reports could be more clear, specifically the “class absences” report. And it would be nice to be able to download the full student list in alphabetical order too

Amazing Software! Fabulous Customer Service!

Vorteile:

Class Manager is incredibly easy to use. From the moment you login it is all very straightforward and logical, making it very easy to adapt to my business. The customer service is second to none, with any issues dealt with in a friendly and timely manner. The cost is absolutely justifiable and I would honestly never use another dance software again.

Nachteile:

There are a few features that are not yet available such as accounting software integration, however the rate at which new features are added is incredibly quick, so I expect any missing features are always just around the corner.

Great time saving software!

Kommentare: All in all a very good software for administrative work that helps keep you organised and saves you lots of admin time.

Vorteile:

This software has saved me so many hours of admin work, my classes, clients and students are organised and invoicing is all done for you. It is quite straightforward to use and admins are always updating and making it better. They listen to their clients needs and do their utmost to ensure the software caters for them.

Nachteile:

The Point of Sale still needs a little work so that items sold within the school can be chosen by colour and size too. Also being from abroad, payments through Stripe and GoCardless are still not available in my country, hopefully these hiccups will be resolved soon.

Would definitely recommend!

Vorteile:

As the owner of a new dance school, Class Manager has made life so much easier! It's super easy to collect parent and student details by having them fill in an online registration form. I'm now on my fourth season of classes, and invoicing has also been made very easy - even given the fact I've had to make changes due to going back and forth between online and face to face classes! I also love that you can see who has received and opened messages from you! The staff at Class Manager are very helpful and customer focused. They're always keen for feedback and are implementing new features based on this. Would definitely recommend!

Nachteile:

A very small wish - it would be helpful if you could sort classes when viewing them by the order they run in, not the order they were created in.

Great for the price

Kommentare: Super easy to deal with, the time delay as they are in the UK is something to get used to but for the price we are dealing with that. Everything we have asked has been health with or explained which is lovely.

Vorteile:

Class manager is an easy to use software that helps our studio run efficiently without costing a fortune

Nachteile:

There are always options that we would love to have but the team at class manager are always updating new features on requests taken. Sometimes its a little clunky heading back into some screens but again they are working on improvements all the time

Wouldn’t be without it!!

Kommentare: Couldn’t run my business without class manager and what’s more my customers love it which is super important for me.

Vorteile:

Class manager has completely changed the way my business is run for the better. All of my customers love it and it has made life so easy for me when running an already busy schedule.

Nachteile:

I would like to be able to customise the portal a little more.