--- description: Detaillierte Informationen über Relatient zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Relatient Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Relatient](/software/183345/relatient) # Relatient Canonical: https://www.capterra.com.de/software/183345/relatient Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/183345/relatient?page=2) > All-in-one-Software: Terminerinnerungen/-warnungen, Rückrufe, Umfragen, Kampagnen, Self-Scheduling, E-Registrierung, PM-Integration und mehr > > Bewertung: **4.3/5** von 36 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Relatient? Unabhängige Praxen, Kliniken, Gruppenpraxen, Multi-Spezialitäten, Büros an mehreren Standorten, Praxisnetzwerke, Krankenhäuser und Gesundheitssysteme ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 36 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Relatient - **Region**: Nashville, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: 99,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anruferinnerungen - Automatisierte Terminplanung - Berichterstattung / Analyse - Confirmations/Reminders - Echtzeit-Chat - Echtzeit-Chat für Kunden - Elektronische Zahlungen - Erinnerungen - Fragebögen für Patienten - HIPAA konform - Kalenderverwaltung - Kontrolle des Genehmigungsprozesses - Kundendatenbank - Kundenspezifisches Branding - Mehrere Standorte - Mobiler Zugriff - Online-Zahlungen - Online-Zeitplanung - Patienten-Aufnahme - Patientenkommunikation - Patientenportal - Patientenweiterbildung - Pflegeplan-Management - SMS-Nachrichtenversand - Self-Service Portal - Terminplanung - Terminverwaltung - Third-Party Integrations - Transkripte / Chatverlauf - Umschuldung - Wiederkehrende Termine - Zahlungsabwicklung ## Integrationen (19 insgesamt) - AdvancedMD EHR - AdvancedMD for Mental Health - Azalea Health - Compulink - Dentrix Ascend - DrChrono - EPIC - Epic - MEDITECH Expanse - MedEvolve - ModMed - NextGen - Nextech EHR & PM - Office Practicum - Oracle Health Ambulatory Suite ... und 4 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Interne Kommunikation Tools](https://www.capterra.com.de/directory/31014/internal-communications/software) - [Terminplaner Software](https://www.capterra.com.de/directory/30757/appointment-scheduling/software) - [Terminerinnerung Software](https://www.capterra.com.de/directory/30997/appointment-reminder/software) - [Patientenbindung Software](https://www.capterra.com.de/directory/31085/patient-engagement/software) ## Alternativen 1. [Acuity Scheduling](https://www.capterra.com.de/software/128285/acuity-scheduling) — 4.8/5 (5743 reviews) 2. [ClinicSense](https://www.capterra.com.de/software/178722/clinicsense) — 4.8/5 (651 reviews) 3. [Vagaro](https://www.capterra.com.de/software/153752/vagaro) — 4.7/5 (3627 reviews) 4. [Weave](https://www.capterra.com.de/software/141842/weave) — 4.3/5 (668 reviews) 5. [GoReminders](https://www.capterra.com.de/software/154785/goreminders) — 4.8/5 (258 reviews) ## Nutzerbewertungen ### "Relatient Review" — 4.0/5 > **Misty** | *5. Juli 2024* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We love the ability to customize the scheduling ability for each individual. This was previously a huge issue of scheduling errors and this product was able to decrease those errors tremendously > > **Nachteile**: My only dislike would be that it does not currently allow you to make changes in a group setting, you must make edits individually and this can be tedious. ----- ### "Valued business partner" — 5.0/5 > **Tina** | *19. Juni 2019* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there are no required reports to upload, but at the same time we still have the ability to sign into the Relatient site and do searches and download any informational reports that we might want to review. Another great feature is the ability to do special communications to our patients (for example if we have an emergency closing, we can very easily do a mass communication to all scheduled patients to let them know.) > > **Nachteile**: We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it. > > In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner. ----- ### "Downhill sadly" — 1.0/5 > **Val** | *10. Juli 2024* | Medizinische Praxis | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: they offer a lot of great services, when they work. > > **Nachteile**: their customer service used to be their saving grace, I've had issues, but I would call and get it taken care of. Now I have many open tickets and get no where and can't call to get any thing solved. It is bad, really bad. > > I would have recommended them before, but now, never. Since they took their customer support overseas - I am looking for alternative solutions, because the support I am receiving for the price that we pay, is not OK. ----- ### "Relatient Review" — 4.0/5 > **Lisa** | *20. Juni 2019* | Medizinische Praxis | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine. I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc. > > **Nachteile**: Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member. If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment. > > Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though) ----- ### "Relatient Review" — 5.0/5 > **Lisa** | *28. Juni 2023* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Functionality and numerous ways to engage with our patients. > > **Nachteile**: Customer support and cost of the program. > > Satisfactory. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/183345/relatient?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/183345/relatient) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Strukturierte Daten