Easily Put CAD Models into Customer Use

Bewertet am 1.3.2019
Digital Marketing Specialist
Geschäftsbedarf & -einrichtung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our company it utilizing eCATALOGsolutions to provide our digital CAD library to our customers and distributors. Due to the unique nature of our business, our products are highly customizable with numerous options which can exponentially change product quantities. To photograph every configuration is impossible, and through the software technologies presented by eCATALOGsolutions, we have been able to get CAD renders of all of our product configurations to add to our company websites. eCATALOGsolutions also makes it easy to quickly provide CAD models when a new option is added, or can quickly eliminate obsolete options. This software has provided a huge value to our websites and has helped our teams - both inside and out - immensely when assisting customers.

Vorteile: The eCATALOGsolutions digital CAD library is a great time saver for internal needs; our Engineering teams are freed up to spend more time working with individual, unique customer needs, and not tied up with reproducing standard product CAD models.

Nachteile: As a shared software, it is not always easy to customize everything to an individual company's needs. Understandably, this could not be done for everyone without building entirely new instances of the base software.

eCATALOGsolutions improves our customer interactions

Bewertet am 22.2.2019
Janice M.
Marketing
Kunststoffe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: eCATALOGsolutions allows us to be more visible in the marketplace and provide leads to our distribution team.

Vorteile: Using this software allows our customers to select the options they want from our available offerings. This all happens without interactions from us and gives the customers freedom to take as much time as they need to use it at their convenience. This is particularly helpful for users on the opposite side of the globe. We're not in the office 24/7 to answer questions, but the configurator is always available.

Nachteile: It can be cumbersome to exclude domains that might allow anonymous users to access the catalog information.

Review of eCATALOGsolutions

Bewertet am 22.2.2019
Madhavan S.
Product Line Manager
Elektrische/elektronische Fertigung, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent. It has been a pleasure working with a professional team that is ready for any new challenge posed to them

Vorteile: eCATALOGs are a great way of providing customers with all the specific and general technical details of the product configured along with 2D dimensional drawings in a customized format to meet industry needs for the product being offered

Nachteile: Certain lack of flexibility in terms of the tool. The row fields of information for general tech data sheet is unique for a project and does not allow changes between selections in configuration

Excellent Product

Bewertet am 26.2.2019
Maia B.
Marketing Coordinator
Maschinerie, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, I am very happy with the quality of both the service and the product. Due to complications in our development (many of which were of our own making), we have as of yet to launch the catalog to our customer base, but I expect this tool will be a huge value-add for both our customers and our Sales/Marketing lead nurturing efforts. Bravo!

Vorteile: The ease of use and friendly support. Also a fantastic feature for our end users and for capturing qualified leads.

Nachteile: There have been a lot of bumps along the way in our development process. More educational/training resources on best practices for normalizing data/website integrations and catalog structure/naming conventions for our parts catalog. Not necessarily the fault of Cadenas, but would add-value and improve our experience as customers to have better guidance/project management resources from the start.

Pop-Link Mounting System

Bewertet am 23.4.2019
Lizabeth R.
Sales Manager
Industrieautomation, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We loved having one contact point at the company to ask all our questions to. We didn't have to guess if we were asking the right person the right question. I knew anytime I asked team anything they would take care of it. Everyone was always willing to have a meeting anytime we had questions about how something worked and jumped on a Go To Meeting and show us. The beta program we used worked smoothly from the beginning of having it set up. Embedded into our website no problem. The team did a great job matching colors from our website into the configurator so it looked like it was meant to be there.

Nachteile: We had no complaints about the software or working with PARTSolutions.

Simple company do work with

Bewertet am 22.2.2019
John W.
Director of Engineering and Innovation
Elektrische/elektronische Fertigung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our problem was all the individual requests for 3D CAD files from customers was interrupting a designer's project time. With this software in place we have reduced the requests to near zero. The customers just get what they need off our website. Love it!

Vorteile: It was well thought through and easy to use. We had an intern work with it and he did just fine.

Nachteile: When we used it the license is locked to a PC. When we switched PC's we had to get the license transferred.

Powerful, but needs usability improvements

Bewertet am 19.2.2019
Manager On-line Catalogues
Maschinenbau oder Wirtschaftsingenieurwesen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Providing CAD models to our customers.

Vorteile: The large library of CAD models and available formats.

Nachteile: The user interface. It's not very intuitive and takes a while to figure out. As far as I know the user interface hasn't really changed for 10 years. It's outdated.

We can do better

Bewertet am 22.2.2019
Marco V.
Manager
Architektur & Planung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's doing the job but I would like to see more options

Vorteile: the ability to view and download file easily.

Nachteile: Not having excess to customer passwords in order to help them log-in, or not having the ability to delete the account so they can re-register. I have customer .gov email and the registration email never gets to them.

Great product for the price

Bewertet am 22.2.2019
Nick G.
Web Developer
Maschinenbau oder Wirtschaftsingenieurwesen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great customer service and detailed plan of action when we started, which made it easy to get our Drawings into a 3D model on our site.

Vorteile: I like how easy it was to integrate into our website. The 3D Drawings look great and function very well, we couldn't be happier with the end result.

Nachteile: How long it took to get our files in the right format in order for it to be uploaded into the software.

Works well as a standalone offering, not as well as an integrated solution

Bewertet am 18.2.2019
Program Manager
Maschinenbau oder Wirtschaftsingenieurwesen, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Offers a good "all in one" solution if that's what you're looking for. No complaints on that front, everything worked well and quality was good.

Nachteile: The same "all in one" offering limits flexibility for more sophisticated integrations.