Bewertet am 25.7.2019
Excellent Product for SEO
Kommentare: It's been very pleasant. Their team is very receptive. They are in the UK so timing has been a challenge, but not too bad!
Vorteile: It's a one stop shop for our agency's SEO needs. We can track the local listings and technical on-site SEO.
Nachteile: Setting up an account as an agency has been a bit convoluted and difficult to navigate. It's been months and we're still working through set up.
Antwort des Softwareanbieters
von BrightLocal an 29.7.2019
Thank you for taking the time to review us, Steven!
It's great to hear that you've had such a positive experience with the team so far and that our tools are so useful for your agency.
We'd like to help you to finish getting set up so your account manager is going to contact you directly as you're on a custom plan.
We appreciate it can sometimes be difficult for multilocation clients to be set up, so to help with this we offer Agency Discovery Calls, Enterprise Discovery Calls and Live Group Demos which can all be booked here: https://www.brightlocal.com/free-online-demo/
We do appreciate that timing is important and we strive to provide as much cover across as many timezones as possible. Our Support team currently operates across 5 countries, and over 95% of our inquiries are responded to on the same day.
Please don't hesitate to contact us if you need help with anything at all.
Heather - BrightLocal Customer Success team
Bewertet am 22.2.2019
Basic use for business
Kommentare: Overall experience is fair. Some customer service has been better than others. And, reporting tools and white-label reports are great. Would be better with some basic 24/7 tracking element that did not require the running of a report.
Vorteile: The support team has been for the most part very helpful when an issue has occurred. I like the ability to use Rank Checker and the Citation Tracking elements in the same software.
Nachteile: One of the worst aspects of BrightLocal is that they run the software based partly on cost occurring when a report is run. I understand this model; however, if you do not run a report, there are no metrics seeable for the keywords you are tracking. You can only look from the specific time of the newest report to the specific time of the oldest report.
Bewertet am 11.4.2019
A Wonderful Supplement to SEO
Vorteile: BrightLocal is a pretty simple platform to use - just enter your business information, and sit back as local directories and website listings are created for your business! Considering that this is an essential piece to SEO services, it's something that we've come to rely on to quickly, accurately, and efficiently create numerous local listings and directories for a number of businesses. It's simple to update the citations, too, in the case that a phone number or address changes.
Nachteile: There are a couple of small inconveniences that can sometimes detract from the handiness of this platform. Some directories that are set up for you require email verification - going through the BrightLocal email that is automatically set up for each business and searching for that verification email can be tedious, especially when this is a process that you must complete for multiple businesses or clients.
Bewertet am 21.3.2019
Kommentare: The is a great product, overall. Very insightful.
Vorteile: I like that the program is easy to learn. The column on the left makes it easy to sort through data and customize our different locations.
Nachteile: I don't like that it's difficult to update the ranking settings after you have created a report. (ie. changing how often the report runs)