Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über Monster VoIP

Bietet eine vollständig gehostete Cloud-PBX- und Unified-Communications-Lösung.

Erfahre mehr über Monster VoIP

Vorteile:

The Salesforce integration makes things more efficient for me with the clic2call and call logging.

Nachteile:

Blocking calls feature is per phone basis; You can block the number on the call group but to teaching a non technically inclined user to do that is not feasible.

Bewertungen zu Monster VoIP

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,6
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

8,9/10

Monster VoIP hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 43 Nutzerbewertungen auf Capterra.

Hast du Monster VoIP bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (43)

Brian M.
Brian M.
CPA / Partner in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Monster Voip used in a CPA Firm

5,0 vor 5 Jahren

Kommentare: MV-Business Voip has been great. Transition was smooth, customer support is able to fix issues fast, and the quality of the VoIP service is outstanding.

Vorteile:

The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient.

Nachteile:

The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email.

Antwort von Monster VoIP

vor 4 Jahren

Hi Brian, Thanks so much for the detailed feedback!

Michael
VP of Operations in USA
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The Most Underrated VOIP Service On The Internet

5,0 vor 4 Jahren

Kommentare: I thought the entire experience was more than I had expected. MV actually sent their lead technician from Los Angeles to Cleveland to help with our go live and get everything right. While there were a few issues that took a little longer to get sorted out, they got the job done. The times that I have had to reach out to support were always easy experiences that resulted in quick answers.

Vorteile:

I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office.

Nachteile:

My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying.

Jessy
Director in Kanada
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Wonderful Service once it is setup but can take forever to get it setup.

4,0 vor 3 Jahren

Kommentare: Long initial setup which put the schedule of everything planned behind. Repeated going back and forth to actually be able to get it setup before being able to actually use it because nothing is automated on the initial setup side of things. Once we had the service we noticed plenty of missing features that we were looking forward to and features that wasn't as clear as it was originally stated. There is no such feature for a number with no features attached either which would be a easy sale for anyone but they only offer their service with all the features attached. Waiting on support to respond back about issues and inquires takes forever at times. We actually still have a bunch of inquiries/issues that still to this day have not been answered or resolved for example a simple one is their mobile app. We haven't received a resolution regarding this issue since we signed up which was more then a couple months ago.

Vorteile:

Quality service. Little to no issues during use of service.

Nachteile:

Services and features are all manual setup by MV-Business VoIP and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs.

Dash
Account Manager in USA
Geschäftsbedarf & -einrichtung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Phone system

5,0 vor 4 Jahren

Kommentare: Great service and great support when needed.

Vorteile:

The Salesforce integration makes things more efficient for me with the clic2call and call logging.

Nachteile:

I wish they had call transcription to log notes in my crm.

Antwort von Monster VoIP

vor 4 Jahren

Thanks so much for your feedback!

sandra
Insurance Specialist in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good customer service support

4,0 vor 4 Jahren

Kommentare: We are pleased with the service, although sometimes it fails to work, they have good technical support

Vorteile:

System is easy to use, functions are fast

Nachteile:

Sometimes connection fails and we can't send fax

Antwort von Monster VoIP

vor 4 Jahren

Hello Sandra, Thank you for your feedback. We are glad you are happy overall. We did look into your account and it looks like the issue you had was related to your internet service and not our system.

Justin
CEO in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best VoIP Software in Los Angeles!

5,0 vor 4 Jahren

Kommentare: Very professional, knowledgeable, responsive - my emails were answered within an hour or two consistently. The pricing was straightforward and transparent, I never felt pressured to rush our decision (but I should have made it faster!). They worked with us on our budget, which was something over providers weren't open to doing.

Vorteile:

I loved the ease of use, and easy deployment. We shouldn't have waited so long to make the switch. Monster uses the newest voip technology, so our sales teams were thrilled with the change. The ability to use it everywhere - desk, computer, cell, makes life so much easier. We're not tied down to one spot, or have to give our customers multiple numbers to reach us at. The autoattendant and call hunting are especially useful as sometimes we have to route our calls between teams when we're overloaded with calls.

Nachteile:

I have nothing negative to say about it, it's fantastic all the way around.

Antwort von Monster VoIP

vor 4 Jahren

Hi Justin, Thanks for the feedback and we are glad your team is enjoying their new phone system.

Roger
Roger
VP of Sales in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Business Phone Systems

5,0 vor 5 Jahren

Kommentare: It's been outstanding! They are a very forward-thinking company out of California. Support is only one call or email away and most of the times they assigned the same support representative which streamlines the process.

Vorteile:

From an admin perspective, it's easy to use, intuitive UI...easy to update phone extensions as employees come and go, as well as other features such as password, voicemails, etc.

Nachteile:

nothing really, I wished I would have found out about this solution before. I was paying 32% more with half of the features (8x8)

Antwort von Monster VoIP

vor 4 Jahren

Hi Roger, We appreciate your business. Glad we were able to provide so much value along with the substantial savings!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Monster VOIP Review

5,0 vor 3 Jahren

Kommentare: OMNICOMMANDER prides itself on providing incredible service. Part of that incredible service is always being able to reach an OMNICOMMANDER Commando. While I do often give out my cell phone number, prospects always seem to want to call my office number. Surprise, thanks to Monster phone it goes right to my cell phone. An additional benefit is that I can call from my office number any time anywhere.

Vorteile:

I most enjoyed the ease of set-up and use. It was extremely easy to download the app and start using it. I very much appreciate that I never miss a call even when I am away from my desk!

Nachteile:

I cannot think of anything I like least. I've had absolutely no issues, or concerns. It is super easy to use and meets my needs nicely.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Monster Voip Is a great service

5,0 vor 4 Jahren

Kommentare: We Called a few times in regards to customer service for a function not working or our lack of knowledge. It was always prompt and they always followed up a few days later to insure things are working properly.

Vorteile:

Easy to access software Changes are instant Lots of customization

Nachteile:

Blocking calls feature is per phone basis; You can block the number on the call group but to teaching a non technically inclined user to do that is not feasible.

Antwort von Monster VoIP

vor 4 Jahren

Thanks for the positive feedback.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

VOIP

4,0 vor 4 Jahren

Kommentare: Great customer service. Very knowledgeable staff

Vorteile:

There are so many options. You can customize all you want

Nachteile:

I cannot think of anything that I do not like.

Antwort von Monster VoIP

vor 4 Jahren

Thanks so much for your feedback!

Vera
Vice President in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

They have it all

5,0 vor 4 Jahren

Kommentare: We've been using MVOIP for years now and love it. They really have the best prices as well as instant support and all the features you can ever need.

Vorteile:

Easy to use, has all the needed features. Support is reliable.

Nachteile:

Sometimes there are quirks to be worked out, but it has never set us back for too long.

Antwort von Monster VoIP

vor 4 Jahren

Hi Vera, Thanks for your support as one of our fantastic customers.

Kelsie
Legal Assistant in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

MonsterVoip - User Friendly

5,0 vor 3 Jahren

Kommentare: Very pleasant, can't complain.

Vorteile:

Everything is very user friendly. Once your MonsterVoip IT Tech walks you through your setup, dashboard etc. everything is pretty easy to figure out how to use on your own. If not the manual is a great reference. Customer Service/IT Contact are very responsive and extremely helpful. I will send an email to have something updated and will receive a response within the hour which is usually followed by a call to confirm that everything is working the way it should.

Nachteile:

I can honestly say that I don't really dislike anything with the software. I suppose going from a regular landline to internet was a change. For example, if the internet is down, the phones will not work. But that has nothing to do with MonsterVoip itself.

Antwort von Monster VoIP

vor 3 Jahren

Thanks so much for the feedback and we are delighted you are happy with Monster VoIP!

Laurie
Business Administrator in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Monster is Awesome!

5,0 vor 4 Jahren

Kommentare: I am using Monster for our phone and fax and have been extremely happy with what they offer. I have had the usual hiccups and have been pleased that the situation was corrected and handled immediately and to my satisfaction when it arose. The implementation team listened to our requests and provided not only a much better system, but one that was customized to our needs. They were very understanding even when we had changes to what we thought we wanted and changed up the flow after they set it up.

Vorteile:

I have been extremely happy with the way that Monster listened to our needs and provided us with a very user friendly system and excellent customer service.

Nachteile:

There were no cons. I do not like change is the only drawback, but they made it so easy.

Antwort von Monster VoIP

vor 4 Jahren

Thank you so much for your feedback!

MARTIN
Manager in Ecuador
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Better customer support

4,0 vor 4 Jahren

Vorteile:

the mobile app, but sometimes I think there are some bugs. Couple of times calls were not available to pick up in the cell phone.

Nachteile:

customer support should improve. Months ago I called several times and sent emails in regards some bills but there was no answer.

Antwort von Monster VoIP

vor 4 Jahren

Hello Martin, Thanks for being a great customer and we appreciate your feedback. Please be sure to reach anytime you need help via phone or email. Our Support number is 877-818-9696 and our email is Help@monstervoip.com .

Adam
logistic directoy in USA
Landwirtschaft, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Landline to VoiP

5,0 vor 4 Jahren

Kommentare: Love having the extra extension, and many people like using the web link to show all sorts of different options that even I am not aware of.

Vorteile:

This software sends you emails with voice mails attached, making it easy to know when you have a voice mail away from your desk, and easy to transfer messages as needed.

Nachteile:

The only thing we don't like about this is that there is no visual cue when a line is set to DND (do not disturb), so our receptionist doesn't know when an extension is busy or away from their desk.

Antwort von Monster VoIP

vor 4 Jahren

Hi Adam, We are glad your are enjoying your new phone system. Thanks fro being a customer and we appreciate your feedback.

Yuvraj
CEO in Indien
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Quality and Support

5,0 vor 4 Jahren

Kommentare: There was an incident where we had a trouble with our routing number I reached out to our account manager at Monster Voip and the issue was solved within a couple of minutes.
So the overall experience with monster voip is been really great.
Thanks Kilmer and Mark for your all time Support.

Vorteile:

Quality, User-friendly Interface, Support, Integrations and API Access, Our increase in Productivity

Nachteile:

When I think about the least nothing comes to my mind Like for me Quality and Support are the most important part and they have an excellent Support and Quality.

Antwort von Monster VoIP

vor 4 Jahren

Hi Yuvraj , Thanks for your feedback. It is a pleasure having Grace Consultancy Services as a valued customer

Jones
Ceo in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

VoIP

5,0 vor 4 Jahren

Kommentare: Use of both mobile app ,really helped in ovecoming

Vorteile:

Its convenient to use and it really made our business more professional.

Nachteile:

Sometimes the other calls would override the calls from the mobile app. You cannot identify whose calling you. Sometimes I answer calls without knowing that they are business calls.

Antwort von Monster VoIP

vor 4 Jahren

Hi Jones, Thanks for your feedback. We are thrilled you are enjoying your Monster VoIP Phone System.

Erika
Care Manager in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good Value

5,0 vor 4 Jahren

Kommentare: We have saved a lot of money and also, they do not go down much, if at all, like our last company did.

Vorteile:

The cost was much cheaper than the local provider we were using. Customer service is easier to reach as well.

Nachteile:

I wish they gave you caller ID during call forwarding to our cell phones after business hours.

Antwort von Monster VoIP

vor 4 Jahren

Hi Erika, We appreciate your feedback. You may want to consider using our mobile app instead of forwarding to a cell number. Feel free to reach out if you need any help with this. You can contact Support at 877-818-9696 or Help@monstervoip.com .

GREG
Account Exec in USA
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

seamless

5,0 vor 4 Jahren

Kommentare: It helps me with my organization in order to be more efficient

Vorteile:

The software is easy to use and makes life easy

Nachteile:

nothing... everything works great... definitely helps with communication

Antwort von Monster VoIP

vor 4 Jahren

Grea, Thanks for the feedback!

Blake
System Administrator in USA
Großhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Service

5,0 vor 5 Jahren

Kommentare: Changing to Monster VoIP has been great. No more static or dropped calls. Happy sales reps and happy customers!

Vorteile:

Good quality of service, customer support is very helpful and responsive.

Nachteile:

Not all numbers can receive faxes (all can send faxes though) and new phone numbers cannot be purchased through the portal. Not the biggest hindrance because when a new number is needed I can email support and get very quick response.

Antwort von Monster VoIP

vor 4 Jahren

Hi Blake, Thanks for putting your trust in Monster VoIP. We are glad we were able to deliver the improved quality that you were looking for.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Our company uses Monster and it's great!

5,0 vor 4 Jahren

Vorteile:

Customer support is outstanding with quick and accurate responses. Our transition was seamless and the quality is outstanding. Easy to use with a strong UI.

Nachteile:

I'll need to get back to you on this as nothing comes to mind. We've been very pleased.

Antwort von Monster VoIP

vor 4 Jahren

We appreciate your feedback!

Musa
Freelancer Software Developer in UK
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One of the best VoIP and Video calls software

5,0 letztes Jahr

Kommentare: As a freelancer developer, I use it for video calls with my clients 2-3 times a week. I also use its text message features to text my clients with the project updates

Vorteile:

It is supported on both iOS and Android devices. Screen sharing and video conference features are outstanding. Call recording, eFax, and Click-to-call make Monster VoIP unique.

Nachteile:

It is a little bit costly for small businesses

Ryan
Videographer in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great service

5,0 vor 4 Jahren

Vorteile:

We use this daily. It helps our office run smoothly and efficient.

Nachteile:

There isn’t any real cons that I have noticed.

Antwort von Monster VoIP

vor 4 Jahren

Hi Ryan , We are delighted with your positive feedback. Thanks for being a great customer.

Mike
Tech Stuff in USA
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Reliable Service

5,0 vor 4 Jahren

Kommentare: Response time on issues is great. We appreciate the communication by phone and email.

Vorteile:

I love that it manages the traffic so i don't have to worry about it.

Nachteile:

I am a novice user and it has a lot of options and features I don't know how to use.

Antwort von Monster VoIP

vor 4 Jahren

Hi Mike, Thanks for being a fantastic customer and we appreciate the positive feedback.

Adrienne
Bookkeeper in USA
Landwirtschaft, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

VoIP Business

4,0 vor 4 Jahren

Vorteile:

I like getting an email for new voice mail messages, and also the ability to listen to the message from the email.

Nachteile:

I wish the display on the phone would show when someone is on do not disturb.

Antwort von Monster VoIP

vor 4 Jahren

Hi Adrienne, Thank you for sharing your feedback. Please reach out if we can help you understand how to use presence can be used.