ThinkReservations Erfahrungen

Don's review

Kommentare: too new to evaluate

Vorteile:

complete and ease of use, excellent support

Nachteile:

no negatives at this point. Change of systems from habit of old systems

Easy to Use and Awesome Support

Kommentare: Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend.

Vorteile:

I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue.

Nachteile:

Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear.

Start Thinking

Vorteile:

Easy to user to understand software- help screens and cideos

Nachteile:

More customization capabilities for gift certificates

Work Smarter... not harder

Kommentare: Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google.

Vorteile:

I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful.

Nachteile:

My one request would be a notation for repeat guests on the home screen calendar.

Close to Optimal

Kommentare: I needed a new reservation system in a hurry a year and a half ago. My prior system got “upgraded” and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly

Vorteile:

Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out.

Nachteile:

Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports.

A 20 Year Reservation Software Study or How Can I Find More TIme To Do More Important Things

Kommentare: The software connects all of the dots. It manages reservations information coming from multiple sources. and adjust many changes that I wish to make seamlessly and automatically.

Vorteile:

The software is easy to use and has just enough bells and whistles that I need.

Nachteile:

I wish that I could ad more guest documents like a late arrival welcome letter that welcome guests to the inn and would tell guests what room they were staying in. I would also like to be able to generate a guest list in an XL format with or some kind of spread sheet so that I could target guests by state or city. The software may already be able to do these things but I have never taken the time to learn them....

So Flexible and Easy

Kommentare: Several fantastic results for us using Think are:
1. The seamless transition from our previous software to being live on Think was so amazing. In fact, they were even able to load my database and history from the software I had even prior to our most recent. I have records from many years back that I can use to better service my guests.
2. The ease of training staff and myself (owner) on how to use the software.
3. Most important for us has been the lack of "double booking" in this past year with the syncing of reservations and calendars from other channels. This has saved me thousands of dollars. We still have a paper reservation book (for my husband) but the lack of errors has been wonderful.

Vorteile:

Any time we need to customize for our needs and desires - the answers are always there. If we don't know how to do something the tutorials or customer support is always available. The software is so intuitive that usually we can just figure it out! The flexibility is what we like most.

Nachteile:

I don't like paying the extra 3% to take reservations through other channels - not THINK's fault but the commissions are killing us! Sometimes we're referred to tutorials that just don't give us the specifics we need. Basically we love this software and the company.

Wow!

Vorteile:

I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was ThinkReservations. I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all.

Nachteile:

None. It was simple to convert as they did everything including saving all our reservations from the previous Year.

Great Property Management System for small lodging establishments

Kommentare: Overall very happy. I would like to see the budgeting process and group reservations improved.

Vorteile:

Ease of use and training. The cost was also reasonable and affordable for a small business as ours.

Nachteile:

Budgeting function/process is not ideal and it is time consuming. Ideally, one should be able to copy prior year budgets and easily increase or decrease the values; just like the rates can be increased or decreased in groups.

Best of the Best

Kommentare: We love working with ThinkReservations, as our guests find the booking engine very easy to navigate and book independently from phone conversation; so many of our guests book "on the fly" and find using our booking engine to be a breeze.

Vorteile:

This software is very user friendly and extremely easy to navigate!

Nachteile:

because this software is very user friendly for both admin and potential guest bookers, and the extremely easy navigation ability, we cannot think of any cons at all!

Great property management software

Kommentare: It has taken a few months to set up all of the features because my business is probably more complicated than most, but with the help of a great support team, I have been able to accomplish it. I'm happy with the easy of sending out confirmations and follow-up notices like one for check out instructions and asking for a review.

Vorteile:

ThinkReservations is easy to use and I like the Booking Engine that is added to my web page that lets guests book online and pay with their credit card.

Nachteile:

The automated emails that are set up do not work well with guests that are staying longer than one month. Each new month's stay will generate automated emails. Fortunately, the support team had a way to make this work. Support is awesome to work with.

[sensitive content hidden] are ROCKSTARS!

Kommentare: Such wonderful customer service! I absolutely will continue to refer ThinkReservations to folks who are in need of a solution-based company who will not stop in trying to make their product fit your business rather than the other way around. Several other companies I presented my business model to simply stopped at "nope, we don't do that". ThinkReservations said "we don't do that now, but let us figure it out", and they absolutely delivered. GO [sensitive content hidden]. GO [sensitive content hidden].

Vorteile:

THE TEAM! [sensitive content hidden] have gone absolutely above and beyond to make this system work for me even though I know I'm presenting them a unique challenge. They've accepted the challenge wit no hesitation and have gone back to the drawing board over and over to ensure their system works exactly as I need it to. Thank you ladies so much for all of your constant effort, your unique problem solving abilities and your willingness to think outside the box.

Nachteile:

So far- nothing! I'm sure there will be bumps in the road but I have confidence the team will continue to help troubleshoot because their willingness to adapt and assist so far has been nothing short of phenomenal.

Wouldn't Consider Switching...Ever

Vorteile:

Think Reservations was great from the beginning. They took all the data from the previous 12 years and incorporated into our new Think system. This is fabulous to have the historical information for reference. They were very considerate in the training arena when we converted as well. It can be scary to jump from one system to another and Think took that fear away from the start. Customer Service is always on top of things. We have never waited more than 24 hours for any issue. When I say "issue", it may be just a question or advise. We use the reports in the program for strategic planning and development. They eliminate the need for manual calculations. The reports are huge time savers; innkeepers need to utilize every minute they can get. We have recommended Think Reservations to several other Bed & Breakfast Innkeepers and will continue to do so.

Nachteile:

Honestly, not one negative thing comes to mind when it comes to this program.

Swiss Army Knife of Reservation Software

Kommentare: Being a complete novice to the hospitality biz, I was happy that sellers had been using Think. They were veterans of the business, and I value their opinion. With ZERO experience, I found Think very logical, and easy to manipulate. I’ve been spoiled for other software offerings.
Their customer service is live, US based, and very knowledgeable and patient.

Vorteile:

The ability to generate such a wide range of reports, quickly.

Nachteile:

Wish there was a way to look up by guest phone number. Sometimes, I am trying to match a missed call etc, if I could search by phone number (I know about searching by guest name) it would be helpful. Also, wish the “wait list” function was more seamless. I would like a notification when a prospective guest PUTS THEMSELF on the Wait List. A visual cue, like making a date/room on the grid show up purple if it has a wait list request on it, would be very helpful. Otherwise, I have to remember EVERY DAY, to run a report for wait list requests. If I skip a few days, and miss such a request, I have no chance of getting them back.

Best in the Industry

Kommentare: Benefits:
- ease of operations with the system
- increased revenue, the Return on Investment is so high that I forget to wonder about ROI
- if ever I have a question, I know they are one phone number away
Overall experience:
- wonderful

Vorteile:

Hands down, ThinkReservations is the best in our industry. From a guest perspective, we want our guests to have the very best experience in booking that is available on the market. From our owner perspective, TR offers everything: mgn sys, book eng, chan mgn. Plus, we love the fact that we see increased revenue by working with them, and we only work from one calendar anytime, from anywhere. Their pricing proves that they want everyone in our industry to sucked. They are amazing industry leaders. In addition to being the best of the best, they are ethical, professional individuals who are concerned about me and my business. As I often say to people new to our industry or to those who are not using Think..."you are just stupid if you do not use the best of the best". I am a proud THINKER!

Nachteile:

Oh my goodness this is so easy...sometimes I just want a day off, but I never get it because TR keeps my rooms full!

Great Management Company

Kommentare: Its a great experience with Think Reservation! When ever we need a question answered or help with technical problem they are always just a phone call away! They also have a HELP button that really answers most all your questions. When ever you have a idea for the booking engine they take it in consideration!

Vorteile:

Dear Think Reservation Team, Not only are you a great management company! You also offer so much more! They are more then just a booking engine. They are always concern about making sure your business is running on all cylinders. We have been to a couple of B&B conferences and Think Reservation has attended. They have taught us more then just what they offer as a management company, from Learning about OTA and how they work for you and against you. Also making sure we understand the best ways to make our Bed and Breakfast successful .

Nachteile:

Here at Bella we really don't have any CONS at this time::))

People Friendly

Kommentare: This has been a great experience for all of us here at the Inn at Court Square. We were always so hesitant to hook on to online reservations, but in the overall, it has been a great experience. It has saved and cut corners for us in many ways from just having to hand write everything. Your Customer Service has been STELLAR . Always someone to help an answer questions and trouble shoot for us. Thanks once again and will be happy to spread the word.

Vorteile:

Very easy to navigate and very friendly.

Nachteile:

The only objection I have is the NEW BILL, it seems to lack very important information needed. I have submitted my questions and hopefully, they will be corrected.

Stop searching - this is it!

Vorteile:

The customer support is incredible: everyone who works for ThinkReservations is in the lodging industry! They quickly help me out when I need it and get me back to running my inn - they totally get it. They are passionate about the software and the industry so they are always improving on their product. The functionality is really wide and deep so it fits with my business - I didn't need to make lots of changes to fit with the product. And the features enhance my business by automating a ton of tasks and by creating ways to upsell beautifully to my customers.

Nachteile:

I'm still searching for a con...It's the only thing they haven't delivered.

One of our best decisions was to switch to ThinkReservations!

Kommentare: Our experience has been and still is very positive.

Vorteile:

We had tried 3 other management systems and booking engines before signing up with ThinkReservations but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months. The backend is easy to use and very intuitive. They are constantly improving and upgrading the system.

Nachteile:

Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and ThinkReservations is continually improving their product.

Easier Innkeeping

Kommentare: Think has wonderful people behind the scenes, and they are open and accessible. They customized the platform to my requirements, and the booking experience is seamless. It melds imperceptibly with my wonderful Acorn website. My prospective guests intuitively understand how to navigate this platform, and I receive many less phone calls from people frustrated or confused by my ThinkReservations system. That spares me precious time! In addition, less people are giving up and choosing to book my place on the booking.com site, which saves me money!
Everyone I have dealt with has been patient, kind, and willing to hear me out. This has been such a relief and change from what I experienced during the first several years online.

Vorteile:

Seamless interface with my existing website, ease of client use, and great, responsive support.

Nachteile:

I do wish that there was a physical manual and a more structured, detailed, and in-depth training system in place.

GREAT RESERVATION SYSTEM

Kommentare: I LOVE THE CUSTOMER SERVICE!

Vorteile:

THE EASE OF USE FOR BOTH OUR GUESTS AND STAFF. THEY CONTINUALLY UPGRADE TO NEWER AND BETTER FEATURES.

Nachteile:

I DON'T LIKE THE FACT THT WHEN I SET A MINIMUM NIGHT, THE SOFTWARE ALTERS IT WHEN THOSE MINIMUMS CANNOT BE MET. I HAVE TO BLOCK THOSE ROOMS MANUALLY.

Once You Choose "Think", You'll Never Go Back!

Kommentare: Absolutely EXCELLENT! From set up training, through every enhancement, and whenever technical support was needed, they are patient, responsive and technically savvy. Twenty years in business and multiple frustrating property management systems later, ThinkReservations finally came on our radar and we see no reason to ever change.

Vorteile:

Most user friendly, sensitive-to-user-needs system we've encountered in 20 years of hospitality business.

Nachteile:

Limitations in creating response templates, as we do not know HTML

The best Reservation software

Vorteile:

Having used other reservation systems we found ThinkReservations to be easy to implement and very easy for our users to learn. Just about everything we need to do can be accomplished on one screen. Our main reason for switching to Think was their interface to OTA's which makes keeping multiple calendars obsolete. Their support is excellent. We've never been kept waiting for a response. their support personnel are knowledgeable and friendly.

Nachteile:

There is nothing we do not like. When we've come up with an issue their support has been able to resolve every one promptly.

Owner/Innkeeper

Kommentare: I am not a techie person, and it is pretty easy to use. However, should I have any issues there is always a helpful hand offered from their team.

Vorteile:

EVERYTHING, ease of use, wonderful team that is very knowledgeable and helpful

Nachteile:

no complaints whatsoever -I only wish I knew more how to use the product more efficiently As I said before, I am not techie

We love the functionality!

Kommentare: Very Positive. I personally have called for customer support and have been pleased with their help.

Vorteile:

The ease of use in generating rate changes across internal and external (OTA) platforms, as well as the breadth and detail of reports which we use on a daily basis. The previous desktop software was cumbersome and the support was slow to respond and many times was unable to fix issues we had. I can get immediate help now and most issues are quickly and efficiently resolved.

Nachteile:

I am satisfied with all aspects of the software.