Über LiveSession

Webanalyse-Tools mit Website-Sitzungswiederholungen, Nachverfolgung von Nutzerereignissen und Kundensegmentierung.

Erfahre mehr über LiveSession

Vorteile:

It was easy to use I loved how intuitive I found it.

Nachteile:

The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.

Bewertungen zu LiveSession

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,3/10

LiveSession hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 28 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (28)

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Nutzerbewertungen filtern (28)

Wojciech J.
Wojciech J.
Founder in Polen
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Product in its Category

5 vor 3 Jahren

Kommentare: It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.

Vorteile:

I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

Nachteile:

I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

Gauthier G.
Product Designer in Frankreich
Forschung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Solid base of core feature, fluid use 👌

5 vor 2 Jahren

Kommentare: very fluid, very frictionless
entirely legit in the game vs players like fullstory or hotjar (used both)
easy to use for non-tech and support team
working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing

Vorteile:

- ease of use - significative dashboard (vs fullstory I used for long) - personal/team segment

Nachteile:

- waiting for a true integration with Segment (Fullstory stays better on it, i think) - had a mid experience with support facing and reporting bug after 30mn of paid plan :/

In Betracht gezogene Alternativen: Hotjar, Contentsquare und FullStory

Warum LiveSession gewählt wurde: honnestly, at first, for your appealing pricing. I think there is no winner between fullstory and you as you're soooooo close in features and experience. I used Fs since i've started my carrer and frankly didn't see the diff. So I wondered why not trying Livesession as the use switch is null. And i'm satisfied for the moment !

Zuvor genutzte Software: FullStory

Gründe für den Wechsel zu LiveSession: - looks your the best ratio price/features or price/quotas - attractive pitch & reassuring free trial - good reviews from friend users

Bartosz P.
Customer Success Specialist in Polen
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good enough for most scenarios

3 vor 3 Jahren

Kommentare: It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.

Vorteile:

I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.

Nachteile:

The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).

Verifizierter Rezensent
Frontend Lead in Spanien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best choice I made

5 vor 3 Jahren

Kommentare: It works easily since the beginning and anytime we face a problem we get great and super fast support from them.

Vorteile:

It contains all the features that its competence plus personal support.

Nachteile:

The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick. The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).

Gasper V.
Director of Product in Slowenien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect tool for sessions recording!

5 vor 3 Jahren

Kommentare: We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast. The support is super fast & friendly!

Vorteile:

- very fast loading of the recordings (this sucks for many competitors!) - perfect recording (no HTML/CSS glitches) - custom variables that you can use to filter out recordings

Nachteile:

- an option to skip recordings without any clicks or just few (to not record everything)

In Betracht gezogene Alternativen: Hotjar, FullStory, Smartlook, Lucky Orange und Inspectlet

Warum LiveSession gewählt wurde: Recordings were loading many minutes (some didn't load at all) Many HTML/CSS glitches - we couldn't see the accurate recording

Zuvor genutzte Software: Inspectlet

Gründe für den Wechsel zu LiveSession: - performance - UI/UX

Thomas C.
Director in Hongkong
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

State of the art product, great customer service!

5 vor 3 Jahren

Kommentare: It's very easy to use, filter, and replay recorded sessions of websites users. This assists our clients in understanding user trends, and finding out abusive uses of their confidential material on the website. This also assists my team in debugging some rare software or browser compatibility related issues that may happen from time to time.

Vorteile:

Very easy to use and navigate. Simple UI. The customer service was exceptionally great! The price is very reasonable, and I'm 100% a happy user. We will continue to recommend LiveSession to our clients.

Nachteile:

Some administrative features have not yet been implemented yet. However, after speak with [SENSITIVE CONTENT HIDDEN], the owner of LiveSession, he was prompt in making a temporary workaround for us.

Verifizierter Rezensent
Creative Director in Australien
Verifizierter Nutzer auf LinkedIn
Design, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The best way to get unbiased UX insights

5 vor 3 Jahren

Kommentare: LiveSession was a great find for us. We have since added it as an option for clients to test their UX after site launch, something we previously couldn't do.

Vorteile:

One of the hardest parts of designing great user experiences is obtaining unbiased user tests. With LiveSession this can be achieved incredibly easily (and anonymously), allowing you to see how people interact with your site. This then informs your design decisions moving forward to make a more usable site. They also have auto-detection for things like 'rage clicks' and other UX issues.

Nachteile:

It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.

In Betracht gezogene Alternativen: Hotjar

Gründe für den Wechsel zu LiveSession: LiveSession just seemed way more intuitive, clean, and insightful than the competition.

Alexander S.
Alexander S.
CEO in Ukraine
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One of the best session recordings solution on the market

5 vor 3 Jahren

Kommentare: In overall we are quite happy with this software

Vorteile:

Good customer support. They listen for feedback and implement features quite quickly it makes them more compelling than other large competitors. The progress during a year or so we use the service has been quite impressive. The product works with SPA applications much better than most of the competitors.

Nachteile:

Not 100% reliable. Sometimes recorded sessions do not play correctly (issue with styles). But this happens quite rarely.

Anuja R.
Sr. Product Manager in USA
Bekleidung & Mode, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Product

4 vor 3 Jahren

Vorteile:

Easy to use. Sometimes does not capture exactly - css is jacked.

Nachteile:

Would like more features to identify user drop offs, heat maps etc

In Betracht gezogene Alternativen: FullStory

Gründe für den Wechsel zu LiveSession: FullStory was very expensive

Ladiina R.
Digital Marketing in Indonesien
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Amazing and affordable monitoring tool to have

4 vor 2 Jahren

Vorteile:

Affordable monitoring customer behaviour tool with great analyse and tracking they offer. I loved how easy it was to integrate for someone who not really into tech. Also their customer service is very responsive

Nachteile:

Nothing to consider as a minus, it meets all my expectation and work well

Marcin W.
UX Team Leader in Polen
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Session Recording Software

5 vor 2 Jahren

Vorteile:

Support before purchase as well as during configuration. Advanced filters and navigation between the recordings themselves. Tagging, sharing recordings outdoors. . Inspect mode, error click, rage click - this is the most value features.

Nachteile:

Tool don`t backup css of recorded pages.

In Betracht gezogene Alternativen: Mouseflow

Zuvor genutzte Software: Hotjar

Gründe für den Wechsel zu LiveSession: Price and support

Caleb M.
Chief Experience Officer in USA
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Powerful Support Agent Tool!

5 vor 2 Jahren

Kommentare: My experience with LiveSession has been great! Setup is fast and simple. Their support is always there to help you with whatever you need!

Vorteile:

Being able to see the trouble areas our users have has the best feature by far! We're able to quickly see what our users clicked on to provide accurate support without having to ask a bunch of pre-qualifying questions. We also have been using this to inform design and experience changes based on how our users interact with certain features in the program.

Nachteile:

So far, I don't have anything that I have disliked about LiveSession.

Anushka P.
Anushka P.
Social Media Manager in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great experience

5 vor 2 Jahren

Kommentare: I love using LiveSession because the customer service representatives always answer my queries. They really care about the client. The app itself is very helpful and easy to use as well.

Vorteile:

A lot of useful features, good interface.

Nachteile:

Needs more integrations but they’re in progress.

Dan C.
Principal Software Developer in Kanada
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to implement, good documentation, nice functionality for protecting private content

5 vor 2 Jahren

Vorteile:

Good documentation to set it up and the privacy settings for not running the software on certain URLs is nice.

Nachteile:

Had an issue with CSS not being maintained but customer support was responsive and had this fixed within a day.

Chris C.
Owner in USA
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fantastic Service, and Amazing Support

5 vor 3 Jahren

Vorteile:

LiveSession is a great service! It was simple to implement on my regular website, as well as incorporating into my online store. LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits. I'm a novice in this arena, but between the simplicity of the interface, as well as the amazing support by the LiveSession team, implementation as well as viewing of interactions was simple. I've used other services in the past, and LiveSession by far is the best I've used.

Nachteile:

There isn't a thing that I don't like about LiveSession. Service, software, and support are all fantastic!

Paweł K.
Paweł K.
Software Engineer in Polen
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Powerful and cost-effective tool to monitor customers on your website

5 vor 3 Jahren

Kommentare: It's a great tool that can allow you to understand your customer behaviours on your website. The advanced filtering options help you to create your segments that can be a part of your customer funnels. Additionally, it's a cost-effective solution in comparison to other tools.

Vorteile:

The biggest advantage of the LiveSession is the robust way for the analysis of customer behaviours. I used the segments and advanced filtering options to build my own funnels for the clients.

Nachteile:

It's a new tool on the market, so it's not such a comprehensive solution in comparison to others. Although I enjoy this set of the functionalities with the focus on the segments and filtering.

Carlos C.
Developer in Spanien
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great service

5 vor 2 Jahren

Vorteile:

Service is really easy to setup and works well with all my projects.

Nachteile:

I couldn't create a personalised panel I needed with custom data for my projects. Once the REST API is ready this service will be unbeatable!!

Mateusz P.
Mateusz P.
Marketplace Specialist in Polen
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Really awesome software for filtered video sessions.

5 vor 3 Jahren

Kommentare: Happy to use pickSaaS to analyze the behavior of our users/visitors.

Vorteile:

Filtering video recordings Easy to implement and use Skipping passive parts of video recordings

Nachteile:

Still looking forward to seeing analytical features (e.g. heatmaps) developed

Verifizierter Rezensent
Customer Success Lead in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy and the lightest for your website

5 vor 3 Jahren

Vorteile:

Light Weight, UI/UX, Features, Set up and also reasonable pricing.

Nachteile:

There is not much when it comes to product but the support could be a bit better when it comes to Prd knowledge.

Douglas O.
Customer Experience Strategist in UK
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Works as it should

4 vor 3 Jahren

Kommentare: It's a great tool to find out user's pain points.

Vorteile:

The implementation and the sub accounts management couldn't be any user. The interface is super simple as well. The session player is pretty accurate.

Nachteile:

It still lacks some advanced features such as filtering sessions of users who click onto a specific element from the screen, without having to go thru the CSS selector of that element.

Aline M.
Product Designer in Frankreich
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great but with defect

3 vor 3 Jahren

Kommentare: Overall I love the UI and find it intuitive. I'd like it to be more reliable for browser rexordings

Vorteile:

I love all the filters that makes scanning a situation or group of users easier. The recording interface make it easy to spot when an issue occur or when a certain page or functionality is used

Nachteile:

The recording is not showing the same interface as the real user. I made a test in a laptop with Edge then go back to macbook to watch it with chrome and front end was displaying normally, while in Edge nothing was displayed. It is misleading since we can think users encounters no issue when in fact the app was not working.

Yamini R.
Marketing Analyst in Indien
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great value for money!

5 vor 2 Jahren

Kommentare: Great value for money! Easy to use, you get what you need. It’s easy to see how people use your website and find potential problems.

Vorteile:

Intuitive interface, very helpful and responsive customer support. Integrations with other tools.

Nachteile:

None I think, the customer service helps with problem solving

Anojen J.
Product Designer in Kanada
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great user session recording tool!

5 vor 2 Jahren

Vorteile:

I like the fact that we can identify error and rage clicks to identify areas in the product that could use improvement.

Nachteile:

Competitors have more features released. For instance, a metric/analytics dashboard.

Noa G.
Noa G.
Marketing Manager in Israel
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Simple and helpful

5 vor 2 Jahren

Kommentare: It’s the first tool like this I’ve used and I really like it. Everything is easy to find, I can connect other apps I use too.

Vorteile:

Easy to understand, I can learn a lot about my customers.

Nachteile:

There are no cons in using LiveSession so far.

Samantha L.
Office Manager in Hongkong
Forschung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to click and browse, able to identify my users and assist accordingly.

4 vor 2 Jahren

Vorteile:

It plays a recording of the complete user experience our members see, so I can assist and provide guidance accordingly.

Nachteile:

Nothing. Really nothing, other than the fact that it is not a free software.