Channable Erfahrungen

Einfaches & preisgünstiges Feed-Management Tool bei gutem & schnellem Support

Kommentare: Ich nutze das Tool rein als Feed-Management Lösung um damit interne IT-Ressourcen zu sparen und selbst schnell und flexibel partner-spezifisch (Export-Feeds) Optimierungen zu erstellen.

Vorteile:

Top support in lokaler Sprache (deutsch), sehr schnelle Antwort mit Problemlösungsvorschlag. Preislich günstig.

Nachteile:

Teilweise begrenzt was den Umfang der möglichen Regeln betrifft.

sehr schneller Support

Vorteile:

Hier werden Probleme schnell gelöst. Die Reaktionszeit ist hervorragend.

Nachteile:

Die Benutzung der Software ist sehr einfach und leicht verständlich.

Regelproblem gelöst

Kommentare: Alles prima, top schneller und kompetenter Support

Vorteile:

EInfach alles automatisert, wenns mal eingerichtet ist.

Nachteile:

Bei den Regeln muss man manchmal um die Ecke denken, dann klappts

Amazing software, even more amazing Support

Kommentare: Amaging. Can´t stress this enough.

Vorteile:

The features and explanation you receive for each of the data fields is great. It makes it really easy to use. But most amazing is the support. They are so extremely helpful. I´ve never experienced anything like the people from this support. They really know what they´re doing and find solutions really fast. Whatever "problem" I´m not able to fix on my own they either fix it with me and explain how that works or they just call me back or send an email within a very short period of time (anything from 10 minutes to 2 hours) and will have solved it. No idea how they do it but I wish everyone I work with had a support department THIS GOOD. People tend to underestimate how important support is - Channable does not. They have an amazing software that lets you edit any piece of information and an extraordinary support.

Nachteile:

Nothing at all. I like all the features and would only like to see more marketplace connections.

A big Thanks to the Support

Kommentare: The Overall Experience went from OK to Excellent, because the Technical Service were able to guide me threw the Process in my native language, so that I can replicate what we have done for Other Plattforms.Having the Abillity to call the technical support when having Issiues makes the difference from a 2-3 Star to a 5-Star Review, because It gives me the Confidence to Achive the goals we need to Solve with Channable.Without The Technical Support, It would Consume Way more Time and Energy.So Here a big Thanks to [sensitive content hidden] for guiding me so well, full of ease and patience through the Process so that I can replicate it. That helped me a lot by Skipping Unnessesary Trial and Error!!!

Vorteile:

User Interface is clear and userfriendly. I were Able to quickly get an overview of the possibillities and Things that can be done. No Messed up UI with thousands of same looking buttons. Other Toole look and feel way more clunky like SAP.

Nachteile:

The Rules and the Attribute Matching were not that self explainig, that I were able to upload a feed with a good Quality. To go threw The Channable Academy were Time consuming and did not resultet in giving me the exact information needed. But just 2 Days after I had a Very Good Call in German with a German speaking technikal support and we were able to Setup our. first Feed together, so now I know all the Steps Needed to upload feeds in a good quality to various plattforms.

good helper for marketplaces.

Vorteile:

Great tool to tweak and tune your essential data feeds.

Nachteile:

I was not very satisfied with the support

Highly satisfied

Vorteile:

Former deceased client of Lengow we migrated to Chanable three months ago. Thanks to the support of the Chanable team we were able to quickly implement the solution and even create parent to child feeds on our different Amazon platforms. Since then we have been able to use the solution correctly and our sales have even increased. I recommend it!

Nachteile:

Nothing to report the api provided the work requested.

An integral part of my routine

Kommentare: An integral part of my weekly routine managing ecommerce clients and enhancing their product feeds.

Vorteile:

Ease of use, quick and competent support, time saving possibilites.

Nachteile:

Some settings are hidden, or buried deep.

A robust feed management tool with superb customer support

Kommentare: Channable allowed us to expand on marketplaces there we previously had no ambitions of being on, and it gave us a lot of ideas to improve our clients' sales and efficiency.

Vorteile:

The robustness, swiftness, ease of use, and how powerful this tool is. It can do almost anything I imagine (sometimes much more) and if I have issues with anything, their customer support always saves the day inhumanly quickly.

Nachteile:

We are only missing some kind of permanent or long-term data storage, but I realize that this is not the point of the tool. Moreover, it would be awesome if Channable could also work with conditions that have authority over all products at the same time (i.e. compare two products), but this would probably require a completely new tool to be developed. The only thing I really miss, which I think would be realistic to develop, is the ability to better work with duplicate and nested elements. Instead of coupling their values into one list, it would be awesome if maybe attributes could be used.

Great tool, great support

Kommentare: I have discovered and used channable for multiple clients during my job as an SEA specialist at a marketing agency; the tool is also widely used in my current job at a retail company. I have always experienced the use of Channable as very easy, and as indicated earlier, I am very positive about the contact moments with support.

Vorteile:

You have all the options you need to set up the perfect product feeds. Using the tool is very simple and intuitive. The support department is very helpful if anything is unclear.

Nachteile:

Maybe I have overlooked a possibility myself, but otherwise it would be a welcome addition to be able to adjust rules in bulk. (for example: in all selected rules, replace the word "test.com" for "test.nl" or the "delivery" attribute for another attribute called "shipping_time".) In my case, this could save quite a bit of time. I would also find some more options for filtering in the overview of all feeds useful, because with more than 90 feeds you can easily lose the overview sometimes. But in this case too; maybe there are options that I myself have overlooked.

Good feed management tool

Kommentare: We use channable to split our "Master Feed" in individual feeds and also to import and convert external feeds to the format used by our backend.

Vorteile:

1. Easy to use 2. Fast 3. Reliable 4. Can handle huge feeds easily

Nachteile:

1. All changes go directly live when you hit save - there's no way to revert it, and no undo. 2. It would be great if there would be some versioning system in place so that one can always revert to a previous version of the feed config. (See Google Tag Manager for a great example of how it could be done) 3. There could be some more operators, like random number etc. 4. Import of JSON 5. Nesting of the feed goes only 2 elements deep, eg. Product->Features->Colour

Big thank to [sensitive content hidden]

Kommentare: We had a problem with the change from the plugin to the app at Shopware 6 and synchronization problem with Facebook, but the phone support was excellent.

Vorteile:

That it is easily to set up and works with META!

Nachteile:

It is very expensive for my opinion. We would also use it for Amazon (with Shopware 6), but it is currently not possible.

Channable review

Vorteile:

Channable is very user friendly and the support is great

Nachteile:

not really anything, but sometimes i would like more options

Goed product, slechte aftersales

Kommentare: Al enkele jaren zijn wij een van de vele gebruikers van Channable. Ik schrijf deze review met lichte tegenzin, maar ik zie oprecht geen andere oplossing meer. Al 5 weken geleden hebben wij Channable gewezen op een grote fout in de connectie tussen Amazon en Channable. Hierdoor komt grofweg 10% van de orders met verkeerde naw gegevens in Channable terecht. Ons systeem is gekoppeld aan Channable en zendingen gaan automatisch. Daardoor hebben wij elke dag meerdere orders die niet naar de juiste klant gaan. Het gevolg is dat wij meerdere zendingen moeten inschieten en dat wij vele slechte reviews krijgen. Channable erkent dit probleem al weken lang niet. Afgelopen dinsdag zagen ze dan toch het licht, maar nog steeds hebben wij geen oplossing. Ondertussen zijn de kosten voor ons in de duizenden euro's gelopen, maar reacties van Channable krijgen we bijna niet. Daarnaast claimt Channable retouren van Bol te kunnen verwerken. Dit kunnen zij ook wel, mits je een kleine klant bent. Wanneer je meer dan 50 retouren per dag hebt, dan is de batchgrote te klein. Hierdoor moeten wij alsnog alles handmatig doen. Het ophogen van de batchgrote weigeren ze te doen. In het kort, Channable heeft een heel mooi product. Maar de service is momenteel echt dramatisch te noemen. Mocht bovenstaande opgelost worden dan hebben ze weer een mooi product. Maar dat neemt niet weg dat het kwalijk is dat Channable niet naar hun klanten luistert. Ik heb beide problemen zeer uitgebreid aangeleverd met meerdere voorbeelden. Het issue, en de impact, had al veel eerder duidelijk moeten zijn.

Vorteile:

veel integraties zijn er mogelijk. Ook werkt het goed samen met bijvoorbeeld Google.

Nachteile:

beperkingen voor grotere klanten. Toen wij kleiner waren werkte alles voor mijn gevoel veel beter. Momenteel is met name de orderkoppeling met Amazon bijzonder slecht. Dit kost meer geld dan het oplevert.

Good for less complex feedmanagement

Kommentare: Kind people, sometimes it takes some time to explain a issue

Vorteile:

Can be easy to set up for not-technical users

Nachteile:

As a professional, I mis features other feedmanagers have. Also the flow of the configuration is nog logical in my (and other pros) opinion

Perfect tool to automate your sales on market places and excellent support team

Kommentare: We use Channable to connect with different market places in Europe. It's a tool with a very user friendly interface an also a an excellent customer support. When you face issues, errors or difficulties their support team will help you until everything is solved.

Vorteile:

I'm not technical at all but even then it's no problem to learn working with Channable. Thanks to Channable our product information is always up to date on many different platforms and market places.

Nachteile:

When you're new to Channable it looks like 'a lot'. But when you get to know the basics you will be over that feeling very soon :).

Easy to use

Kommentare: Channable offers great customer service. In case of questions, they're easy to reach and most of the time have an instant solution.

Vorteile:

It is easy to use and offers a lot of possibilities. Also connects with all platforms that we need and use.

Nachteile:

So far, there are no things that I do not like or at least I can not come up with any of them right now.

Great support

Kommentare: Very positive

Vorteile:

Next to the product itself, the service is outstanding. The support team at Channable is great. No lead times, highly skilled people, supporting and friendly.

Nachteile:

It takes a little time to get to know, all features.

Great software , excellent customer service

Kommentare: great

Vorteile:

simplicity customer service vast integration

Nachteile:

I like the software overall . its simple to integrate with less experience . Moreover channable offer first integration free

Real value for money

Vorteile:

Great feedmanagement tool Great support Real value for money Shopping builder is decent

Nachteile:

Don't really like the adwords ad builder, in my opinion this should not be the core reason you choose to use channable.

Great Customer Support

Vorteile:

It's both user-friendly and possible to add customized rules and etc.

Nachteile:

Less tutorials to add different work arounds. Weak integration features for Amazon - e.g. channable doesn’t recognize the shipping option customers choose (there is just a general title 'Amazon Shipment').

Muziker Review

Kommentare: My experience with Channable has been exceptional, from its user-friendly interface to its stellar customer support

Vorteile:

How user-friendly it is, the very responsive support team that always helps, and the speed of data.

Nachteile:

I didn't find anything to complain about or dislike, and everything seems to be just as it should be.

Good tool to optimise your feeds

Kommentare: Since we are using channable the creation of rich feeds is way easier to set-up and to manage and optimise. A real time saver

Vorteile:

The fact that I can combine multiple data sources to create one rich feed and the feed preview function

Nachteile:

The fact that the shopping campaign fuction is an add-on.

Happy user

Vorteile:

Easy integration, easy use and very good price

Nachteile:

Rules setting is quite cumbersome and limited

Great versatile tool

Vorteile:

There is a great amount of platforms available and there seems to be a fix for anything. If you have an expert on usage of the tool it is really easy to use.

Nachteile:

It is quite complicated and needs some time to get around, but support is great.