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Über PhoneIQ

PhoneIQ ist eine All-in-One-Kommunikationslösung für Salesforce.

Erfahre mehr über PhoneIQ

Vorteile:

The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR.

Nachteile:

We have had a few difficulties with company specific requirements with our CRM.

Bewertungen zu PhoneIQ

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,9
Kundenservice
4,9
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,9

Weiterempfehlungsquote

9,6/10

PhoneIQ hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 10 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (10)

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Nutzerbewertungen filtern (10)

Chad
Chad
CEO / Solutions Architect in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Top-Tier customer service and excellent features!

5,0 vor 3 Jahren

Kommentare: I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product.

Vorteile:

Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down.

Nachteile:

Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic.

Diego
CTO in Uruguay
Zeitung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent solution!

4,0 vor 3 Jahren

Kommentare: We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support.

Vorteile:

Centralized cloud configuration, ease of handling devices and business model.

Nachteile:

Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions.

Tom
Founder in Spanien
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great tool for the sales team!

5,0 vor 3 Jahren

Kommentare: We are happy with the product and the salesteam can make much more calls with the dialer than before.
Automated call log and comments on the Contact is also very helpfull.
Would definitely recommend PhoneIQ.

Vorteile:

We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language.

Nachteile:

We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days!

Ignacio
Encargado de infraestructura TI in Uruguay
Biotechnologie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excelente Software y Servicio

5,0 vor 3 Jahren

Kommentare: Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren.

Vorteile:

Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking.

Nachteile:

Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable.

Rafael
Gerente de excelencia operativa in Mexiko
Medizinische Praxis, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excelente implementation and support

5,0 vor 3 Jahren

Kommentare: Using PhoneIQ facilitated remote working for all our team members during the pandemic, as it’s easy to install and is very accessible in terms of equipment. I must highlight the great and quick support they deliver, it’s like working with an inhouse team!

Vorteile:

With PhoneIQ, response times are almost immediate and we have great communication with their support team. In addition, their Salesforce integration is very solid, the admin console is very user-friendly and they deliver a very efficient service. The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR.

Nachteile:

I think they have an opportunity for improvement in conferencing features.

James
James
Operations Director in UK
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Implementation

4,0 vor 3 Jahren

Kommentare: We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw.

Vorteile:

We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records.

Nachteile:

After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users.

William
Owner in USA
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great service. Everything you will need.

5,0 vor 3 Jahren

Kommentare: My overall experience has been great. This software offers everything my business needs. Customer service is very helpful. And pricing is not bad.

Vorteile:

What I like most about this software is the auto dialer and the analytics that you receive with this software. You can basically work from anywhere. You also get a free trial.

Nachteile:

There is actually nothing as of yet that I dislike about the software. I have been using for 6-8 months. So far it’s everything I have needed.

Christian
Christian
Director in Uruguay
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazing App

5,0 vor 3 Jahren

Vorteile:

Ease of understanding how it works. Many great features!!

Nachteile:

I honestly haven't had any problems with anything related to PhoneIQ. I am delighted

Israel
Israel
Salesforce Admin in USA
Verifizierter Nutzer auf LinkedIn
Erneuerbare Energien & Umwelt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Awesome Salesforce Telephony Solution

5,0 vor 3 Jahren

Kommentare: Not matter what, [SENSITIVE CONTENT HIDDEN] always get back to me on issues I'm dealing with. They never leave me hanging and are always so quick to respond. Top Tier Customer Service Attention.

Vorteile:

Salesforce Integration, Analytics, Smart Routing, Dial Pad Activity Creation, Easily able to access Salesforce record and their CUSTOMER SERVICE is top notch.

Nachteile:

We get glitches on rare occasions where the call log doesn't update immediately.

Divs
Solutions Architect in Indien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best CTI available on appexchange

5,0 vor 2 Jahren

Vorteile:

Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership.

Nachteile:

I think there are no cons for this product.